Date Received: 2023-06-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Back in XXXX I deposited a XXXX check into my checking account, the funds cleared. When I went to the branch to make a deposit I was told by the branch manager that my check was fraudulent and that I needed to return to my home branch where I opened my account to make any withdrawals, and then the branch manger stated you people always depositing fraudulent checks Referring to my race skin and ethnicity As of today it has been 30 days since my check has cleared and posted onto my account. The bank will not release my funds to me this is unfair
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Thursday ( XX/XX/2023 ) I reached out to the Truist support team because I received a check from the U.S. Department of the Treasury for a large student loan refund ( {$11000.00} ). My concern was that the check would not arrive in time to be deposited with a teller, and I was worried about the safety of depositing the check after hours at the ATM at my local branch. They assured me that checks deposited before XXXX would be processed as part that day, and that being a government check I should expect a hold on all but the first {$100.00} on Thursday night, but that the remainder would be available on Friday. I confirmed this with the support team twice. Satisfied I decided to go ahead with the ATM deposit rather than wait until Friday ( XX/XX/2023 ) morning and deposit the check at the branch. Everything seemed fine Thursday after the deposit and the {$100.00} was released to me. Friday morning I was alerted to a hold for the full amount with the reason of " Doubtful Collectability '' that wouldn't be released until XX/XX/XXXX. On Saturday, XX/XX/XXXX, I emailed a detailed account of my the issue to a branch banker I had worked with before. I also attempted to call during Saturday banking hours. Since XX/XX/XXXX was a federal holiday, I went to the bank this morning to work with the branch manager to resolve the issue. He was on vacation but the banker I had emailed was able to call a support line who explained they couldn't do anything. At that point she reached out to her supervisor for assistance and told me she'd reach out to me by end of day. By XXXX I'd grown impatient and reached out to her and she explained that because my account was under two years old that they would not release the hold. I explained that as I understood Title 12, Chapter 11, Subchapter A, Part 229, Subpart B, 229.10, Article C.1.i - ( 1 ) General rule. A depositary bank shall make funds deposited in an account by check available for withdrawal not later than the business day after the banking day on which the funds are deposited, in the case of ( i ) A check drawn on the Treasury of the United States and deposited in an account held by a payee of the check ; Further I provided the banker with Appendix C to subpart 229, with details rules governing new accounts. She has taken that information and escalated it. But given her response to my quoting federal regulations, I doubt anything will come of it. I have recordings of all conversations, pictures of the check and it's associated materials, and even a video of myself depositing it in the ATM since I was worried about this exact scenario.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hey I have been trying to get my access to my funds for days this bank has been holding my funds for no reason I have been calling and they have no explanation for why my funds are being withheld i have done everything to get this resolved can you please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 367XX
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I signed up with a promo code at TRUIST BANK which offers {$400.00} after i make two direct deposits within 90 days totaling {$1000.00}. After 60 days i met the requirement and per the rules in the promotion the funds were to be added no later than 30 days after the requirement was met which was a week ago. I contacted customer support and they are denying that i met the qualification. In fact, they lied and said and i quote you did not meet the requirements within the 90 days which is interesting since i did and have proof on my statement and since the account was not even open 90 days yet. They acted as though my account had been open 90 days already and it was too late. I have since spoken to others who are experiencing the same thing. They are clearly and intentionally breaking the law and i refuse to stand for this. They also said they would have a higher up contact my via phone or email last week and they never did.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33705
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist purchased my mortgage from XXXX back in XXXX of XXXX. During the XXXX of XXXX, Truist failed to properly handle payment withdrawls, losing data in their portal, and reprocessing payments multiple times. As a result, my checking account overdrafted multiple times. Worse, Truist returned multiple payments and reprocessed another without my knowledge. Last, Truist processed transactions via wire transfer, incurring irreversible fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55449
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/, I tried to log into my checking account with Truist but I was unable to access the account. I called the number on the back of my debit card and a representative told me that my account was closed because Truist ended their " relationship '' with me due to " XXXX fraud '' and that I should wait until a letter explaining " why '' was mailed to me and it would explain the closure. As of XXXXXX/XX/XXXX I had not received the letter. I called the number on the back of my card again and the representative indicated that someone had accused me of a fraudulent XXXX transaction. On Saturday XX/XX/, I went into a local branch on XX/XX/XXXXXXXX in XXXX, Ga. and spoke with XXXX XXXX. He was not able to provide me with any additional information except that the notes stated that my account should not be reopened for any reason. I received the " letter '' on XX/XX/ but I did not get access to it until Sunday, XX/XX/XX/XX/XXXX However, the letter did not refer to the reason that my account was closed like the Truist representatives told me would be include in it. I have uploaded a copy of the " letter '' to the portal. I am asking that your agency reach out to this institution in order to get a NON-Inflammatory reason for ending our " relationship ''. Being accused of fraud is a damaging accusation and will cause major damage to what I am doing in my life. I could care less about them closing my account even though after this I would close it myself because of the highly inflammatory accusation. I would like for not only to be provided with the information they received that brought them to this decision and I would like for this information to be removed, if added, from the data base that banking institutions used in order to open an account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I only applied for one credit application and now I have 14 hard inquiries that I have no knowledge of or have my consent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85282
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have both a Mortgage and HELOC with Truist Bank The Truist HELOC send notice that we need to send current proof of flood insurance, which we did online on their website and received confirmation. then received another letter that they did not have and if we did not respond by XX/XX/XXXX that they purchase insurance and charge us for it. We send copies before the deadline via website, via phone conversation /emails and via local branch of copies of the policy, but Truist is charging for insurance anyway due to the fact they are 5 days behind on processing. Not only have we complied ( with confirmations ) nowhere did they state that it needed to be send 5 days before deadline or we would be charged. We also can not make a payment without paying the insurance charge! I am sure if they are doing this to us they are doing this to thousands. Also where is the information going? If they can't keep up with a policy on their own website how can I trust they can properly account for money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had lost my debit card and I never updated with my security system. The XXXX of truist bank in XXXX XXXX updated my information with the security system. I have tried to press fraud charges with the bank but they will not do that. So far my lose is over ninety dallors. I don't understand why this XXXX watches my account. And my money in my account has been messed with for the past XXXX years. I went to the bank and talk with her she said that people change their debit card because they don't want to pay their bill. The male XXXX told me that the company can use the old debit card number to receive money I don't know who she talked to at my security system. I see on my statement that it's listed as a recurring layo that is not true
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Truist Bank failed to apply principal balance to the principal account for set off. Violation : I submitted a restrictive endorsement ( Bill of Exchange Act ) on several occasions ( endorsed payment coupon ) which is a negotiable instrument and lawful form of payment. Truist Bank denied the lawful form of payment and therefore caused an issue with the account. I, XXXX, XXXX : on behalf of XXXX XXXX XXXX CFO XXXX XXXX of Truist Bank by certified mail XXXX XX/XX/23 instructing CFO XXXX XXXX to apply my principals balance to my principals account for set off. I sent CFO XXXX XXXX my tender along with my instructions pursuant to the Bills of Exchange Act. I informed Truist Bank that it is not now, nor has it ever been, my intention to avoid paying any obligation that I lawfully owe. I am not refusing to pay. I am trying to set off this debt as instructed by law. My tender and instructions were refused on both occasions. I notified CFO XXXX XXXX of Truist Bank by certified mail again dated XX/XX/23 and provided my tender and instructions. Again, Truist Bank failed to perform their fiduciary duty. I received letters from Truist Bank stating that they do not accept my presentment or negotiable instruments. This is described as Dishonor pursuant to the Bills of Exchange Act ( Section 80 ). I notified CFO XXXX XXXX of Truist Bank a 3rd time dated XX/XX/23, by certified mail and again instructed him to apply my principals balance to my principals account for set off. I sent CFO XXXX XXXX my tender along with my instructions pursuant to the Bills of Exchange Act. Once again, my instructions were refused. Pursuant to the Federal Reserve Act ( Section 29 ), Truist Bank has shown a pattern of misconduct and knowingly breached their fiduciary duty ( Third Tier ). Federal Reserve Act section 16 Part 1 and 2 states that once I submitted my application for credit, the application serves as collateral security. In an equitable contract according to contract law, both parties should receive equal consideration. I have not received my equal consideration on the collateral security created from the application in the form of interest or equity to set off the debt for the Truist account ending in 4862. 12 USC 1431 also states banks are borrowers and to pay interest on debentures ( debt instrument ). LAST ATTEMPT TO CURE BEFORE PROCEEDING TO LITIGATION
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A