Date Received: 2022-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: TD Bank seems to have a problem applying my mortgage payment. I have had this mortgage since XX/XX/2019, I live in XXXX XXXX XXXX, and in that time frame TD has failed to post my payment properly, they often interpret it as a double payment even though I stress to the teller my intentions of paying down my principal with the excess money. I go so far as to write in the additional escrow box NONE. I have talked to several customer service " specialists '' and often times they too get it wrong, and I have to take a 3rd step and involve a supervisor, that usually solves the problem, but it is a waste of my time and effort I simply can not afford ; I am a care giver for my elderly and infirm mother, and that if you didn't know is a fulltime job. My last involvement was with a loan specialist named XXXX, she helped me the last time they posted my payment wrong, but I have called her a couple of times and I have gotten no response. It is to the point where it seems like TD is doing this on purpose to deter customers from paying the mortgage early. The percentage of times they mess it up is astounding. Please HELP!!
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Shows late payments on my credit report from XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX, XX/XX/XXXX and XXXX XXXX these are incorrect and i have disputed these several times with the company and credit reported agencies.
Company Response:
State: OH
Zip: 43082
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Loan payment wasn't credited to your account
Subissue:
Consumer Complaint: This case is about a payment made that resulted in the vehicle being paid in full. The Bank refuses to give me the documentation to release the loan on the vehicle. The car was paid in full on XX/XX/XXXX, Money deducted from bank on XX/XX/XXXX, the bank stated that they received the payment in full payment on XX/XX/XXXX, XXXX mailed out on XX/XX/XXXX. I called on the 4 of XX/XX/XXXX and all of this information was confirmed, but I never got the title which they stated I will received in 7 to 10 business days there words not mines. They wrote it in my account also. I called and ask where is the title release document, TD bank stated that why I want the title? ... I stated i plan on selling the car and want to hand the new buyer a clear title. TD bank stated we do not know what happen to the title just do a bill of sale. ( What? ). I said no I want a title release document from you to get a title... Why can I get a title? TD bank stated shy are you rushing us to give you a title. I read back to them, their words : " You will get your title back i 7 to 10 Business days '' on my online account. They said " Why are you looking online at your account it is close. I said I still have access to it and your lien is still on the title account. They said I can not get the title release document do a technical difficulty on our end. I just want my title release document - TD bank has been given me wrong information and flat out lying to me. I still have not got a date or an acceptable status of the title release documents being sent. They done nothing but give false and misleading information but no title release has not been mailed out.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: There was no box for exactly what TD Auto Finance is doing. This is for Vehicle : 2021 XXXX XXXX XXXX, Account # : XXXX. I signed up to use AutoPay for my new car loan and then wanted to verify that the the initial loan amount was what was on my contract and could not see that information in their online system, nor could I view statements. I messaged them online and they kept saying they were attaching documents but they did not, so I would message and request again and finally 2 calls back but the rep did not identify who she worked for ( XXXX XXXX ( SP? ) XXXX or what options to push when I called back - there was no option to connect to her extension on the number she gave me to call back to. Finally when I messaged back and said I was filing a complaint a supervisor called and said in order to be able to view/see my account detail online I could not be enrolled in Autopay, so she removed me and then informed me that I would have to manually make payments if I want to see my account detail online at any given time. Trying to view statements after the supervisor removed me from ebilling I am greeted with this message - so I still can not see my statements : eBILL STATEMENTS SUMMARY ACCOUNT : XXXX Congratulations! You are eligible to enroll in TDAF 's eBill program. Please click " Sign up for eBill '' below to continue. Feel free to contact us if you have any questions about the status of your account. I should not have to go back to having to send payments in via the troubled USPS just because their system is not set up to allow a customer at any given time to see their loan information. This HAS to be in violation of some consumer finance policy!
Company Response:
State: MD
Zip: 21701
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Previously there were XXXX complaints regarding TD Bank from myself. Currently there is legal actions in place by both TD against myself and Myself against TD. I will ask that the CFPB review the past complaints which to date are closed but not resolved. During this process I have had concerns of TD Banks practices and their attempts to cause failure on my behalf. Also during this process I have continually been researching and had discussions with others in similar but not same issues as myself. I have found that TD Bank has been actively working in a deceitful manner and is in violation of XXXX XXXX Practices. Predatory lending refers to unethical practices conducted by lending organizations during a loan process that are unfair, deceptive, or fraudulent. The Inspector general of the XXXX XXXX XXXX XXXX XXXX ( FDIC ) broadly defines predatory lending as " imposing unfair and abusive loan terms on borrowers '', though " unfair '' and " abusive '' practices. Though there are laws against some of the specific practices commonly identified as predatory, various federal agencies use the phrase as a catch-all term for many specific illegal activities in the loan industry which are defined case by case. One less contentious definition of the term is proposed by the practice of a lender deceptively convincing borrowers to agree to unfair and abusive loan terms, or systematically violating those terms in ways that make it difficult for the borrower to defend against. Predatory lending typically occurs on loans backed by some kind of collateral, such as a car or real property, so that if the borrower defaults on the loan, the lender can repossess or foreclose and profit by selling the repossessed or foreclosed property. The lender, or others as agents of the lender, may well profit from repossession or foreclosure upon the collateral. Typically the law may consider a loan to be predatory if the lender used pushy and deceptive tactics to get a vulnerable or unsophisticated borrower to agree to unfavorable terms. In my case TD used these Predatorial practices by 1. Trying to get me to add additional collateral reducing their risk prior to offering terms. 2. Requesting an over standard 6 month up front reserve on a tax escrow. 3. Collect additional upfront escrows only to find out they never paid the municipality. 4. After I paid TD requested monthly Escrows TD coming back with inflated terms. Specifically after the 1st complaint, TD agreed to work out the loan since they were deficient with notifications and had no knowledge the same as me that the loan matured. I was notified by XXXX XXXX from their work out department who requested that I pay off any back taxes with the municipality so she could work out terms. Later she sent me terms with inflated fees, interest and stipulated that I needed to add the other collateral in order to work out the loan. It was TD 's Intention to better their financial position prior to attempting foreclosure. Secondary, TD sent over new terms with an escrow monthly pay which was paid as per those terms only to find that TD did not pay the taxes and held the money. I discontinued the escrow payment and paid the taxes current myself. Since all this occurred, through networking I found another person ( to be named at a later time ) who just by chance is in a foreclosure with TD. He was also requested by XXXX XXXX to pay his back taxes so she could work out his loan and then came back with unfavorable terms. This practice of TD getting their distress, defaulting or other unresolved loan issues ( like mine ) with equity positions to pay fees to better TD 's financial position while the intention of trying to take back the properties is XXXX. I will continue to find others within the law who also may have a similar scenario. If it was done to two then there is more. I don't know if this action is a practice of policy by TD or if an action of the employee mentioned in this complaint. It should be investigated and will be pursued in our existing or new case filing. As a final I have continually made the monthly payments to date and have all taxes paid to date.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XX/XX/2020 td bank charged a late fee to our account. We disputed the charge.. Paid the monthly payment except for the disputed amount.. On XX/XX/2020 td bank over turned the late fees.. But because i didnt pay the late fee, which is under dispute, they charged another late fee for the late fee they said i dont owe
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: TD BANK N.A. is reporting late as reported in my 3 Credit Bureaus. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. ( TD BANK N.A. XXXX )
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: TD BANK N.A. is reporting late as reported in my XXXX Credit Bureau. Lets correct this immediately. The Bureau is required to verify for themselves, but they failed to neither verify nor update me about these complaints. ( TD BANK N.A. XXXX )
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: On XX/XX/XXXX I asked for a credit line increase. I had a credit limit of {$9600.00}. I was approved for only a {$1000.00} increase and they pulled a hard inquiry on my credit. I wanted a larger increase for a trip I would will taking in the XXXX. My credit score is XXXX and I have been a customer for over 10 years with no derogatory credit information. I called back to inquire if I could get a larger increase without another hard inquiry on my credit. TD Bank said they would try for a larger amount and let me know via letter. On XX/XX/XXXX I received a letter stating that I was not approved for the increase because I have sufficient credit with TD Bank. This letter does not indicate any negative information that would explain a denial. I think their Adverse Action letters have an issue along with their underwriting process. I tried to call TD Bank on XX/XX/XXXX for an explanation. The bank would not talk to me and told me to call back and they would put in a request and someone might call me back. I asked for a manager and had my friend who works at a bank on the line with me to help ask the appropriate questions regarding their letter that made no sense. The representative said I am not allowed to give permission to talk with my friend on the phone line and when we said we would file a CFPB complaint in order to get some help- the Representative hung up on us. I need to understand why there is nothing negative in the adverse action letter and an actual reason why I can not have a credit line increase with this bank.
Company Response:
State: KS
Zip: 66212
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Today I received a TD Bank debit card # XXXX in the regular mail. I called TD Bank to inquire about the card since I have never opened an account at this bank. I was explained that this was fraud but no other detail can be given such as when, where and how the account was opened. I asked how can I have received a debit card with my name and not be able to get any other details. I was told such information was not known by the bank. I was explained to complete the process to freeze my credit report with the three credit agencies, to freeze my SS # and to file a report with the trade commission. All three actions have been completed.
Company Response:
State: NY
Zip: 11357
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A