Date Received: 2020-04-15
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: I was divorced XX/XX/XXXX and per that divorce agreement I was to give up the house and the anything associated with the house, which I did. There was a line of credit that was taking out XXXX. My ex-wife gave SunTrust the divorce papers stating such ( so she says ). She can't or won't refinance because the of her debt to income ratio, as she puts it. She is using my credit score and how much I make in order to keep my name on this. What can I do, since it is in the divorce decree? I don't why my name can't be removed, she has been paying on this since XXXX. It is obvious that she has the money to pay it. If she defaults on this loan then I am liable and per the divorce decree I will not be liable since the house is solely under her name.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92124
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SunTrust mortgage also known as Truist is taking advantage of their mortgage holders during this time. Covid-19 has devastated us during this time. I have called their help line for weeks now with no answer. I have been on hold for a minimum of 4 hours each time. And sometimes it just hangs up on me after holding that long. I went online and the only help they will offer is 3 months forbearance. And you have to pay all 3 months back plus your 4th payment to come current. How is that help at all? People are going to lose their homes because they refuse to defer the 3 payments to the end of the loan. They need to be investigated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37920
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: 2 credit inquiries from company. I have no knowledge of the inquiries and did not authorize them to pull my credit. The dates are XX/XX/2019 and XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93311
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Account ending in XXXX with Suntrust bank was settled in full for less and closed XX/XX/XXXX with a one time payment as per terms of settled and satisfied terms offered by Suntrust Banks collecting department. I have disputed with XXXX and the account still shows a balance and account status as charged off. The account status should be settled and be followed with XXXX balance as account is now satisfied. I have also attached the terms of the agreement which was reached and satisfied on XX/XX/2020 with a one time payment of amount stated in letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a SunTrust checking account ( Account Number : XXXX ) online and made an initial deposit of {$1500.00} verified by SunTrust customer service on XX/XX/XXXX, but SunTrust closed my account a week later without any valid reason. On XX/XX/XXXX SunTrust sent me a letter stating the following : At the time of account closure, SunTrust Fraud Operations performed a thorough review to determine the status of the funds in your recently closed account ( s ). We have determined that the remaining funds in your account ( s ) will be mailed to you in the form of a check within 5 business days. So I waited for 3 weeks but did not receive my {$1500.00} fund as promised. I started calling SunTrust. SunTrust told me the fund was being held without providing any reason and asked me wait for one more week. Then I called again a week later and got the same answer. In the past 6 weeks, I called SunTrust at least six times to request my funds, but SunTrust was still holding my funds. At this point, I was so frustrated by the SunTrust unprofessional and nearly fraudulent conduct. SunTrust closed my new account even though I did nothing wrong. To make it even worse, SunTrust has been holding my {$1500.00} funds for two months, especially when I really need this money to get through the current Covid-19 crisis.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35209
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am in the process of attempting to purchase a house, when credit was pulled XX/XX/XXXX it shows an outstanding account with a balance with Regional Acceptance for {$8800.00}. Upon discussion with my mortgage officer and receiving the a 1099-C Cancellation of Debt for XXXX, that was claimed on XXXX taxes, to call the company directly. At first i called Branch Banking & Trust because the way the 1099-C is written is " Branch Banking And Trust Company Regional Acceptance Corporation '' My phone call today were as follows : XX/XX/XXXX - XXXX unable to get to an agent XX/XX/XXXX - XXXX reached agent advised i was with the wrong department. She transferred me to XXXX. The department was too busy asked me to leave a message. left message. XX/XX/XXXX - XXXX Spoke with XXXX advised the balance was still owed on the account. I advised that i received a cancellation of debt letter 1099-C. she advised just states you are not responsible and we will no go after you. i ask why is this out stating then? she responding because you still owe the money i advised again then why did i receive this 1099-C to claim as added income to my taxes? She said she didn't know that is different department. i then asked which department it was she said " they only sent those out '' i asked how to resolve this because i received 1099-C she advised since the debt is still owed i can can settle it will show paid on the credit report then. I then asked " you want me to pay on a debt that is cancelled? she responded the money is still owed but it is up to you if you want to pay it or not it still stays on your credit. you can clear it up by settling the account. I asked for what would be the settlement amount she advised XXXX i asked " So if I paid this then I would get another 1099-C which doesn't make sense because i am claiming is income twice. '' She responded " you would have to talk to a tax professional, and those form are sent out by a different department. '' i asked which department to talk to she advised that they just send out the form and to talk to a tax professional '' i again advised i did and they advised me to claim it on my XXXX taxes. There was no resolution to call she kept trying to collect on a canceled debt so i ended the call. XX/XX/XXXX - XXXX spoke with an agent after explaining the situation said hold on one second and then transferred me to a fax machine. XX/XX/XXXX XXXX attempted to call back advised hold time was 25 min. disconnected call
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was 2 months behind on payments and SunTrust would not take partial payments to get caught up along with trying to do a modification they wouldn't assist me on my sole person and I was told several times I needed my ex wife 's information even though I have supplied the divorce papers along with the quit claim. The only assistance I have received from them is calling several times a week and finally saying something about Corona virus to then be allowed to make partial payments to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/2020 payment indicates 30 day late on credit report. I have filed an extension for XX/XX/2020 due to Natural Disaster and was granted approval. I have ask to have the late removed of credit report. I was also informed During the Natural Disaster the loan company will not be reporting late to credit agency during the Natural Disaster ( Covid19 ). I have talked and confirmed with XXXX and she indicated I was correct it should be appear but it shows on my credit report. Please assist with the removal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77530
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX Received message regarding employment. Applied for an XXXX XXXX position at XXXX on XXXX. Inside the message I received a link. http : XXXX I proceeded to fill out paper work and await for response XXXX Received emails stating that I had been employed. First task was to complete the contract agreement and fax it over so that I could officially start work. Also was given a number of the boss XXXX XXXX we were in contact he stated he had been injured and had to work from home and needed an assistant immediately. XXXX First task. I received check in mail from employer XXXX. The check was provided so I could pay off an invoice. I deposited the check and was notified it would take a few days to be in the account. The invoice was due that day but the company was notified and allowed a late payment. XXXX Made a purchase for a {$100.00} XXXX gift card because the employer thought it would be wise to give a gift because the payment was late. XXXX Check cleared into my account. I paid a {$1000.00} XXXX payment to XXXX XXXX for invoice and the second payment went to a XXXX XXXX XXXX XXXX for {$1500.00}. The {$1500.00} was a cashiers check I got from my bank BB & T which is now considered Truist. I also purchased two more gift cards which where given to Mr. XXXX. I was awaiting my check in the mail on that Friday. XXXX Check was returned and no longer in my account. I was alerted that the check was a fraud. Couldnt file claim until the following Monday because operations were closed. Filed claim on the XXXX. XXXX Called BB & T to check on claim to find it was denied. Stated I was a victim of fraud but they couldnt do anything because the check was on my account and the money was gone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I want to apply for mortgage forbearance due to unemployment from COVID-19. The company SunTrust allows forbearance but a lump sum payment is due at the end of the forbearance period. This is silly, If I had the $ to pay a lump sum I would just continue to make payments. Where is an unemployed worker suppose to get a lump sum? Unemployment benefits are significantly delayed and are only a fraction of my normal payroll. This is predatory lending because they say we will see if you qualify for a re-finance afterwords. Really, another loan application with all the closing costs associated with that. This is not fair or should be illegal if the US govt. is going to help the mortgage companies to get through the forbearance period.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80501
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A