Date Received: 2022-05-23
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have auto loan with Truist bank. I am trying to buy a house, when the mortgage asked the credit report, discovered that I have twice XXXX loan in my credit report. I when to the bank to fix and ask a letter to indicate that I have only one XXXX loan, and they make the mistake. Because Truist bought Suntrus bank. When they made the merge, they made the duplicate account. I am waiting for a simple letter to presente to the mortgage to buy my home. I call every week and the customer representative said different opinion about my case. I feel frustrated, because I need a letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32811
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2022 I called Truist Customer Service to request my PMI payment be removed. I had received correspondance from Truist and other lenders stating that my property value had increased and was able to take cash out of my home. I DID not want cash out but to me this meant that my PMI could be removed. The customer service representative instructed me to submit a request via their on line Chat option which i did on XX/XX/2022. On XX/XX/XXXX I received a letter from Truist DECLINING my request stating I did not have 80 % Loan to Value. However, the letter stated they had completed an AVM and the AS IS Value of my property was XXXX my unpaid principle balance was ~ {$520000.00} which means my LTV is 68 % which is WELL below 80 %. The letter for the decline said my LTV was 92 % ... the calculation did not add up. I called customer service, was on hold several minutes, she validated the letter and the AVM and Unpaid principle balance noted in the letter and recommended I send an email dispute to " XXXX '' I sent an email as directed. On XX/XX/XXXX I received a more than rude reply that stated " there is nothing to dispute '' and told me I would receive a letter, which I noted in my email that I had already received and was disputing... a copy of the email correspondence is attached to the bottom of this form complaint. If it were not COMMON knowledge that the average property value in the US has gone up 40 % and even more in XXXX XXXX XXXX where my property is, then I could see maybe they would want to do a BPO, however, the value in the AVM is more than sufficient to prove my property Loan to value is substantially less than 80 % ( the AVM is as is value ) Not only is the customer service unacceptable, the lack of accuracy prior to sending me the letter is unacceptable. Bottom line is my property is LTV is substantially less than 80 %, my investor is XXXX and this is clearly an abuse of my rights to have the PMI removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92122
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/2022, I entered into a Deferment Agreement with XXXX Mortgage. The agreement was to have all missed payments and fees moved to the end of the loan. I would have to make a payment of {$1200.00} and sign paperwork and send it by email. I signed the paperwork, emailed them to XXXX XXXX, a client service representative. I also spoke with XXXX and made the payment {$1200.00} and received a confirmation number of XXXX. It took more than 14 days for the deferment to process. When I received the first statement after the agreement XX/XX/2022 ( for XXXX payment ) the deferment did not appear. I called and spoke with XXXX and she insured me that once it mailed the deferment would show. When I received the Monthly statement for XX/XX/2022, it didn't. Then when I received the XX/XX/2022 statement it showed the deferment but there was a fee of {$2500.00}. Under item 4 on the deferment it stated that " any late fees will be waived by the Servicer ''. When I contacted Truist with several calls and emails regarding the fees being deferred they said they were fees from XXXX XXXX XXXX XXXX before the merger. The fee amount changed during the deferment and portions forgiven. Why wasn't the remainder forgiven or deferred?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: You are fraudulently and falsely reporting HOW ARE YOU FALSELY & INACCURATELY REPORTING MONTHLY LATE PAYMENTS TO CREDIT BUREAUS/AGENCIES ON A VEHICLE/PROPERTY YOU HAVE IN YOUR POSSESSION? The account you are reporting on has been IDENTIFIED as a VOLUNTARY REPOSSESSION or ILLEGAL EVICTION & NO MONTHLY PAYMENT ACCOUNT SHOULD APPEAR or EXIST after a the vehicle/apartment was repossessed/vacated I have a right to factual reporting on my credit profile You have falsely reported 99+ late payments since XX/XX/2017 the vehicle/property was sold/rented and was covered by gap insurance or renters insurance or homeowners insurance or my security deposit you have refused to show proof of CHECKS or/and MONEYS received from GAP INSURANCE/Renters Insurance Homeowners Insurance/ Security Deposit COVERAGE. Since the vehicle or apartment is no longer in my possession or occupied by me it is impossible for me to DEFAULT or INCURE LATE PAYMENTS after the fact I have a right to have an accurate and FACTUAL CREDIT FILE & DISCREPANCIES like this are UNACCEPTABLE and VIOLATE MY CONSUMER RIGHTS. So please immediately remove this account and its entirety from all my credit files/reports
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2022 Truist Bank debited my checking account in the amount of {$35.00} ( see attached document ). The check on which Truist based this debit was neither written by me nor references my checking account number anywhere ( see attached document ). Despite hours of fruitless telephone conversation, Truist refused to respond to my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37076
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: previous complaint XXXX was not resolved. The bank called me and said they resolved it but they did not fix the issue. This was my first CFPB complaint XXXX : I have had my mortgage with Truist since XX/XX/XXXX. The first 4 months I couldnt make payments on line because the phone # they had for me was incorrect so every time I tried to reset my password it would go to their customer service XXXX number because that was what was input during the botched data base merger when they merged SunTrust and BB & T. I had to go into the local branch in XXXX XXXX XXXX to get it straightened out. The manager XXXX XXXX helped me fix the online issues ( I thought ) and helped make a payment of {$1100.00} and {$200.00} additional on XX/XX/XXXX. The only thing that posted to my account was the payment on principle of {$200.00} I received an email XX/XX/XXXX that my XXXX payment was past due. I want my XXXX payment to reflect that it was paid on XX/XX/XXXX. I havent been able to resolve this issue through Truists customer service. Ive called numerous times and have been told I will be called back and no one ever calls me back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I had a Suntrust mortgage back in XXXX, which was a XX/XX/XXXX loan. During a modification the 20 % loan was paid off. Since then it was bought by other lenders, however Suntrust is still showing up as a lien holder. I am in the process of selling my home and I have spoken to multiple departments at Suntrust which is now Truist to get a payoff/lien release so that I can close on my home and have not been successful. I have been on the phone with different departments for 3-4 hours at a time, explaining what's needed over and over and the level of incompetence is beyond me. I have been told that my mortgage is paid in full, however they no longer have the loan so they don't have a payoff release. According to my closing attorney for the sale of the home, XXXX XXXX XXXX, there is still an open XXXX from Suntrust showing up on my title. I'm 3 days past of my original close date and now the buyer is at risk of losing his interest rate and having to walk away. This is costing me a lot of lost time and possibly the sale.This has been over a week now since the closing attorney has requested this information : The fax number for the Closing attorney is : XXXX XXXX XXXX. This has caused so much stress and anxiety and I am already experiencing serious health issues. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Soon after opening a checking account ONLINE the bank 's Fraud Department put a hold on the account and subsequently closed the account. I never did receive a clear explanation as to why the account was closed. I was under the impression that after closing the account a refund would be issued following an acceptable waiting period to ensure nothing else clears the account. The other day I get a statement from the bank showing where they deducted {$20.00} for a monthly maintenance fee from the account. When I called the bank to question the charge and request my refund I was told that I would have to go to a local branch in order to do that. ( Mind you I opened this account ONLINE. ) When I inquired where the nearest local branch was the person " helping '' me didn't know where Minnesota was and was pretty sure that there were none in MN but at the same time couldn't tell me where the nearest branch was located. If a company allows customers to open accounts online I don't see how they can have a policy whereby the customer is required to physically report to a branch to do business.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55128
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filled a dispute in regards to the incorrect items on my credit report it has been well over 30 days and I havent received any investigation result.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/22 I transferred my entire balance of {$4000.00} from my Truist Checking Account to one of my XXXX XXXX XXXX checking accounts. On XX/XX/22 Truist closed the checking account at my request, and sent me a letter confirming the action. I never received the funds in my XXXX account. On XX/XX/22, I attempted to find out where my money went. Truist Client Center told me that for unknown reasons, XXXX XXXX XXXX rejected the transfer. Since my Truist account was closed, there was no where to put the money. It is important to note that Truist never informed me of this fact, and still has not provided my funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37917
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A