Date Received: 2021-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: This account is being reported as Collection/Charge-Off.
Company Response:
State: MA
Zip: 02169
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: CA
Zip: 92544
Submitted Via: Web
Date Sent: 2021-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. The following accounts were opened without my knowledge, consent or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects. I did not receive any money, goods, or services as a result of the identity theft.
Company Response:
State: CA
Zip: 91762
Submitted Via: Web
Date Sent: 2021-06-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-16
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Hello, TD bank services the XXXX & XXXX store card. They sent a statement to the wrong billing address after it was supposed to be updated at the store to my new address XXXX XXXX XXXX in XXXX they called to collect, I paid more than the minimum as I was unaware payment was due because they sent the statement to the wrong address. In XXXX they failed to change the address saying there was no change request even though it was on a recorded line that my address needed to be changed. They are charging an additional {$29.00} after sending another statement to the wrong address. It is not my fault that TD failed to send me a statement when I told them they needed to change this in XXXX of 2021
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I am trying to have my CD released from TD and they have been telling been telling me for months that my tu is will be released to me within a few days. And this is everytime I speak to them. I have multiple emails showing this. I just want my money that I put into my CD released to me.
Company Response:
State: FL
Zip: 32926
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX as I was depositing money into my checking account I noticed that my account funds were far lower than I expected. I immediately reported to the bank that there were funds missing from my account. A bank representative reviewed my account with me and we identified charges which I did not make on my debit card. The bank said they were cancelling the card, effective immediately, and issued me a new card. ( More fraudulent charges appeared on the account between XX/XX/XXXX and XXXX which amounted to {$960.00} ) I sat down with XXXX Bank assistant Manager on XX/XX/XXXX and together we filed an online fraud report with the home office which included the fraudulent charges dating back to XX/XX/XXXX. On XX/XX/XXXX I received three letters from the bank office denying fraudulent activity on the card. I filed a police report with the XXXX County Police Fraud Department with Officer XXXX, ID # XXXX, Case # XXXX on XXXX. I notified the FTC and filed an Identity Theft Report. I mailed a third request to the bank with copies of my statements and was again denied. I understand that the bank is responsible for all charges dating back 60 days from the date they were notified of the fraud minus XXXX. The Bank has denied any responsibility at all. If this information is correct, I should be reimbursed at least {$9900.00} minus the XXXX. This amount represents the total fraudulent charges made to my account during those 60 days. In addition, I should be reimbursed for the additional {$960.00} of charges made after the debit number was cancelled at the branch. Your attention to this is greatly appreciated. Thank you. XXXX XXXX
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I bought furniture from Mor furniture in XXXX, WA in XX/XX/2019. I was led to believe that the payment structure was set up so that payment would be complete before interest began to accrue. I was on a 0 % interest program. I made every payment on time, never missing one, but the 0 % interest ran out in XXXX or XXXX without me knowing, and I have since been charged {$780.00} in interest and fees on a loan of {$1400.00}. I've been charged 29.99 % XXXX on top of about a dollar per day in other charges that I don't understand. I realized what was happening yesterday and called the company to rectify. They're refusing to return any of my fees. I immediately paid off the entire loan today. I feel these practices are predatory and I want my money back. As an XXXX XXXX, I want to speak up for I people who don't have the means to communicate this kind of abuse, or afford to pay it off in order to stop the predatory, excessive fees and " interest. ''
Company Response:
State: WA
Zip: 98258
Submitted Via: Web
Date Sent: 2021-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I purchased tickets through XXXX XXXX XXXX for XXXX XXXX and XXXX XXXX XXXX XXXX. Unfortunately, due to COVID-19 the events were later cancelled. XXXX XXXX XXXX refunded my account with TD that I used to purchase tickets but, that account had been previously closed. XXXX XXXX has sent multiple emails showing that the money was refunded to TD Bank. I've reached out to TD and they have stated that they do not have the money. At this point I have become very frustrated because TD has not been helpful and I would like clarity on the situation.
Company Response:
State: NJ
Zip: 07017
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I opened my TD bank checking account on XX/XX/2021 with a promotion for {$300.00}, i satisfied all requirements for the promotion in XXXX XXXX i have reached out to td bank and i was told i do not qualify for the promotion. which seems inaccurate i have included a copy of the terms and the promotion i have applied for in XX/XX/2021 2021
Company Response:
State: FL
Zip: 33183
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a text alert from my credit monitoring service, XXXX. On XX/XX/2021 they notified me that an account was opened at TD Bank without my authorization or knowledge using my personal information. I subsequently contacted TD Bank and they confirmed that an account had been opened, and that in order to open this account with them my Social Security number and drivers license information wouldve had to have been provided. Of particular concern and interest to me is the fact that one week prior I had purchased a new vehicle for myself and also a vehicle for my wife from XXXX XXXX XXXX XXXX Pennsylvania at which time my drivers license and Social Security number was provided to the dealerships for the financing.
Company Response:
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2021-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A