Date Received: 2017-04-11
Issue: Communication tactics
Subissue: Called outside of 8am-9pm
Consumer Complaint: Debt collector robo calls phone after XXXX. Person they are calling for does not live at residence.
Company Response:
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2017-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-11
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have been receiving a bill in the amount f {$60.00} from the XXXX. I have called this office several times to dispute the erroneous bill and was told it was a mistake and I owed nothing. However, it seems the XXXX office submitted the erroneous bill to a collection agency ; Transworld Systems Inc . I am receiving letters of collection from this group despite being told I owe nothing and it is a mistake. I am very concerned, frustrated and angry for the time I must now invest to protect my credit rating. Can you please assist with resolution? I have a voice mail transcription from XXXX supporting my complaint.
Company Response:
State: CA
Zip: 949XX
Submitted Via: Web
Date Sent: 2017-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-08
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Transworld Systems Inc sent me a debt collections bill in the amount of {$64.00}. I do not owe this alleged debt. I have called Transworld Systems Inc, and they have used abusive and hostile communication tactics. In addition, the Transworld Systems customer service representatives have repeatedly hung up on me multiple times when I have called them. Transworld Systems Inc has repeatedly violated the Fair Debt Collections Practices Act with their repeated abusive and hostile debt collections tactics towards me. I do not owe this alleged debt nor do I want any further communication from Transworld Systems Inc as they have repeatedly violated the Fair Debt Collections Practices Act with their abusive and hostile debt collection tactics.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2017-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-07
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was discharged in bankruptcy
Consumer Complaint: I have been contacted by mail from XXXX representing National Collegiate Student Loan Trust on XX/XX/XXXX. They are asking for balances of {$26000.00}. This is the same company that tried to collect from us back in XX/XX/XXXX. These are loans obtained while attending school. Not student loans. Notice was mailed to them on XX/XX/XXXX to stop contacting us on a loan that was discharged in a bankruptcy in XX/XX/XXXX. According to a letter sent to us and a phone conversation from XXXX XXXX regarding these loans I nor my husband XXXX XXXX owe anything to NCSLT.
Company Response:
State: IA
Zip: 516XX
Submitted Via: Web
Date Sent: 2017-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-07
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I have had an account with Transworld systems inc for years now to pay off my XXXX school loan and since the beginning have had nothing but a terrible experience. First of all, I 'm a XXXX, I do not make an hourly and when my account was open at XXXX years old - I did n't hAve the means to pay a XXXX $ debt over night. You 'd think they 'd have some compassion for a child, on her own working to take care of herself. No. From the beginning people were incorrectly charging me ( double charged me twice in a row ) and although they fixed it when I caught the double charges they never truly stayed on top of my account as they promised they would. Since then, we 've had tons of issues all due to miscommunication with the company. The number I 'd call to for schedualing my year round payments ( from there mailing letters ) was wrong and took me to a company who stated, " this happens a lot I 'm not sure why they have n't released a new number but we 'll email them to let them know you 've tried to get in contact. '' That company emailed them a total of three times for me. It took me months to Figure out how to get in contact with them to renew my year of payments ( since the pryer year was up and you can only book a years worth of payments at a time ) and when I finally did they said I accumulated more interest from the months of me not paying ( when they were literally no where to be found it took the old company emailing them and hunting them down to get a number for me to call ). So I bit the bullet, higher the amount I was paying a month to show initiative and kept making my payments on time as usual. For months now I 've been trying to pay my account in full to close the account at an attempt to settle. When I first tried I only owed about 2800 $ but they insisted I pay double that in interest plus my tuition left from the school loan. Of course I could n't afford that, so i paid my monthly amount instead. The second time I called because I notice my balance was getting higher not lower, they said it 's the interest and said if I paid in full they could waive it, at the time I was switching job and was n't able to pay the XXXX $ they said I 'd have to, so again I just made my monthly payment. All the while I was working with the same man, XXXX XXXX, with these settlements. So, using the number I had been calling for months, I tried again to see if my balance had lowered so I could pay in full and close the account. Teds number was n't working. That to me was very shady since I had already spoke to a lawyer who told me it was ridiculous they were n't trying to make a settlement with me since their job is to close the account and was I sure this was a legit debt collecter. I immediately called again and spoke to two reps and a " supervisor '' who just so happen " did n't have the authority to make any calls on accounts '', which I 'm sure was actually just a receptionist because obviously supervisors have authority to do such things. He sent me to about three different voicemails, all of which I left messages on. As a matter of fact, I 've probably left about XXXX messages in total this week alone all through out the company trying to speak with someone who would authorize me paying my now balance of XXXX. The " supervisor '' said I 'd have to pay XXXX , how could that be? What is my insterest at 40 %? How 's my interest more than the amount I owe? And how is the number larger than it was before now after I 've paid more into the loan? That 's when it hit me, they WANT me to stay on payment plans so that the interest accumulates and I 'm forced to continuing paying monthly for years which they make money on. I 'm so beyond tried with working with this shady, incompetent staff, tossing me from person to person, lying, not knowing anything about my account and taking advantage of a young girl trying to pay of her debt!
Company Response:
State: NJ
Zip: 08859
Submitted Via: Web
Date Sent: 2017-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: My son received XXXX twice with XXXX. The representative told me that it would be {$75.00} but the amount they are attempting to collect is much more.
Company Response:
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2017-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-06
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: On numerous occasions I advised Transworld Systems based out of XXXX, WA that the individual that they were looking for was no longer an employee. After advising them of a wrong number they continued to call the very next day. I was never advised of the timeline for the number to be removed, only that it would be immediate.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-06
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Transworld Systems Inc. ( www.transworldpayments.com ) continue to call my home, harass my family, and send me letters for a debt of {$120.00} for a medical bill that I paid over a month ago! I have shared the receipt, and yet they continue to harass me.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-05
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I went to a Mortgage Broker to see if I could get approved to by a house. I noticed that my loan from University Accounting Services was not listed. I called and asked why is was not on my credit report. Both time I tried calling I was told they can not speak to me about my account and to contact XXXX, who is the lender. The second time I called I asked for the contact information so I could call them and they kept repeating " I have no information to give you. '' I have tried looking up XXXX online to find their contact information and I cant seem to find anything. On my statement for this loan, the only contact info given is for UAS. At this point, I have no one to talk to about this account. Why would I continue to pay on a loan when I cant contact the lender. I 'm concerned about the handling of this loan.
Company Response:
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-05
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I have received 4 telephone messages from Transworld Systems Incorporated in the past month. They call once a week from XXXX and leave a message to call XXXX XXXX at XXXX. They explicitly state that it is an attempt to collect a debt. I did n't call back because I have not received any written notice of any debt, have no knowledge of any debt and they actually do n't indicate who the call is intended for.
Company Response:
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2017-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No