Date Received: 2021-01-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have contacted TD Bank on 6 different occasions to close my checking account. Each time they fail to do so. I dont have any money with TD Bank but they keep my account open to charge me fees. I have asked 6 times on 6 different occasions online and over the phone to close my account. CLOSE MY ACCOUNT TD BANK!!!!!!!!!!!!!!
Company Response:
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have been dealing with TD bank issues ever since I opened my first account with them in XXXX there was something that happened that my account was breached and ever since then I have been dealing with fraudulent activity on my social. now there has been an account that has been hurting my credit for the last 7 years and they will not take it off my credit and keep selling to different collection agencies. the account does not belong to me and every time I ask them to provide documentation they don't send anything and ignore my request. it has hurt my credit so much and now I am at the point I have been trying to resolve this for years and have not gotten anywhere. I have tried multiple credit repair services and nothing has worked and no answer from TD Bank. someone just told me recently that you might be able to help me as I have given up hope on TD bank and the way they operate delivering a bunch of empty promises of getting it resolved and getting back to me when they never contact me again.
Company Response:
State: MA
Zip: 01832
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I currently have no traditional first mortgage on my home. I just have a {$500000.00} HELOC from TD. In XX/XX/XXXX I approached TD about getting a traditional fixed rate mortgage from them and having them subordinate my HELOC. On XX/XX/XXXX provided me with a Loan Estimate for the mortgage with list of closing items and costs associated. On XX/XX/XXXX offers : Option 1 : Reduce loan amount to XXXX paying home equity line down and reducing the line availability to XXXX instead of XXXX. Option 2 : Reduce loan amount to XXXX ( paying XXXX toward and keeping heloc availability at XXXX. In other words, the combination of mortgage and HELOC notional is {$710000.00} or 80 % of appraised value. Eventually {$330000.00} mortgage and {$380000.00} HELOC was agreed. In anticipation of closing the new loan and subordination the HELOC with reduced notional, on XX/XX/XXXX and XX/XX/XXXX TD issues a Closing Disclosure. The CD has about {$700.00} of additional fees that were not disclosed on the original XX/XX/XXXX Loan Estimate. TD could not explain why there was suddenly new fees. The title company agrees to waive some of the additional costs but TD will not agree to waive the remainder. Due to this unprofessional, unethical and possibly illegal last minute attempt by TD to squeeze me to make me pay additional fees I do not close the mortgage with them and approach other lenders. I work with a new lender who provides me with a Loan Commitment on XX/XX/XXXX. We started the subordination request with TD at the end of XXXX/beginning of XX/XX/XXXX and it took almost six weeks for the TD Subordination department to even review the request ( XX/XX/XXXX ). I have spent many hours over the past two months trying to get general updates and responses to the request generally without success. On XX/XX/XXXX We received the following response from TD : " XX/XX/XXXX SUBORDINATION REQUEST IS CONSIDERED DENIED WITH A COUNTEROFFER FOR A LIMITED CASH OUT ONLY. BORROWER AND CO-BORROWER FICO BELOW MINIMUM GUIDELINES ; VALUE OR TYPE OF COLLATERAL NOT SUFFICIENT. PRIMARY BORROWER FICO 2 SCORE OF XXXX AND CO-BORROWER FICO 2 SCORE OF XXXX ARE BELOW MINIMUM GUIDELINE OF XXXX. CURRENT CLTV OF 87.31 % EXCEEDS MAX ALLOWED OF 80.00 %. MAILED ADVERSE ACTION LETTERS TO EACH CUSTOMER AT MAILING ADDRESS ON FILE. Counteroffer for limited cash out : Limited cash out would be after paying off first mortgage and closing costs only, customer not receiving more than {$2000.00} at closing. For this we would need updated loan documents reflecting this request as a limited cash out. Any loan amount changes would require updated XXXX, XXXX, Commitment letter, Closing Disclosure and Title. '' On XX/XX/XXXX we respond back to TD accepting the counteroffer and providing the requested documents. On XX/XX/XXXX TD responds : " After re-review, we are currently 1st & only mortgage lien. Borrowers are obtaining a new 1st mortgage and using proceeds to pay our HELOC off but NOT close it. This would require a Cash Out subordination. As both borrowers ' FICOs are below our min. requirement of XXXX, the decision to DENY stands ; there is NO Counter Offer available. '' In other words TD made a mistake and rescinded their counteroffer. I send an email explaining to TD why they should approve from a risk perspective. I also mention that TD had agreed to the subordination ( with reduced notional ) of the HELOC when TD was going to be the mortgage provider and that TD 's refusal to approve the subordination now with a new lender was a violation of anti-tying banking rules. TD responded that the subordination was still denied.
Company Response:
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Multiple transactions for {$4.00} to XXXX XXXX PAY BY PHONE which we did not make. . The dates are as follows XX/XX/2020 XX/XX/2020 XX/XX/2020 XX/XX/2020 XX/XX/2020 There were other similar fraudulent charges to the same company that were resolved in our favor and a new credit card was issued. TD Bank sent us a letter stating that 'documentation provided by the merchant supports the merchant 's position that the services were rendered associated with this transaction. Based on this documentation we are unable to credit your account '. Sure, the services were rendered but not to us and that is why the new card was issued. I called and spoke to XXXX on XX/XX/2020 about this letter. I called and spoke to XXXX on XX/XX/2020 and I was told they were still working on it I called and spoke to XXXX on XX/XX/2020 about this. On XX/XX/2020 I spoke to XXXX and when I was getting nowhere, I was transferred to a supervisor by the name of XXXX and again I was told that TD Bank can do nothing. And she mentioned letters to that effect which I never got. On XX/XX/2020, I finally spoke to XXXX in Disputes and she agreed that the charges were indeed fraudulent but she could do nothing except refer the matter to a supervisor to call me back as they had left for the day and this was just after XXXX. No supervisor called
Company Response:
State: FL
Zip: 33189
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: target is reporting a balance but target sold my debt to a 3rd party debt collection company and i paid off the account with 3rd party, im asking target to update balance to XXXX balance Account name TD BANK USA/TARGETCREDIT XXXX XXXX XXXX XXXX, MN XXXX XXXX XXXX XXXX Address identification number XXXX Account number XXXX
Company Response:
State: CA
Zip: 93637
Submitted Via: Web
Date Sent: 2021-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX XXXX Target Account # XXXX This is about my request to Target for them to remove a collection from my credit report. I wrote a dispute letter to the three credit bureaus requesting they remove the debt from my credit report since it was not mine. They responded by updating my credit report as accurate with the exception that Target put that I had made a recent payment on the account which I had not. I wrote the three bureaus again requesting proof of the recent payment and they responded with an update to my credit report by changing the recent payment and adding a date that was from 2018. I filed a complaint with the CFPB asking for this account to be removed from my credit report due to inaccurate reporting, the final response from Target was them stating the account was mine and they refused to remove it. I then wrote Target a letter requesting a settlement because I wanted to have this collection removed from my credit report as it is damaging my credit and they did not respond. I then called them and they agreed to a settlement of {$1000.00}, they then mailed me a settlement letter with the agreed upon amount and date. The representative told me I could go into a Target store to pay the agreed upon amount. When I received the letter ; I went into my local Target and the cashier at the service desk told me they could NOT accept the payment because I did not have an invoice. I called Target to tell them the store would not accept the payment without an invoice. She stated she would mail me an invoice, and I should still make the payment at the Target store when I received the invoice. I received the invoice on XX/XX/XXXX and I went into the Target store that same day with the invoice and the settlement letter and they again would not take the payment because I had money orders. I went to my car, called Target while I was still there and told them this store would not take my payment because I was paying via postal money orders and the payment was for a total of {$1000.00}. I had a {$900.00} money order and a money order for {$190.00} because the postal clerk had typed in the wrong amount on the money order for {$190.00} and they did not have the cash on hand to cash it for me and make the correction. I told the representative I just tried to make a {$1000.00} payment with the two postal money orders and the cashier would not take the payment so would it be ok if I would mail it and that representative told me it would be ok if I mailed however he assured me if I took the payment and the invoice and the settlement letter back into the store they should take it. I did not take it back into the store, I mailed the payment of {$1000.00}, wrote in the subject line paid in full as agreed on both money orders and waited for Target to remove the account from my credit report. To my horror, they updated the account to my still owing {$1600.00} which I do NOT. Target agreed to the settlement and to the terms of the money orders which they cashed immediately upon receipt. The terms of the agreement was that I pay {$1000.00} and I paid {$1000.00} plus {$1.00} and they did not honor the terms of the agreement and they did not honor the terms of endorsement of the money order which stated the account has been paid in full as agreed. I request they remove this collection from my credit report immediately. According to the FCRA they have to report accurate information, they in writing settled the account for {$1000.00} which I paid, they cashed and when they did they also agreed to the terms of endorsement which is paid in full as agreed. I am requesting this collection be deleted from my account immediately.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-25
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : 30 days late as of XX/XX/2020 I am not sure how this happened. I believe I made my payments to you when I received my statement. My only thought is that my statement did not get to me.
Company Response:
State: TX
Zip: 75087
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-25
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: We have a home equity loan that was opened for 15yrs with automatic payments withdrawn. The loan was set to end in XXXX, XXXX and I believed that the final payment would be taken from our checking as it had been for all others. I called TD to confirm that the account would be paid and closed but was unaware that the last payment needed to be in the form of a check. In the call the representative did not advise me that a physical check needed to be sent. On XX/XX/XXXX, after receiving a foreclosure statement for {$510.00}, I spoke with a TD representative and explained the situation. I received a pay off quote and made the final payment while on the phone. The representative indicated that TD would remove any delinquency involved with the last payment balance, the debt was paid in full and the loan would be closed.The call took over 2hrs to complete. In XXXX, I received another foreclosure statement with a balance of {$25.00} which consisted of {$.00} in residual interest and a {$25.00} late fee. After spending over 2 1/2 hours on hold and talking to representatives, I was told that the {$.00} was residual finance charges that should not have been assessed. They would take care of the {$25.00} balance and clear any associated delinquency. Today, XX/XX/XXXX, I received a Suspension of Statements & Notice of Charge Off, my mortgage loan has been charged off in the amount of {$25.00}. I called TD again, went through multiple agents, who indicated they could see all of the notes and calls but would need to refer this to a manager to look at and decide what is next. We have been loyal TD customers for over 20 years, have multiple accounts and have faithfully paid any debt that we have with them. I am asking for your help in resolving this matter.
Company Response:
State: DE
Zip: 19803
Submitted Via: Web
Date Sent: 2021-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-24
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: AN ACCOUNT WAS OPENED ON XXXX OF 2017 WITHOUT MY AUTHORIZATION. THE AMOUNT SHOWN IS {$1000.00} DOLLARS.
Company Response:
State: IL
Zip: 60652
Submitted Via: Web
Date Sent: 2021-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a TD checking/savings account on XX/XX/XXXX with a promotion which would give {$300.00} to the new checking and {$200.00} to the new savings when the criteria is met. I got the {$200.00} bonus for the savings a long time ago but I haven't received the checking bonus. when I contacted this bank, I was told I was ineligible because I had got a bonus in XXXX. Based on the terms when I opened the account, the bank stated that : Checking offer is available to new personal checking customers who do not have an existing or prior personal checking account at TD bank within the preceding 12 months. I did not have any TD bank checking within the preceding 12 months so I should be eligible for the bonus.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A