Date Received: 2024-01-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This account was closed as a result of the paper statement fees that Truist charged to put my account into the negative. It was not because I overdrawn my account. Received a letter that company closed Truist One Checking Account that was opened XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX. From the letter the balance due was {$38.00} and that includes a {$30.00} charge-off account fee. My parents set up automatic deposits to my account every XXXX weeks of {$100.00}. I was unable to access my information through automated banking and was unable to set up online banking.. I called the Truist Recovery Department on Monday, XXXX XXXX XXXX and spoke with a XXXX XXXX XXXX XXXX ). Inquired on why the account was closed when it was a new student banking account. XXXX informed me that after 30 days the system will automatically closed the account. I stated that {$6.00} of the overdrawn amount was the {$3.00} fee charged for receiving paper statements. ( I am enclosing statement showing that statement fee increased the amount ) I asked about the negative reporting of " closed unsatisfactory '' status that the letter stated would be sent to specialty check reporting agencies. I stated that I am XXXX XXXX XXXX first checking account and that they were trying to ruin my credit over {$8.00} which was only {$5.00}. Account history will show that no excessive use to overdraw the account. I asked to speak to a supervisor and was denied by XXXX. He said the company policy was to advise client to wait 24-48 hours to speak to a supervisor. I then verified that XXXX was indeed denying me the opportunity to speak with a supervisor. He said a payment had been made for {$38.00} and the account was permanently closed. I stated no one has remitted payment but that automatic deposits have been sent to my account. I then asked where the remainder of the funds were and XXXX was unable to provide me an answer. He said he would send a letter to my email address stating the account was paid and closed. I have not received the letter. I asked again to be transferred to customer resolution or the Presidents office because I wanted to formally complain and XXXX said he could give me a number to call but that he could not transfer me. He gave me the number of XXXX This closure of my account was not my fault and now it can affect my ability to open a checking account in the future and have negative impact with check reporting agency. And the {$30.00} fee that was charged ridiculous also considering that Truist increased the negative amount by charging {$3.00} paper statement fee
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 254XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: First paycheck they cashed no problem from my employer. Deposited my check last Friday and they put a hold on it until XX/XX/XXXX with NO EXPLANATION. I called, they don't know why, won't release funds. I went to the bank, they said they don't know why and would not release my funds and had no idea why. My employer says on their end, Truist has never even tried to deposit it into their bank!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33967
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My credit card money was used by a hacker in XX/XX/year>. I immediately called the bank to report it. The bank informed me that it would take two billing cycles. It's almost the end of XXXX, and I haven't received the refund. They are also charging me a late payment fee. Despite calling them XXXX times, their response remains the same. This delay is affecting my credit score and more. The unauthorized charges were {$1900.00}, {$11.00}, and {$11.00} on XX/XX/year>. I reported them immediately. I can't afford to pay this much money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 42223
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Subject : Formal Complaint Regarding Violation of Consumer Rights, Privacy Act, FCRA, and Consumer Protection Act I am writing to officially register a complaint against [ Credit Reporting Agencies Attached to this complaint / Financial Institution attached to this complaint ] for significant violations of my consumer rights, privacy act rights, the Fair Credit Reporting Act ( FCRA ), and the Consumer Protection Act. This complaint is submitted in accordance with the relevant legal provisions and is based on the following grounds : 1. **FCRA Violations : ** - As a federally protected consumer, I hereby exercise my right to opt out of any and all authorization for the disclosure of my nonpublic personal information, in accordance with 15 USC 6802. - Per 15 USC 6803, [ Financial Institution attaches to this complaint ] failed to provide the required notice or disclosure regarding the sharing or selling of my private information to non-affiliated agencies, such as consumer reporting agencies. 2. **Consumer Reporting Agencies ( CRA ) Violations : ** - [ Credit Reporting Agencies , e.g., XXXX XXXX XXXX XXXX XXXX XXXX, are non-affiliated third-party entities that have violated my privacy by accessing and sharing my personal information without explicit consent. 3. **Privacy Act Violations : ** - Violation of my rights under the Privacy Act ( 5 USC 552a ) by [ Financial Institutions and CRAs ] through the willful sale and sharing of my nonpublic information without proper permission and notice. 4. **FCRA Compliance Failures : ** - [ Credit Reporting Agencies and Financial Institutions ] failed to maintain reasonable procedures to ensure users had permissible purposes for accessing reports, assure maximum possible accuracy, and provide FCRA-mandated User Notices. 5. **CFPB Enforcement Action : ** - Reference to the recent enforcement action against XXXX by the Consumer Financial Protection Bureau XXXX CFPB ) on XX/XX/2022, highlighting concerns about the industry 's compliance with the law. 6. **Damages and Legal Remedies : ** - Due to the failure to honor my opt-out requests per 15 USC 6802, I have suffered traumatic emotional, financial, and physical damages, necessitating legal redress. 7. **15 USC 1681n- Civil Liability : ** - Pursuant to 15 USC 1681n , I seek civil liability for willful noncompliance, including actual damages, punitive damages, and legal costs. 8. **Dodd-Frank Act Violations : ** - Asserting that [ Credit Reporting Agencies and Financial Institutions ] are engaging in deceptive acts or practices, violating consumer financial laws under the Dodd-Frank Wall Street Reform and Consumer Protection Act. In consideration of the aforementioned violations, I request a thorough investigation into this matter and a detailed response outlining the corrective actions taken. Attached herewith are supporting documents demonstrating the unauthorized sharing of my personal information. I am prepared to pursue legal avenues for resolution if necessary. Your immediate attention to this matter is appreciated, and I anticipate a timely resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The following fraudulent charges were charged to my Truist card : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I called Truist on XX/XX/XXXX to report the charges and close the card. They assigned me case # XXXX and initiated a card replacement. The call lasted XXXX minutes. On XX/XX/XXXX XXXX additional fraudulent charges appeared on my account. I called Truist back on XX/XX/XXXX to report the additional charges. The called lasted XXXX minutes. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX A second claim number was issued # XXXX. I followed up on XX/XX/XXXX. The call lasted XXXX minutes. I called on XX/XX/XXXX. The call lasted XXXX minutes. Reason : the app started showing duplicate charges with XXXX. I was advised by the Truist agent that the " XXXX '' line items were from the fraud team, as they had made adjustments to cancel out the charges while they investigated my claims. The agent said Truist 's app is broken and I should not be able to see the " adjustments ''. She stated my future statement would reflect my true balance, but advised I would need to disregard my XXXX statement as it would be incorrect. Instead, I would need to wait until I received my XXXX statement. I then received forms in the mail. # XXXX was filed incorrectly, by the Truist agent, as a dispute and not as a fraud claim.The Truist agent also added a legitimate purchase of {$160.00} for XXXX XXXX XXXX XXXX claim. XXXX of the fraud charges ( {$360.00} and {$320.00} ) were listed on both claims, which was also wrong. These amounts were charged fraudulently once, not twice. I called again on XX/XX/XXXX to correct. The call lasted XXXX hours and XXXX minutes. # XXXX was still not corrected. I called again on XX/XX/XXXX and the call lasted XXXX hour and XXXX minutes. The agent, XXXX, confirmed # XXXX was filed incorrectly as a " merchant dispute '' and confirmed {$360.00} and {$320.00} were logged twice. XXXX advised she would update the claim type to fraud and remove {$360.00} and {$320.00} so they would only appear on XXXX of the claims and not both. XXXX advised these updates would be reflected on my next statement cycle. On XX/XX/XXXX, in the app, my account showed the {$210.00} charge had been " adjusted ''. On XX/XX/XXXX I received XXXX statements for XXXX. Neither are correct. On XXXX of the XXXX statements {$210.00} is showing as a purchase and not a credit. I made a partial payment for XXXX XXXX XXXX as I was unsure of my true account balance since I was told the app was incorrect and to wait for the updated statement. As a result, I have now been charged double interest. {$21.00} and {$22.00}. This issue has been ongoing since XX/XX/XXXX and is still not resolved. The agents Truist has employed either are incompetent or are intentionally providing misinformation.Truist 's defective app and inaccurate statements prevent users from being able to make informed payments. As a result, Truist is profiting off of interest that would have not otherwise been accrued had the user been been able to make an informed payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89135
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My checking and my savings account at Truist where frozen over 30 days ago for too many inbound Zelle payments they say it was flagged for fraud and that it could take 30 days to investigate but usually is settled within the first 2 weeks I was told either my account would be closed and they would allow me to come pick up my funds or they would unfreeze the account. It wasnt an issue to me at first cause I know I didnt commit any fraud so I assumed I would have my money back by now but it has now gone past the 30 day mark and they have not told me anything but it is under review. At this point I just want to close my account and get my money back this has been a huge financial burden on me and has caused me to almost max out all 3 of my credit cards. The account has been frozen since XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31404
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check for {$2400.00} into my business account ending in XXXX in XX/XX/2023. The check posted then I tried to transfer money to another bank 's account and there was an error. After talking with XXXX agents and managers, some said that the check was flagged as counterfeit and that they would not release the funds to me. They transferred the money to another account, basically keeping the money. Their answers don't make sense because it was a XXXX XXXX check with all the bank 's information on it. They could easily have called that bank to verify the information. I want a check in that amount mailed to me. In XXXX of the letters sent to me, it says " no funds are to be released as the account is still under investigation. '' I also contacted the issuer of the check, XXXX XXXX Bank, and they said there is nothing wrong with the check and that it was deposited into my Truist XXXXFrom what the Truist managers said, the investigation ended a XXXX XXXX XXXX I want my money or I will sue Truist Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96815
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to file a formal complaint against the following companies for what I believe to be a violation of my rights under the Fair Credit Reporting Act ( FCRA ). I am seeking your assistance in investigating and addressing this matter. Under the FCRA, specifically 15 USC 1681 Section 602, I am entitled to privacy concerning my credit information. I have reason to believe that this creditor has violated this right by disclosing my credit information without proper authorization. Furthermore, in accordance with 15 USC 1681 Section 604 ( a ), Section 2, a creditor is prohibited from furnishing information regarding my account without obtaining my written permission. I have not provided written permission to this creditor for the disclosure of my credit information, and I believe they have acted in violation of this provision. Additionally, I would like to draw attention to 15 USCS 1666b, which states that a creditor may not treat a payment on a credit account under an open and consumer credit plan as late for any purpose. This creditor has incorrectly reported a late payment, I request an investigation into this matter. I kindly request that the Consumer Financial Protection Bureau investigate this complaint and take appropriate action against them if it is determined that they have violated the FCRA. I also request that any inaccuracies in my credit report resulting from this violation be corrected promptly. Thank you for your prompt attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 88220
Submitted Via: Web
Date Sent: 2024-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2024, an unauthorized transaction of {$4900.00} was withdrawn from my business checking account. I called the bank to report fraudulent activity and to have the transaction reversed. I was placed on hold for over XXXX minutes and never received a resolution to the fraudulent activity. Now my business account is overdrawn and I am receiving bank fees for every transaction in my business checking account. I have left a voicemail with XXXX XXXX. I have not received a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I have two mortgages with Truist, ( 1 ) my residence and ( 2 ) my rental apartment. Truist claims there is some kind of problem with insurance covering these mortgages. I would like Truist : 1. To confirm that the insurance policy for the rental has been processed and I will not be asked to pay lender-placed coverage. 2. To put the rental mortgage on XXXX so I can check myself the status of insurance coverage of my mortgages. In early XXXX I received a letter in the mail from Truist that my insurance policy had expired on the rental mortgage, and that if this was not correct, I needed to upload the information to XXXX When I logged into the website, only my home mortgage was listed, not my rental mortgage. I emailed ( 1 ) the insurance policy information to their website XXXX, and ( XXXX ) also asking them to put the condo mortgage on XXXX On XX/XX/year>, I received two emails from XXXX, the first stating they received my insurance documents, the second that they had processed them successfully. They do not identify which mortgage, I assume it is for the rental mortgage. On XX/XX/year>, I received a third email from XXXX that the documents had not been processed successful. Again, they dont identify which mortgage. On XX/XX/XXXX, when I log into XXXX the rental mortage still does not show up ; so I can not verify whether the earlier emails confirming the documents have been processed or not. Also I call their customer service number at XXXX. I can not get reach a person to clarify the situation without indicating which mortgage has a problem. This is ridiculous. I would like Truist : 1. To confirm that the insurance policy for the rental has been processed and I will not be asked to pay lender-placed coverage. XXXX. To put the rental mortgage on XXXX so I can check myself the status of insurance coverage of my mortgages. I am writing to CFPB because I have had these kinds of problems with Truist before, and I want independent documentation that THEY are the problem, not me. My properties have the correct insurance policies, it is their processing and poor website management that is the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20003
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A