Date Received: 2017-04-24
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Hello, I was a student at XXXX XXXX College. I had taken out loans when I started school XXXX of 2016 wi th the schools financial department, this was my first college that I had ever attended so I 100 % put my trust into this school. I was told that I would have to make a payment every month towards my school loan to stay in school I then stated to them that I was a single mother and my pay checks that I were getting were toward my living expenses and my child 's. So they offered my a stipend to help pay the loan. Then on XXXX XXXX , 2016 ev ery student received a message stating XXXX XXXX College has permanently closed effective immediately. We were not given any notice this was shocking to everyone. I called XXXX who is with XXXX XXXX XXXX XXXX and they had no knowledge to what was happening and that I would be contacted for future information. I did not receive any phone calls for this matter. I then had to look into to other schools and found one XXXX XXXX University who did a teach out and were able to continue but of course for a cost. I am now in my second term there which is actually XXXX quarter there and since being there have been paying on my tuition there. XXXX XXXX college did not leave any funds in my account, they took all my financial aid and my Pell grants so everything in this school is out of pocket. I am currently paying the little I can every month and still have a balance of {$5800.00} not including the next term if I do pass. With all this going on I have recently received a letter stating that I must pay XXXX XXXX XXXX XXXX {$4100.00} which is upsetting because I did not receive my education from XXXX XXXX , the agreement was that I pay back the loan and XXXX XXXX College provide me with my education to complete my XXXX . They just Abandon all of the students and left them with the debt and left us without a degree.The school shut down with no notice, when signing these contracts that never stated what was to happen if the school closed, the only statement that was ever said was if you chose to leave school that I would be responsible, which is fair but I did not make that choice, instead the school was shut down immediately with out any notice. I now have to pay out of pocket to this new school just to finish my education, and I do n't believe that is fair as a single mother just trying to continue on for my daughter to have to pay this amount back. XXXX XXXX College stayed with this money, I did not leave school. did not take an absence or leave, did not fail in my classes but this school just shut down without any notice to anyone. The news was there the day before we were having class normally and not once did anyone say anything. That is completely heart breaking. I am Upset, hurt, discouraged when all I want is to finish my education. I can not pay for these loans with the loans that I have for this new school. There was a breach of contract and XXXX XXXX College should be held liable. Thank you for your time
Company Response:
State: TX
Zip: 78227
Submitted Via: Web
Date Sent: 2017-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have student loans that my mother cosigned for. They intercept my tax refund every year although I have been paying $ XXXX / mon th also. I have not been able to pay this year but they did receive over {$1000.00} from my refund. My mother ( who cosigned ) is elderly and on SS. I am currently unemployed due to no transportation ( very rural area ). We live together and between the XXXX of us ( XXXX separate cell phones ) they call a minimum of 15 times daily. They use many different numbers. This is Transworld Systems Inc. The lady XXXX was abusive verbally to me when I answered several months ago. They 've been relentless since at least XXXX . We are 100 % fed up with so many calls every day. I will not put up with being told I am a " burden on my mother '' and " need to get a job '' again. I 'm currently unable to make any payment but the ones I have add up to over $ XXXX /month. This company needs to stop their bullying and harrassment!!
Company Response:
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-21
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I took a private student loan on XXXX XXXX , XXXX . I was supposed to start paying the loan in XXXX XXXX . My mother was the co-signer on this loan and she included this loan in her bankruptcy in XXXX XXXX . In XXXX XXXX my mother dismissed her bankruptcy and contacted XXXX , the owner of the loan at the time, to ask them to re-affirm the loan so we could start making payments. We were told the loan had been charged off and there was no way to make payments on the loan. I never made any payment on this loan and it went delinquent in XXXX XXXX . Recently I was contacted ( 7 years lat er ) b y XXXX different collection companies trying to collect on this loan. I informed all three companies that the statutes of limitation in California is 4 years and I have no legal obligation to pay this debt. I have asked all XXXX companies to stop calling me, however I continue to receive collection notices and phone call to my cell phone, home phone, and my mother 's cell phone. The XXXX companies are : 1 ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Phone number XXXX . They are demanding payment of {$20000.00} 2 ) XXXX XXXX XXXX , XXXX XXXX . XXXX XXXX XXXX , NY XXXX Phone number XXXX . They are demanding {$16000.00} 3 ) U nknown company, received letter by mail with no Company address, Phone number XXXX Processing number XXXX . They are demanding payment of {$19.00}. I have copies of all three letters/notices.
Company Response:
State: CA
Zip: 92532
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I joined XXXX XXXX for a personal trainer, after receiving a personal trainer by the name of XXXX . We setup payment dates which the money would be taken out on. One week prior to the first payment due, I reached out to XXXX to reschedule the first payment. XXXX was very understanding and she would let management know about the change. XXXX told XXXX another personal trainer and XXXX said he could change it but he never did. XXXX reason for not changing it was because he had personal family issues going on but that is not a good reason not to do your job plus that was unfair to me. So the {$250.00} was taken out of my account and that let me in a bind. The same day the money was taken out, I went up there to get it resolved but they were n't understanding or compliant at all. They said it is what it is and they can not do anything about it in a very rude manner. So I cancelled my membership and they still want me to pay for a gym I stopped attending the same day they refused my refund.
Company Response:
State: AL
Zip: 35023
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I recently received an identity theft alert on XXXX XXXX from the XXXX service as I was a recent victim of the XXXX XXXX data br each. This alert identified a new account in the amount of {$160.00} that was posted to my credit file on XXXX XXXX by an entity name d Transworld Systems. I immediately called to place a fraud alert on my credit file. Transworld Systems has never attempted to contact me about any debt in any amount before placing this on my credit report, and I a m completely unaware of the alleged amount ow or what it is potentially for. I believe this is an attempt at identity theft and will also be filing complaints at the state level and considering legal action. I wish to file an initial complaint agains t Transworld due to th e fact that they have provided me absolutely no information of any kind or even attempted to contact me by mail or phone to explain what this bill is for. Nor has Transworld sent m e any correspondence or bills tha t I may review o r dispute.
Company Response:
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: This was to be a temporary credit through XXXX . They told me I was fully approved to cover my loans for school. After I had started to go to class they pulled me out of class to tell me that I did n't get approved for part of for tuition I needed. XXXX told me they could give me a temporary credit where I could paythe school back directly. After I graduated I started receiving bills from XXXX and then I called them they told me I had a private loan. I have called them and asked them to provide me with a copy of this loan or contact to show me where I ever signed an acknowledgement of this loan but they told me they ca n't provide it because XXXX is in bankruptcy
Company Response:
State: AZ
Zip: 85201
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-19
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I moved out of an apartment in XXXX XXXX and received my final bill from my electric/gas company " XXXX XXXX '' in MA. It was more than I expected ( because I was canceling a " budget plan '' too early ), but nonetheless paid it via the automatic withdrawal that I had setup with my accounts that was in place the entire time I was in that apartment. I even confirmed with XXXX XXXX support staff that my outstanding bill would be automatically withdrawn for the full amount. Months passed and I received a letter from a credit collector " Transworld Systems Inc. '' th at I had an outstanding debt of {$280.00}, which was not any of the amounts that I was told by XXXX XXXX which makes this highly suspicious. I told them that this was an error and they did n't contact me via mail/email/phone for another 4 months and then I got another letter in the mail. This needs to be resolved by them.
Company Response:
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2017-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-15
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: This company recently bought a medical debt, they wanted to know if I got my XXXX on the XXXX of the month. They said they would keep calling until I paid. I told her I could not pay for awhile the bill is {$500.00} but they will settle for {$100.00}. Since then they have called my phone in the excess o f 12 times in two da ys but never speak, they keep it on mute. When I finally called back she said you do n't know what we want, I said yes your the same person I talked to and stop harassing me. She said she would take me off the list but hung up on me. They call from XXXX and XXXX they start calling at XXXX XXXX and today is Saturday.
Company Response:
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2017-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-16
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I received this letter from XXXX/Transworld System continuously, and they claimed that I owned them a XXXX USD debt + XXXX collection fee. It might be a part of a duty generated in XX/XX/XXXX, but I did n't import any goods from outside USA. A guy from IL ask me to pay a bill for him because he do n't have a credit card. These goods were transported to his place directly, and I did n't know he was importing thing from the XXXX. Now I ca n't contact with him, and I do n't have money to pay the debt ( I 'm already in bankrupt and I do n't have any income ). The invoice num of these debt : XXXX The add of the guy who should own these debt XXXX, IL XXXX The phone number of him : XXXX
Company Response:
State: MI
Zip: 48864
Submitted Via: Web
Date Sent: 2017-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: XXXX XXXX therapy is trying to collect {$40.00} as a co-pay for the days I did not seek their services. I have called the XXXX facility in XXXX MA to clear the matter twice and was told both times that the charge was an error due to rescheduling conflict. However, I kept getting bills from XXXX. Recently I received a letter from Transworld systems inc about debt collection. I was a poor tactic from XXXX to forward this to the debt collector, while their XXXX MA branch kept telling me that the issue is resolved.
Company Response:
State: MA
Zip: 01821
Submitted Via: Web
Date Sent: 2017-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No