Date Received: 2022-09-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited my wife 's paycheck using their mobile app on XX/XX/22. My wife works for a XXXX XXXX XXXX agency. I was shocked to read the following day that the deposit was going to be held up for 6 business days. In the last 20 years, the technology makes it possible for instant check and withdrawal/transfer of funds based on checks, and TD Bank , as one of the mid-tier banks, has to have the technology set up. When I called and spent close to an hour, I kept getting a variety of reasons as to why they are holding for 6 business days ( these are different from 6 calendar days, especially with the long XXXX XXXX weekend ) I asked her to send me in writing for reason ( s ) and of course, she made it clear that was not gon na happen. The fact is that TD Bank most likely received the funds on the same day and they wan na use the account holder 's funds free of charge. The excuses that I was given were the excuses the banks used in the 90s. I have no problem if they indicate 2 days but 6 business days? CFPB needs to issue strong and clear directives to the banks as to when they have to make funds available for checks deposited. It should be within 24 hours of their getting funds.
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sent out an international wire on XX/XX/XXXX through TD bank US to a XXXX in XXXX. It has been over two months and the receiver still has not received the money yet. There's an investigation for TD bank to trace the money. I have followed up with TD bank multiple times but there's still no result of where the money is at this moment. - XX/XX/XXXX : initiated the wire transfer - XXXX : additional information requested by the interim bank to complete the wire. It seems like the wire went through additional security check. Additional information requested was all related to me ( my name, address, date of birth, place of birth, citizenship, country of permanent residency, ID, purpose of payment ), which I believe should all be on file. Is TD 's lack of due diligence on the wire causing the additional security hold of this wire? - Around XXXX : after following up with TD multiple times and waiting for the case to be investigated, I went to the branch and I was told the money would come back to my account because the swift code was changed from the receiver bank to TD 's swift code and the money should be deposited in my account by the end of XXXX. - XX/XX/XXXX : the money is still not deposited into my bank account. I called the customer service around XX/XX/XXXX and I was told the money was received by the receiver on XX/XX/XXXX. On XX/XX/XXXX, I went to the same branch I went on XXXX and I was told the money should be received by the receiver. I asked for a receipt or proof and the representative told me the manager was not around so he didn't have the access to print out the proof. He told me to go to the other branch and the other branch should be able to provide a proof. I went to the other branch and I was told the investigation doesn't have a result and was closed on XXXX without knowing if the money was received or not. The investigation was reopened. - I have been receiving the misleading information about the status of the wire from the first branch I went to and it caused further delay of the money being traced. - XXXX : I contacted the customer service and the investigation is still going on. It has been two months and the money is still not deposited into the receiver 's bank.
Company Response:
State: NJ
Zip: 073XX
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On or about XX/XX/XXXX, I wrote a {$5000.00} check ( # XXXX ) from my XXXX XXXX XXXX XXXX ( XXXX ) located in XXXX XXXX and deposited that check into my TD Bank account in XXXX South Carolina, through mobile deposit. Approximately Seven ( 7 ) months later, on or about XX/XX/XXXX, XXXX XXXX called me and informed me that someone tried to deposit the same check # XXXX that was written on XX/XX/XXXX into a XXXX Bank account. Because I did not make the deposit, XXXX deemed this as fraud and did not clear the check. A month later, on or about XX/XX/XXXX, I noticed {$5000.00} was missing from my TD Bank account, the same account where check # XXXX was deposited. When I called TD bank to inquire about the missing money, I was informed by TD Bank that since the same check ( check # XXXX ) was presented into a lockbox deposit, they had to reverse that check. However, these funds were not reversed into the XXXX account from where originated. Instead, the funds were sent to a XXXX Bank account. I do not have any XXXXXXXX XXXX XXXX. Importantly, the check ( check # XXXX ) was not a TD Bank check, it was a XXXX XXXX check. Additionally, the check was not endorsed on the back of the check. So I do not understand how this check can be paid by TD bank while the issuing bank XXXX refused to honor this check. TD Bank has refused to file a fraud report and the reasoning they have given me for the reason they refuse to file a fraud report is because it was not a TD Bank check. However, the check ( check # XXXX ) was originally deposited by me into my TD bank account and the check ( check # XXXX ) was processed a second time by TD bank and sent by them into a XXXX Bank account, where I not have an account. More over this check was presented 6 months after it was written and it was not endorsed by me. TD bank is refusing to give me back my money.
Company Response:
State: SC
Zip: 29650
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I recently verified my latest credit report and I noticed that this account is reporting fraudulently on my credit report. I have been a victim of Identity Theft, my information was stolen and used to open this account without my permission or knowledge. The account TD BANK USA/TARGETCRED XXXX with an alleged Balance : {$2400.00} and Date Opened : XX/XX/2011 was incurred due to fraudulent charges, which according to VISA/ Mastercard Zero Liability policy I am not liable. I DO NOT HAVE A LEGALLY BINDING CONTRACT WITH THIS COMPANY. This account is trying to collect debt, which wad also listed on my credit report. I have requested several times for verification. This company will not furnish a signed authorization [ or proof of the procedures ], they just furnish a statement, which proves nothing. I asked to validate the numerous listings on my credit file and again all I receive is statements.
Company Response:
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Tried on several occasions to resolve these accounts that were fraudulently opened and do not belong to me. I have sent validation letters and have received no proofs, original contracts, or signatures stating I am legally responsible and liable for the debts associated with these accounts that were opened fraudulently and illegally. Again, I have made several attempts to contest the validity of this information and this has yet to be resolved. My next step is legal action if these fraudulent accounts are not removed from credit profile within 15 days.
Company Response:
State: CA
Zip: 90029
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: On XX/XX/XXXX, XXXX shows that someone opened an XXXX card w/o my knowledge it has a balance of {$29000.00}. Again NOT ME! The info XXXX had was card number needed in XXXX, the date opened and the balance. They also had a member # XXXX. I tried several times w/ XXXX but they could not find any information on this issues. There is 2nd card applied and used w/o my knowledge. Date opened XXXX, XXXX, XXXX. Balance of {$510.00}. Card ending in XXXX. Again XXXX had no record but XXXX did? I was told to go this route. Both have opened investigations opened. Lastly there are 3 other credit requests performed w/o my knowledge, that XXXX shows on their side. They are as follows : XXXX. XXXX XXXX XXXX on XX/XX/XXXX. XXXX. XXXX XXXX XXXX Bank ) on XX/XX/XXXX. XXXX. TD Bank ( Target ) XX/XX/XXXX. Someone obviously has my info. I have set up security lock w/ XXXX but now need to clean all this mess up. Thx
Company Response:
State: MI
Zip: 48009
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a HELoan in XX/XX/2022 with TD Bank as an individual female applicant. Prior to applying, my spouse ( XXXX XXXX ) went into our banking office to ensure he understood TDs underwriting and processing standards as both of us are in the banking industry. The primary question asked was what type of appraisal will be used. The response was an AVM. Given our market, he then asked if we did not agree with the AVM value could we at our own expense have a walk through appraisal performed. TD told him yes. I then applied online. We went into the office the next day to have something notarized and again at that interaction with the BankeXXXX I confirmed we could have a walk through done. Following my loan submission XXXX XXXX XXXX contacted me and I explained the specific details of what I wanted to achieve with my transaction. I again asked at that point in time if the appraisal from AVM came in low, could I have a walk through appraisal conducted? He said yes. I said I understand that would be at my expense and he concurred. Fast forward, and I submitted docs and worked with a processor, XXXX XXXX. Again I asked XXXX when we spoke about the appraisal. She stated that we could have a walk through done and if the home value was less than XXXX, TD would pay for the appraisal. Eventually the appraisal came in in XXXX. It was substantially less than what it should have been based on the market. I spoke with XXXX and received the value and expressed we wanted to proceed with a walk through appraisal. He said he would look into the process to order it. At this point there were also communication issues between the processor and the MLO, so I had to resupply emails to XXXX, XXXX XXXX and he had to figure out why documents Id submitted had not been sent to my file. In this email I expressed we wanted to proceed with the walk through appraisal. At that point in time, XXXX for the first time said that the only way to have a second appraisal would be if we showed improvements or that there was an issue with the square footage of the home. I said I have never been told this. I then asked for escalation to a manager. The manager did not contact me until I contacted XXXX and XXXX a second time about the manager referral. I spoke with XXXX XXXX. XXXX repeated what XXXX had said. I said that is extremely deceptive as I was told multiple times I could have a walk through appraisal done and I even clarified that I had learned through that process it would be at my own expense. XXXX stated she would have to speak with her superiors and would contact me in a couple of days. She further told me it would be a fair lending issue if they did a walk through without justification. At this point I would like to clarify, it is industry standard for AVMs to not be reliable. They are the cause of multiple fair lending investigations at this time. Due to that, it is common for a borrower to request a walk through appraisal as well - as permitted in Reg Z. Should the walk through value be lower, then the lower of the two appraised values is the value used by the lender. XXXX contacted me 10 days later and reiterated TDs policy. I am extremely frustrated at the deceptive sales strategy used by TD. I have also been harmed because in the time I spent with TD for the application, I had a hard credit pull that impacted my credit score, and secondly by them not honoring what they said, I will have to reapply with another institution that actually follows market protocol and now face having a higher rate. Their process has been so slow and the contact so delayed, that there was another interest rate increase to prime. This entire process has been unfair to me and deceptive. It has cost me as a consumer. I am sure many customers of TD that are not so proficient in the industry have been abused by poor sales practices, lies, deception, poor and delayed communication, and overall inconsistent treatment. As a single female applicant, I feel that I was taken advantage of in order to make a sale. In fact I have had yet another XXXX redisclosed to me with no personal contact or email contact. This is simply a violation of my rights as a consumer and poor business.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Although I already emailed XXXX, TD Chairman Dept, XXXX ; XXXX ( FTC XXXX ), OCC, and numerous of other departments ; today, XXXX, I've chosen to file a CFPB complaint because the money, {$67.00} still has not been returned. I should have this balance right now, and I don't. I have {$0.00} cents. The problem began XXXX, and today is XXXX. All of those departments have the 13 initial images with a few new ones from yesterday, XXXX. On XXXX, I made a deposit. Available balance was {$290.00}. if you deduct all the transactions I've made since the deposit, I should have the current {$0.00} cents plus {$67.00} ; and I don't. Who stole the money? Why? And why has it taken this long to return the money?
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-03
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: This complaint concerns my TD Bank credit card. I have not used this card at all this year. In XXXX a fraudulent charge of {$1.00} was posted to my account. I reported this after receiving a letter in the mail telling me my account was past due. That was in XXXX. I reported the fraudulent charge and was told an investigation would take place. My card was cancelled and I was sent a new card. In XXXX I got another letter saying my account was past due and that I owed {$75.00} - all stemming from the {$1.00} charge. I was reported to the credit bureau because of this. I believe this was improper because I reported the fraud and all fees, charges, etc. should have been placed on hold. What a mess and terrible way to treat a customer over a {$1.00} charge. A simple XXXX search would show that the company that posted the {$1.00} XXXX is well known for this scam.
Company Response:
State: MD
Zip: 21784
Submitted Via: Web
Date Sent: 2022-09-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX made an atm deposit at XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX there was a XXXX XXXX money order {$800.00} check included in the deposit. Received a letter from TD stating the Monday order was illegible. Went to the local branch and ask why it is illegible, teller name XXXX said the check was lost and she will write to XXXX demand a credit. two weeks later still no respond. Now the case was transfer to supervisor XXXX XXXX XXXX, she said there is no phone contact to the atm department and only thing she can do is email but still no reply? She said there is nothing else she can do?
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A