Date Received: 2021-03-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX I went into the TD Bank in XXXX, Fl at XXXX XXXX XXXX XXXX and spoke with XXXX XXXX to report fraud on my account since I had been XXXX for nearly 3 years. She said the the Fraud department would contact me in 2 weeks and if not to come back into the branch and she would contact them again on my behalf. They never contacted me so on XXXX I went back into the branch. When I try to call the Fraud department myself, they say they cant help me since the account was closed and that I would have to go the branch. But when you go to the branch, they tell you have to wait for a phone call. The last transaction I made on my account was for {$7.00} on XXXX and I should have had a balance of {$690.00}.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: 1st of 2 complaints ( Checking and Saving Account ) I opened both Checking and Saving accounts at the same time for the promotion of {$200.00} + {$300.00} bonus on XX/XX/XXXX. Then, I meticulously followed all the written terms and conditions. After passed 140 days I was told that I am not qualified to receive any of the bonuses. For Saving Account {$200.00} Bonus : TD disqualified me to get that bonus because I funded the account by transferring {$19000.00} from Checking account that was opened at the same time that I opened the Saving account. TD insisted that the {$19000.00} is not the new money because it came from Checking account. I insisted the {$19000.00} is the new money because both Checking and Saving were opened at the same time and the funds came from XXXX XXXX Bank. So, that is the new money for TD Bank. At that time, after I opened both accounts, I transferred large amount of money from XXXX XXXX Bank to TD Bank in order to fund both new Checking and Saving. I could only connect one TD Bank account to XXXX XXXX. So, all the funds that I transferred from XXXX XXXX to TD Bank were NEW funds. In the meantime, TD Banks written rule about the new money only stated New money is funds that are not currently held in a TD Bank retail deposit account. Broker, municipal, commercial and small business deposits are not included. So, the rule does not specifically say the new money can not come from Checking or Saving that are opened on the same day, or vice versa. Also, TD Bank retail deposit account is not personal Checking Account. TD Bank did assure me on XX/XX/XXXX message ( attached and highlighted in pink ) that I was qualified to receive the {$200.00} bonus but I have to wait because the bonus will be posted within 140 days. What triggered that assurance on XX/XX/XXXX because TD Bank made a mistake to charge {$15.00} maintenance fee that drop my balance below {$20000.00}. After I contacted them, they corrected the mistake by reversing the charge. Yesterday, I was able to chase the Vice President regarding this issue. He insisted that {$19000.00} was not new money. Again, I copied and pasted the term and condition that stated New money is funds that are not currently held in a TD Bank retail deposit account. Broker, municipal, commercial and small business deposits are not included. So, the rule does not specifically say the new money can not come from Checking or Saving that are opened on the same day, or vice versa. Also, TD Bank retail deposit account is not personal Checking Account. Below is his information : XXXX XXXX XXXX Vice President Retail Market Manager | XXXX XXXX TD Bank, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MD XXXX M : XXXX For Checking Account {$300.00} Bonus : 2nd of 2 complaints ( same information but different Complaint Number for both Checking and Saving Account ) No detail explanation why I was disqualified. It took them 13 days to respond to my several inquiries, just for them to say I was disqualified. In the meantime, I have made my employer Direct Deposit my paycheck of more than {$2500.00} within 60 days of the account opening. Then, monthly Direct Deposit over the required amounts. Also, my daily balance never drops below the required amounts. On XX/XX/XXXX message through portal ; I was told that TD Bank needs another 3-4 weeks to review my accounts. So far, I feel there is lack of good faith from TD Bank to honor pay their debt. Their reason that my {$19000.00} fund is not new money seems to be just a copout. Please make them pay all the sign-up bonus that I am entitled to for the total of {$500.00}. Thank you.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I lost my smartphone. In it I had apps from my bank, my password, users, and the cellphone had no block code. Somebody found my smartphone and made a transfer from " My XXXX XXXX account '' to " XXXX XXXX '' for {$1000.00}. On XX/XX/XXXX I saw this fraudulent transaction and called the bank to stop it, because the transaction still had the pending status. For 3 times, the representative 's bank told me that I need to wait for this to be confirmed to start a claim. On XX/XX/XXXX I started my claim, after 5 days I received a letter where TD Bank request 45 days to investigation and my case may be resolved. The bank sent me a provisional credit until the investigations finished. Until XX/XX/XXXX I did not receive any notification from Td Bank, so I assumed that the case was resolved. On XX/XX/XXXX I received a letter stating that the case was declined, and the bank was going to reverse my temporal credit by {$1000.00}. The debit happened on XX/XX/XXXX and from here my account was overdrawn, causing me to pay a total of {$280.00} for returns. Since XX/XX/XXXX that I received the letter, I have called the bank 10 times XXXX minimum ) to claim the decision because it is illegal and it is out of time : The bank requested me 45 days and it expired by XX/XX/XXXX. Now, they said that it is 90 days. They move the date at their convenience. I checked the TD Bank website, and it never says 90 days. TD Bank in the letter said that the reason for the first decline was because XXXX XXXX told them that the transaction was made from my cell phone. That's true!!. I reported it from the beginning.. I " Lost '' cell phone. They did not give me a valid reason. Despite this, on XX/XX/XXXX I sent to TD Bank a police report ( because td bank requested it XXXX to solve the case. Additionally, I sent my phone bill, where everybody can verify that on XX/XX/XXXX I had to request a new cell phone due to the loss of the previous one. As of XX/XX/XXXX when I received the letter, a second case was opened to review the final decision with all the documents that I attached, and today morning ( XX/XX/XXXX ), they tell me that the " XXXX card '' does not authorize the refunds ... I have business with a TD bank account, not with XXXX ... That is not my problem! I don't know where the protection that TD Bank XXXX to your customers.I have given proof that I lost the cellphone.From the beginning, when the transaction was pending and the problem was little, I called the TD Bank, but the bank let this grow. Not only do I claim my {$1000.00}, but also the reimbursement of the fees caused by the debit of the {$1000.00} made on XX/XX/XXXX ( until today, {$280.00} XXXX. I have tried 3 weeks to solve with TD Bank, I sent ev
Company Response:
State: FL
Zip: 33433
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My wife and I have had a high-balance savings account with TD Bank for several years. Because of the higher deposit amounts, we qualify for a higher yield than a standard savings account. In XXXX of XXXX, while I was inquiring about another banking matter, a customer service representative with TD Bank pointed out that our savings account product, " The High-Yield Savings, '' had been discontinued and replaced by the " Preferred Savings Account, '' and as a result, we were not getting the best rate considering our balance. I inquired as to why the product had been discontinued and what the difference was between the two. He replied that didn't know why it was discontinued, and that there was essentially no difference between the two savings accounts, as they had materially the same criteria and benefits. The representative went on to suggest that this type of thing happened fairly often, and that I should keep an eye on my account, or stop in to a branch regularly for an account review. I don't know when the High-Yield Savings account was discontinued, or how much money we forfeited because we believed we already had the best account and had no reason to believe it would change. Since that time, I have periodically monitored my rates and, if I was in a branch for other reasons, I would request an account review, as was suggested. A couple of days ago, XX/XX/XXXX, I checked the interest rate on my current savings account and found that it was about XXXX of the rate that it should have been -- 0.01 % versus 0.10 %. Again, it turns out that the reason behind the sudden drop in my savings rate was that my existing product, The Preferred Savings, had been discontinued and replaced by the " Beyond Savings '' account. And again, the only difference between the two is the name. At any balance for an individual depositor, the amount earned is going to be relatively small on a monthly basis and can easily be overlooked or even disregarded by most depositors who are not familiar with the bank 's practices. They my go years believing their money is earning the best possible rate as promised when they opened the account. I'm also sure that this arrangement is in the disclosure forms that most depositors sign without actually reading or understanding. However, on a cumulative basis for the bank, the amount that is forfeited by it's depositors is likely to be astronomical. I consider this practice to be a transparent form of fraud, regardless of whether it is technically legal. The bank uses this practice with the full knowledge that even its most reasonable depositors will not be able to monitor their accounts closely enough or often enough to catch each occurrence of a product change that results in a reduction in their expected earnings. Moreover, because of this foreknowledge, this practice is ultimately a premeditated method of defrauding depositors of tens of millions of dollars in interest that they should rightly expect to earn. My question is then, whether this practice is technically legal, and if it is, whether it should be. I have let TD Bank know my feelings about this practice and I will be searching for another more trustworthy institution.
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: To Whom It May Concern : On XX/XX/2020, I opened a checking account with a promotion bonus of {$300.00} advertised online. The promotion was available only online for opening a new beyond checking account. It requires {$2500.00} or more of direct deposit within 60 days. Once the offer criteria is met, the bonus will be credited into the new personal checking account no later than 140 days from account opening. Also, this special checking account requires a minimum {$2500.00} balance to avoid monthly fees. On XX/XX/2020, I went to the local branch, XXXX XXXX, CT office and confirmed with a banker that my new account with promotion was effective. The bank welcomed me and said that yes you were all set and would receive the bonus after meeting the requirements. All the requirements were met on XX/XX/2020. It has been a few weeks more than 140 days and I am still not receiving the {$300.00} bonus. I called customer service numerous times. Before 140 days were passed, the representative on the phone said that I would receive the bonus. I just need to keep the account open and wait. Then, after 140 days, they said that they were not sure why I was not receiving the bonus and they needed to email the promotion department. I went to the local branch, XXXX XXXX, CT, and spoke with the banker, Ms. XXXX XXXX. She told me that she would contact the promotion department for the status. No one was able to provide a reason why I was not receiving the bonus, but they wanted me to wait for longer keeping the bank account open with more than {$2500.00} minimum required balance. And no one at TD bank knows how long I have to wait to receive the bonus or to receive a response from The Promotion Department. Below is the details of the promotion offer : Offer is available to new personal checking Customers who do not have an existing or prior personal checking account at TD Bank within the preceding 12 months, open their account online via this web page and complete the required qualifying criteria. {$300.00} bonus offer available to eligible new personal checking Customers when opening a XXXX XXXX XXXX account with cumulative direct deposit funds of {$2500.00} or more into the new account within 60 days of account opening. {$150.00} bonus available to eligible new personal checking Customers when opening a XXXX XXXX XXXX account with cumulative direct deposit funds of {$500.00} or more into the new account within 60 days of account opening. Qualifying direct deposits are recurring electronic deposits of your paycheck, pension or government benefits ( such as Social Security ) from your Employer or the Government. Person-to-Person and bank transfers between your TD Bank accounts or accounts you have at other financial institutions or brokerages do not qualify. Once the offer criteria is met, the bonus will be credited into the new personal checking account no later than 140 days from account opening. Account must remain open, active, in good standing and in the same product type through the qualifying period to receive the bonus. If the checking account is closed by the Customer or TD Bank within 6 months after account opening, TD Bank does reserve the right to deduct the bonus amount from that account at closing. TD Bank may issue you an IRS Form XXXX, or other appropriate forms, reporting the value of the bonus. Offer may be withdrawn at any time and is subject to change. One bonus per account per Customer and can not be combined with any other offer. TD Bank employees and XXXX cross-border banking Customers are not eligible. Monthly maintenance fee can be waived with one of the following : {$5000.00} or more in direct deposits within a statement cycle or {$2500.00} minimum daily balance is maintained or {$25000.00} minimum daily combined balance of all deposit accounts, all outstanding home equity loan and home equity line of credit accounts, and/or mortgages in good standing ( excludes credit cards and personal loans ) t
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have fallen victim to identity theft due to the XX/XX/2017 XX/XX/XXXX breach. This has taken a toll on my XXXX heath and it has caused me a great deal of frustration and anxiety.
Company Response:
State: CA
Zip: 91761
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Hello, I currently have a credit card with TD Bank, for XXXX. I normally buy a phone every 2 years and use this credit card. Well the last time I purchased a phone, when I went to put in my information it asked for all my personal information. So I called XXXX and they told XXXX was fine and my account information would be " linked '' to my current account. So this time when I tried to purchase my new phone, I filled out the information and then was alerted that my credit was run. This is now a hard inquiry on my credit report and now have 2 accounts with the company. I called the company, and was told I applied for credit. I explained the previous experience and how I didn't understand how I would have two accounts from same company. The representative couldn't explain and said they can close the new account and see if I'm eligible to raise the existing accounts credit limit. I was given no other option, I'm at a lost for words how this can happen. I was upset and asked how does this happen and the representative basically didn't want to get into the conversation.
Company Response:
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: The company is reporting inaccurate and damaging information on my credit report. The company failed to give notice prior to reporting this item on my credit report. They also failed to validate the debt. They are reporting 23 times a charge off on one account. How can any single account be charged off 23 times? Then a negative mark reported after all 23 charge off remarks. This is erroneous reporting of information. A negative of ( 2 ) 120 days late back to back. There are only 30 days approx in a month. How can I be 120 days late each month for 2 months? The date opened, credit limit, responsibility, and payment status is reporting inaccurately. There is also missing information not being reported. This inaccurate data is damaging my credit score. This account needs to be deleted from my credit report immediately.
Company Response:
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Please help! After being a loyal customer for over ten years, TD Bank suddenly decided to " demarket '' my account. They blocked my online banking so I can not transfer my funds. I need your help. They are railroading me. On XX/XX/21 XXXX XXXX, the store manager, told the Customer Service Representative, XXXX, that all I needed to do was come to the branch and my funds would be released in-person. XXXX even said I could go through the drive-through to pick up the funds. So, I did what I was told. I arrived at the bank at approximately XXXX and XXXX XXXX and her banking associate, made me wait for almost two hours. They did not see me until XXXX. They knew who I was. They treated me with disrespect and discrimination. I would not recommend this bank to anyone. XXXX XXXX should not be a manager. She treated me like a common thug. Finally, two hours later, XXXX XXXX says she does not know what I am talking about. She tells her partner to call the mysterious " Marketing Department ''. The associate calls and leaves a voicemail. A voicemail? Really. XXXX XXXX said the department must be closed. She is a liar. I read that they department does not answer phone calls. She says they will get back to them in 24-48 hours. But, they never indicated when they will get back to me? Nor did they answer any of my questions. They did not explain why my account was de-marketed. They did not even want to help me. I asked why XXXX told me that the money would available when I got to the bank? They had no response for me. They were rude, cold, and they did not help me. They did not care about my situation. XXXX XXXX needs to be replaced with a manager who actually cares about human beings. I have over 2500 $ -3000 $ in the account. They blocked my online banking so I can not see what the exact total is. Please help. TD Bank is horrible. After being with the bank for XXXX years, you think they would have the common courtesy to treat you with an iota of respect. They are thieves. I trust you will help me get my funds back.
Company Response:
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I suffered a total loss on a vehicle. TD Auto told me my balance once my primary insurance paid them would be covered by GAP. I asked if I needed to do anything else and was told no. Only to find out somehow the GAP was denied and now my credit report is showing Im delinquent for a year on a car that at the start of that year was not a factor because it had been totaled out and paid by insurance.
Company Response:
State: OH
Zip: 44125
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A