Date Received: 2022-03-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received a notification from Truist that my new debit card was returned to them undeliverable, I tried to call them many time waiting more than 45 minutes to speak with someone, was impossible. So I need to request a new debit card for each account I own with Truist XXXX XXXX XXXX XXXX XXXX XXXX To be sent to my mailing address on my profile. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33026
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had attempted to pay off the loan twice and was told that I didnt have the proper information. Spoke to several different clients with Suntrust Bank and there appears to be miscommunication between staff. Suntrust flagged my credit due to missed payment. I only missed payment due to their miscommunication. I have since paid off the loan fully and would like my credit to be repaired to its original score
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 797XX
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/XXXX, truist online was down. It showed my balance in the positive, and the next day my account was in the negative, hit with an overdraft fee. Truist acknowledged their site was out on the XXXX, and getting in contact with someone takes over an hour and is impossible. Now, I'm trying to get in contact with truist because I over paid my Truist credit card by over XXXX $ because you can not see pending payments on their website for the credit card ( you can see everything else, including transactions and posted payments, you manage your card un the same portal/lock it report it stolen etc. You should be able to pending payments. I can not get in COntact with them to cancel it. Anyways, this is my second emergency, and I haven't been able to contact truist in over three weeks because it's always a 50 minute wait time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2022-03-11
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Truist Bank refuse to remove Unauthorized fraudulent charges are still not removed from this account.The creditor stated that they are going to close out my credit card and personal checking account with them. They have not given me a valid reason why they are closing my credit card or checking account I was told by a representative when I called in to come and get all of my money out of my checking account or they will mail me a check and they are closing my accounts with them. Them closing out the credit card will cause my credit to decline especially with the unauthorized fraudulent charges balance. This is retaliation against me for reporting them for not protecting my rights under FCRA laws as a victim of theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: For the last six months Ive sent that multiple FTC reports disputes to regional acceptance in reference to a debt that I do not owe. The debt is fraudulent. I do not assume responsibility for this day it is not my debt. Not sure of how it keeps coming back verified. I have requested something with my signature in my information which can not be provided because Ive never done business with this company Ive never entered into a sign written contract with this company I demand that this debt is removed from my credit report to date thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Starting in the month of XX/XX/2022 on my Suntrust/Truist bank account they charged an overdraft fee that was not legit that caused the account to overdraw and then every subsequent charge that day also had a fee. There would have been a total of five charges that day that would have cleared and not have overdrawn the account. When I called the bank they say to call corporate and corporate ignored me and said the charges were legit. I went into the location and the woman I met with agreed these charges were not right but could only refund one of the 5 disputed {$38.00} charges on the business and 1 {$36.00} on my personal and said the manager would have to do the rest but he won't call me and has yet to do so and they have done this again in XX/XX/2022 also on this account and on my personal account. No one is willing to resolve and can not even get the debit card for an account I have with them sent to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38632
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello, Truist recently acquired Suntrust, and all accounts have been transferred to Truist. Since then, Truist has been a total disaster for me- and from what I can tell - everyone who's tried to use the service. Getting access to the account is an ordeal, since it only sends access codes to the first numbers I had when I first had the mortgage ( all of which are now defunct ). Once I do get access, Truist won't let me pay my mortgage. I've been trying to pay since the mortgage payment was due on XX/XX/2022. It's XX/XX/2022 now and I'm going to start receiving late fees on XX/XX/2022 not because I can't pay, but because the Truist website apparently can't handle basic mortgage transactions. I have plenty in my account, but when I try to schedule a payment, the website says " We encountered a problem - try again later '' with no explanation as to why they're refusing to accept payments. I'm convinced this company is trying to prevent customers from even being able to pay their loans such that they can start issuing foreclosure notices and possessing houses, because that's the only logical explanation as to why they would refuse to accept routine payments. Since I can't change my mortgage service provider, I'm stuck with Truist and their horrific customer service. I have no idea how to resolve this issue other than to hope the government steps in and shuts down this terrible company. I've tried their customer service line numerous times, but since they put you on hold for two hours I can't get through. I don't have the time to wait around for two hours each day without interruptions waiting for Truist to finally answer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2022-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My XXXX, XXXX and wallet were stolen on XXXX on XXXX I noticed a message from XXXX about a transaction named XXXX and I did not know that name or person. This person cleaned out my checking leaving my XXXX account at XXXX. on XXXX XXXX was made aware of fraud and I called Suntrust to tell them that there was a XXXX deposit from Suntrust to XXXX off the account XXXX that was closed. Suntrust sent money to XXXX and this XXXX person took it out almost the minute it arrived in my XXXX account. When I told Suntrust they told me that there had not been any transactions made and I said there had been activity since it was in my account and did not belong to me. Since that account was closed at Suntrust i was not as concerned as I was with the XXXX account. XXXX fruad team decision was I had given the okay or given out my pass word and I am responsible to pay back the money Suntrust sent and XXXX let go back out to XXXX. When that decision came I went to Suntrust to find out what I could and the branch said they could not access my account because it was closed on XX/XX/XXXX - I was taken back on that comment since I have paperwork from Suntrust showing they closed the account XX/XX/XXXX. Suntrust sent an email stating unusual activity on the account. Yet branch has no record or able to find anything for that account. Branch told me I really needed to file fraud soon as possible and I would have to call the fruad number as that is the only way to start claim. Call placed to Fraud team who was not able to see my account or give me information on the activity. The Fraud team said I would have to file thru the branch as they would have my records ( I knew better than that ) Now I have a checking account cleaned out in the amount of {$1100.00} leaving my XXXX account at zero. Suntrust and XXXX made a deposit from the XXXX account that was to be closed XXXX in the amount of {$2500.00}. This XXXX person then took out of the account with XXXX the money Suntrust transferred. They made withdrawls thru XXXX in thee amount of {$980.00}, {$1000.00}, and {$300.00} thru an ATM withdraw. So far I have been returned the ATM withdraw for {$300.00} I have not been able to open a claim because branch says to go thru Fraud and Fraud says file through branch. Suntrust took that money back from XXXX leaving me responsible to repay the money XXXX sent to XXXX. So far Suntrust has their funds back, the XXXX has my {$1100.00} that was in my account, the {$190000.00} the {$300.00} ATM and sitting pretty so to speak. That makes Suntrust not loosing any money, the XXXX richer and since XXXX is making me accountable to pay back the XXXX and payback what was my money in the account. The only person impacted is me. XXXX withheld {$2700.00} in deposits this week to repay the {$3000.00} plus negative balance. One of those deposits they took was my Social Security Check and retirement money that was deposited and I still have a negative {$300.00} in my checking and no money for bills or food.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2022-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am XXXX XXXX XXXX, XXXX XXXX, Suntrust Bank is transition to change to Truist Bank, they promised to send my debit card from 21 ago and I never received, just I habilitation my old Suntrust Bank via email enroll to continuos performer to withdraw or deposit, collect my money via the digital transaction in XXXX app, Today Saturday XXXX at XXXX pm, I call to this bank to order a claim my ATM card, just I never received, this representer person order a new card, and he says ok listen right know your ATM card it doesn't work, so do you have open one Truist Bank close to your home, go before to XXXX PM will be closed and take and another card, he says thank you so much and bye. Just I go running to this Trust Bank, and I see a big surprise, the bank is closed every Saturday. Please help me. this is not the correct action please protect to all people who have accounts in this new Truist Bank. I don't have the freedom to withdraw or deposit any transaction again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2022-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was a recipient on a XXXX money transfer from XXXX XXXX Denver/XXXX to me Maryland/ XXXX XXXX through Truist bank. On sender side said transfer completed and money was withdrawn from company account and on my end said money received but money isnt posted/deposited to my account for 3 days. After I called truist bank hotline and explain next day status changed to failed but money still not refunded to the sender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20901
Submitted Via: Web
Date Sent: 2022-03-12
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A