Date Received: 2022-08-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We took out a personal HELOC loan with SunTrust in XXXX ( at XXXX XXXX XXXX XXXX, XXXX, SC XXXX ph. XXXX ). We noticed in XX/XX/XXXX that our monthly repayment amount only showed our payment going entirely to interest and nothing had went towards the principle borrowed. We contacted our local branch manager ( XXXX XXXX ) whom we had signed the loan paperwork with and asked him to corrected this and update us later. He did contact his research department about the problem and he got back an unsatisfactory answer, the same thing then happened again with our XXXX payment and again he contacted his research department and they said that this because of the banks recent merger with Truist Bank. This still seemed wrong to us, as well as, the bank manager and he filed an official internal compliant. So far we have not heard anything else about this an we fully expect that our XX/XX/XXXX payment will also go entirely toward interest payment and none towards our principal! We had also noticed interest irregularities around the time of the merger about 8 months ago and never found out the reason for those variations either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29341
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Truist closed my account, explanation from them suspicious XXXX payments... i received a letter saying they would send me a check for remainder balance 7-10 business days after XXXXthat time passed and i called again, i was told a XXXX payment XX/XX/25 on hold and to call XX/XX/25 ( today ).. Now today they are telling they will not issue a check to me... but i ahve to go to nearest branch to sort repayment of funds which is 250 miles away ... a 8-9 hour round trip... This is ridiculous, never had this trouble before.. They have my passwords ..my ssn ... my mailing address..my security questions ..driving a whole day to sort this out is uncalled for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 468XX
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I disputed the wrong information that Regional Acceptance has given to the credit bureau such as late payment, current owe a balance, and last payment balance. XXXX sent me a dispute update on XX/XX/XXXX stating per their last update as of XX/XX/XXXX all the information is correct and that my current balance is {$12000.00}, which as of XX/XX/XXXX, that's incorrect. They also reported my last payment was XX/XX/XXXX, which is also incorrect ; the actual payment amount owed is also wrong. I can provide that dispute update and a copy of my regional acceptance that shows as of XX/XX/XXXX ; my balance is {$8200.00} ; I have paid {$460.00} on XX/XX/XXXX, {$1500.00} on XX/XX/XXXX, {$1000.00} on XX/XX/XXXX and {$1000.00} on XX/XX/XXXX. This company continues to provide wrong information to the credit bureau, or the credit bureaus are reporting wrong information and I ask that all late payments be removed and that the account be updated. Please also be advised per Regional acceptance my next due date is not till XX/XX/XXXX The wrong report is impacting me on buying a house. I can provide statement documents proving what was reported is wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have since XX/XX/2016 tried to open a checking through several banks known and small and also credit unions through XXXX jobs and personal and however always being denied. I have requested a consumer report. No one has gotten back to me. I also have requested paid through various websites as I will proceed further, it was false get all in one credit 3 scores report or free credit report that was a lie also. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, etc. I have yet to open a checking account since 2016. Although prepaid is an option, I see its a gimmick to get minority to settle less with high end fees. No one may have have complained. However I am. It depletes my score even with in house mailers that state invite promo code. Its a scam as robo caller that does nothing and blocks important pertinent calls and to no unveil phone company can not unblock. I literally went with {$400000.00} and was turned away savings and checkings. I disputed and requested file and history. Nothing I was told. What is going on? I will hold all FDIC bank denials accountable second chance included. Although I tried there is nothing found i was told repeatedly. How do I dispute something not there???
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20601
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have my checking account with Truist Bank. My branch is in XXXX, FL. Routing number XXXX On XX/XX/22 I performed a mobile deposit of a check valued at {$560.00} and the balance was available the next day. That check was written by a credit union. On Saturday XX/XX/22 I performed a mobile deposit ( using the banks mobile app ) of a check from XXXX XXXX of XXXX, XXXX for {$2100.00}. I fully expected the funds to be available by Tuesday XX/XX/22. Instead, while my posted BALANCE showed that amount had been added, my AVAILABLE balance did not reflect it. When I contacted the bank, I was told that those funds would not be released until the morning of XX/XX/22 because, " There is a lot of check fraud in Florida '' and " We don't know if the bank will recall that check ''. I have never had ANY check held longer that 3 full business days. And after doing research online, I discovered dozens of similar complaints for personal and business accounts where large checks are being deposited and Truist Bank is taking up to 2 entire weeks to release those funds. This was a check from an automobile dealership that I had already waited 10 weeks for. I think this is either illegal or poorly considered. I can not be held personally responsible for account balances - either the check will clear or it won't but don't use pitiful excuses to defend a bad policy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist has been updating me weekly that they are still working on my account. The last call was on Monday XXXX and noted they'd call me on XXXX with an update/final but did not. I am now receiving notices that they sold my loan to XXXX XXXX XXXX active as of XXXX. XXXX XXXX XXXX sent my welcome email dated XXXX followed by a delinquent notice dated XXXX. They've also been to my home and placed a hand written envelope labeled Confidential in sharpie marker on my doorstep. I am attaching attaching all including a rejection letter from Truist as to why they aren't correcting my credit reporting. I'm beginning to fear for my safety due to letter at my doorstep and on going harassment by mortgage lenders. Has Truist sold my loan during an investigation to avoid accounting for where my loan payments have been applied? Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30340
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist is sending me bogus letters related to insurance. They failed to pay my insurance and I ended up paying. I paid a {$45.00} fee for a gap in insurance. I reinstated my insurance on XX/XX/XXXX. The gap was XX/XX/XXXX- XX/XX/XXXX. So as of XX/XX/XXXX, I was covered. On XX/XX/XXXX they sent me a letter saying that I had no coverage and they were taking out coverage and charging me {$900.00} for this coverage. This makes no sense since the insurance coverage was solved on XX/XX/XXXX and the letter was issued XX/XX/XXXX. Additionally, I talked to them on the phone in early XXXX to pay the {$45.00} and make sure all was correct and accurate. In the letter, they sent they listed an old phone number that does not function correctly. it leaves customers in an endless loop where you can't get in touch with a human. The wrong number they listed on the letter XXXX there is no way to talk to a human from this number. Ins spite of trying all the menu options to get to a human I kept getting cut off. I spent several hours trying to get through. I ended up calling 4 other XXXX numbers for Truist before I got a human. That person ( in mortgages ) was able to get me a functioning phone number. She explained to me that the letter was 'system generated ' and that is why the number did not function correctly. How can they send out a letter that has a useless number? the new number she gave me was XXXX My primary complaint is that Truist makes communication near impossible for any normal person with work they need to do during the day. It is very costly to take half a day off of work to spend time trying to get through by phone. In the end, I finally got a human and they confirmed that the letter was in accurate. They have my insurance information there is no additional {$900.00} to spend. I lost my entire morning chasing this information down. How do they get fined for creating such duress and needless lost of work time and wages for me to solve a problem they created? How would this work for a single mother with shift work where she could not take time off to call Truist to find out they sent a bogus letter?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 947XX
Submitted Via: Web
Date Sent: 2022-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-25
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: Clear violation of the law
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36869
Submitted Via: Web
Date Sent: 2022-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Since XX/XX/XXXX I tried to withdraw a money from my account thru a check I drop since 2 weeks before. After they told me they need some verification and I did everything but until now they not releasing the money and cant use the account the total amount in my Truist account is XXXX $ I would like to have access to my account or have my cashier check ready to go bank with another company
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75081
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Called Truist bank on XX/XX/2022, and was told my account was closed and they couldn't see a reason. I told them I would have a payroll deposit coming, and they said it would bounce out since it was closed. Went to the Truist Branch on XXXX XXXX in XXXX Texas and spoke to a female banker. She stated she couldn't give a reason and took my debit card and my direct deposit should go back to my employer. Today XX/XX/2022 called in after talking to my HR department and they stated my acct was on hold and had to go into a branch. I told them I had already gone to a branch, so the rep called the branch and stated that I never went in, which was a lie. They said they could see my direct deposit but couldn't do anything since my account was on hold. I told them that I refuse to go in and they need to rectify the situation. They were unable to help me and my money is in limbo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A