TRUIST FINANCIAL CORPORATION


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"Products" offered by TRUIST FINANCIAL CORPORATION with at least one, but usually more complaints:

Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage debt
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - VA mortgage
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Student loan - Federal student loan servicing
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 8266471

Date Received: 2024-02-02

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: I have paid XXXX towards this loan and they have stated that XXXX went towards interest alone making only XXXX go towards the actual principle. i know this is erroneous. They have also stated that i have extended the loan over 13 times. I am now way upside down on the loan and now cant get out the loan or trade the vehicle in as the negative equity is too high.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 32304

Submitted Via: Web

Date Sent: 2024-02-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8266396

Date Received: 2024-02-02

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I received a fraud alert on or about XX/XX/XXXX from Truist on cell phone. Contacted them and told them I did not make purchase/charge. Then put a 1 year Fraud alert with all 3 Credit Agencies, and filed report with identity theft .gov. There was a XXXX balance at that time .Now it is XXXX XXXX XXXX and I have called 6 times and spent an hour each time on phone. Escalated it twice with 2 different supervisors. I am now being charged late fees and interest and have collections calling me constantly for something I don't owe. Additionally I have now received notification from Credit companies that my credit limits have been decreased.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 296XX

Submitted Via: Web

Date Sent: 2024-02-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8265715

Date Received: 2024-02-02

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: ***NOT A DUPLICATE COMPLAINT, NOT A DUPLICATE COMPLAINT*** REOPEN ACCOUNTS ENDING IN XXXX AND XXXX. A coupon/security/book entry note was delivered to Truist Bank headquarters for payment for account ending in XXXX and XXXX under registered mail number # XXXX. The coupon received every month is a book entry note security that is entitled to payment of principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paying Agent ) and the applicable depository. The XXXX form date XX/XX/24 which is the SEC filings for Truist Bank states on page XXXX " Unless otherwise specified in the applicable Pricing Supplement, the Company will pay principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Paying Agent ) and the applicable depository. Unless otherwise specified in the applicable Pricing Supplement, the principal of and any premium, interest, and other amounts payable on the Book-Entry Notes on each Interest Payment Date and at the Stated Maturity, or earlier Redemption Date or repayment date, will be paid in immediately available funds to The XXXX XXXX XXXX XXXX XXXX ), as Depositary, or its nominee, or such other depositary specified in the applicable Pricing Supplement, as the registered owner of the Global Notes representing the BookEntry Notes, which will receive the funds for distribution to the Holders. The Company expects payments by the Depositarys participants to owners of beneficial interests in the Book-Entry Notes will be governed by standing customer instructions and customary practices and will be the responsibility of those participants. Unless otherwise specified in the applicable Pricing Supplement, the Company will pay any interest payable on each Interest Payment Date and any principal and any premium, interest, and other amounts payable at the Stated Maturity, or earlier Redemption Date or repayment date, on Notes in certificated form by, in the Companys discretion, wire transfer of immediately available funds or check mailed to Holders of the Notes at the close of business on the applicable Regular Record Date at the address shown on the Security Register of the Company ; provided, that any Holder of {>= $1,000,000} or more in aggregate principal amount of similar Notes will receive payments by wire transfer of immediately available funds if such Holder has given appropriate wire transfer instructions to the applicable Trustee or the Paying Agent in writing not later than ten Business Days prior to the applicable payment date. '' I am aware the monthly coupons/book entry notes received by XXXX XXXX are bundled into a global note or master global note and registered in the name of the Depositary or a nominee of the Depositary. I rescind/revoke any security interest Truist Bank or any Depositary or a nominee of the Depositary has in the account and XXXX, XXXX assumes XXXX titles, rights, and interest in the account for XXXX XXXX. XXXX XXXX IS THE HOLDER AND BENEFICIAL HOLDER OF THE NOTES FOR ACCOUNTS ENDING IN XXXX AND XXXX. Please locate the payments submitted to Truist Bank headquarters and apply the payment to the accounts ending in XXXX and XXXX. If the payments are not located, according to XXXX form date XX/XX/24 which is the SEC filings for Truist Bank states on page XXXX " the Company will pay principal of and any premium, interest, and other amounts payable on the Book-Entry Notes ( as defined below ) in accordance with arrangements then in place between XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( the Paying Agent ) and the applicable depository. '' So I request the company or the paying agent to pay the PRINCIPAL AND INTEREST ON ACCOUNTS ENDING IN XXXX AND XXXX. THIS COMPLAINT CONTAINS MERIT AND I WILL BE FORCED TO ESCALATE THIS MATTER TO THE SEC FOR SECURITES FRAUD IF THE ACCOUNT IS NOT REOPENED WITHIN XXXX BUSINESS DAYS OF RECEIPT OF THIS COMPLAINT. SECURITIES FRAUD IS BEING COMMITTED SINCE TRUIST BANK STATES IN THEIR SEC FILINGS TRADING WILL NOT BE CONDUCTED ON THE SECONDARY MARKET BUT AN AUDIT OF THE CUSIP # FOR THE ACCOUNTS ENDING IN XXXX AND XXXX HIGHLIGHTS EVIDNENCE OF THE CONTRARY.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30318

Submitted Via: Web

Date Sent: 2024-02-02

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8265288

Date Received: 2024-02-01

Issue: Repossession

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: Regional Acceptance Bank Attn : Claims Department, XXXX XXXX XXXX XXXXXXXX XXXX, XXXX, XXXX XXXX. Regional Acceptance Corp XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Dispute and Resolution Request for Improper Repossession and Loan Handling. RE : Account number : XXXX ( XXXX ) - XXXX - XXXX XXXX XXXX : XXXX Regional Acceptance Bank, I am writing to address a series of grievances concerning the handling of my car loan for the XXXX XXXX, financed through Regional Acceptance Bank. Despite my efforts to communicate and voluntarily surrender the vehicle due to its unendurability 's and high theft risk, there have been numerous issues, including unauthorized payment extensions, lack of proper communication, and improper repossession procedures. Firstly, I want to emphasize that I called Regional Acceptance Bank to discuss the situation when I found it impossible to obtain insurance for the XXXX XXXX due to its high theft risk. I explicitly stated my intention to voluntarily surrender the vehicle. However, I experienced delays, unauthorized payment extensions, and a lack of clear communication regarding the repossession process. In accordance with Mississippi state law, specifically Mississippi Code Ann. 75-17-101 et seq., and the Uniform Commercial Code ( UCC ), there are clear procedures that must be followed during repossessions, including proper notices and identifying the repo administrators involved. Regional Acceptance Bank failed to adhere to these legal requirements, creating a breach in the repossession process. Moreover, the sale of the vehicle at auction raises concerns, and I request documentation, including the purchase and sell agreement from the auction that matches the amount claimed to have been sold for, as well as all invoices for holding costs and other repossession fees. Federal law, including the UCC ( Uniform Commercial Code ) - Article 9, mandates transparency in these matters. I believe that providing this information is crucial for the following reasons : Legal Compliance : Federal law, under the Uniform Commercial Code ( UCC ) - Article 9, mandates that a secured party, in this case, the repossessing entity, must provide an accounting of the disposition of collateral, including a breakdown of the expenses incurred during the repossession process. The failure to provide such details may be considered a violation of the UCC. Consumer Protection Laws : The Truth in Lending Act ( TILA ) - 15 U.S.C. 1601 et seq., and other federal consumer protection laws emphasize the importance of transparency and fair practices in financial transactions. Providing a detailed breakdown of costs ensures compliance with these laws. Notable cases, such as XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX. XXXX XXXX ( XXXX [ XXXX ] XXXX ), highlight the importance of providing comprehensive invoices and notices to consumers during the repossession process. Notice of Sale Confirmation : A document confirming the details of the sale, including the date, location, and terms of the sale. Invoices that explicitly break down the costs incurred for Towing, Storage, Legal Proceedings, and all Administrative Fees associated with the repossession. Failure to comply with this request may be considered a violation of federal and UCC law, and I reserve the right to pursue legal remedies, including but not limited to seeking damages under applicable statutes. I also request the original retail agreement, along with proof of the GAP insurance coverage for the vehicle. If GAP insurance covered the remaining debt balance, as per the terms of the agreement, I should not be held liable for any remaining balances. Federal law, including UCC provisions such as UCC 9-610, supports this claim. Additionally, I need verification of the prorate used as a down payment and request the return of all down payments, as no repossession-related costs should be deducted from it. Federal law codes, including the Truth in Lending Act ( TILA ) - 15 U.S.C. 1601 et seq., and relevant case law, such as XXXXXXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX ( XXXX XXXX. XXXX ), underscore the necessity of returning down payments when repossession violates the agreed-upon terms. It is crucial to highlight that my credit report has been negatively affected by Regional Acceptance Bank 's actions, and I insist on the removal of this tradeline from all credit reporting agencies in accordance with the Fair Credit Reporting Act ( FCRA ) - 15 U.S.C. 1681 et seq. Failure to provide the requested documentation, clear the tradeline from my credit reports, and return the down payment will result in the pursuit of punitive damages. I expect the Regional Acceptance Bank to promptly address these concerns and provide the necessary information and resolutions within 10 days of receiving this letter. For the down payment return, please return payment to my contact and mailing address above. Thank you for your immediate attention to this matter. Sincerely, XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MS

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8265256

Date Received: 2024-02-01

Issue: Opening an account

Subissue: Account opened without my consent or knowledge

Consumer Complaint: It appears there was an account opened with you, i have been a victim of identity theft and have tried to reconcile this issue with your company more than once, The only outcome i have received from you is that this account was opened by me. This is very unsettling and illegal, please be advised that disregarding this means that you can be subject to a {$5000.00} fine and/ or litigation for not reserving my rights under U.C.C 1-308.4 ( i am reserving my rights under U.C.C 1-308.4 not to be compelled to perform under any contract or commercial agreement that i did not enter KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY. I do not accept the liability of any compelled benefit or lack thereof, or any unrevealed contact commercial agreement. I have a right to sue you under the common law for violating my rights under the UCC )

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 32818

Submitted Via: Web

Date Sent: 2024-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8263593

Date Received: 2024-02-01

Issue: Opening an account

Subissue: Account opened without my consent or knowledge

Consumer Complaint: I'm trying to open a bank account on truist bank, they told there is a fraud report on my account, I didn't open no account my last major bank was XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33161

Submitted Via: Web

Date Sent: 2024-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8259728

Date Received: 2024-01-31

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Collection Dept. at Regional Acceptance does not answer after sending last four of social, birthdate then to follow up on full social. The incorrect dept. answers only to ask for social security with dogs barking in background. Told them that I didnt feel ok giving my social over the phone so she asked for my full account number at which I do not know because I received no paper work and no validation letter. The partial account numbers from XXXX, XXXX, XXXX would not work on my behalf. So I followed through giving my SS to dog lady only to be hung up on by a recording. I have left three messages with recovery with call back information that for three weeks. ( Nothing )

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 773XX

Submitted Via: Web

Date Sent: 2024-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8259696

Date Received: 2024-01-31

Issue: Getting the loan

Subissue:

Consumer Complaint: They offered me a loan for {$2000.00} and I gave them my account and routing number. They wanted my banking login information and when I told them no they hung up on me. Now they won't answer.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90706

Submitted Via: Web

Date Sent: 2024-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8258088

Date Received: 2024-02-01

Issue: Managing the loan or lease

Subissue: Problem with the interest rate

Consumer Complaint: Good evening. My name is XXXX XXXX. My wife and I purchased a XXXX XXXX XXXX, brand new in XXXX. The set monthly payment has been XXXX. According to recent statement we have paid We have paid XXXX into the loan and still owe XXXX. The original loan was XXXX. This is obviously a rip off. We had payment extensions for 2 years but the increase in interest is ridiculous. It accrues daily. There has to be something addressed regarding this company which is regional acceptance corporation. At the current rate the car we have wont be paid in full until XXXX ; given the cars condition I doubt it will be functional at that time. Is there an action we can take against this creditor? Also due to Increase in thefts of this make and model it has been difficult to find affordable insurance for this car.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: KS

Zip: 66502

Submitted Via: Web

Date Sent: 2024-02-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8255896

Date Received: 2024-01-31

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: i had a fraud on the business checking acc. it was 4 charges, they paid me back 3 charges, and the fourth one they dont want to pay

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33180

Submitted Via: Web

Date Sent: 2024-01-31

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.