Date Received: 2021-06-15
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I want my statements and documents in XXXX. TD Bank and Target store have indicated they can not. This is against ADA Compliance requirements and even if it is not specifically, I ask these 2 companies, should they? The specialist who tried to assist was actually very nice and in her way tried to assist by informing me I could use my XXXX or XXXX to listen to my statement like her ex boyfriend who went XXXX 3 years ago. She tried her best to assist, and not her fault. There is NO ADA Compliance controls at these 2 Firms and it seems XXXX or people who lack certain abilities, are in a tough spot. I have always admired Target and TD Bank, and it is unfortunate we are dealing with this situation this way.
Company Response:
State: DE
Zip: 197XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am not able to get a copy of the Target RedCard credit agreement or terms & conditions. I have attempted to use the website request and also called the customer service number on the back of the card. The representative put me on hold and then ended the call after 7m 24s. The website gives an error message requesting a valid zip code. I have attempted my 5-digit and 9-digit zip code, neither works.
Company Response:
State: AL
Zip: 35801
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when reviewing my credit report and found late payments on the dates below : 60 days late as of XX/XX/202030 days late as of XX/XX/2020 I am not sure how this happened. I believe I made my payments to you when I received my statements. My only thought is that my statement did not get to me.
Company Response:
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I HAVE NO CONTRACT WITH ANY OF THE CREDITORS I AM DISPUTING, NOR HAVE I EVER HAD A CONTRACT WITH ANY OF THE CREDITORS OR THIRD PARTY CREDITORS IN WHICH I AM DISPUTING ON MY CREDIT REPORT ; AND AM REQUESTING THAT EACH REPORTED ACCOUNT BE REMOVED FROM MY CREDIT REPORT IMMEDIATELY FROM ALL THREE CREDIT BUREAUS INCLUDING : XXXX, XXXX AND XXXX.
Company Response:
State: FL
Zip: 33168
Submitted Via: Web
Date Sent: 2021-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: CC TD BANK USA/TARGETCRED XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2021-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit score, previously high 700s to to 800s took a large dip and my free credit monitoring service, XXXX, that my credit score went to the mid and low 600s. I received an alert that my email was 'found on the dark web '. Two fraudulent charge accounts were noted as past due, one was TD Bank/Target. I do not have/use a Target credit card. ( the other was a XXXX/XXXX account ). XXXX was very good in responding but Target continues to show as delinquent on XXXX, XXXX and XXXX. I would like the Target charge removed. They are aware it was fraudulent. I've contacted them by phone, initiated the Federal Identity Fraud report, and have sent the IdentityTheft letter disputing to TD Bank but they have still not taken it off my credit report asking them to close the unauthorized account and remove charges. TD Bank XXXX XXXX XXXX XXXX XXXX XXXX, SD Account numbers XXXX and XXXX are all I have on their report ( I don't have the cards ) Phone call to them in XXXX they told me they had no account information using my social security number etc. and that this means it was fraudulent but still have not taken action to rectify. XXXX XXXX
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2021-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have dispute this account XXXX/XXXX and the student loans on my credit file and it was deleted then it came back on I didn't received to verification for this account in the mail at all from the creditor or the credit bureau at all I never do and when I dispute something as fraud and I report it to the FTC all they say is account verify as accurate because they verify my name address what verification is that and I never received anything in the mail at all I submit my letter my FTC report my ID I do my part but the credit report is not
Company Response:
State: FL
Zip: 34758
Submitted Via: Web
Date Sent: 2021-06-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-13
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I XXXX XXXX had my TD savings account, password, and phone changed accessed and funds transferred to two additional accounts, one savings and one checking opened, the suspects, transferred {$500.00} from my savings into the new savings on XX/XX/21, and then proceeded to move approximately {$11000.00} into the new fraudulent checking account, I was notified of the incident at work by Fraud Resolution on XX/XX/21 via telephone, and proceeded to the XXXX XXXX, NJ branch, to close the fraudulent, and existing accounts to open a new one, the money thankfully was not removed from the bank, and the incident was turned over to XXXX XXXX according to bank employees, pending investigation. I have also been compromised with my XXXX XXXX savings account, a additional checking account, as well as, phone number, address, and password changed, the suspect was able to transfer funds {$2000.00} from my savings into the fraudulent account created, these funds too were detected before being removed from the banking institution, it should be noted that while on the phone with a rep from XXXX XXXX named XXXX, she informed me that the suspect was making a attempt to transfer {$100.00} from my XXXX XXXX account that he fraudulently opened, to my now closed TD savings account. I have contacted the three credit bureaus, social security administration, as well as my other banking institutions, in addition to filing this report with FTC
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A