Date Received: 2024-01-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Subject : Urgent Resolution Needed for Truist Account Issue Dear Consumer Financial Protection Bureau ( CFPB ), I hope this letter finds you well. I am writing to bring to your attention a pressing issue I have been facing with Truist Bank regarding my closed account, and I am seeking your assistance in resolving this matter promptly. Account Details : - Account Closed : XXXX XXXX XXXX - Account Number : XXXX - Department : XXXX XXXX XXXX - Note left on XXXX XXXX XXXX : " I can take {$100.00} out on this date ... '' Despite the closure of my account, I have encountered significant challenges in accessing the funds associated with it. I initiated a transaction from my business account at XXXX XXXX XXXX to my Truist account via XXXX. Regrettably, Truist has stated that they are holding the funds under the pretext of verifying the transaction to ensure it is not fraudulent. The transaction in question, involving the movement of funds from my business account at XXXX XXXX XXXX to my closed Truist account, has already been settled and remains unchallenged. The nature of the transaction was an internal transfer from myself to myself, with no external parties involved. Despite this, I find myself entangled in a prolonged verification process, and I am unable to access my funds. I have been patiently waiting for a resolution, but the delay has become untenable. I kindly request your intervention in expediting the resolution of this matter. I am eager to visit the branch and retrieve my funds immediately. I appreciate your attention to this matter and your assistance in facilitating a prompt resolution. Thank you for your time and consideration. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45385
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX, XXXX mobile deposited a check payable to me from XXXX in the amount of {$4500.00} into my Truist checking account. I've been banking with Suntrust ( now Truist for a long time ). I have not overdrawn my account. On XXXX, I received an email saying a hold was placed on the funds for 7 days because the check is not payable upon presentation. I contacted Truist customer help and talked to a representative and a supervisor and they told me nothing could be done to release the hold before 7 days. No one there could explain why the hold is 7 days when they also told me the funds could be verified in XXXX hours. This is XXXX we are talking about, a firm with over XXXX XXXX dollars in assets under management. There should be no issue clearing this check sooner. All they have to do is verify the funds in XXXX days and manually release the hold. They said they can't do that. I explained to them that I'm retired and need this money to pay bills with by XXXX but was told there is nothing they can do for me. I guess I need to find another bank because they definitely don't give a XXXX about long term customers. I was never treated this way by Suntrust and I deposited large checks all the time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Complaint Letter XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX XXXX XXXX XX/XX/XXXX Subject : Complaint and Urgent Request for Compliance I hope this communication finds you in good health. I am writing to you regarding some substantial concerns I have uncovered during my thorough examination of the operations of XXXX XXXX, XXXX XXXX XXXX , XXXX XXXX, Truist. As a conscientious consumer and advocate for ethical business practices, I believe it is crucial to bring these matters to your attention for immediate investigation and resolution. 1. Opting Out Violation ( 15 USC 6802-6805 ) : Upon reviewing the legal framework provided by 15 USC 6802-6805 , which empowers consumers to opt out of financial information sharing with institutions, I have observed potential instances where XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX , and Truist might not be fully adhering to these statutory provisions. This has raised concerns about the protection of consumer privacy rights. It is my earnest request that your team conducts a comprehensive review and takes necessary steps to rectify any non-compliance issues promptly. 2. Credit Report Accuracy Infringement ( 15 USC 1681 ) : In the course of scrutinizing my credit report obtained from XXXX , XXXX and XXXX , I have uncover discrepancies that may be in violation of 15 USC 1681. This crucial federal law mandates the accuracy and fairness of credit reporting, placing a responsibility on entities like XXXX XXXX, XXXX XXXX XXXX , XXXX XXXX, Truis to conduct thorough investigations and promptly rectify any inaccuracies. Ensuring compliance with this law is vital for maintaining consumer trust and confidence. 3. CFPB Complaints Negligence : My investigation has brought to light a potential neglect in addressing and resolving complaints submitted to the Consumer Financial Protection Bureau ( CFPB ). Failure to actively engage with and resolve these complaints is a direct violation of CFPB regulations. I urge XXXX XXXX, XXXX XXXX XXXX , XXXX XXXX, Truis to conduct an in-depth internal review, recognizing and rectifying any shortcomings in addressing outstanding complaints. This proactive approach is not only essential for regulatory compliance but also crucial for upholding the reputation of your organization. 4. Privacy Act of 1974 Non-Compliance ( 5 U.S.C. 552a ) : Preliminary findings suggest a potential non-compliance with the Privacy Act of 1974 ( 5 U.S.C. 552a ). This federal legislation mandates precise management of personal information by government entities. Any deviation from its stipulations requires immediate attention. I strongly recommend that XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, Truis initiates an immediate internal audit to ensure strict adherence to the Privacy Act. Proactive steps in this regard will not only align the organization with legal mandates but also enhance overall data protection measures. 5. General Redress and Compensation ( 15 U.S.C. 1681n ) : The collective impact of these infringements has resulted in both quantifiable and intangible harm. In accordance with 15 U.S.C. 1681n, I formally demand XXXX XXXX, XXXX XXXX XXXX , XXXX XXXX, Truist to provide due compensation for the distress and material losses borne as a direct consequence of these transgressions. This includes but is not limited to the time and effort expended in rectifying inaccuracies, emotional distress, and any financial repercussions suffered. To facilitate a fair and swift resolution, I kindly request a comprehensive response addressing each of the highlighted concerns within [ a reasonable timeframe, e.g., 30 days ]. I believe that your immediate attention to these matters will not only lead to a swift resolution but also uphold the integrity of legal mandates and safeguard the rights and interests of consumers. Thank you for your prompt consideration. I look forward to your timely response. Yours sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32806
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I called my bank Truist to make a few disputes. They did not give me any disclosures regarding the disputes. XXXX of my disputes that I have proof and receipts for was denied, and I asked for Truist to reassert and reopen my dispute, and they said that they could not I believe it is my right to dispute a transaction simultaneously, they even referred me to the merchant. I filed a complaint that day they should have it in their system. Currently I do not see that they filed the new dispute that I asked them to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33563
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I have been having issues with BB & T/Truist Bank claiming that I owe fees since XXXX. When asked to explain what the fees are for I was told late fees. However, there was no way to accumulate late fees in the amount of what the bank claimed I owed. When I asked for a copy of my payment history to be sent to me I would get a monthly break down of payments made. There was no explanation of fees owed in writing or over the phone. The fees were ignored most times and the fees were paid on a few occasions. Once the fees were paid the bank would immediately come back and say that I owe more fees. I received a letter dated XX/XX/XXXX from loss mitigation giving me options to bring my payments current. My mortgage payments were not delinquent and the only fees that the bank claimed I owed were the fees that they could never explain how I owed them. I contacted client advocacy to investigate these charges and received a letter dated XX/XX/XXXX. This request for unexplainable fees went on from XXXX. I sent a letter requesting correction of errors to Truist Bank. After the letter I received a refund of {$1600.00} from client services. I was harassed by BB & T/Truist bank for several years. BB & T/Truist demonstrated bad business practices and mortgage fraud. My home is in a lower income XXXX neighborhood and I believe I was being targeted on the basis of my race to get me to sell my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: My mother passed away and the she had a heloc with SunTrust now truist but the XXXX was not valid and I suspect that they had insurance on the non validated loan which they received XXXX then they actually created false account numbers that was litterly only in the company 's back door computer systems which used to have me paying on a non validated debt that I did not create and that they had already received XXXX on I paid on this false debt that I XXXX XXXX XXXX did not create from XX/XX/year> to current date and I will be filing a lawsuit against SunTrust now truist
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I discovered that {$5800.00} was missing from my money market account. I checked all accounts and learned that it had been transferred onto my prepaid bank card and spent at 2 different locations in New York. I immediately called he fraud dept and reported this. I also called the XXXX XXXXXXXX XXXX where the money was spent. Nobody has my personal information but me. I don't have passwords written down. They are in my head. The bank says they are not at fault. They gave me a provisional credit on my card which I transferred back onto my money market account. Now they have reversed the credit and have a negative {$5200.00} showing on my card. I have gone to bank numerous times. Filed police report and turned in questioner forms to the branch manager. XXXX XXXX. All I can get out of them is that the bank is not at fault and saying I must have authorized the transaction. I knew nothing about it until I checked my account. They won't even tell me if they received the police report. XXXX XXXX # is XXXX XXXX XXXX. Please advise as to what to do. I will contact a lawyer if I need to. Thank You. XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Fees or costs during the application process
Consumer Complaint: My application for refinance started in early XXXX. During this process the Truist agents continually assured me the loan was tentatively approved. The agents requested that I obtain a home appraisal at a cost of {$660.00}. I stated that I did not want to incur that cost unless the loan was dependent on it. Again, the agents coerced me to get the appraisal so the loan could progress. They dragged this process out over a month requesting documents and information. In the end, the loan was denied based on a credit report. If this was the deciding fact this loan should have been shut down XXXX days into the process. I want to get my money refunded for the useless appraisal I was coerced into getting. I am not complaining about the denial, I am complaining about the pressure, coercion, and totally unnecessary expense.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29301
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited my XXXX check into my account at Truist on XXXX initially there was a hold of the next business day. Then due to the algorithm my check is literally being held until the XXXX of XXXX! That is insane. My account is not in the new account criteria and I have no bounced checks or overdrafts from my account. This is the second time they e tried to hold a check over 10 days!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I mistakenly attempted to deposit a check as part of a side hustle that turned out to be a XXXX and a XXXX check. This check was from XXXX XXXX in the amount of {$1900.00} with Check Number XXXX and XXXX name of XXXX XXXX. I immediately received an email that a hold was placed on the check. On XX/XX/XXXX I attempted to purchase groceries at XXXX with my debit card which kept declining the transaction. I outreached the bank who informed me that my account was blocked due to fraudulent activity. This was a short phone call because I was still inside of XXXX. I paid with my XXXX card and went home. I had never received an actual notification that my account was being blocked until this phone call. On XX/XX/XXXX I called the bank to get additional information about my accounts being blocked to find that XXXX single XXXX of my accounts were blocked and that there will be no resolution until XX/XX/XXXX. There was nothing they could do for me as my accounts were under review. On XX/XX/XXXX I went to my local branch to get assistance from the bank personnel as I have XXXX auto-debit payments that were now being declined. I can not pay my bills and I have no access to any of my money. They informed me there was a XXXX block on XXXX of my accounts and we outreached the department from the branch. They advised that I was to call back on XX/XX/XXXX and request for my accounts to be reinstated and a resolution would be made. On XX/XX/XXXX I called the department back XXXX and was informed that the case is still under review and I could not obtain XXXX update. My husband then outreached and even spoke with a " supervisor '' and in the time of his call he was told by XXXX person there would be no resolution until XX/XX/XXXX, followed by being told by the " supervisor '' there would be no resolution until XX/XX/XXXX. With no concern that we can not pay XXXX bills, etc. I returned to XXXX local branch on XX/XX/XXXX for assistance. We outreached the department again and were specifically told that at the present time we had XXXX direct deposits that were pending. Once these deposits were posted then it would reinstate access and we would be able to access our accounts and funds on XX/XX/XXXX. On XX/XX/XXXX I attempted to make a withdrawal from the ATM which I was not able to do. I outreached to the bank again and was told that we would not have access to the funds on this date. I was told that it would be XXXX XXXX XXXX from when the XXXX direct deposits were posted and that also they would be ending the relationship with us. I was told that I can call back on XX/XX/XXXX and make the request for access for my funds without confirmation that I would actually get access that date. I then requested for my funds to be released immediately and they can end our XXXX and close our accounts right now and they declined to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29036
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A