Date Received: 2019-11-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: XX/XX/XXXX - Charged by Target for a return payment fee ( {$28.00} ) XX/XX/XXXX - I called into Target Customer Service who said the payment was withdrawn from an old bank account. I let them know that the account it was withdrawn from had been closed almost a year and I had made subsequent payments on my Target credit card multiple times from the correct/active bank account. They could not tell me why the payment was drawn from my old bank account. The Supervisor I spoke with asked that I log into my account to delete the old bank account - when I logged in and told her it was already removed, she told me that they had removed it already for me. I asked how I could be refunded the return payment fee and she said that it could only be removed if it was a processing error on their end. They were not able to tell me why this didn't constitute as a processing error or why it had been withdrawn from an old account. Since they were not able to refund the return payment fee, I elected to cancel my credit card immediately.
Company Response:
State: CA
Zip: 92126
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Have had multiple fraud problems with target since there breach. There online services is never up been trying for days. The amount in dispute is {$320.00} dollars. I contacted them once I found out about the fraud. They accused me of making the purchase because the pin was used. They never looked into the case or pulled footage. They denied the claim because pin was used and not changed before fraud. The card was in my possession. I called back on XX/XX/19 and was Informed I am being held liable even though again they have been breached multiple times and did not actually inquire into the matter. If they would have pulled footage from there own store they could clearly see the purchase was not made by me or anyone I am associated with
Company Response:
State: CA
Zip: 91325
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-01
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I make an installment payment every month to XXXX monthly via bank online bill pay. They insisted they did not receive my XX/XX/XXXX payment. I faxed them proof of payment, but they have added late fees, have not yet rectified the situation and have reported me to the credit agencies as delinquent.
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2019-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-31
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: My name is XXXX XXXX and I originally financed my vehicle with TD auto finance with an account number of XXXX. I refinanced my loan with XXXX and they paid my loan in full to TD auto finance XXXX XX/XX/2019. However, Every time I check my account it still doesnt reflect that it was paid and they even charged me monthly payment automatically for XXXX XXXX. I called multiple times to resolve the issue and they always reassure me that it is already being taken care. It is now XXXX and I am still getting a bill from TD auto finance and they even have the nerve to say that I am two months overdue and now being charged late fees. This is getting ridiculous! This bank brought me nothing but pain and inconvenience. They are the once who owe me late fees for poor service. Please assist.
Company Response:
State: ND
Zip: 58201
Submitted Via: Web
Date Sent: 2019-11-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2019 met with a representative from TD Bank by the name of XXXX XXXX XXXX. The purpose of my visit with her was to officially close out my account since it was not closed out during my initial request in XX/XX/2019. Ms. XXXX XXXX informed me that the account had been officially closed including my XXXX preferences. Today, XX/XX/2019, I had some money transferred to me through XXXX and the funds were sent to my TD account that should have been officially closed back in XX/XX/XXXX. I spoke with a representative today and they informed me that I was never unsubscribed from XXXX through their bank. And that I would have to wait 7-10 business days for the money to return back to the sender. I do no have the luxury of waiting 7-10 business days for money that should have never been accepted through TD bank since my account was closed. This is not the first time that I am having this exact same situation with TD bank.
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2019-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hi, I have a TD Bank visa and three months ago someone is bought online from the store XXXX XXXX for a amount of {$510.00} and they ordered three times food at the XXXX dishes. And now the TD Bank visa service disputes department they refuses to do a real investigation about this purchase. I call my self the store XXXX XXXX and I spoke to the fraud department and they have all the information about the person who is ordered women clothing and shoes and the delivery address. Im dont know what Im suppose to do, to fix this problem, I call many times TD visa and with no results, it the worst service I had ever. As soon I fixe this problem I will transfer all my funds from this XXXX TD Bank. Thanks
Company Response:
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2019-10-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to zero or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displaying on my account. My demand to present these records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2019-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received a fraudulent check from a client, it was discovered before all the funds were cleared into my account, TD Bank proceeded to put a hold on all my funds in both my business and personal accounts with no warning or notice. It took the week to correct the problem.
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2019-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I accidentally paid my bill twice. When I saw the automatic payment had taken my funds ( {$2800.00} ) a second time at midnight on XX/XX/19, I called TD Bank Visa at XXXX XXXX on XX/XX/19. They said the money would have to be sent back by check and it would take 7-10 business days. I called back on XX/XX/19 and found out that only {$1500.00} had been refunded and that the check was just printed that day. I was told that the original person set it up as a credit and not a refund. They told me that corporate would have to review it and refund the remainder. I called on XX/XX/19 to find out that no one has reviewed it yet. My money has been fraudulently kept for almost a month now.
Company Response:
State: VA
Zip: 22485
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-25
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Paid the car off @ XX/XX/XXXX at a TD Bank location in XXXX Ma. I was told it would take 30 days for the title to be returned to me. I still do not have the title and when I called today they said the lien had not been released but the car is paid off. I have no confidence in them at this point and can not sell the car without title and this is causing me financial harm as buyer is going to walk away from the transaction.
Company Response:
State: MA
Zip: 01803
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A