Date Received: 2022-10-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Back in XXXX I received a check from an employer. I thought it would be a good idea to open a bank locally so I opened an account with Truist bank and decided to cash my payroll check with them. I opened an account with the XXXXXXXX XXXX XXXXXXXX XXXX location. When cashing the check they deemed the check as fraudulent even though the check was not fraudulent by any means. They closed the account and blocked me from having any access to this account. Due to the fact that this occurred the employer sent my last paycheck via XXXX to ensure that something like that wouldnt happen again. From what i understood this cash was voided out and not deposited in my account. I was wrong. I received a statement from Truist bank that the funds had in fact been deposited into the account. I spoke with the employer who issued the check and he confirmed that the funds were withdrawn from his account in XXXXI spoke with the customer service representative over the phone and they advised me that I would have to speak with the banker. So I spoke with the banker his name was XXXX and he advised me that he would work on finding a solution to the issue. Ive called back frequently and every single time Ive spoken to XXXX he has been very rude and is not taking the issue seriously. It has been over a month and I have still not received a resolution. My now XXXX dollar balance is down to XXXX dollars because every single month I am being charged a XXXX dollar maintenance fee on an account I no longer have access to and funds I have never had access to. I refuse to pay fees on an account I have not had access to. The full XXXX needs to be sent back to the employer or I need to have access to the funds so that I can send the money back to the employer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37620
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am attempting to find out what steps I need to take to get the private mortgage insurance removed from my home loan. although my current XXXX based on the value of my home from purchase is below the 20 % threshold I believe that upon a re-assessment of the home 's current value I will be above the guideline for XXXX. I attempted to work through the companies automated service " truist assist '' early in XXXX and the system said it would get in touch with me within 30 days. A timeline that has been exceeded as of my writing. I attempted to call the company on the XXXX of XXXX and was instructed by the representative to mail a request to " Truist Bank PMI Department Mail XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX '' I sent the letter on the XXXX of XXXX and have not received a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46033
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: After submitting complaint XXXX Truist raised the escrow from XXXX a month to {$420.00}. This feels like retaliation and harassment. This is the insurance they have listed on my account details. Policy Number Policy XXXX ommited Annual Premium {$1300.00} Policy Expiration Date XX/XX/XXXX Due Date XX/XX/XXXX Insurance Company XXXX XXXX They have the property tax listed at {$0.00} My current escrow balance is {$970.00}. To this date, they have only paid {$17.00} on my behalf due to an insurer canceling. We have our own insurance and pay our own property taxes. {$420.00} seems like more than XX/XX/XXXX of their stated escrow shortage. We would like to have the escrow waived or at least ceased from this point on. Based on our history they have more than enough cushion with the current escrow balance. An extra {$420.00} is roughly 18 % of our base mortgage payment which seem exorbitant. Apologies for the additional complaint, but the company doesn't seem to offer any solutions except raising our monthly payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93060
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: I have a loan with Regional Acceptance Corporation, and XX/XX/2021 I reached out to them regarding the vehicle. The call was in regards to the car steering being out of order after a minor accident and was hoping to work out an extension on my payments to fix the car myself after the insurance company refused to pay for the repairs. They denied me any assistance to extend my payment and at that time I could not afford to fix the car and make the payments. The car had been towed to the local XXXX dealership by the insurance company and was unable to be driven. So I called the finance company and surrendered the vehicle I let them know the condition of the vehicle and I was told that they would be retrieving the vehicle I was told I would receive a call back regarding the car. After about a few weeks or so I called back after discovering they had not retrieved the vehicle from XXXX and I explained the situation once again I was told that the vehicle would be picked up and sold and the amount would be applied to my balance. months went by and I was contacted by the loan company regarding payment I informed her that I had surrendered the vehicle and inquired about the credit that was supposed to be applied due to them retrieving the vehicle and what was the process that I needed to take to set up a payment arrangement she was not able to assist me and no attempts were made by the loan company to communicate any decisions made regarding the vehicle at that time. I had not been called anymore afterwards regarding the surrend of the vehicle but would occasionally receive a bill from them and no other correspondence. Yesterday I got a call from XXXX regarding the vehicle still being in there lot from over a year ago. I contacted the finance company today XX/XX/XXXX regarding the account that they had sent into collections. I inquired as to why the vehicle had not been picked up or no why there was no communication regarding the change of plans to retrieve the vehicle. I spoke with XXXX and XXXX who stated that the company decided not to retrieve the vehicle due to the condition of the vehicle, and that they didnt have to retrieve it because the vehicle belonged to me but they would not be able to release the title to me unless I pay the XXXX balance in full because they owned the lien on it. They offered no options, and failed to communicate changes with my loan anytime during this process. I have been given the run around and contradicting information several times regarding the loan itself and I would like this to be resolved please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XXXX XXXX ID # XXXX XXXX No income Havent been paid since XX/XX/XXXX Sending forbearance paperwork for other ( XXXX ) loans Takes XXXX business days to process Forbearance was for XXXX loan making other XXXX late XXXX XXXX ID XXXX XXXX Loan sequence XXXX, XXXX, XXXX, XXXX due XX/XX/XXXX Loan sequence XXXX XX/XX/XXXX Deferred again each time loan got higher but when I offered to make pemta via my income I was told I could but it would not help. Or I could write a letter to the lender explaining my impediments and the lender would give a response each time on either the day I was due to make a payment or the day before my payment was due. XX/XX/XXXX XXXX XXXX XXXX Only 2 months forebearance No matter if I show proof of my inability to pay or try to make an effort of requesting a lower paying payment I am shot down by the lender and it just crucifies my credit, makes my debt to earn ratio higher. The only solution I was given was an attempt to refinance several times with other companies but no one will accept or refinance with me because of these private loans. I even tried a personal loan as last resort but was told I could not be granted that either because of the amount of debt I accrued with my XXXX XXXX XXXX company that I used for school.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11520
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On my birthday XX/XX/2022 I last used my credit card in question. I didnt realize I had lost the card until about a week later, when I realized a charge for XXXX was made on the card. I quickly called my credit card company ( Truist ) and made them aware of the fraudulent activity. As I was on the phone with them I looked through my belongings and realized my card was no where to be found. Truist opened a claim and denied it. I called them back and they stated that I am not able to appeal the claim and that the reasonings as to why my claim was denied would be sent to me via mail. I looked through my options and how to move forward with this and came across CFPB, hoping that they would be able to assist in this horrible incident. I am paying for a charge I did not make on my lost card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22203
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: Regional Acceptance Corporation received a check in the amount of {$740.00} and even though there was no writing on the check for " principal only ' XXXX cashed the and applied it to the principal which has made the loan past due and collecting daily interest. I have asked for the payment to be applied properly as the letter enclosed with the check says it is to be applied to the loan as well. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95828
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am trying to refinance my home at XXXX XXXX XXXX XXXX, XXXX, NC XXXX. There is a lien regarding a home equity line for {$100000.00} showing on title for BB & T. BB & T is now owned by Truist Bank. The loan originated over 20 years ago. I have been in contact with Truist bank @ XXXX XXXX and have been told on multiple occasions by a representative at Truist that they were faxing over documents to satisfy the mortgage. This has been ongoing for more than a month now. I am in need of an immediate remedy. The remedy is to email the documents to clear this lien to my closing attorney at XXXX. XXXX XXXX can be reached at XXXX. Thanks, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28208
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Approximately 4 years ago, I took a personal term loan from Truist Bank. At the time the loan was originated I set up automatic debits on the account for the payments. Truist Bank has a policy for personal loans such that they will not process the final loan payment/payoff amount of a personal term loan because it might be a few dollars off the monthly payment amount. However, Truist does not give notice of this policy in their loan statements or otherwise, which resulted in late fees and additional interest when the final loan payment was not automatically processed on my account. I called and the customer service representative stated that this was supposedly disclosed XXXX years ago, but I have no memory of it. While Truist agreed to waive my late fee, I was charged additional interest on the loan and had to waste time calling in to close the account. I am complaining because : 1. it is likely I am not the only consumer that may forget that they have to call in and make the final payment, 2. I have never encountered this policy with other providers ( XXXX XXXX just processes the final payment ), 3. Consumers are being harmed by this policy through avoidable interest charges, late fees, and, if the customer doesnt call in soon enough, damage to their credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20016
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: The letter tells the debt collector to stop contacting me unless they can show evidence that I am responsible for this debt. Stopping contact does not cancel the debt. So, if a debt collector still believes I am really responsible for the debt, they could still take other action. For example you still might be sued or have the status of the debt reported to a credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A