Date Received: 2023-03-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently opened an account with Truist Bank, but to my surprise, the account was closed the very next day. When I inquired about the reason for the closure, I was told that it was due to suspected fraud. Truist Bank claimed that they had received this information from XXXX XXXX XXXX, a company that stores public banking data. To get to the bottom of this issue, I contacted XXXX XXXX XXXX and requested a copy of my report. Upon receiving it, I found that there was no indication of any fraud-related activity on my part. I then visited a XXXX XXXX branch to discuss the matter with the manager and showed them the documentation I had received from XXXX XXXX XXXX. Despite our efforts to resolve the issue, the bank ultimately decided to close my account, despite the fact that I had provided evidence to the contrary and had even verified my identity in person. This experience has left me feeling frustrated and disheartened, as I believe that the bank has acted unfairly and without just cause. I hope that this issue can be addressed and resolved in a timely and satisfactory manner.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30260
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I live at XXXX XXXX XXXX in XXXX, PA and have been in my house for over 20 years. This was my estranged husbands and my first house. At the time, my credit was bad and he was the only one on the loan, while we were both on the title. He moved out in XXXX and I remained in the marital home and have been making payments on my own since. In XX/XX/XXXX, I took a Forbearance because I was an XXXX XXXX with no events to plan thanks to COVID and was let go of my job. My mortgage was held by BB & T at the time. They made it super simple and easy and told me that when I went back to work, the missed payments from the forbearance would be tacked on to the end of my loan and there wouldnt be any penalty to me ( interest, late fees, credit reporting, etc ) Fast forward a year and a half to XX/XX/XXXX when I got a new job as an XXXX XXXX. I called BB & T to let them know I could start making payments again. It was then that I found out that they were acquired by Truist. I spoke to their loss mitigation department who told me they would draw up paperwork that I would need to sign. The paperwork didnt arrive in XXXX so I called back. They said it was still processing and to hold tight- it could take a while. I began making payments in XX/XX/XXXX because i was nervous that if I didnt, Id lose my house. I called every month thereafter to see where the paperwork was. I think I received my first set of paperwork in the fall of XXXX after someone had come out to appraise the house ( they said that was part of the process ). The paperwork was for a 30 year loan modification and I called them to let them know it was wrong and thats not what I was told when I originally entered into the forbearance. They told me they would fix it and send new paperwork out. I have owned my home for over 20 years and have less than {$65000.00} left to pay on the mortgage so the thought of starting over and having to pay all that interest again isnt something I want to do. Again, I waited forever and kept calling to see what was going on. In the meantime, I continued making payments, which are about $ XXXX but rounded up to {$1000.00} each month. In XX/XX/XXXX, the new paperwork arrived and it was again for a 30 year loan modification but now with a partial claim tacked on at the end that would be in the form of a balloon payment when the loan reached maturity. This time I was livid because I do not want to modify my loan to a new 30 year mortgage and this option is as not what I was told would happen when I entered into the forbearance. I immediately looked into getting a new 10-15 year loan through XXXX. Someone from XXXX XXXX XXXX called me right away and I began the application process. I paid for an appraisal ( over {$500.00} ). A third party settlement officer called and said she would need to speak to Truist to verify some information and I agreed to be on the call with her so they could talk to her. She asked Truist when my last payment was made and they said XX/XX/XXXX. She asked when the next payment was due and they said XX/XX/XXXX. I said, wait a minute! I should be current on my payments because Ive been paying everything on time since XX/XX/XXXX- how could this be?! I was then told by a Truist representative that the money Ive been paying has gone toward my missed payments and that when they began working on my loan modification paperwork, any payment I made since that point has been put into a separate account and not applied toward anything. Even though my credit score is in the high 700s, Truists business practices and mishandling of my account caused me to be denied for this new loan with XXXX XXXX and I had to pay for an appraisal for nothing. When digging deeper with Truist, they said that my forbearance wasnt marked as COVID related and there was nothing they could do about it. I have since decided to sell this house in the fall and fear that its messed up status will hold me back from getting another loan with my boyfriend. We found a house we like and need to put down a sizable down payment ( {$40000.00} ) by next week, which will come out of my savings. Can you help me get this fixed and figured out? The paperwork was due back to Truist on XX/XX/XXXX but I told them I was not going to sign it because its not the best option for me and its not what was promised when I took the forbearance with BB & T. Now I fear that they may try to foreclose and my ex husbands and my credit will take a hit. HELP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Truist Bank pays fees from my Business Checking when the money is not available in the account for said payment and then charges me an overdraft fee because THEY allowed the payment. I've noticed that they're also re-ordering the line of succession as to when things post, such as charges, whereby it leads to my account being overdrafted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 364XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/XXXX I received a letter from the IRS stating that because of {$14000.00} of debt canceled by Regional Acceptance ( auto loan ), I owed {$4100.00} due to the IRS by XX/XX/XXXX. As I never received notice of debt cancellation ( 1099-C ) about this loan account # XXXX from regional acceptance I began calling on XX/XX/XXXX to XXXX ( option XXXX ). As of today XXXX, I have called and left messages on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, and XXXX with my account number and call back #. There has been no response from the company nor can I speak to a live representative I only receive a voicemail option when I called XXXX option XXXX. My concerns are that : a ) I never received debt cancellation notice. This debt was a joint loan with my ex husband from 2017 in which I was not fully responsible for as we both signed. b ) This company makes it impossible to speak with someone to resolve issues. c ) This is affecting my livelihood as the IRS has sent a letter stating that because of this I owe {$4100.00}. d ) I can not dispute this with the IRS because I can never get in contact with anyone at Regional Acceptance. This feels like fraud and it's company abuse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29169
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I use the XXXX XXXX business debit card to conduct my transaction on the XXXX platform as a XXXX XXXX. I rented a car and the bank withheld the amounts towards the rental. When rental contract ended and the rental company charged the account, the bank did not release the money making me responsible for paying the rental while bank still held on to the money. I called the bank multiple times for them to release my money but they have not and I deal with these condescending and unprofessional customer service agents. Two transactions {$380.00} and {$190.00}. It has been more than 3 weeks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 02914
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: This is my 3rd complaint against Truist Bank concerning junk fees. This one shows me getting an overdraft fee while my account is still positive ( see attachment. ) The fee came from an unauthorized hold on my card that was removed. I was explicitly told by a Truist representative that I will still be charged an overdraft fee even though the charge was removed from my account by the vendor. Truist is routinely stealing from their customer 's bank accounts via illegal junk fees and nothing is being done about it. The Truist representative referred me to their fee policy ( see attachment ) which in no way states that customers must pay fees for fraudulent or unauthorized charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 12866
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was approved by the Louisiana HAF, after Hurricane Ida. My initial application was scheduled on XX/XX/XXXX, and processed by Truist on XX/XX/XXXX. On XX/XX/XXXX, I received notification that previously accepted homeowners were now going to be assisted for additional monthly mortgage payments and that no further action was required by me. On XX/XX/XXXX, I was able to make one months mortgage payment, which I called in to do so- Truist accepted the payment. Since XX/XX/XXXX, the status on the HAF portal states Mortgage Reinstatement Payment Remitted To Lender Or Servicer. Please Allow Up To 30 Days For Your Bank To Receive And Post The Payment. Applicant Also Approved For One Or More Future Payments, Which Will Be Paid Monthly. I waited the 30 days and called Truist, my mortgage servicer, on XX/XX/XXXX to ask for a status of my account - when I was told that theyd received a lump sum of funds from the HAF and were just waiting for HAF to advise them on how to distribute funds to each account. They told me to call back the following Thursday, XX/XX/XXXX, which I did. This time I spoke to someone who told me the same thing as the last person Id spoken to. By this point, Id just received a check in the mail for the amount of the mortgage payment i made on XX/XX/XXXX, with a notice telling me that Truist was unable to accept my payment due to my account being >3 months late. Therefore, the only way they would accept payment to my mortgage was if the full delinquent payment was made. How do they expect me to have the full amount if Ive applied for the homeowners assistance fund? Ive called Truist yet again on XX/XX/XXXX with no success in getting an update on the funds awarded to me. Fast forward to today, XX/XX/XXXX, no payments from the HAF have been applied to my account, and Truist has now reported my mortgage as 4 months late to the credit bureaus. I just need some answers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70003
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Have requested correction on late payments and it has not happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77479
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I was contacted by Truist bank that I had missed a payment for the month of XX/XX/XXXX. I went to my bank provided them a copy of the cleared check. Truist then contacted my stating it was actually XX/XX/XXXX. Again, I went to my bank and provided them a copy of the cleared check. I was informed this was not adequate proof of payment. This is the only form my bank could provide me. On XX/XX/XXXX spoke with collection agent from Truist and was told now this missed payment was from XX/XX/XXXX, and XX/XX/XXXX. I provided proof of payment for the XXXX payment in the form of a bank printed copy of the XX/XX/XXXX payment. I was unable to locate the XX/XX/XXXX payment. I took all payment information to a XXXX PA branch that was requested and available. Today XX/XX/XXXX I was contacted again. Now the date has changed once again to XXXX of XXXX. This is unacceptable and has caused me to loose time from work obtaining the requests. I have had to return to my bank for proof, which will now be 5 times! Again, I have proof that payment was made XXXX of XXXX. There was a transition from BBT to truist. Every payment in question has been when it was BBT. I am questioning the validity and accuracy of their ability to keep and maintain previous and current records. Please help my get this straightened out and hold this bank accountable for their poor handling of my situation. I have been more than happy to provide them what they requested however, everytime I do, they come up with a new date!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am complaining about Truist bank taking so long to resolve my first complaint that was placed on XX/XX/23. Just a reminder I was trying to contact Truist since XX/XX/23 until I found out about this website. I heard from one person at Truist on XXXX, who stated that it would take 2 weeks to get this resolved. I have never heard back from him or anyone at Truist in reference to my account. My account is still frozen and they have withdrew money with out contacting me or asking questions. I also do not know where the money went to. This account has been frozen almost 50 days with no resolution. You can not speak to a manager or anyone that can help. There is an general email but no one answers you. I now have late mortgage payments and monthly bills becasue of the lack of work ethic on Truist. I know that this is not legally right by them. All other banks turn over is 2-3 weeks. They are a large corporation that should have the man power to get results quickly for their account holders. Also, they are charging be services fees while my account is frozen. There has been no activity since XX/XX/23.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19114
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A