Date Received: 2021-08-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am not a regular customer of Nordstorm but I do go and shop when I am in a city that has one. First week of XXXX I went to Nordstrom 's XXXX in XXXX. Decided to use the card to start getting notices again. I never got a bill so I CALLED THEM - XXXX XXXX XX/XX/XXXX and reported such. I was told I would get a bill with the next statement mailing. I asked should I pay - no, all was ok. Three minute call as verified on XXXX XXXX statement. I finally got the bill on XX/XX/XXXX along with a letter dated XX/XX/XXXX that they " hadn't received my payment. '' I CALLED THEM ON XX/XX/XXXX and spoke to XXXX in CO. I told her that I had called in XXXX and didn't get a XXXX / XXXX statement and that I finally got it yesterday, XX/XX/XXXX. I explained that I moved to XXXX XX/XX/XXXX as I have been doing since XXXX. All my mail is forwarded and arrives within 7-10 days. I paid the bill immediately and asked her to note in my account the problem - I said " I do not want trouble or a black mark with you or on my credit. '' XXXX responded " XXXX, you know how the mail is since COVID. I noted this - all is ok, no problems. '' I trusted her. I got an email from XXXX today that said yesterday, XX/XX/XXXX, Nordstrom turned in a 30-day past payment on my account. I called today XXXX and spoke to XXXX - she couldn't help and transferred me to XXXX in CA. I explained everything as above and he put me on hold ; he came back and said his supervisor said " tough '' ( paraphrased ). I presented my case again and XXXX went back to his supervisor again ; XXXX came back and said the supervisor said " they were not allowed to falsify the truth. '' I was shocked and furious that this supervisor implied I wanted him to lie!!!!! XXXX was nice and said he understood my case and what happened. He was going to turn it over to Credit Services and that he had notated on his end to watch for an email from that Dept. He would follow-up on Sunday, XX/XX/XXXX, with me and I should hear in 7-10 days. Let me explain another recent situation ; I bought a mattress from XXXX XXXX in XXXX. I called in XXXX and said we never got a statement ; I was asked if we ever got the credit cards. No. the agent notated it all and said no problem - in fact, she waived the XXXX payment, sent me a replacement statement for XXXX, two-day XXXX XXXX the cards, and went out of the way to help me. That was XXXX XXXX. All this effort and no lies. Nordstrom is not that honest nor has any sense of listening or helping the customer - XXXX On XX/XX/XXXX said she could not find any notation as I had told the girl on XX/XX/XXXX about no statement in my account. Why not? I trusted her that day when she said " there would be no problem ( paraphrase ). '' XXXX today read through the account and did not tell me what exactly was notated there, but he did say that the late fee and interest were credited back to my account. What??? Why????? After I requested understanding of the situation, after their rep told me no problem, she understood, someone at Nordstrom STILL filed the delinquent report anyway when the only reason the payment was late was their problem in not sending timely statements and the mail problem with weeks of time till I got the statement I CALLED THEM AND REQUESTED! Oh, but unbeknownst to me, Nordstrom went ahead and gave me credit for all their " delinquent '' charges!!!! And on top of all that, their supervisor - rep insinuated " fraud '' on my part. IXXXX don't lie nor do I ask anyone to break the law..Inexcusable!!!! XXXX call on XX/XX/XXXX XXXX 13 minutes XXXX call XX/XX/XXXX XXXX 23 minutes Beware consumer - do not trust Nordstrom or the credit card services!!!!! You will never get this dishonesty or lack of empathetic customer service at XXXX 's or XXXX XXXX, for example. I surely won't shop there again.
Company Response:
State: CO
Zip: 812XX
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: My credit card has been compromised. I cancelled the card at the advice of the issuing bank ( TD Bank ), yet the charges persist. I learned that Visa has a service called Visa Account updater that automatically provides new account details on previously cancelled cards to merchants. See XXXX XXXX XXXX The only way to avoid the continued compromise of my account is for the issuing bank TD Bank , to opt me out of the Visa Account Updater system. This opt-out feature is a feature offered by hundreds of banks in America as a simple XXXX search shows. And it is to my understanding my legal right. for example, see XXXX XXXX XXXX XXXX XXXX XXXX XXXX I spent two hours, including hold time, speaking to TD Bank agents. They were unanimously rude or incompetent or both. Without exception they were unfamiliar with the Visa Auto Updater service ( XXXX XXXX XXXX ). Yet despite, their admitted ignorance of the feature, they insisted with finality that I could not be opted out of the service, despite my legal right to be opted out. As an aside, this incompetent customer service and long hold times are habitual with TD Bank. Please have TD Bank immediately opt my accounts out of the Visa Account Updater system,
Company Response:
State: NJ
Zip: 07093
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I HAVE COMPLAINED TO NORDSTROM ABOUT AN INQUIRY THAT I DID NOT MAKE ON XX/XX/XXXX. THEY ARE CLAIMING THAT THAT INQUIRY WAS WHEN I OPENED THAT ACCOUNT, WHICH IT WASNT, IT WAS THE INQUIRY ON XX/XX/XXXX WHEN THE ACCOUNT WAS OPENED. THAT SECOND INQUIRY ON XX/XX/XXXX WAS NOT AUTHORIZED BY ME AT ALL. EITHER THEY PULLED MY CREDIT WITHOUT MY PERMISSION OR IT WAS FRAUD, BUT IT WASNT ME BECAUSE THE ACCOUNT WAS IN BAD STANDINGS. I AM SENDING A COPY OF THE LETTER YOUR COMPANY SENT ME AS PROOF. BOTH INQUIRIES SHOW ON MY EXPERIAN FILE BUT ONLY THE ONE ON XX/XX/XXXX IS MINE. FROM CMPLAINT # XXXX-XXXX. NORD ACCOUNT ENDING IN XXXX.
Company Response:
State: NV
Zip: 89102
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The account in question was paid in full on XX/XX/2020. My credit report is showing the account as a charge off with an open balance. The company no longer has my account information on hand and the merchant has stated that they can not help. Please remove this account as it was paid in full and not a charge off. Proof of payment is being submitted.
Company Response:
State: CA
Zip: 92584
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Hello, Thank you for taking the time to read my complaint. I am requesting my credit score along with co-signer, XXXX XXXX, to go back to normal as there was an oversight with my auto loan. I took out a 6-year auto loan with TD Auto in XX/XX/XXXX. I registered for automatic payments however, the last payment was not withdrawn because it was a different amount then I had been paying each month ( XX/XX/XXXX payment ). TD Auto tried to contact me but were sending letters to my previous address ( we moved in XX/XX/XXXX ). These were not forwarded to my new address and I did not receive phone calls regarding the matter. Over time, my loan was sold to a debt collector, XXXX whom Ive been in contact with to resolve the issue. I paid the overdue amount in full ( {$390.00} ) the day I found out about the oversight ( XX/XX/XXXX ). Please see this as a miscommunication and consider fixing our credit scores. Thank you for your time. Sincerely, XXXX and XXXX XXXX
Company Response:
State: MN
Zip: 55044
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Account Name : TD BANK USA/TARGETCRED Account Number : XXXX Date Opened : XX/XX/2016 Balance : XXXX Reason : Identity theft Please remove it from my credit report.
Company Response:
State: CA
Zip: 95973
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Target called me 3 days in a row saying i was approved for a card that i have never applied for i let them know it was not me. On the XXXX day they said they processed it and it was approved i told them the 3rd time while i was at work i never applied for that card. The user had my social and old address from another island. This is still reported on my credit report as a declined card offer 4 months after my complaint with the wrong address on XXXX, and XXXX. Application was on XX/XX/XXXX and XXXX XXXX Second Company XXXX XXXX refuses to take my declined credit information off my report saying they did their investigation and the report is correct. They have my SS and they used a incorrect address that i was never at, used my family business number and ran a report when i had already frozen my accounts date XX/XX/XXXX @ XXXX XXXX PST on line from XXXX to a bank in Missouri. I live on XXXX dealing with id theft. Police report number XXXX XXXX XXXX
Company Response:
State: HI
Zip: 967XX
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/21, I received checks from TD bank welcoming to their bank. I never set up an account with TD Bank. I called TD Bank and spoke to XXXX in the Fraud Department who advised that I call the 3 main credit reporting agencies and freeze my social security number.
Company Response:
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am writing to report an illegal, abusive and discriminatory action by the entity TD BANK, of whom I was past client and owner of financial products. This entity has taken advantage of its dominant position to arbitrarily close my financial products alleging an alleged fraud that did not exist. This fraud is based on a transaction made by myself from my XXXX account to my savings account at TD BANK. The bank claims that my last name in the transaction matched my last name on the account. The bank not only froze the account, but also closed it in an abusive way, leaving me without access to my money deposited there in the amount of {$400.00}. Money which has not yet been returned to me. The bank is asking me to request to XXXX to start a reverse request, however XXXX has declined such request because there is no transaction b for that value that can be reversed. The {$400.00} that belongs to me and is held by the TD bank, is the result of different deposits and withdrawals of money, and not of a specific XXXX transaction that may be reverted. I have asked TD Bank to return my money either by : XXXX. Sending me a check to the registered account address : XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX. 2. Send a payment to that same XXXX account they have reverted payments to in the past - XXXX 3. Make a payment to the current account of XXXX XXXX, the company that owns the XXXX account - XXXX XXXX XXXX Account name : XXXX XXXX Account XXXX XXXX XXXX Aba Routing XXXX
Company Response:
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: FL
Zip: 34982
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A