Date Received: 2022-12-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I got letter in the mail from Target that credit card was declined and needed my driver 's license, social security card and a copy of utility bill. I called Target told them I never applied for card. The lady told me the email that was used it was not correct, also driver 's license number was incorrect also.
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: There was fraud on my checking account on XX/XX/2022. This is my second complaint because I still havent received the funds. The original complaint number is XXXX The bank manager called me and I was told weeks ago that I would be receiving the funds promptly.
Company Response:
State: NY
Zip: 10025
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone attempted to open a TD Bank/target card in my name today XX/XX/22. They stated that they denied the application. I want it on record that this be removed from my three credit bureaus.
Company Response:
State: PA
Zip: 166XX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX I XXXX {$200.00} to a tattoo XXXX for a deposit for an appointment. The XXXX then canceled the appointment and told me theyll refund my money and didnt. They blocked me and ignored all messages. I tried to dispute it with my bank but they keep denying my dispute knowing that I was scammed. The XXXX email is XXXX XXXX
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: on XXXX at the TD BANK XXXX XXXX XXXX XXXX, NY XXXX location, at XXXX, I made 3 cash deposits, 1- deposit of {$1000.00} record no. XXXX, 2-deposit of {$2000.00} record no. XXXX, for the second deposit the ATM only deposited {$1100.00} and returned me {$840.00}, I recount the {$840.00} in front of the ATM camera and redeposit the {$840.00} again for the 3rd deposit, the ATM asked me to manually write the amount deposited, so I did {$840.00}, record XXXX at XXXX XXXX the ATM receipt stated " force deposit '' we are unable to provide the details of your deposit at this time, application ID XXXX, I called on XXXX to file a claim at XXXX and the rep advised me to wait till the next business day, on XXXX at XXXXXXXX XXXX description phone # XXXX XXXX #, I called the spanish line to file a claim and the female rep was not helpful at all to help me submit the claim, on XXXX I called to re submit the claim and the rep was very helpful, my claim # is XXXX, I received a letter from TD BANK dated XXXX stating that TD BANK only deposited {$20.00} of my {$840.00}, I need somebody to help me with this issue, they`re cameras and only one ATM machine inside of that location, these transaction were made during working hours.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I initiated a wire transfer of {$800.00} in person, at TD Bank Branch # XXXX ( XXXX XXXX XXXX XXXX, XXXX NY XXXX ). This money was being sent to my mother. XXXX XXXX # XXXX. On XX/XX/XXXX, the transaction was posted to my account : {$800.00} were deducted from my account. The wire transfer never reached my mothers bank. My statement ( attached ) shows the only note on that transaction : XXXX WIRE TRANSFER OUTGOING, SUSPECT/BLOCKED OFAC WIRES Starting XX/XX/XXXX, I kept reaching out to the TD Bank Customer Service XXXX XXXX, also went to the Branch # XXXX in person, and reached out to XXXX XXXX XXXX Vise President, Store Manager, TD Bank ) and XXXX XXXX XXXX Store Supervisor, TD Bank ) with multiple requests to return my money to my account or provide any official information as where the money has gone to. TD Bank keeps refusing to send me any letters to confirm anything in writing. The only response was from XXXX XXXX in his email reply on XX/XX/XXXX you need an XXXX license to release the wire. Ever since, Ive been trying to obtain information required for the application for that XXXX license, but the Bank refuses to provide the required information for teh XXXX application. The Bank gives me a run around - so I dont have information to complete the application for XXXX license.The Bank refuses to assist with the application. XXXX does not reply to my emails. XXXX states he will call back, and does not. Customer Services states it's the Branch that has to file for the XXXX application, not me. The only written document I received to date was a printout on XX/XX/XXXX ( attached ) that shows that {$0.00} left TD Bank - this was printed after my multiple requests in person at the Branch. I never received any confirmation if TD Bank started a Wire Transfer Investigation as I had requested. Yet, the {$800.00} is gone, as if vaporized. XXXX actually said I am not the only TD Bank customer in this situation.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act XXXX account # XXXX has, violated my rights 15 USC 1681 section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response:
State: MD
Zip: 21216
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I contacted TD Bank credit card services to dispute a charge on my credit card on XX/XX/XXXX. I've had to file XXXX disputes for the same charge now because TD Bank keeps screwing it up and losing information and not taking correct notes. I've received yet another letter stating that the dispute will be closed unless they get information requested ( which they already have - I faxed it to them on XXXX, two days before they sent the request ). I tried to find out what is going on by calling them today and they're completely failing and refusing to resolve the issue and refusing to provide me with a contact person to get updates from. I asked for the name and employee number for the relevant employee ( customer service supervisor and claims investigator ) and they refuse to provide anything but first names. I also asked to speak to their supervisor/manager and they've refused to do that as well. They will not properly process this dispute I have filed twice, refuse to provide any information or accountability and I'm being charged {$3000.00} because of a very simple dispute that can not, apparently, get processed and resolved.
Company Response:
State: ME
Zip: 041XX
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: A hard inquiry has shown on my credit report dated XX/XX/2022. From TD Bank USA / Target C. This is incorrect. I have not applied to this company ever. My concern is that another person has attempted to use my info to get a credit card. Thank you.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I ordered a TV and a phone with XXXX, opening a new credit line. They were supposed to send me the info for the payment by XXXX. I did not receive a statement until XXXX, and they had already reported me as 30 days late. I paid the amount off shortly thereafter to remove the potential for another harmful misrepresented statement. XXXX has refused to acknowledge the mistake on their end and remove the 30 days late from my credit report.
Company Response:
State: OR
Zip: 974XX
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A