Date Received: 2022-09-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I opened a credit card in XXXX through suntrust bank to pay for a home repair. I Paid off the balance of that card in XX/XX/XXXX. Apparently the credit card was bought out by Truist Bank. I was never made aware of these changes. I have not used the card since I paid it off. XXXX XXXX alerted me of a delinquent account this month. After further review, I noted Fraudulent charges occurred on this credit card XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I called to close the account and file dispute paperwork through the fraud department. I spoke to both the fraud department and the account department. Paperwork was supposed to be sent to me to dispute charges, and the account was supposed to have been closed at that time. I never received any confirmation from Truist about these interactions via email or postal. I called again on XX/XX/XXXX for written confirmation. The account was never closed and the fraud department claimed they couldn't even find the account. All I got was a run around and the account which was supposed to have been closed was still open for criminals to continue to use.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32034
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My home mortgage account was never interrupted nor Discharged through Bankruptcy XXXX XXXX on XX/XX/XXXX, as posted on my XXXX report. I've never missed a payment and the reason this account is currently closed is because I've re-financed this balance for a much lower rate with XXXX XXXX XXXX XXXX Bank on XX/XX/XXXX, therefor this balance with Suntrust Bank was paid off by XXXX XXXX XXXX XXXX Bank. I'm attaching mortgage account with initial balance in XX/XX/XXXX and Insurance Policy for same mortgaged property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My account was hacked on multiple occasions and I believe it was an inside job. Ive called multiple times, and I made them aware that the first fraudulent transactions happened from someone pretending to represent Truist. I have now an overdrawn account, my money was not returned to me, no representatives can help and it just happened again today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Sun Trust merged with BBT and they converted their systems this year. It appeared some how I had a payment missing so I requested my loan history from the inception of the loan to determine where the error was. My first request was online and was told would have to be mailed or i have to try to go to the branch. But they didnt have it and they said it would have to be mailed. So, I tried again online. I am told they have my request. But have no idea how long until or when they will be able to provide my loan history. My first request was XXXX. Again XXXX and again XXXX and again today. Problem 1. I was paperless and it is no longer available online so they are the only ones with my history since they took mine away prior to XXXX! I dont know if I have a larger problem and wont know until I get my history. To make thing worse they double debited payment in XXXX. So apparently they are struggling and clients are the ones impacted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Truist has let outside lenders charge my account when I have no money in my account. And they are steady charging me over drafts fees of {$36.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I applied for a mitigation loan. The bank said I didn't qualify. I got a mediator through the state of Ohio. Their lawyer called the bank during the meeting and was told I did qualify and everything was turned in on my end so it never shoukd have gone to foreclosure. They said they would do a title search and then the loan would be approved. It never should have gone to foreclosure as I did qualify. They never did the title search and sent it to a sheriff sale. When I found out I called their lawyers and the bank and they did the title search and stopped the sheriff sale and approved the loan. However they added a high amount of fees for this process and now I have a silent loan on the house in addition to my other loan. I need help because I have tried and they keep saying they were correct but the state and their lawyers have records that I qualified and had nothing more to do on my end. They added all these fees. They tried to take my home in a sheriff sale when they failed to do my title loan. They keep ignoring and excusing me and I need help. I should not owe all those fees. I signed the documents as I would be homeless without it but I had no understanding of what was going on. Can someone help me please. I can't fight a big bank on my own and this has been years of me trying. I don't want it to be too late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am the U.S. executor for the Estate of XXXX XXXX and there are two British co-executors. The executors received the appointment letter from XXXX County ProbatXXXX in XX/XX/2022. Since that time, I have closed XXXX XXXX numerous bank and brokerage accounts and deposited the funds into the estate account at XXXX XXXX XXXX XXXX. However, Truist Bank will not talk to me to close her accounts held there. I have gone to two separate branches, including one on XXXX XXXX XXXX XXXX ( I am XXXX XXXX ) but to no avail. It was suggested I get an attorney to write an opinion letter that indicates the executors can act independently ; this statement is in black and white in the will but Truist has indicated it will not read the will. I have sent the death certificate, the executor letter and the will along with a letter requesting exactly what procedures Truist Bank requires for me to close the accounts to their legal department ; I have not had any response from them in over a month. I understand Truist took over SunTrust and BB & T but there has to be a way for the estate to close the accounts of a deceased client. Truist is earning money on XXXX XXXX accounts and should be instructed to return any interest earned to the estate. I request the Consumer Financial Protection Agency force Truist Bank to turn over XXXX XXXX bank and investment accounts so we can finalize the estate. XXXX XXXX XXXX, XXXX, Executor for the Estate of XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I took out an equity line of credit on my home ( XXXX XXXX XXXX XXXX XXXX NC ) with Truist Bank. The property was sold on XX/XX/2022. The Payoff amount was {$270000.00}. The attorneys ' office XXXX XXXX ( XXXX, NC ) was instructed to send a check overnight for {$280000.00} to the banks XXXX office.. Since the closing was on Friday they sent a check on Monday XX/XX/XXXX via XXXX. The check was delivered at XXXX XXXX on XX/XX/XXXX and signed for by a XXXX XXXX. After waiting two weeks I called to find out about a refund for the extra funds that were taken and told that the check was never received. I went to the attorney 's office on XX/XX/XXXX and secured copies of the payoff instructions and proof of delivery. I was told the check was not cashed and that they could put a stop on it and issue a new one if there was a problem. I took the documentation to the local Truist Branch where I had taken out the loan and gave them to XXXX XXXX asst. VP at the branch. She called the XXXX office and they supposedly opened a ticket. I called XXXX XXXX on the XXXX and she called XXXX and was told they were working on it but needed more time. I have tried myself to get in touch with the XXXX office but have had no luck getting any update. The attorneys office called me on XX/XX/XXXX to tell me the check has not been cashed nor has anyone from the bank called them to ask to reissue a check. They informed me that I have only 30th days to get refunded the extra money that was sent to Truist. I tried calling XXXX again and after a few minutes speaking with someone was cut off with no information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28443
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: TRUIST Mortgage Loan # XXXX My name is XXXX XXXX. I have been appointed by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX county Maryland ) as the Personal Representative ( Executor ) of my deceased brother 's estate. I am also the legal next of kin as well. This VA backed loan is under his name XXXX XXXX XXXX, and he passed away on XX/XX/2022. I immediately contacted the bank and made them aware of his passing and that I will be taking over monthly payments. There have been 8 monthly mortgage payments made since his death. TRUIST has been in possession of the following documents since XX/XX/2022 : -- Death Certificate -- State of Maryland Letters of Administration ( Personal Representative ) -- Homeland Security Form required by TRUIST. My brother was coming out of a forebearance plan with TRUIST and was given a Loan Modification Package which arrived after his death. I have been promised repeatedly since XXXX that this modification package would now be sent to me to administer as part of the estate. As of today, XX/XX/2022, I have not been given any control over this mortgage, even though I have often reminded TRUIST of their responsibilities under the Garn-St Germain Act, again with no response and no one assigned to work with me. Please advise what courses of action are available to me. Thanks for your assistance, and please advise if you need copies of any documents I have. XXXX XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had a mortgage for over a decade with Truist Bank, formerly SunTrust, on a duplex I own in XXXX, VA, where I live. At some point in recent months a shortage in my escrow account caused my monthly payment amount to increase from {$1900.00} to {$1900.00}, a difference of less than {$8.00} per month. However, I WAS NEVER INFORMED OF THE ESCROW SHORTAGE AND OF THE CHANGE IN PAYMENT AMOUNT until the XX/XX/XXXX letter described below. I have checked my mortgage file for this property and there is absolutely no record/document providing notice of the change, and I have no email on the subject. I finally received a letter from Truist dated XX/XX/2022, saying that they had not received my monthly payment. So I called on XX/XX/XXXX and told the representative that the payment ( of {$1900.00} ) was in fact withdrawn from my account ( through XXXX ) on XX/XX/XXXX ( as shown on my Truist checking account statement and online ), and that I therefore did not have a clue why I received the letter. We eventually figured out that one or more of my payments ( of {$1900.00} ) was/were not applied to my mortgage, and that the problem stemmed from the escrow change and the resulting change in monthly payment. But rather than use the {$1900.00} payment to cover the principal and interest, I was told that someone or some computer at Truist put this amount into some side or " supplemental '' account and thus my mortgage was not paid!!! This of course was not my doing and I have no idea who did this and why, but for some reason it then was registered as non-payment or a late payment, or some such thing. Also, beginning in XX/XX/2022, the correct amount of {$1900.00} was paid. And for some reason, for two months ( XXXX and XX/XX/2022 ) a payment of {$1900.00}, representing the previous monthly payment figure, ALSO was paid. But rather than refund me for the latter payment, the statements online show that the company refunded me the new higher amount, rather than the previously applicable amount of {$1900.00}. This obviously was a mistake, since the correct payment amount at that point had risen to {$1900.00}, and thus is the amount that should have been applied to my mortgage! Also, on XX/XX/2022, I made a payment to the Truist mortgage account of {$25.00}, to cover three months of the shortage ( {$8.00} x XXXX = {$25.00} ). As a result of this collection of errors by Truist, my credit rating, which for years has been about XXXX, dropped to about XXXX!! According to XXXX XXXX it was because Truist reported ( incorrectly ) that I did not make, or was late on, some of my mortgage payments, which of course is nonsense. This has really screwed up my life because I am under contract to buy an investment property in XXXX ( a fourplex ) and thus my efforts to obtain financing have been negatively affected. I have since called Truist mortgage on multiple occasions, and have spent hours and hours on the phone, trying to get this straightened up but with no success. I then received a letter from the company dated XX/XX/2022 saying that my " notice of dispute '' will not lead to a correction in the credit report because " The disputed account information is accurate as reported and there are no changes necessary. The information you are disputing was furnished correctly. '' BUT OBVIOUSLY IT WAS NOT! I also have spoken several times with the manager at my local Truist branch ( where I also have a checking account ) but thus far there has been no resolution to this problem. My credit score still remains in the low XXXX. I am absolutely appalled by the lack of professionalism and organization that Truist has shown. What bank would claim that someone did not pay their mortgage when it was in fact paid but was less than {$9.00} short? Ridiculous!! Thanks for your attention to this matter. XXXX XXXXXXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A