Date Received: 2022-10-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dear Truist, I am contacting you all in regards to my Business Checking Account ending in XXXX. I filed a fraud report for the transaction that took place on XX/XX/XXXX in the amount of {$46000.00}. I initially reported this transaction on XX/XX/XXXX however I just found out that my claim was never properly submitted and that it never was being processed. I just assumed it was taking a long time given it is a higher amount. Therefore, I filed a new claim which is associated with Claim # XXXX. In accordance with Truist Bank policy I am hereby requesting I receive a provisional credit for this transaction while it is under investigation within 10 days of this transaction being reported. It was re-reported on XX/XX/XXXX and I have not yet received a provisional credit and hereby request I receive said credit and that it be made permanent after the investigation is complete into this fraudulent transaction. Please handle this matter in an urgent fashion given this is a lot of my funds and a significant amount of my account balance. In the event I dont receive a provisional credit while this transaction is under investigation I will have to get my attorney to file a lawsuit given I relied on Truist Banks policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: I was a customer of Suntrust Bank beginning in XXXX. During the Suntrust Bank to Truist XXXX acquisition my payments to my credit card did not post. I have paid online and on time since XXXX, but Suntrust now Truist does not show a payment between XX/XX/XXXX and XX/XX/XXXX and has reflected on my credit reports. I contacted Suntrust Bank, now Truist to resolve this issue, I was given credit card case number XXXX on XX/XX/XXXX. I made a follow up call to the bank XX/XX/XXXX and the representative stating he could not locate the case number. Suntrust/Truist Bank had amble time to resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76052
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Regional Acceptance continues to report to XXXX wrongly. I have paid {$1000.00} on XX/XX/2022, {$1000.00} on XX/XX/2022, {$1000.00} on XX/XX/2022, and {$1500.00} on XX/XX/2022 ; however, they are not reporting my current balance, which is {$7400.00} as of XX/XX/2022. However, they have sent me a monthly statement verifying that. On XX/XX/XXXX, Regional Acceptance reported my balance as {$12000.00}, according to XXXX. Falsely lying about the fact that I have reduced my balance by over {$4900.00}. When I called them on XX/XX/2022, numberXXXX, they told me they report monthly to the credit bureaus on the XXXX. I have called XXXX directly, and they stated they had not received any report from Regional Acceptance since XXXX. I have obtained my free yearly credit reports as of XXXX XXXX, and all the credit bureaus have a report from Regional Acceptance which shows a {$12000.00} balance instead of {$7400.00}. This impedes my chance of buying a house and showing my real debt to income it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Greetings Sir/Madam, I am writing to obtain assistance from the CFPB to recover the absorbent amount of fees charged to my account. As of today, XXXX XX/XX/2022, I have been charged in excess of 9 overdraft fees at {$36.00} each. I have a checking account with Truist Bank ( formally BB & T ), and this institution previously announced that they'd eliminated overdraft fees. To add, the Truist website clearly advertises that there are " {$0.00} overdraft fees '' ( see the attached ). This is heavily promoted in their marketing for checking accounts for all customers ( past & present ). As a consumer, it is incredibly confusing to be charged fees when the commercial messaging states that fees have been eradicated. So, there is a misleading narrative that must be challenged. When I tried to get this remedied, I was given excuses which presents a support failure. Currently, I am in the process of XXXX overseas and I have been preparing for my departure. To help with keep costs low & reducing my financial burden, I would like to be refunded for those fees as I can not afford to absorb the totality of the fees. Please advise if there are questions. I can be reached via email at XXXX or via telephone at ( XXXX ) XXXX. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: While attempting to get a new mortgage on a new home built on the same property I was told that Suntrust/Truist held a lien on the property from the home equity loan that was taken out on XX/XX/XXXX. The home equity loan was paid in the full amount of {$4600.00} on XX/XX/XXXX. Loan payoff number XXXX was indicated on the check, this number was provided by the customer service member at the branch office of Truist. On XX/XX/XXXX I contacted Truist via their toll free number to initiate a lien release and provided the information needed to initiate the release. I was told that processing would take 1-3 working days. Truist did not start processing the request until the XXXX according to computer information provided by a local branch manager when I visited her on the XXXX of XXXX after numerous failed attempts to obtain information on the phone. On the XXXX the claim was 7-10 working days to finish the release Branch manageXXXX XXXX XXXX has been fantastic in contacting " the back office '' to check on progress of the paperwork but has been unable to get the processing done even by placing it on expediated notice. I was assured that the release would be processed by XX/XX/XXXX and per my county office this has not occurred. I requested that Truist provide my closing attorney with a letter stating that they were processing the lien release and they stated that since it was being processed that they would not issue anything until their process was completed. I am unable to close on my new mortgage and will lose the rate that I have locked in at if Truist does not process this release, costing me XXXX of thousands of dollars. Six months should be adequate time to process a lien release!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 306XX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was encouraged by BB & T in XXXX to put my mortgage on a Covid forbearance. The forbearance ended in XX/XX/XXXX. Truist informed me at that time that they were doing a modification of my mortgage loan. They gave me a 4 month repayment plan while they were completing the modification which I made every payment as required. I received modification documents on XX/XX/XXXX in which they required me to return to them on XX/XX/XXXX. I filed complaints because they did not give me adequate time to get the documents notarized and returned to them. I was told in early XXXX that they were redoing my modification documents. As of today, I have not received any new modification documents, but I received a notice from a credit reporting service today that my mortgage is late. It is not. Truist rejected my payment in XXXX and they told me not to make payments until the modification was complete. To recap my experiences with Truist and my loan modification, since this process started, I followed every requirement from them. BB & T misled me into putting my loan in forbearance. I was told it would not affect my mortgage, that any payments would be added to the end of my mortgage and nothing else would be required. When the forbearance was up, I was told that I would need to go through a modification. By this time, Truist had taken over BB & T. They sent me documents stating that I needed to pay a {$3000.00} for 4 months while they completed the modification. I paid monthly exactly as they required. I received the modification documents from them on Friday, XX/XX/XXXX requesting that they be returned on XX/XX/XXXX. I called Truist and told them that I did not receive the documents until XX/XX/XXXX and that I would not be able to get them back to them by XX/XX/XXXX because they had to be notarized and mailed. The representative confirmed that it was acceptable to get them back to Truist by the end of the month. On XX/XX/XXXX, I received a call from a representative from Truist asking about the modification documents. At first she said they did not receive the modification documents. I located my receipt from XXXX and tracked the package. It was delivered and received at the XXXX, VA office on XX/XX/XXXX, just as I had promised and they had approved. After giving the representative the tracking information, she changed her statement and said the documents were not received in a timely manner. I told her I got them on XX/XX/XXXX, and because they needed to be notarized, it was not possible to get them back to them by XX/XX/XXXX. I also told her that I called in and made the XXXX payment on the telephone to ensure that it got there on time. The representative said since my mortgage documents were not there by XX/XX/XXXX ; my loan was in default. Truist is trying to steal my home. They did not give me ample time to get modification documents notarized and returned to them. 1 ) BB & T did not tell me that I would go through a modification when they asked me to do a forbearance. 2 ) They did not advise me of the exorbitant escrow fees and interest fees that I would incur at the end of the forbearance. 3 ) I made every payment since the forbearance ended as required. 4 ) They only gave me one business day to return notarized documents to them. 5 ) The representative lied at first and said they did not receive modification documents 6 ) Truist received my documents and my payment before the end of the month as they agreed to. Enc. a. Tracking receipt from XXXX b. Payment confirmation # for XX/XX/XXXX XXXX XXXX Modification documents. Truist is trying to steal my home from me because I am a XXXX XXXX XXXX XXXX woman. They lied when they encouraged me to get a forbearance ; they charged exorbitant loan sharking like fees for the forbearance. After filing an initial complaint with CFPB, I was told they would redo the modification documents. I have contacted them constantly about the documents, I still have not received any new modification documents from Truist but I received a notice that they reported it to credit bureaus that my payments were late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Problem with customer service
Subissue:
Consumer Complaint: I cashed a check from my XXXX account. It was flagged as fraud. I never received any information saying my account was locked. Once I found out I came to the bank to find out what was wrong. Was informed of the situation and was told there is nothing they can do and I would have to wait for an analyst. I could not touch my direct deposit from work. I got an overdraft fee because I could not touch my money. And its been almost 2 weeks now and nothing has changed. I was told by the fraud department to come into the branch and they could release my deposit for work. The branch told me they couldnt help me. The money has been sitting in the account now for several days but continues to stay locked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have three mortgages with XXXX XXXX that have been transferred to Truist Bank for servicing. I received a letter on XX/XX/2022 from XXXXXXXX XXXX for each loan stating that my servicing was being transferred to Truist Bank. This letter also said that I would receive a letter from Truist about my new account. I never received those letters. My mortgages are due on the first of each month. I have been trying to set up an online account with Truist since I got the letters from XXXX XXXX When I attempt to do that on Truist Bank 's website, I get an error message and a message that says I need to call Truist Bank after XX/XX/XXXX. I have called several times with no action on Truist 's part to allow me to pay my mortgages. Today is XX/XX/XXXX, so I call Truist Bank to set up the online account so that I can pay my mortgages, and after being on the phone for over 30 minutes, I was told that to pay my mortgages, I would have to sign up for an online bank account with Truist Bank first. I do not want to do this, and it seems that they are purposefully making it difficult for me to make a payment. I just want to pay my mortgages. I feel like this is a violation of the law ( requiring me to sign up for a bank account to be able to pay my mortgages ) and tramples on my rights as a consumer. I didn't ask for any of this. I just want to pay my mortgages.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77018
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a mobile deposit on XXXX for XXXX. XXXX XXXX dollars of the deposit was made available on XXXX. I placed a call to customer service on XXXX to confirm the deposit and was advised it should on only be a few days for the hold on funds. On Friday XXXX I received a card in the mail from Truist Bank advising that there is a hold until XXXX because the check is " likely uncollectable ''. I contacted Truist and was told i needed to speak to the XXXX department and the representative would connect me. After XXXX minutes she came back on the line and told me they were unavailable and that I could contact them directly. I called yesterday XXXX and spoke to the XXXX department as instructed and they advised they have nothing to do with it -- I would need to speak to someone in customer service. I spoke to XXXX in customer service who advised that since the Truist merger, there was a large amount of fraud causing delays on check/holds. I explained that the check was from XXXX XXXX and was advised it did not matter. I also advised that the online backing states that the funds will be released on XXXX and the card I received in the mail advised XXXX. XXXX confirmed XXXX. I called this morning to file a dispute and XXXX ( supv ) advised it is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33881
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Truist Company did the following XX/XX/2022. In accordance of the fair creditor reporting act this creditor has violated my rights under 15 usc 1681 sec 6 02 states i have a right to privacy. 15 usc 1681 section 604 a section 2 it also states a consumer reporting agency can not furnish an account without my written instructions. under 15 USCS 166b a creditor may not treat a payment on a credit card a payment on a credit card account under an open and consumer credit plan as late for any purpose. My account was transfered from Suntrust and the companies incorrectly reported late payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77033
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A