Date Received: 2022-12-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I reviewed my Consumer Reports and noticed that I had a late payment on an account that I was never late for. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I have never been late on payments for the account : Sheffield Financial Co-installment loan-acct # XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Hello and thank you for your time. Long story short, I turned my overdraft protection off on my TRUIST Checking account and withdrew consent from the bank to be able to overdraft my account. However, the bank still over drafted my account and charged me multiple fees. When I contacted TRUIST to alert them to the error and correct it, they said they still had the discretion to over draft my account without my consent and charge me any fees that we associated with their discretionary choice. This is clearly an attempt to collect Junk fees and unfairly steal from the accounts of their customers. Here is a full transcript of my attempt to get the problem sorted out : XXXX Good morning XXXX and thank you for messaging Truist. My name is XXXX and I will be happy to assist you today. I will look into your account, if you do not bearing with me please. Otherwise how are you doing today? XXXX - XXXX XXXX Please refund the illegally taken fees immediately or I will report this infraction to the CPFB and the FTC Hello, I have been illegally charged overdraft fees because I should not have overdrafted because overdraft protection is turned off Instead of overdrafting you should have declined payment XXXX XXXX Please refund the illegally taken fees immediately or I will report this infraction to the CPFB and the FTC You - XXXX XXXX Please bear with me as I pull up the account and see what we can do. XXXX XXXX XXXX XXXX Thank you for your patience. I do appreciate it. I do see the fees and how they occurred. I will be happy to explain this to you. I also see you recently received a fee refund. Therefore, you are not qualified for another one at this time. Each client is able to receive one courtesy refund every XXXX months based on the relationship with the bank. I do see you are currently opted out of Overdraft Coverage Decision. This means that everyday debit card and ATM transactions are declined when the available balance can not cover the transaction. Check/ACH/Recurring Debit Card transactions will be considered for payment if the available balance can not cover the transaction and are subject to Overdraft fees. The Overdraft Coverage decision does not affect whether checks, ACH, and recurring debit card transactions are paid. The decision to pay an item into overdraft is at the bank 's sole discretion, which allows the bank the right to decline payment of any transaction presented. You can read more about the Overdraft Decision using this link below. This information can be found in your online banking account by clicking Accounts in the top purple banner. Then, select your checking account. Next, you'll click on the white More button. Then, select overdraft services. If you select Manage Overdraft Coverage, there is a purple button that says, " Overdraft Coverage Notice ''. https : //www.truist.com/content/dam/truist/us/en/documents/disclosures/personal/truist-overdraft-decision-notice.pdf XXXX - XXXX XXXX I am not asking politely for a refund, I am directly accusing Trusit of theft and allowing them to make things right before I report that theft of every banking oversight authority I can You - XXXX XXXX I understand. I can show you how the fees occurred. Here is how and why : Dear Valued Client, On XX/XX/XXXX, your daily posted balance was {$230.00} The following items posted to your account : DEBIT CARD PURCHASE XXXX XXXX XXXX....... - {$31.00} DEBIT CARD PURCHASE-PIN XXXX XXXX XXXX NY XXXX. - {$37.00} DEBIT CARD PURCHASE-PIN XXXX XXXX XXXX NY XXXX - {$37.00} DEBIT CARD RECURRING PYMT XXXX....... - {$64.00} DEBIT CARD PURCHASE-PIN XXXX XXXX XXXX NY XXXX. - {$10.00} DEBIT CARD RECURRING XXXX XXXX *XXXX XXXX..... - {$9.00} DEBIT CARD PURCHASE XXXX XXXX XXXX..... - {$13.00} INTERNET PAYMENT XXXX XXXX XXXX.......... - {$11.00} INTERNET PAYMENT PAYMENT XXXX.......... - {$30.00} INTERNET PAYMENT PAYMENT XXXX.......... - {$20.00} leaving your account with an ending balance of - {$32.00}. As a result of a negative ending balance, Truist assessed the following charges against your account : XXXX - {$36.00} Overdraft Fee ( s ) leaving your Daily Posted Balance - {$100.00}. At Truist we have a variety of overdraft protection options available that are separate from our overdraft review process. Overdraft protection is a tool that can help you possibly avoid Overdraft Item fees. To explore these options, visit Truist.com today or call XXXXTRUIST. Member FDIC. XXXX XXXX - XXXX XXXX There is a law against junk fees. one which XXXX XXXX was just convicted of breaking and fined a record amount. The disclaimer that you are telling me about should be presented when clicking to change the overdraft coverage. That is called informed consent, if I do not have that information readily available during my decision to change a policy in my account, I am not given the ability to consent You - XXXX XXXX Here is a link as well to show how the fees occur across the board for all clients : https : //www.truist.com/content/dam/truist-bank/us/en/documents/rates-fees/personal/truist-one-personal-deposit-accounts-fee-schedule.pdf XXXX - XXXX XXXX An overdraft fee can become a surprise fee when the customer doesnt reasonably expect their actions to incur an overdraft fee. For instance, even if a person closely monitors their account balances and carefully manages their spending to avoid overdraft fees, they can easily incur penalties when financial institutions employ processes that are unintelligible or manipulative. Todays Consumer Financial Protection Circular explains that when financial institutions charge surprise overdraft fees, sometimes as much as {$36.00}, they may be breaking the law. The circular provides some examples of potentially unlawful surprise overdraft fees, including charging penalties on purchases made with a positive balance. These overdraft fees occur when a bank displays that a customer has sufficient available funds to complete a debit card purchase at the time of the transaction, but the consumer is later charged an overdraft fee. Often, the financial institution relies on complex back-office practices to justify charging the fee. For instance, after the bank allows one debit card transaction when there is sufficient money in the account, it nonetheless charges a fee on that transaction later because of intervening transactions. In XX/XX/XXXX, the CFPB took action against XXXX XXXX for charging surprise overdraft fees known as authorized positive fees. As early as XXXX the CFPB, as well as other federal regulators, including the Federal Reserve, began cautioning financial institutions against charging certain types of authorized positive fees, such as the ones used by XXXX to unlawfully penalize customers. XXXX is required to, among other consequences, reimburse consumers all the funds it unlawfully charged since XX/XX/XXXX and pay a {$50.00} XXXX penalty. Todays Consumer Financial Protection Circular on surprise overdraft fees and its bulletin on surprise deposited item fees are just the latest announcements as part of the CFPBs junk fee initiative, one of many effor You- XXXX XXXX We do have an account that you can avoid fees. It is called Truist One Checking. If you are interested in it. XXXX - XXXX XXXX I am only interested in holding Truist accountable for breaking the law. And being noncompliant You - XXXX XXXX I will be happy to file a feedback form on your behalf. I do apologize for the inconvenience and frustration this has caused. The fee refunds are system generated and our policy is each client is given XXXX courtesy refund every XXXX months based on their relationship with the bank. XXXX XXXX XXXX XXXX As I said, I am not asking for a refund. I am reporting Truist breaking the law and giving them a chance to correct their error before I escalate this issue to governing and oversight authorities You - XXXX XXXX I do apologize. We have overdraft review and overdraft protection. I will be happy to explain the difference. XXXX - XXXX XXXX I specifically changed my consents to disable overdrafts because I don't consent to any overdraft coverage or fees associated XXXX XXXX You - XXXX XXXX I understand and I do see that you are opted out of overdraft coverage and overdraft protection. However opting out of those does not stop all transactions. We will still charge fees on recurring charges and any checks or ACH that may come through.as those can not be stopped. XXXX - XXXX XXXX Well you didnt charge fees on recurring charges. You charged them on XXXX transactions which could have easily been stopped
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12866
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I closed my corporate account with the Truist Bank branch located at XXXX XXXX XXXX, XXXX, FL on XX/XX/2022. The bank balance was {$0.00} and my online privileges were lost at that point. On XX/XX/2022 Truist reported that a transaction was made on my closed account for {$0.00} and again on XX/XX/2022 for {$52.00}. These fraudulent transactions were authorized by Truist Bank, XXXX weeks after I had already closed my account. The bank then proceeded to charge a further {$100.00} in fees and bill me for it. I reported these transactions as fraud to the bank branch and then again to their Fraud office. They rejected the fraud claims and have now sent the bill to a debt collector. Clearly, some staff member sold my account information to a crook who then executed these transactions on my account. I would advise customers to stay away from doing business with Truist Bank, as they are untrustworthy and engage in shady practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33418
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX/XXXX/22 I did a mobile deposit with Truist Bank into my savings account for a check totaling {$4500.00}. The check was deposited into my personal account even though it was made out to a business. Truist ended up rejecting the deposit because it was made out to a business and not me, which is fine. Over a month later, I reached out to the maker of the check to have them stop the payment and reissue the check in my name. They said they are unable to put a stop payment on the check because the bank has the funds on hold - even though they are indicating the funds will not be released, which is fine. However, they are refusing to release any funds to the maker. I need this resolved and no one is willing or able to assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32065
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been with the bank that is now called Truist for over 20 years with a personal checking account and for the last XXXX years with XXXX business accounts as well. I have never had an issue with overdraft fees until the bank merged and became Truist. I am an attorney and have my own business. For the last several months I have paid approximately {$700.00} in overdraft fees in my business account a a couple XXXX dollars in overdraft fees from my personal account. I did get {$72.00} worth of overdraft fees credited from my personal account and my account changed to XXXX that has a {$100.00} buffer to prevent overdrafts. However, no account is available on the business side and all fees were denied credit in my business account when I called to ask for the refund. I use XXXX with a bank register and mobile banking to watch my account closely. When I check my accounts at night prior to going to bed, my accounts will be in the positive with nothing pending negative. My available balance shows that I have enough funds to cover any pending charges if there are any. However, by morning my account somehow rolls into the negative and a {$36.00} overdraft charge is added to my account. Upon reviewing the account, my transactions can change the dates that they are posted, pending. and cleared on the online banking website and app. For example, a charge may XXXX day show that it cleared on the XXXX and the next day show it actually cleared on the XXXX before the funds were in the account which would then result in overdraft fees. The dates of my transactions change from day to day and my available balance changes along with it. It is as if the transactions are manipulated in the bank system until they will incur an overdraft fee. I have alerts to let me know thru the bank if my account is low or about to overdraft. XXXX day I received an alert at XXXX that a transaction had just overdrafted my account. Then at XXXX prior to the back opening my account incurred overdraft fees. The night prior to this all items showed in the positive. No new items posted, they just moved around until a fee was assessed. Another time I wrote a check for {$75.00} on the XXXX when I had {$89.00} in the bank. I gave the check to my friend who was the recipient after XXXX on the XXXX, so he was unable to deposit it until the next day. I also deposited another {$72.00} in my account to cover an additional charge of {$71.00} on my debit card. There was money for both charges but somehow I still got an overdraft fee for the check which now showed that it cleared on the XXXX. This still doesn't make sense because there was {$89.00} to cover the {$75.00} check and the {$72.00} deposit to cover the {$71.00}. How is there money to cover the charges but I still get an overdraft? How do the dates of the cleared charges change? My available balance shows available funds until something happens overnight and then I get an overdraft. There is no time to add funds or make corrections and no one can explain what's happening. I believe there is some fraudulent manipulation of the funds and the banking system that is allowing the bank to profit from numerous overdraft fees. I for XXXX am sick of their unfair and deceptive practices. I am confident if it is happening to me that it is happening to many others as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31904
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a checking account with SunTrust for 35 years. SunTrust merged with Truist last year during the summer ; my checking account was closed by Truist unilaterally, without previous warning or information, because of scarce transactions, on XX/XX/2021. One month before, Truist had informed me that as of XX/XX/XXXX my account was active and that the transition from XXXX to Truist implied no change in my checking account. As a matter of fact in XXXX, on the XXXX, I had had an internet chat with a Suntrust representative concerning a new check-card and the representative ( XXXX ) mentioned no problem with my account. I have called and written to Truist many times to no avail. The money in my checking account was sent to the North Carolina XXXX. of XXXX XXXX as escheated. I think that Truist 's behavior has been contradictory, careless, incompetent and illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Truist bank has been contacted by me multiple times about automatic payment. They have told me each time they will send me the paperwork to enroll. I have never received it. There is no way to enroll online. The website is cumbersome to use and makes it difficult to make payments without opening a separate checking account with them. They are anti-consumer and have charged fees resultant from their difficult website. They are not concerned with customers at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07110
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: The dealer sold and securitized the contract/agreement i signed after which they superimposed my signature on to at least 3 different additional contracts that i did not sign and sent it to the Banks. I called the bank and asked for a copy of my loan documents and to my surprise the contracts were different from the Federal Truth in Lending disclosure, The finance charge was changed added fees and surcharges, the credit life insurance not included any many more violations. It is also my understanding that the bank is also complicit with regards to the securities fraud and contract manipulation and securitization. I sent notices of my findings to all parties involved then initiated arbitration but the XXXX would proceed with the arbitration due to the dealer not following the rules of arbitration disclosures to consumers. The letter from XXXX XXXX this " Accordingly, we must decline to administer this claim and any other claims between XXXX XXXX XXXX XXXX XXXX and its consumers at this time. '' I will attempt to settle this matter once more before filing for all appropriate federal suits and refer the matter to the Securities Exchange Commission.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77090
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Since XXXX I had noticed having unrecognizable transactions in my main bank account. As I had always assumed used bill pay to pay bills and make deposits to my acct at another institution, I never had used wire transfer as a way to send funds. Upon my discovery of possible account/identity fraud ; my account with flagstar had received an unexpected zelle transfer that needed a verification and when I questioned it I never received a response nor funds. At one point the account had listed other accts that seemed attached from multiple banks of financial offering and I had sent in a request to the banks I regularly dealt with as well as the transfer company to find out what was linked and about the rare notice. As I never received a response I had just began using the service as I needed to now use the only savings I had because of the fraud I've been dealing with ever since I inquired about the original process of transfer not making sense. As I have made transfers I noticed that bb & t was linked yet, I wasn't aware of this account and have never been notified. Since it seems to me that the original concern has gone unanswered I am attempting once again to get information on an acct linked to my bank via XXXX and find out how long it's been active and why no communication has ever been made. I have already put in another request for acct profile information to offset the increased problem I'm having with getting information on sum thing that thru a verification process ; shouldn't take so much work. It has been a concern that not only is identity theft possible as I have seen information on my birth altered in a way that the situation would assume a laundering of funds that had been filtered by this method as the questions asked when verifying identity would include date of birth. My attention to this was brought on by a XXXX call that said my year of birth was XXXX, when it's XXXX. And with my acct limited access for a long period of time along with finding my phone number being hacked n emails redirected as well as opened with no knowledge, I am researching the situation in a different approach as I feel the original request must not have flagged all the institutions involved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94518
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX XX/XX/2022 : My minor daughter received XXXX checks delivered on XXXX which she deposited using XXXX. XXXX XX/XX/2022 : New online devices, that are not known to us, were added to the account. XXXX XX/XX/2022 : XXXX ( XXXX ) unauthorized payment transactions each for {$1000.00} and XXXX transaction for {$500.00} were made out of her account. XXXX XX/XX/2022 : XXXX of the {$1000.00} and the {$500.00} transactions failed. XXXX XX/XX/2022 : I noticed the above transactions while reviewing my account online and called the Truist fraud line to start a fraud complaint. Truist stated they would send me documentation to fill out and submit. XXXX XX/XX/2022 : I visited my local branch office to report the fraud in person. XXXX XX/XX/2022 : I received the above documentation and a denial of claim letter. Complaint has been filed with the FBI XXXX XXXX XXXX XXXX Despite determining that both her Truist and XXXX accounts had been compromised, Truist maintains that the transactions were authorized and would not refund the money. Later they did refund XXXX {$1000.00} transaction. In the end she was defrauded of {$5000.00} because of Truist and XXXX. Additionally, in the claim denial letter it was stated that I could receive all documentation related to the claim which I have asked for multiple times. Truist claimed, contrary to their own letter, that the documents were internal use only and that I would not be allowed to see them. After much discussion I got the online representative to agree to send the documents to me but that has not happened. If they maintain the transactions were authorized then they should prove it. The transactions were not authorized and they just expect us to take their word for it?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33629
Submitted Via: Web
Date Sent: 2022-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A