Date Received: 2022-12-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: TD Auto Finance XXXX XXXX XXXX XXXX Balance is incorrect - Shold be XXXX Dates are incorrect
Company Response:
State: TX
Zip: 75028
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received an email that said my application for Target RedCard has been approved, but I have not applied for this card, and I called Target Card Services and they told me it's a fraudulent results, somebody opened the account with social security number and driver 's license number, and told me to report this case at ftc.gov, that's why I got here.
Company Response:
State: TX
Zip: 75002
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is my second complaint to the CFPB about the same issue. First complaint made in XXXX! For the better part of 7 years and two mortgage loans, TD BANK has been my loan service provider. I have a mortgage that has a " no-prepayment penalty clause ''. However TD Bank after several complaints over multiple years, still does not have a process by which their customers can make extra payments to principal using their mortgage payment website. https : //tdbank.billeriq.com/ebpp/TDUSPAYMENTS/Login/Index When a client makes monthly mortgage payment and wants to pay extra principal there is no mechanism on TD 's website that allows for this. Customer 's extra principal payments get sent to Miscellaneous Receipt for sometimes weeks or months, before the customer must call and spend multiple hours on the phone to have it corrected. The current reversal period that TD Bank applies to miscellaneous payment resolution is 3-5 business days. TD Bank collects multiple extra days of interest on the mortgage loan even though loan customer has paid down principal balance. TD 's remediation does not adequately provide proof via an amortization schedule that they have corrected the interest error. Recently a TD Bank NA Rep in the mortgage department told me while they have no field for making an additional principal payment on their website yet, a customer can open a checking and savings account at any branch, which can then send automated additional principal payments each month without sitting in a miscellaneous receipt status. This smacks in the face of XXXX XXXX banking regulations and is not an adequate solution as I do not do any other business with TD bank. When XXXX was mentioned to the representative on the line, she abruptly ended the conversation and passed me to customer complaints. She offered that my complaint is a common complaint the bank has yet to address. If TD BANK NA ( unit of a XXXX XXXX ) is allowed to service US Mortgages, specifically " no pre-payment penalty '' mortgages, they should be required by law to operate a fully functioning website that accommodates the payment of additional principal, and not force mortgage loan customers into setting up deposit accounts at their institution. ( XXXX regulations ) This would immediately remedy multiple days or months of accruing interest after a customer has made a payment to reduce their outstanding principal. I am seeking a simple resolution which is demanding that TD Bank finally add an additional window to their payments page ( link attached ) which identifies and directs extra principal payments to a client 's loan account and not a miscellaneous receipt account that collects interest at TD Bank NA. If TD Bank is allowed to service mortgages in the US, they should also be required to give clients access to their mortgage amortization schedule online, which offers full transparency on the interest charge reversals they make in accounts that face this issue. This loan is only 14 months old and I already have interest discrepancies with outstanding balances. Several other US mortgage service providers provide customers with very simple payment websites that allow the definition of additional principal payments during a transaction. These US servicers also provide a very simple amortization table for each client. TD BANK has heard this complaint from me since XXXX, and yet all they do is try to tie a customer to more banking products. Where is the oversight of this XXXX XXXX operating in the US?
Company Response:
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have an auto loan on auto pay that automatically deducts $ XXXX from my bank account. I have never had a single late payment. In XX/XX/2022 TD Auto Finance misapplied someone else 's {$2000.00} payment to my account. I tried to make a payment in XXXX but it said no payment was due because of the misapplied funds, so I made a payment to principal. In XXXX, TD Auto Finance corrected their misapplied payment and backdated it to XXXX, so that my account showed XXXX something days late and reported it to credit bureaus. It was after the auto pay date so no auto pay was deducted from my bank again. They did not notify me of the error and asked why I didnt go online and make a payment. The account was on auto pay for years, I had no reason to think I should and assumed it would auto deduct. I have called XXXX to fix my account and the XXXX months of fees have not even been credited back and they don't seem to know how to fix their error reporting my account late to credit bureaus. In addition, the third time on the phone today, the representative disconnected my call " accidentally '' because she likely had no idea how to fix the 2 months of fee assessments I've requested credit back or the mistakenly reporting my account as late to the credit bureau even though their misapplied payment prevented the auto pay on my account from deducting.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am an XXXX XXXX woman who was struggling to live in the cold northeast. It took every effort to make the move to my son in the west coast. I opened a new account with a local credit union and closed my account with TD Bank. Upon closing the account TD Bank informed me they would only give me an account closing statement or final account statement in person. I can no longer travel and should not have to travel to the other side of the country to get a closing statement. I am applying for low-income senior housing and they are requiring that I provide the TD account closing statement. I have talked with TD Bank on the phone several times and they insist I can only get a closing statement in person. My son says this is elder and disabled person abuse along with a volition of me being able to obtain my own data but I am unable to convince TD Bank to mail or email me the final statement. I appreciate any help you can provide in obtaining my final statement.
Company Response:
State: CA
Zip: 93012
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This complaint is against TD Bank located in XXXX XXXX XXXX XXXX XXXX, XXXX, RI XXXX. On the date of XX/XX/2022 I called via telephone Td banks customer service to file a claim in regards to my experience with their atm. After attempting to open a dispute in person at the branch the very next day and being told by XXXX of the supervisors there was nothing she can do at the time. Saturday, XX/XX/XXXX at approximately XXXX the lobby being already closed for the evening. I deposited money into the atm closest to the window. Having already counted the money and taking all necessary steps to make a deposit. I inserted a total of {$1000.00}. Specifically XXXX {$100.00} dollar bills. I heard the machine process the funds but amidst there was a software glitch. The atm spit out my card and swallowed my money leaving the screen white with no receipt for proof of deposit printed. Unaware of what to do next I called my mother and did as suggested. Back to the beginning, disputing the charges over the phone. Making a few phone calls in between, with the little time I had transitioning between school, home, and employment. I would contact customer service to be reassured every time that the investigation was being handled. XX/XX/2022 reviewing my account I would notice that a deposit of what I would presume be a provisional credit of {$1000.00}. 18 days later upon completion of their investigation I would find out the credit was reversed. Leaving my account overdraft. Left to dial customer service to speak to a rep and be told a letter was mailed dated XX/XX/2022 stating my claim was denied. There was no system error found. So back to square one re-opening an internal investigation. Stepping into the branch once again. Being spoken to in a way where theyre labeling me a hoax.
Company Response:
State: RI
Zip: 02908
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Someone tried to open a Target Red card in my name. They called to confirm it and I told them I did not apply for a card with them. They closed the application.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My checks were altered do to mail fraud .td bank made me wait for 4 months and then sent letter refusing to refund money. The police have report. This is genuine fraud which is no fault of mine. This is serious matter and has happened to many other people. XXXX cam supply letters and copy of my altered checks. Police even said its fraud. This is a disgrace that td bank makes there customers suffer when this is clearly there problem for excepting and cashing 2 checks. I appreciate anything thar can be done.i again would be happy to supply my info and copies of bank report. I am genuinely being ripped off by td bank and being taken advantage of. Thank you for your attention.
Company Response:
State: PA
Zip: 19114
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got scammed by a so called XXXX account. Amount : {$12000.00}. After sending out a bunch of emails with no results. I decided to take further action.
Company Response:
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Fraudulent activity began on my TD accounts on XX/XX/2022. {$4000.00} was transferred from a trust account to a personal checking account to which my debit card was linked. Numerous transactions were then withdrawn from my debit card. TD bank issued provisional credit for the majority of transactions, however, TD bank REVERSED their decision claiming that no fraud had taken place and debited my account {$780.00}, {$270.00} and {$170.00} on XX/XX/2022. The aforementioned charges stemmed from a fraudulent XXXX account which I DID NOT open. Numerous visits to my local TD branch XXXX XXXX XXXX XXXX and numerous phone calls to TD Fraud Dept. have yielded NO satisfaction in the returning of my funds. I have been told by both the TD Fraud Dept AND the representatives at my local branch that there is " nothing they can do '' and that I should " take it up with XXXX. '' This is unacceptable. I want the missing funds returned.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2022-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A