Date Received: 2023-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My investment property value has increased to more than double the original loan amount, so I requested a cancellation of my PMI insurance from my previous loan servicer. They agreed to the cancellation effective XX/XX/XXXX. My current servicer bought my loan in XX/XX/XXXX. The new servicer has twice refused to allow the PMI cancellation until the loan has " seasoned '' by having no late payments for XXXX more years. I have owned the home since XX/XX/XXXX with no late payments. My online searches concerning Dood/Frank legislation reveal that an increase in value is a valid reason to cancel PMI insurance. My loan has already " seasoned '' for 6 years with no late payments. I contend that they do not have the right to deny PMI cancellation because they bought servicing rights to my loan and chose to reset the " seasoning '' clock.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77532
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a checking account with Truist Bank because they sent me an offer to open a checking account and receive a bonus. I followed all the steps and opened the account initially on XX/XX/2023. I had to deposit {$50.00} to open the account, and I transferred this amount to the new Truist account. A few days later, on XX/XX/XXXX, I was locked out of my Truist account. I called customer service and they had closed the account with no warning or notice. I asked to get my {$50.00} deposit back, and the agent was unhelpful and did not process or escalate the issue. If they closed the account without telling me, they should refund the deposit I made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-02
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: I disputed multiple accounts for false identifying information certified mail ( XX/XX/2022 ), ( XX/XX/2022 ), ( XX/XX/2022 ). I sent the correct information to the credit bureaus to remove the accounts with incorrect or fraudulent information ( XX/XX/2022 ), ( XX/XX/2022 ), ( XX/XX/2022 ). Instead of deleting the accounts from my credit file the companies updated information on the accounts which is a failure to investigate and fraud. I have submitted this complaint to the companies more than once and they still have not deleted the items. They are failing to investigate. This is a failure to investigate and a violation of the FCRA. I have sent this complaint to XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95928
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Ive filed several disputes to remove this item from my credit stating it was from identity theft even sent in a ftc report along with police report and a copy of my id and they keep saying its verified accurate transunion an XXXX are giving me such a hard time with this account ( regional acceptance ) last dispute with report and ftc report was on XX/XX/ in with they have closed and Ive had to file yet another one XXXX removed the items on my police report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71118
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a XXXXXXXX check sent to me by a supporter and friend in early XXXX. After XXXX weeks, the check still had not been cashed, but the bank would not give me back the check to take to another financial institution. They said they could hold it for 90 days and there was nothing I could do about it. Nothing. It has now been far beyond the 90 days and no check and no deposit. No word at all from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23 I went to a Truist branch location to deposit a {$250000.00} check drawn on a Truist account. I requested to deposit the Truist check into my Truist checking account and then pay the HELOC balance ( approximately {$170000.00} ). The first representative told the teller to cash the check, pay the HELOC, and deposit the remainder in my checking account. The branch manager then came over and told the teller not to do that and to deposit the check into my account. The branch manager then loudly explained that they could not cash a {$250000.00} check. When I explained that I didn't want to cash it, I wanted to deposit it and pay off my HELOC to avoid paying additional interest he loudly stated again that with a large deposit of {$250000.00} they could not do that. I explained that the other representative said they could do that to which the branch manager said loudly again that they couldn't do that with a {$250000.00} deposit. I asked him why, in a room filled with people, he would loudly state the amount of my deposit. His disregard for my privacy by announcing the amount of funds could very well get me robbed! The teller then stated that only a deposit of the Truist check to my Truist account could be made and that a hold would be placed until XX/XX/23. I explained that the money is in Truist and that a hold will cost me over {$100.00} in interest on the HELOC as I am not able to pay it off. The teller stated there was nothing she could do. The Truist check was deposited into my Truist account. Now I must wait out 5 days to pay my HELOC account. This delay, will cost me approximately {$140.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I got an auto loan through Suntrust, now Truist and set up auto-withdrawal on my checking account. They withdrew {$4000.00} monthly for several years. On XX/XX/XXXXXXXX I got a debt collection notice saying my payment was past due. I called asking how that was possible because they withdraw it automatically. They responded that the last payment has to be mailed, stating that they had send something in the mail explaining that. I explained that I had not received any such notice. They then said that I would have been told that on the phone when I set up the auto payment years before. Really! Nonetheless I made a payment over the phone in the amount of {$4800.00} on XX/XX/XXXX XXXX, for the payoff and interest penalty. I said I wanted to dispute the {$200.00} late fee that they added. I asked for assurance that a report was not made on my credit and was told that it wasn't reported and that an account had to be 35 days past due before a report was made. I asked for the legal department and was given a phone number of XXXX and a confirmation number of XXXX and case # XXXX on my dispute. I called the number and left a voice mail for XXXX XXXX. On XX/XX/XXXX ( 29 days later ) they reported me to the credit bureau as 30 days past due for the {$200.00}, but I was not aware until today. They were non responsive to my dispute and sent me a bill for the {$200.00}. I went to pay it online but could not access the payment portal and mailed the {$200.00} late fee just to make sure my credit was not affected while the dispute was pending and they reported the loan paid off but put another late mark for 60 days past due on my credit on XX/XX/XXXXXXXX XXXX I tried to call but because my account is paid their system wont take the call and the number for the legal department is no longer valid. I had a XXXX credit score that is now XXXX. My XXXX XXXX XXXX line of credit is also up for renewal and will not renew because of their false reporting. This is unconscionable!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Sheffield Financial pass word reset did not work correctly i was directed to contact the institution. I have spent XXXX on XXXX different days to get this fixed. call centers are jammed However this is XXXX loan and they are charging extra interest. you would think for customer that held on for XXXX min and then had to abandon they would call back. I don't want to be charged XXXX extra days of interest because of their in ability to staff their call center or manage their technology.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 71913
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This complaint is attached to your previous complaint # XXXX already closed for some reason. A fake check with an unauthorized signature was paid by truist bank on XX/XX/XXXX for the amount of {$8700.00} to an unknown party from my business account. Also the fake check is missing a digit of the account number in the bottom of the check. A claim has been issued with truist bank and was denied saying that had to be within 30 days from the transaction. This check has a totally different signature from the authorized one and even missing 1 digit in the account number on the paid check. after the complaint above was failed trust bank refunded the amount of {$5100.00} on XX/XX/XXXX ( attached bank statement and highlighted transaction ) but not the correct amount of {$8700.00}. Truist bank still owe me {$3500.00}. The last phone call made to trust bank on XX/XX/XXXX did not work out again the claim specialist says they can not do anything about this and the initial claim was denied. I opened a new complaint with truist bank again ( truist bank complaint # XXXX ). This company paid a fake check from my funds without authorization and now saying I have 30 days from the check paid to recover my money. We save money in banks to be safe and not be part of a fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2023-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A