Date Received: 2020-10-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I contacted Suntrust and they said my account is frozen and will be closed after an investigation. I had this happen prior when I had my relatives UE and stimulus check deposited with their permission. I recently deposited a XXXX XXXX insurance check of amount of XXXX. This is my daughter who lives with me and her name was on the check along with mine. They did not tell me my bank account ( *savings and checking ) were frozen until I called them. They are investigating for fraud. I have not deposited any other checks into my account. I opened another account for my relatives UE at XXXX XXXX XXXX in which I help him manage his funds. I have a signed authorization from him that was previously submitted. I have to pay my house payment by the XXXX and I have no funds to pay this with. I have also been diagnosed with XXXX XXXX and just finished treatment and I am a single parent. This money is vital to our well being. Can you please check on why this is happening for me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30736
Submitted Via: Web
Date Sent: 2020-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: SunTrust Bank holds the mortgage on my home ( XXXX XXXX XXXX, XXXX, NC XXXX ) During construction of my home I needed extra funds to add another building on my property for my elderly mother. I was given a {$300000.00} deed of trust from Sun Trust ( XX/XX/XXXX ). Upon closing on my property ( XX/XX/XXXX ) The deed pf trust was paid off and rolled into my conventional mortgage. I am in the process of refinancing my home and during the title search it was discovered that the deed of trust was never removed from my home 's title. SunTrust has provided me with the confirmation that the deed of trust was paid ( Satisfaction of Security Instrument ). Unfortunately it was filed incorectly in XXXX County ( i live in XXXX County, NC ) and tied to my previous home. I have tried for over a week to get in touch with someone at Sun Trust who can remove the lien against my home at XXXX XXXX XXXX, but I have been tols that it has to go through the lien research/removal department and that unit can only be contacted via e mail or registered letter. I have sent multiple e mails with the original deed of trust and the satisfaction letter to the lien department e mail and have had no response. I can not refinance my home without this issue being resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2020-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Hi, Before BB & T merged I attempted to close my account with them. For several months, fees are being charged and I would like for the account to be closed and the funds to be sent to my address XXXX XXXX XXXX, XXXX, Florida XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2020-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Today on XX/XX/XXXX, Suntrust took it upon theirselves to force close my account. Ive tried everything in my power to try and figure out what they are closing it for. They have no type of answer for me except that my account will be closed and remaining funds will be sent to me via paper check in the next 25 days. This is of great inconvenience to me because I received my direct deposit today from my employer and have no way of accessing these funds. I will be behind on rent because of this and most likely will struggle to get groceries until Im able to get paid again. I dont know how this is possible in the middle of a pandemic but I guess this doesnt matter to them, Im just looking for the best solution because I can not wait for them to release these funds that would put me at a great disadvantage and I do not want to penalized for something that is far out of my control.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20746
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I attempted to dispute late payments a multiple times prior to making this complaint. However, I send the company a goodwill letter explaining that I was effective by the COVID 19 pandemic.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I began the complaints on XX/XX/2020 at my local branch- Regarding the closure of 3 accounts ( 2 personal checking and 1 business checking ) -- -- -- -there has been a " protracted and unexplained '' hold & release of funds for weeks- beyond 5 days originally promised- Have repeatedly requested 1 ) Final Statements 2 ) list of interim transactions 3 ) 3 cheques made out to me ( 3 active balances ) -- -- -- -- ZERO response from branch or the respective Regional managers- Bank is SUN TRUST LLC ( XXXX ga ) I am at a Florida Branch -
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32034
Submitted Via: Web
Date Sent: 2020-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been a customer of Suntrust for 2.5 years. I have worked for the XXXX XXXX for 28 years. Since having my checking account with Suntrust I have always deposited my payroll check either through the ATM or via mobile banking. The funds were always available the next business day. The last two paychecks have been held for long periods of time and nothing about the check itself has been changed. It is still a payroll check and not having access to the funds resulted in additional fees and bills going unpaid. I contacted the bank several times to be told there was nothing that could be done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30534
Submitted Via: Web
Date Sent: 2020-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I made a payment to XXXX XXXX XXXX on XXXX in the amount of {$33000.00}. XXXX did not accept the method of payment, which was made via ELECTRONIC BILL PAY. The funds were returned to BB & T on the same date, according to XXXX XXXX. I contacted BB & T several days later to inquire as to why the funds had not been credited back to my account. They informed me that XXXX was sending me a physical check in the mail. After not receiving the check for what I considered to be a reasonable time frame, I contacted BB & T again to inquire as to the location of my funds. They informed me that the funds would be returned back into my account after a multiple day hold. To date, it has been 20 days, and I still do not have the funds back in my account. This has cost me close to {$400.00} in additional accrued interest, and in this day and time there is no sense in this. I want my funds deposited back in my account immediately, along with the additional interest that it has cost me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27292
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Not sure what happened ... .went on a trip Thursday XXXX used my debit card all weekend even Saturday ... did not use it on Sunday ... woke up Monday to pay some bills and SunTrust closed all.my accounts without notice and then tells me I have to wait five days with no transactions and then wait another 10 to 15 days for them to investigate then cut me a check for the difference ... ..I have no money ... not working because of covid and they will not release any funds to me even from the accounts that have no pending transactions on it ... ..I have did everything ... .went to the branch spoke with everyone except the president and to no avail ... .I need help I can not survive without my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 347XX
Submitted Via: Web
Date Sent: 2020-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I tried to open an account at your bank. I was told I couldnt open it because I was not in one of the states where your bank is located. I was told the account would be closed. {$300.00} was taken out of my account to fund the accounts. I want my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90250
Submitted Via: Web
Date Sent: 2020-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A