Date Received: 2020-04-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Due to the Corona virus 19. I need assistance doing a deferment with my loan. I tried calling several times once waited 6 hours on the phone still no one answered. I do not want a forbearance I want a loan modification or deferment. But I cant get a hold of anyone to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55123
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: This transaction was a BitCoin transaction using the XXXX ( to which my Suntrust debit card was attached ). Provide full details of each communication : I got a call from the phone number above. I received a call from XXXX ( came up on my phone as XXXX XXXX, Texas ). The caller claimed to be from XXXX and was calling to refund money they owed to my brother. I texted my brother to confirm that XXXX owed him {$7500.00} and he told me yes. We later learned that he was scammed and the scammer got my name and info from my brothers XXXX activity as I was the last person my brother had sent money through the XXXX. The caller wanted to use my XXXX account to deposit the money so that I could transfer it back to him. This communication happening on Friday, XX/XX/2020 I was instructed to download an app ( dont recall the name because it happened so quickly ). He asked me to press record and return to the XXXX XXXX. At some point in the conversation, the caller said he had sent me {$1.00} as test to make sure everything was working. I told him I didnt receive the {$1.00}. He then had be check my bank account to see what the max was that I could do in transactions per day. My recollection is that the recording device was running the entire time. After that, he told me that in order for the test to work, I would need to have at least {$7500.00} in the receiving account. I transferred money from another account to meet this {$7500.00}. The recording device was capturing all of this. Along the way, I kept saying to him this seems like a scam. If you owe my brother money back, why are you asking me to give you money? At what point will he be reimbursed. As I began to challenge him, he got very heated. I told him that it was a scam and that I was hanging up. I called back and we got into a shouting match and I told him that I would report him to the FTC and he then threatened to take legal action against me. I told him that he had no legal grounds to come after me. After the call was done, I called my bank and also emailed XXXX. The caller had me to modify my XXXX XXXX settings, by removing my debit card information and adding a card number ( which I didnt write down ). He had me transfer {$2900.00} to the account. The bank that the money went to was an account at XXXX XXXX The caller had me to do a transaction on bitcoin and some type of conversion. He had me to do an immediate deposit after the transaction. At some point, he had me to put my original debit card information back onto the XXXX. I notified Suntrust to deactivate that card and I have been monitoring my accounts for any additional fraudulent activity. Caller asked for {$7500.00} in three installments and the first installment he had me to send was {$2900.00}. Immediately after the transfer, I realized it was a scam and didnt send any additional funds.The recording device likely captured my PIN. I have changed my PIN and notified my bank to cancel that debit card. - Dollar amount : Bitcoin ( {$2900.00} ), Bitcoin ( {$2800.00} ) ; Cash Out {$2800.00}. These were all fraudulent. The total amount I lost was {$2900.00}. - Recipient : XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21401
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: prior claim XXXX still not resolved - Suntrust is still holding on to the wire transfer money refusing to send it back .I had been dealing with XXXX XXXX to try & get this resolved. Seems Suntrust back in XXXX was contacted by the XXXX XXXX XXXX to recall the wire. Suntrust refused at that time. Now since they refused XXXX XXXX XXXX can no longer request this. I personally called the XXXX XXXX XXXX & they stated since the account has been closed the funds should automatically be returned to them for their client. Suntrust has these funds since XXXX it was a wire. I have tried to contact XXXX XXXX- at XXXX XXXX, to see if Suntrust can send a cashier check to the maker of the wire. I have not received any calls back. I can sign a hold harmless so the funds can be sent back to the XXXX XXXX XXXX for their client. I have asked since XXXX on numerous recorded calls to suntrust requesting this be returned. It seems like the only way I have gotten any resolution to this was to file a complaint. Suntrust has no rights to keep these funds. they finally after fighting & filing a complaint released the funds do to me that were being held. Now it seems they are not being compliant again in releasing the funds back. They have it on record & can contact XXXX XXXX at ( XXXX ) XXXX who had been handling this for her client- she is an officer at the XXXX XXXX XXXX XXXX Please I ask again for your agency to step in to get this resolved. thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: CFPB Staff, Truist Bank has left my daughter and myself in a dire situation! On XX/XX/XXXX I filed a dispute with Truist Bank for {$440.00} concerning a package not received from XXXX XXXX. Truist Bank 's staff informed me that I WOULD receive a credit within 2-5 days! I was repeated this information by Truist 's Phone Staff twice on Friday XX/XX/XXXX, and on Monday XX/XX/XXXX. Because of this guarantee from Truist Bank we budgeted our funds to pay our rent after receiving said promised credit by Trusit Bank. However, today XX/XX/XXXX a supervisor named XXXX at XXXX and a Supervisor named XXXX at XXXX stated this had been a lie and that NO funds will be credited for up to 130 Days! Truist Bank has left us unable to PAY OUR RENT in this dire situation! This is fraud and anti-consumer by Truist Bank and has left my daughter and myself in a dangerous situation!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Again, this bank continues to charge overdraft fees and extended over draft fees in light of the global crisis. We have no money! And the banks continue to profit off of our misfortune I was charged an overdraft fee AND an extended overdraft fee both for {$36.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received a letter from Suntrust 3 weeks ago, around XX/XX/XXXX or XX/XX/XXXX. They stated they were closing my checking & savings account on XX/XX/XXXX. In the meantime, I called to ask why and was not told a specific reason. Just for me to go online on their website and read the rules & regulations section, it was a long list so the rep said read since its too long to read over the phone. The rep also told me my account is frozen, mo closed yet so I could visit my branch and close in person. No other information given when I got the letter/called that night. I was sick with flu 2 times, first being when I called the first time. So I had to wait 2 days later to visit my bank branch to go ahead and just close. Not feeling well, but I needed my money to pay bills immediately. All of my auto-pay bills were scheduled already. I was told in XXXX county ( XXXX XXXX/XXXX, Tn ) that I cant close my account. I was given a Suntrust Fraud Department phone number and told I can find a check mailed to me in about 45 days, as their procedure. Again, no information was given as to why this happened. Ive been a customer 7+ years, with no issues, no debt. I had fraudulent activity on my checking account, ongoing charges from XXXX the past 2 months which I disputed and Suntrust quickly refunded these small purchases. Also before I knew of my account being closed, I had requested a new debit card after I was charged {$100.00} from an unknown gas/convenient store ( XXXX ). I got my new card and unable to even use it as shortly after I activated it, it was frozen. This has caused extreme turmoil in my debts to creditors, time and anguish situating a new bank. I have XXXX Income, XXXX grown kids with my obligations to their bills as well. Ive had to take time off my part-time self-employed business to take care of this unnecessary hassle. I submitted a XXXX XXXX XXXX report 2 weeks ago, but they quickly closed it without a resolution and none of my funds & no explanation given to me, again. Suntrust was responsible to call me to follow up and mediate the situation and never did. I was sick, again, last week and yet I called Suntrust Fraud Department back, to get the status. Again, no further information as to why they closed my account was given. I have still been sorting my new bank information so I can finally pay all of my bills today, which took 3 hours. Totally beyond frustrated with this outcome, it isnt right. So Truist still has $ XXXX of my money, without me being able to access it. I owe NO debts to this bank for them to be reviewing my account. It should not take 3-4 weeks to review when Ive done nothing wrong. Let alone, hold my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37027
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have a loan with Sheffield Financial to purchase a riding lawn mower. I receive electronic statements into my email each month. I have paid my payment every month on time. I discovered while making my XXXX payment online that something happened with the XXXX payment I made online and it was not reflecting as paid. Immediately I paid a double payment because it was not my intention to be late. Sheffield 's internet records should show that I was logged into the account and on the payment page. Today I pulled my credit report and discovered that Sheffield is showing XXXX XXXX past due in the month of XX/XX/2019 but current after that. As a result, today I called Sheffield Financial and explained the situation and they refused to adjust the XXXX past due reflection on my credit report. I did not receive a late notice to inform me that my payment did not go through the online system effectively. I also did not get charged a late fee. Companies like Sheffield should send notices to consumers if they are late on their payments so that if something inadvertently happens online, they would have an opportunity to correct the situation. It has been XXXX years since I have had a late payment on my credit history. I have worked very hard to not let this happen. XXXX inadvertent late payment is now going to affect my good history for XXXX years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Getting the loan
Subissue:
Consumer Complaint: I qualify under Federal Guidelines for a PPP loan as a XXXX XXXX. However, I am unable to apply for a PPP loan at my bank [ Suntrust ] because i don't have a " Business Account '' with them, even though I have been a Suntrust Customer in good standing for many years and currently have several Bank accounts as well as a Credit Card and Mortgage with the Company. Over a year ago i was advised by my Suntrust Account Manager when i inquired about a Business account that my business didn't really have a need for the services that provided. But now i am being denied the ability to apply for a loan that i very clearly qualify for because i don't have an account that i was ADVISED NOT TO GET. This is money i qualify and that my business Desperately needs. This is VERY frustrating as i don't know where else to turn to apply for this loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31404
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: BRANCH BANKING & TRUST BANK ROUTING XXXX account # XXXX DATE OPENED XX/XX/XXXX CLOSE DATE BY XXXX BRACNH MANAGER XX/XX/XXXX my XXXX XXXX XXXX states XX/XX/XXXX a lie. Everything on this account, I called XXXX Specialist ID # XXXX a XXXX XXXX XXXX. XXXX ( XXXX ) XXXX Who didnt care I was called XXXX BY XXXX XXXX XXXX , NJ BRANCH. XX/XX/XXXX XXXX XXXX BB & T card based services who stated she called me which she didnt. How can I call Them when u need a PIN number to speak to a rep? The credit card which was stolen and used by my landlord XXXX No activity on my credit report. I went into 7 different branches in Nj just to be told my account is closed. Im XXXX in pain XXXX. When I left the XXXX branch in XX/XX/XXXX. I called customer service after the XXXX XXXX Branch manager closed my account right in front of me. The two charges by scamming XXXX of XXXX XXXX, Nj {$1500.00} a lemon and scamming XXXX XXXX XXXX, {$3500.00}. XXXX XXXX XXXX SUNDAY CALLED ME A XXXX AS WELL. YES, XXXX NJ. Not in XXXX XXXX XXXX & beyond. I will not be called a XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have a checking bank account at BBT in North Carolina. My account became blocked and no one can tell me why. I called the bank several times and was told different things by different representatives. First I was told my debit card was block and then after some digging I was told that my account was pending closure and then back to online representatives telling me my account is blocked. At this point I just want my account closed. I can not visit a branch due to the global situation but I keep being told to go in to close the account which again I absolutely will not and can not do. I am completely unsatisfied with the handling of my account and I want it closed immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27612
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A