Date Received: 2024-01-02
Issue: Getting the loan
Subissue:
Consumer Complaint: Went to truist bank on multiple occasions to get a business loan with XXXX XXXX XXXX XXXX, was denied credit! Tried again for a personal loan, denied again. Also tried to get a XXXX loan with my business partner and was denied again. According to Truist not enough credit history for my partner & business was too new. I'm just trying to get funding together my business off the ground. Asked for XXXX denied.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18042
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I was charged {$150.00} for XXXX on XX/XX/23. It cleared the next day and I was charged again! I have not received the first charge back to my avail balance that still shows as pending. Same thing with a {$9.00} XXXX bill on the XXXX and XXXX. This happened months ago as well with multiple XXXX charges and when I called Truist they said it was a known problem and are working to fix it. Now it's happening again 3 months later and before I had to wait for over a week to get my {$500.00} back available on my balance. Now I am waiting for at least {$160.00} that I am aware of that was wrongfully taken from me. This is not a vendor problem, this is a problem with TRUIST BANK. Truist has made internal complaints on my behalf to no avail. The reps I've spoken with all say they are hearing this from other customers but haven't received any info on how to fix the problem or when things will be resolved. Someone Please help. In addition to all this they have also had pending charges listed for over 2 weeks. So not only are they double charging for these transactions, it is taken weeks to get corrected to receive your money back to the avail balance. This is absolutely insane that this is still going on. It wouldn't be a huge problem if they weren't deducting double the amount from my available balance!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: My car company https : //www.regionalacceptance.com contacted me about my loan. The representative violated the FDCPA laws during the call. The representative name XXXX XXXX called me and did not provide any disclosures and nor did he perform verification to ensure he was speaking to the right person. The representative started yelling at me about the status of my account and started demanding payment. At the time of the call XXXX XX/XX/23 I had other people in the car with me who over heard the whole conversation. The representative was rude and very unprofessional. The representative even advised me to give my car back and told me my loan status was unacceptable. He didnt not offer me any options or try to figure out my situation. I advised the representative I had an issue with how he was conducting himself during the call and the representative continued being disrespectful to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-02
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have No Knowledge of these hard inquiry 's The Higher Inquiries a result of identity theft, And That it Must Be Removed no later than 4 business days as per 15 USC 1681, c. Two
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37918
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Truist bank has allowed for {$2500.00} to be stolen from my personal money market account and when I filed a dispute the rejected my dispute without even doing a real investigation and I also provided a police report but the lady was being so rude.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2024-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Dear Truist Bank and XXXX XXXX, I am writing to express my concern and seek immediate resolution regarding an ongoing issue with Truist Bank, specifically involving a late payment report that contradicts consumer protection laws. Despite my attempts to resolve this matter directly with Truist Bank, I have encountered significant obstacles that necessitate this formal complaint. Firstly, the Client Resolution Specialist assigned to my case, XXXX XXXX, has not been cooperative. Despite my repeated efforts, including at least a dozen phone calls, XXXX XXXX has consistently failed to return my calls or provide the necessary assistance. Furthermore, the communication with other agents has been unhelpful and, at times, has worsened the situation due to serious internal miscommunication issues over the past year. A critical point of contention is Truist Bank 's claim that I had access to the web portal during the loan modification process, which I did not. This miscommunication was a result of a system error on the bank 's end, an issue I have raised multiple times through emails and phone calls. This I believe is not an everyday occurrence with all your customers and in this case a negative personal experience and not a standard procedure. Yet Truist Bank keeps reporting this information due to a negative experience stemming from their web portal on my Credit report. Despite providing evidence, including screenshots, to demonstrate the technical fault with Truists website that led to the late payment, there has been a clear disregard for these facts by XXXX XXXX. This erroneous late payment reporting has unjustly affected my credit score and financial standing. It is crucial to note that the late payment report is not a reflection of my financial responsibility but a consequence of a fault within Truist Banks system. The lack of acknowledgment of this error and the subsequent negative impact on my credit report is a serious concern. I urge Truist Bank to conduct a thorough investigation into this matter and rectify the late payment report accordingly. I also request that the credit bureaus take note of this dispute and consider the information provided in the evaluation of my credit report. I expect a prompt response and resolution to this issue. Your attention to this matter is not only crucial for correcting my credit report but also essential in upholding consumer rights and the integrity of credit reporting. I also humbly request that the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience in this ongoing negative personal experience with the Bank. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: While viewing my credit report I noticed an inquiry that I didnt authorize! Ive never applied for any product with this company, nor have I entered into any contracts, provided any signature, or ID! This inquiry is damaging my credibility and should be removed immediately!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38125
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I disputed multiple charges from my checking account with Truist Bank, haven't received any documentation from Truist. The charges that I disputed, Trusit hasn't blocked the company from taking my money. I have reached out for new debt cards and still haven't received them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have inquired multiple times about no overdraft fees that they advertise. I have spoken to them XXXX times in the past and this XXXX time they told me about a different checking account. Why wasn't this discussed before, why are they just now telling me. My XXXX contact was XXXX I should be credited all overdraft from this date since no other suggestions were made but to pay the fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27284
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: I opened a Truist checking account at the end of XX/XX/2023 to take advantage of their {$300.00} incentive for having two {$1000.00} direct deposits into my new checking account within 90 days. In order to do that, I needed to submit a request to change my direct deposit banking information with Social Security Disability ( SSDI ) and that is a time sensitive process because there is a delay in processing those requests by SSA if not submitted by a certain date for the following payments. When I opened the Truist account I had multiple problems logging into the account and these problems have persisted as you can see from the dates on the screenshots. Nearly a week and a half later after applying to open the account, Truist bank was still showing that the account was in pending status so this put a delay on my ability to submit a request for getting my SSDI direct deposit deposited into the new account. I can not risk requesting to have my only form of income deposited into an account that has not been officially approved by the bank. I have had a number of issues logging on and accessing my account and Ive had to re-create my password through their website and Ive also had to get codes sent to me to verify that I am indeed the owner of the account I am trying to access. At certain times during the night I cant access the account. Truist would not accept the initial {$50.00} deposit from my credit union, so then I had to use a different account which required multiple micro deposits from Truist into that account in order to allow me to do it and in the end I was able to transfer money from the credit union to the Truist account but micro deposits werent required. Their terms regarding when the account is actually opened and when the start of the 90 days is confusing they say that you need to make a {$50.00} initial deposit to open the account so to me that means that your account isnt opened until youve made that {$50.00} deposit. I have gotten conflicting information from Truist customer service agents depending on who I speak to whether I was eligible for the {$300.00} bonus. I feel that Truist has intentionally made the process difficult and confusing to receive the {$300.00} bonus. On XXXX XXXX I spoke with a supervisor who said that I was eligible for the {$300.00} bonus. Today after still not receiving the {$300.00} bonus, I spoke to a customer service agent and then a supervisor who informed me that no in fact I was not eligible for the {$300.00} bonus even though the supervisor that I spoke with on XX/XX/XXXX told me that my account was not officially opened until XXXX XXXX its all just very confusing and I feel like they are using different excuses to not provide me with the bonus of {$300.00}. I transferred my accounts into this account based on their published offer but their processing and IT issues made fulfilling their nebulous requirements unattainable. I also made an online bill payment for my real estate tax by a specific date to receive a rate discount. However what I didnt understand was that Truist was actually sending the real estate tax collection bureau a physical check which took I believe 10 days for them to receive it and then once they received it then they had to submit the check to be honored by the bank which took another few days and by the time that happened there was not enough money in my account so I ended up having to pay more to the real estate tax collection agency because the check was denied. It was my understanding that online bill payment is you are physically sending money from the account to the recipient not sending them a check in the hopes that the money will be there once its finally processed and received so all in all Im very unhappy with my experience with Truist and I feel they should honor their {$300.00} reward incentive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19013
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A