Date Received: 2023-07-21
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This is one of several instances of being charged an overdraft fee for a transfer to the Truist Savings account from Truist Checking Account of the same client. On XX/XX/XXXX account had to remain at XXXX after transactions. The checking account was originally set up to transfer {$25.00} to saving funds ( XXXX ) separate accounts for $ XXXX. On XX/XX/XXXX, after all transactions were debated, the bank decided to transfer {$25.00} into the Truist Saving accounts ( 3 ) separate transactions from the Truist Checking account that only had {$22.00} in the account. This caused three separate overdraft fees of {$36.00} XXXX. Issue # 1 is if the money is not there, what was being transferred into the accounts? Issue # 2 This is the 3rd time I have called to address this very issue over the last year. The first time I was told I did not have overdraft protection which I signed up for online. Which I did online but was subsequently told I could not do it for savings accounts. I signed up that day with an overdraft for checking. On XX/XX/XXXX was told I opted out in XXXX. That was true, but I opted back in the last time I incurred these fees in XXXX of XXXX, and XXXX did the same thing. I was told that this charge occurred because I did not manually turn it off in the system on my side of the banking. This was incorrect because they walked me through the process the last time I had this issue. The issue is charging a fee for transfer as a Truist Client. I would think not that the bank has my best interest in mind as its client as I am aware the only interest they have is of their financial gain. However, to take money from your institution due to a faulty feature I have had issues with and refuse to return the overdrafts and act as if it's a courtesy is wrong. If the money was not there, what is being transferred? The transfer should not have occurred. I could not go to another bank and transfer any amount if the money is not in the other institution. It would simply say insufficient funds and deny the charge. COPY OF ACCOUNT Posted Balance : - {$160.00} XX/XX/XXXX OVERDRAFT FEE - {$36.00} - view details for XX/XX/XXXX OVERDRAFT FEE XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER - {$25.00} - view details for XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER XX/XX/XXXX OVERDRAFT FEE - {$36.00} - view details for XX/XX/XXXX OVERDRAFT FEE XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER - {$25.00} - view details for XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER XX/XX/XXXX OVERDRAFT FEE - {$36.00} - view details for XX/XX/XXXX OVERDRAFT FEE XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER - {$25.00} - view details for XX/XX/XXXX ONLINE TO XXXX - TRUIST ONLINE TRANSFER XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Posted Balance : {$310.00} Account Details : Checking Account Account Holder Name : XXXX XXXX Account Number : XXXX Date of Incident : XX/XX/XXXX I have attached copies of the account statement and transaction details for your reference and investigation. Should you require any additional information or clarification, please do not hesitate to contact me at the provided phone number or email address. I anticipate a prompt response and a resolution that upholds fairness, transparency, and respect for the rights of your customers. Yours sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23224
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am writing to bring to your attention a matter regarding my account, which was transferred from XXXX XXXX XXXX Truist Bank without my knowledge or consent. As a result of this transfer, I encountered a situation where my account payment was delayed, leading to a late payment on my Truist account. I trust that XXXX XXXX and Truist Bank value their customers and take pride in providing exceptional service. I have always been a responsible account holder and strive to maintain a good credit history. It is disheartening to experience such a disruption in my financial affairs due to circumstances beyond my control. XXXX Account number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30345
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I contacted my mortgage company about my PMI insurance and was told to submit a request to take it off. I did that then received a letter stating that the balance was not at 30 % of what I owed so they would not take it off but if I would send some money, {$150.00}, they would consider it. I did not do that cause I'm under 30 % and they are still charging me. They claim to have an appraisal but claimed to not be able to find it. I want the PMI off of my loan. When we did the refinance in 2014, I was told it would drop automatically but never and that's why I called them. I feel like it should have already come off. What can I do, I don't feel like I should have to pay to try to remove it. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 304XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My account was closed do to suspected fraudulent activity, when opening the account there was a {$400.00} incentive if I met certain criteria. I met all the criteria before the account was closed and the bank would not honor the promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Requested to remove PMI from my mortgage as the housing values have gone up exponentially over the past 2 years. Paid for a XXXX and the appraiser used comps that I do not agree with due to the year built of the properties which does not correlate to newer builds. I disputed this with comps that were provided and it was denied due to homes not being as near as the XXXX comps but are more clearly similar due to year built.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Truist is threatening to force place flood insurance on my account. I have submitted my policy twice and they are not intelligent enough to see it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I got a new insurance company and they billed XXXX for my homeowners insurance on XXXX XX/XX/2023. XXXX has yet to update their records to reflect my new insurance company. Im not sure what else to do to get them to update their records, and they are about to pay my old insurance company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Truist Fraud Closed my new Buisiness checking account, Personal checking account, Money market account for absolutely NO REASON whatsoever. 3-4 Years ago Suntrust bank Now Truist Did the same thing blaming a older check as a reason for closure when in fact there was nothing wrong with the check and XXXX XXXX XXXX verifed funds and provided a slue of doccuments to back it up. SunTrust fraudulently closed my account for no reason and HELD funds for 3 months with 0 reasoning. Truist is now holding onto XXXX of cleared funds for no reason. My branch manager assured me that the new account would have no issues as the old account was never flagged. I know i am not alone per other complaints online. XXXX claims the bank has decided to terminate the relationship with no explanation. My branch manager is actively trying to reopen the account with the back office and i will be given a update on funds XXXX. I have no issues with other banks and bank with multiple institutions. Truist/suntrust will close a account without warning or explanation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 219XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Fraudulent activity in account. This savings account is one where we kept dollars for our association and only earned interest. We never had any other activity in this account. On XX/XX/XXXX I viewed the account and saw suspicious activity on the account and I feel a SAR should have been filed and was not. I called Truist Bank and was given a Claim #. At that time I questioned why no one reached out to us and they said they did send a letter which we did not receive for over 10 days. We needed a phone call from them. I then emailed them on the same day with all the fraudulent activity account as follows which indicated all of our {$160000.00} was taken basically by the same fraudulent company. The dates are as follows : XX/XX/XXXX of {$19000.00}, XX/XX/XXXX of {$10000.00}, XX/XX/XXXX of {$49000.00}, XX/XX/XXXX of {$50000.00}, XX/XX/XXXX of {$27000.00}, and XX/XX/XXXX of {$4800.00}. Other amounts also were trying to be taken on XX/XX/XXXX, and XX/XX/XXXX, but of course there was no money in the account. Needless to say, Truist Bank charged us fees of {$36.00} for these. To date, we have been able to obtain some of these dollars but Truist is still not willing to put the XX/XX/XXXX dollars of {$27000.00} back in our account. I have called the fraud department and emailed them on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Our President of our non-profit corporation also emailed a manager and got no where. He actually said to let this run its course. In addition, something very disturbing happened on XX/XX/XXXX when I talked to a representative from Truist who advised me that the reason they were not refunding the XX/XX/XXXX {$27000.00} was because where the dollars went ( XXXX XXXX ) said this fraudulent company had a contract with us. Of course, that contract has never been produced. The representative from Truist also told me to call XXXX XXXX directly. Of course I did this and talked to an individual who was very nice but said that is not a way a bank should advise their customers. Which I agreed with. The manager from the bank also talked about a timely matter which the XX/XX/XXXX {$4800.00} was recovered and not the XX/XX/XXXX {$27000.00}. All we want is our account to be made whole by Truist. And, of course, interest has not been credited appropriately either. Any docmentation you need, I have. Thank you for your help in resolving this matter and any further advise is appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My loan has since been declined on XX/XX/XXXX due to retaliation as the reason that was given by email is within guidelines and was being handled at closing as a payoff. Which was the main reason for getting the HELOC to begin with. The actual letter of decline is due no later than Tuesday of next week ( 10 business days ). I submitted my compliant to multiple regulators and I want this retaliation to be documented with my current compliant since now they are looking for sixty additional days. The compliant filed here was on XX/XX/XXXX and the original compliant which is currently waiting on a response is XXXX. I also have additional information as it relates to the appraiser, that I will share upon receipt of Truist response. Thanks!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A