Date Received: 2022-03-09
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Discovered some fraudulent activities on my business account at Truist Bank which emptied my account including several overdraft fees. Went to the local branch after attempting to reach Truist by phone but was advised by rep that the fraud claim could only be done over the phone. I left the bank and I have sat in my car for XXXX hrs on the phone on hold now as I am writing this waiting for an answer. This is unacceptable while my account continues to go in overdraft. Why couldnt the local branch handle this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33323
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have a monthly payment of {$740.00} on a vehicle loan of which I've paid on time since I opened in XXXX of 2021. When I try to make a payment through my usual method on the truist mobile banking application it says it will not accept money from a non truist account. All the payments I made since XXXX of been through a XXXX XXXX account and all processed successfully. I've tried reaching out to truist to figure out the problem and was on hold for two ad a half hours and still could not reach anyone. This feels like I'm being forced to open a truist bank account which I will not do because this feels very suspicious.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 870XX
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Suntrust and BB & T merged and have virtually no customer service or way to reach a live human being to find out where the debit cards are they supposedly mailed out a month ago. No one calls back or responds to emails or attends the scheduled appointment for a callback. The number they keep giving is a never ending hold. When the branch is contacted directly it flows to voice mail and they never call back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I noticed three unauthorized charges totaling {$650.00} on our checking account. The charges were made on XX/XX/2022. I called to dispute the charges and locked my card on XX/XX/2022. I received a letter on XX/XX/2022 dated XX/XX/2022 which stated that {$450.00} was denied due to not reporting this claim in a timely manner. I've been given a provisional credit of {$190.00}. The letter also states this is a temporary credit provided I complete, sign and return an XXXX XXXX XXXX form. I have not received this form.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22406
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Since Suntrust turned into Truist I have had a problem accessing my account and with fees because of it. I went into the branch and they told me they had to stay on hold just like me and told me to call back when I went home because he couldnt stay in hold and had other customers. I have made numerous calls and attempts to no avail. I think they just want to charge fees. We had no problems with access until Truist took over.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My decades-long bank, Suntrust, merged with Truist and did their migration over the XXXX weekend. During that weekend, my debit card stopped working. Later I tried accessing my account online and I could only see the credit card, not the Checking, Savings, and MoneyMarket accounts. I contacted them initially on XX/XX/22, and after waiting on the phone for several hours, was told to go into a branch because my account was titled in my trust, and needed to be verified ( it has been in a trust for decades ). I did that, and the branch rep told me that I have to open new accounts till they get the problem with trust accounts fixed. Seems they needed to title them in the name of the grantor instead of trustee ( not sure how they didnt figure out to do this in the months prior, since they began the process more than a year before. Somehow, after I opened the new account, the rep turned off my online access to the old account, which I use for bill paying and transfers to other accounts. I didnt realize this till I went back on the phone for an hour and a half, and was told to go in to a branch AGAIN because the first person didnt actually validate my trust account. So the second person submitted a form to do that, I believe XX/XX/22. Yet I still cant access my account. I called again on XX/XX/22 and was told by ANOTHER person that it would be fixed within 24 hours. Still not fixed. This is a bloody mess. Please help me and all the others who are having this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23455
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have called multiple times about these checks that are coming out of my account that are not authorized. I did not write them and I had also asked you to block any transactions from this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XXXX {$1500.00} was deducted from my Truist-B & T-Subtrust checking account ending in XXXX showing details : " XXXX # XXXX PAY DEBIT MEMO '' -Communication with the bank has been impossible : >50 minute hold times for the main number, closed branches, branch phone calls not answered, etc -I was able to speak briefly with a branch mgr. via phone who explained the branch could not assist with this matter. He did provide enough information to point me in the direction of the possibility of credit card debt from a prior owned business. I left this business in 2011 and filed for bankruptcy. This card issuer was listed as one of the debtors. Bankruptcy particulars are attached. -I have made several attempts to explain this to the bank via telephone but have been left on hold for > XXXX hour.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27614
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I AM A VICTIM OF IDENITY THEFT. I HAVE NEVER IN MY LIFE DEALTH WITH ANYTHING LIKE THIS. THIS EXPERIENCE HAS RUINED MY LIFE. I HAVE BEEN GOING BACK AND FORTH WITH XXXX ABOUT XXXX XXXX AND SUNTRUST BANK ( NOW TRUIST ) THEY HAVE ALL OF MY INFORMATION FROM FTC AND POLICE REPORT, ID, AND ANY OTHER INFORMATION THEY ASKED FOR. XXXXXXXX XXXX AND TRUIST HAS NOT BEEN REMOVED FROM MY CREDIT REPORT AND MY CREDIT SCORE IS STILL DECREASING. THIS HAS AFFECTED ME MENTALLY TO WHERE I ALMOST HAD TO SEEK MEDICAL ATTENTION. THIS HAS RUNIED MY ENTIRE LIFE. AN AGENT AT TRUIST ADVISED FOR ME TO PERSONALLY MAKE A COMPLAINT IN THIS REGARDS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-08
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I submitted a fraud claim at the end of XXXX I believe XX/XX/XXXX XXXX} was stolen from my account due to fraud I immediately called SunTrust when I found money was missing and open the claim they said that they would investigate the claim and provide me with a decision about two weeks later they concluded that they found no error. After calling and speaking to multiple representatives one explained that I needed to file a rebuttal form and provide proof which I did last week they finally refunded me my XXXX in the meantime due to not having my {$XXXX} in my account in XXXX through XX/XX/XXXX I incurred XXXX insufficient fun fees charged at the amount of {$XXXX} per fee some of these fees are duplicates from the same merchant multiple times and none of these fees wouldve occurred if Fraud was not allowed on my account or if a temporary credit would have been granted while they did their investigation or if they did their investigation correctly the first time. With all the fees Ive paid the money I had going in and if I had my {$XXXX} I never would have been in a negative state I have reached out to SunTrust now truest multiple times for an hour to two hours at a time each time they keep pointing the finger at a different department and nobody is providing me assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2022-03-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A