Date Received: 2023-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: an individual sent me a link to a brokerage that was a fraudulent copy of XXXX and used it to steal XXXX dollars. The website was an exact copy of the real one its still up, listed at XXXX XXXX XXXX. I was told to transfer money into my account using XXXX XXXX so i could trade stocks but the website was just a way to capture the money it was not functional in any capacity for trading after i found out i could not withdraw my money. Once the money was deposited none of the withdrawal features took place. I contacted truist bank and in a chronological timeline showed all the screenshots of my transactions, messages between me and the scammer, his XXXX wallet address, and him mocking me after the fraud was revealed. I have now filed a complaint to the FBI and have signed under oath my statement. This scam has XXXX XXXX XXXX XXXX and caused XXXX because i have bills and family obligations and this money was wrongfully taken away from me. I can send the full report i sent the bank will all evidence if i am provided an email address to sent it to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 20155
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX I processed a check, through the bill pay service at Truist.com, to a normal payee that existed in the payee list. Unfortunately, the payee did not make me aware that the payment due in XXXX was not received. The payee contacted me in XXXX of XXXX, and I immediately researched and found the check was not endorsed and therefore should not have cleared our account. I went to the closest branch of Truist and started the fraud claim. At no time was I made aware that we had passed a 30 day mark set by Truist. On XX/XX/XXXX I signed the required affidavit and included the documents requested by Truist. In addition, because of the fraud I closed the checking account and opened a new one. Another cost we incurred because the banks made an error. I was assured by the branch employee that the claim and required documents would be forwarded to their fraud department. I understand this takes time, but because I did not receive correspondence from Truist I reached out in late XXXX for an update. I was told the claim was stalled because they didn't have all the documents required. I can only ask myself why they didn't request additional information from me until I called. In addition to everything requested the first time, they now need an affidavit from the payee stating they did not receive the check. Okay, makes sense, got it. Once completed, about mid XX/XX/XXXX, I take the notarized affidavit to the local branch and they forward it. Again, no correspondence is received from Truist. On XX/XX/XXXX I called Truist for an update, and start taking better notes. I speak to XXXX, and I'm told the claim has not been started. She sees it in the system, but it is not assigned and no movement has been made on it. She assured me the claim will be reviewed and I will receive an update. By XX/XX/XXXX, today, I have not received an update. I call the Centralized Fraud Claims department and I'm told that the claim finally has some movement, on XX/XX/XXXX the claim was processed - the last time I called. The supervisor, XXXX, confirmed the requested documents were received on XX/XX/XXXX, but then why did it take over two months to process the claim? What I understand is on XX/XX/XXXX Truist submitted forms to XXXX XXXX ( the bank that fraudulently cashed the check ) proving the fraud. XXXX XXXX cashed a check without an account number or signature on it. First mistake. The second mistake is on Truist, Truist cleared the check that wasn't endorsed. Two major banks made terrible errors. This check should never have cleared our bank and I strongly believe it should have been caught by one of these two monster banks before I even noticed. I don't believe that is unreasonable. Now my complaint has three issues. One, the time it's taken for Truist to do it's job and it's still not resolved at just about 7 months in. Two, I will only get my money back if XXXX XXXX pays- how is that even close to right? One bank processed a check that was not endorsed, and another bank cleared the check that was not endorsed. And three, because Truist doesn't pay out the fraud until they receive the funds, Truist has no incentive to resolve my claim. the claim only moves forward when I call. Even though I did nothing wrong. My only error was not reporting the fraud within Truist 's 30 day period. How could I report a fraud I had no idea occurred until the payee told me. As far as I knew the payee cashed the check. Two major banks made this error and someone was able to steal our money. {$1200.00} was stolen from our business, and Truist and XXXX XXXX are now accomplices in the theft. It's clear someone cashed the check fraudulently, but I gave the banks plenty of time and consideration while we processed the claim. Now I'm not so sure Truist shouldn't be in the same column as the thief. I wonder how anything gets done when a simple, straight forward claim can't be resolved timely. Then I ask myself, am I really willing to trust my money to these people?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18974
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I opened a money market account at Truist bank for 34 days. However, when I went to the bank to close the account, the bank had only paid me 12 days of interest, and no one ever wanted to explain to me about the other 22 days of interest missing. I asked many times about this and if I have any options to avoid losing that interest money like for example keeping the money for another week to complete 30 days, etc., but the employee was in such a rush to close the account that practically just kicked me out of the bank. The reason I closed the account is because I discovered that the banker that opened my account lied to me. This banker promised a guaranteed 4.5 % APY for the whole year ( yes whole year even if this is a money market ), and when I started having doubts about guaranteed money market interest for one year, I contacted the bank again and I was confirmed that this person that promised the 4.5 % lied to me and it appears he told me this to make me open the account with him. I have a document that confirms there are no early closing fees, so I do not understand why the bank refused to pay the promised interest. Therefore, I went to the bank again for help and asked to escalate this problem to the corporate office who apparently " ran an investigation '' and the result of this " investigation '' was that nothing can be done and that I had signed a paper allowing the bank to not pay me that interest which is not true. I even requested a copy of this paper allegedly I signed but until this date I have not received it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I recently got a copy of my credit report & I saw a XXXX credit card from truist that I didn't apply for. I contacted the bureas & they told me I may have been a victim of identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I hope this message finds you well. I am writing to express my concern over a recent encounter I experienced with your bank. Recently, I attempted to open a new account with Truist, but unfortunately, my application was declined. The reason provided for this decision was not clearly communicated to me, leaving me somewhat puzzled and disappointed. As a prospective customer, I am eager to understand the rationale behind this decision, as it is critical for me to gain a clearer understanding of any issues that may have influenced the rejection. My intention is to rectify any potential concerns and hopefully reapply in the future, if appropriate. Could you please provide me with some insight into the reasons for this denial? If there are any outstanding issues, specific criteria that I failed to meet, or documentation required, I would appreciate being informed so that I can address these matters promptly. Please understand, this query is not a complaint, but rather a request for better clarity and transparency, which I believe will serve both our interests going forward. I have high regard for Truist and would very much like to become a customer of your esteemed institution. Thank you very much for your time and attention. I am hoping for your prompt response to this matter and look forward to your explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I received a letter XX/XX/XXXX that my application for credit card through Truist Bank, where I have a checking account, was denied. The letter gave a contact phone number to request reasons for denial. I called it XX/XX/XXXX and was told I had to call back the next day which I did. On that XX/XX/XXXX call, I requested reasons for denial and was told I would receive an Adverse Action letter within 30 days. Still no response as of XX/XX/XXXX, I called the contact number. The rep said she could see my request of XX/XX/XXXX was logged in but could not see that a response letter had been sent to me. I notified her that they were in violation of the ECOA and FCRA. She said she would check the status and call me back. I have never received a call back or explanation for the credit denial. On XX/XX/XXXX I mailed a letter to them providing this same summary and written notification that my ECOA/FCRA rights have been violated and copied CFPB. I expressed concern that I was discriminated against because I am a retiree who relies on my substantial assets in lieu of employment income, that their lack of compliance with Federal regulations furthers my discomfort and that I look forward to their written response. To date, I have received no response from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have called the bank Truist since XX/XX/XXXX. I made XXXX claims all denied and yet the merchant states that charged me its was a incorrect charge. The bank no matter what I do will not honor the refund. I sent in over XXXX letters and I call daily. I want my money back. The plane I was suppost to take canceled and the airlines issued me a refund back to my debit card I sent in all the paperwork to the bank disputing the charge. The bank says its a valid charge. I have the letter from the airlines showing where I was refunded avd the bank needs to located my funds and they cant seem to. Also they wont call the airlines and communicate with them to locate these lost funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33442
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I notice a 30 day late on my sheffield financial corp account which I never been late on and did a dispute this error 3 times and the 1st time It was remove and and then later maybe a few days after it was place back on my credit report 30 days late and pushed back to XXXX showing late but clearly was paid! please remove this item off my credit report because its violates the fair credit reporting act.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38128
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Dear CFPB Team, I hope this email finds you well. I am reaching out to you as I have recently discovered a note on my credit report that has inaccurately stated that there was a late payment in XXXXXXXX XXXX XXXX from XXXX. I would like to bring to your attention that this information is incorrect and that I would like it promptly removed from my credit report, as it could potentially hurt my credit score and overall financial status. According to the Fair Credit Reporting Act ( FCRA ), creditors are required to report accurate and complete information to credit bureaus, and must investigate and correct any errors that are brought to their attention. This Act clearly states that consumers have the right to dispute any inaccuracies and have them corrected in a timely manner. I have already contacted XXXX and have informed them of this mistake. However, they have yet to act on my request to remove the erroneous information. I believe this is a breach of FCRA regulations and it is unfair for me to be penalized due to their mistake. I take my financial responsibilities seriously, and it is crucial that my credit report accurately reflects my payment history. Therefore, I am urging your team to take the necessary steps to ensure that this error is corrected as soon as possible. Thank you for your attention to this matter, and I look forward to hearing back from you soon. If you require any further information or assistance from me, please do not hesitate to ask. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21075
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My bank is using military technology on my account to both change the rate of some costs & fees & is also denying my debt card from some companies illegally. I have been complaining about the different problems since 2020 when I started getting overdraft fees for the first time when my account was protected with the previous company & those protections should have been transferred to a similar account under the new company automatically. My bank is also pretending to be hacked, sending me nonsense texts, and allowing others to check the status of my bank account illegally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08037
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A