Date Received: 2024-02-24
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: A synchrony bank is trying to say I owe money on my Amazon account. I have called Amazon and their cards are with XXXX not synchrony bank. This phone number XXXX keeps robo calling me and it says it's synchrony bank calling about my Amazon account. I have also received an email today stating I have an overdue account balance. Amazon has assured me of my positive balance on my card. This phone number came up as fraud and robo calls when I XXXX it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I applied and received a Synchrony sports credit card, and I have been making payments on auto pay, somewhere in XXXX of last year my credit score took a dip, so Singh decided to close the account, further hurting my credit score. At this point, I had not missed a payment. a promotion ended for a balance of {$700.00} that needed to be paid for the promotion but instead of charging the penalty to the balance, they charged it to the entire balance of the credit card. Therefore, adding another XXXX dollars to the balance. This seems counterintuitive and counterproductive to Synchrony closing the account so I wouldnt go further in the debt but then they charge me {$1000.00} worth of interest, I think that that is robbery, immoral and unethical on all levels of business. Im sure this was stated in the 3000 word essay in the contract for the terms and agreement. However, in the normal practice of consumer and retail nobody ever has that time to read that again all of this seems very suspicious.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34769
Submitted Via: Web
Date Sent: 2024-02-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Care credit was paid in full XX/XX/2024. I filed a dispute XX/XX/2024 & it came back incorrect with a balance of {$350.00}. This balance was paid on full & I have a paid in full statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2024-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting Act XXXX account # XXXX has violated my rights. 15 USC 1681 Section 602 states I have the right to my privacy! 15 USC 1681 Section 604A Section 2 : it also states a consumer reporting agency can not furnish an account without My written instructions. 15 USC 1666B : A Creditor May not treat a payment on a credit card account under an open end consumer credit plan as a late for and purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95993
Submitted Via: Web
Date Sent: 2024-02-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I do not know who these people are that ran a hard copy of my report? Please remove. SYNCB/XXXX. Says XXXX XXXXXXXX Have no idea Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2024-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-23
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I am writing to file a formal complaint against Venmo 's credit card services, which are backed by Synchrony Bank. As a consumer who regularly utilizes the Venmo Visa card for managing periodic bills and financial transactions, I have encountered a distressing issue that warrants the attention of the Consumer Financial Protection Bureau ( CFPB ). On XX/XX/2024, I made a payment of approximately {$1400.00} towards my Venmo Visa card balance, intending to clear the entire outstanding amount. Instead of promptly processing this payment, Synchrony Bank placed a hold on my available credit equivalent to the full payment amount. Consequently, I found myself unable to utilize the credit card for subsequent transactions, despite having cleared the outstanding balance. Upon contacting Synchrony Bank through their secure messaging service to seek clarification and request the release of the hold, I received a generic response devoid of any specific explanation regarding the reason for the hold. Despite my follow-up inquiries and the clearance of the payment from my checking account, I was met with the same boilerplate response, coupled with the alarming assertion that there is no defined criteria for placing such holds. This lack of transparency and clarity regarding their policies and actions has left me in a state of financial uncertainty, as I am unable to predict or prevent similar occurrences in the future. It is deeply concerning that Synchrony Bank, as the issuer of the Venmo credit card, has instituted opaque rules and practices that impede consumers ' access to their own funds without adequate explanation or recourse. As a responsible cardholder who promptly pays off balances and utilizes the service in good faith, I am dismayed by the arbitrary hold placed on my available credit, which has disrupted my financial management and undermined the utility of the Venmo Visa card. Therefore, I urge the Consumer Financial Protection Bureau to investigate this matter thoroughly and compel Synchrony Bank to provide transparent and accountable practices regarding the imposition of holds on credit card accounts. Consumers deserve clarity, fairness, and respect in their financial dealings, and it is imperative that regulatory authorities intervene to safeguard their interests and ensure compliance with consumer protection standards. I would appreciate your prompt attention to this matter and request updates on the progress of your investigation. Thank you for your consideration and assistance in resolving this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95691
Submitted Via: Web
Date Sent: 2024-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-23
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have three accounts with synchrony bank, or had. Lowes, Amazon, and XXXX XXXX. All of my accounts with them have always been in good standing, I use the accounts frequently and I pay them down or off quickly. Amazon had a {$2900.00} limit XXXX XXXX had a {$1500.00} limit Lowes had a {$1000.00} limit These limits were as of mid XXXX after making my monthly payments, and the amount owed on these cards were Amazon {$1100.00} Lowes {$35.00} XXXX XXXX {$0.00} After I made payments on these cards I received letter that stated that they closed my Lowes account because I was no longer credit worthy based on information they received from XXXX. A few days later they cut my Amazon from {$2900.00} to {$1100.00} Today my XXXX XXXX was cut to {$100.00} from {$1500.00}. They stated it was " after a review of my account ''. My accounts have always been in good standing, all of them. I have never had a late payment. I have always used my account in a manor of the agreement I signed when I opened the credit cards. They quoted I had high balances on the letter I received from my Lowes card. I wont lie I did, and then I paid them off. Most of the information they obtained was not current or accurate. Two of the cards that had a high balance according to the the statement they used from XXXX were paid in full at the time they received the information. Unfortunately the only person that is damaged by this is me. I do not have a ton of revolving credit, so having my account drop from a total of {$5400.00} to {$1200.00} which is around 78 % is extremely damaging. All of my account have been in good standing from the time I opened them. Synchrony basically snowballed my credit into a bad place with out me every doing anything against my contract terms. I would rather not attach files due to personal information but I can supply them if needed. Also this is for 3 different account I only had the option of providing XXXX account number but I can provide the rest if needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2024-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-23
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Being a 22+ Amazon Prime member I opted to take out the Amazon Store card with Synchrony Bank in XX/XX/XXXX. Every month I pay the entire statement balance ranging from {$800.00} - {$1200.00}. Each month I pay via Synchrony online system and this payment clears my bank within 24-36 hrs. NEVER a problem with XXXX, XXXX, XXXX or XXXX payments EACH month however my payment fails to reflect on available credit. EACH month I contact Synchrony forced to waste time with their online AI Assistant i believe designed to discourage communication. Then once connected to human being again wheels spin as the customer svc rep merely recites FAQ answers. I have to repeatedly request a supervisor and forced to go through my entire comment requesting reasoning for payment not being applied to my account as reflected in available credit. Again today XXXX XXXX the Synchrony Account Mgr for Amazon Store Card recites the FAQ response " The systematic hold can be done for various reasons, such as large number of payments made within specific time period, payments on new accounts, previous returned checks. Please be advised, that high payments are generally held to ensure they clear. '' I then point out to them the exact date the payment cleared my bank, on this call I cited XXXX was made XX/XX/XXXX and because of XXXXXXXX XXXX XXXX was cleared on XX/XX/XXXX. I also point out Synchrony Bank system emailed me XX/XX/XXXX indicating payment has been processed. My online payment was made 7 days before due date XX/XX/XXXX, cleared on XX/XX/XXXX and instantly transferred to Synchrony. I repeatedly request WHY my payments are not fully applied to my account and that their policy of holding that payment because " large number of payments made '' is nothing more than a penalty for paying the entire balance. Based on my XXXX yr career in XXXX XXXX Synchrony 's policy violates Consumer Protection laws and allows Synchrony to use my XXXX as float on their balance sheets. Additionally, I have experienced my payment method for this card on Amazon transactions defaults to 6 deferred pmt option eliminating 5 % cash back. I'm forced to change that with each transaction. I've complained to Amazon and Synchrony on this predatory practice and have after 4 months seen my 5 % back option as default. For consumers not paying the entire balance the 6-default payments reduces their available credit and shows on their credit bureau utilization . I request formal action taken against this predatory practice and the holding of payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 385XX
Submitted Via: Web
Date Sent: 2024-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have reviewed my personal credit report, which I obtained from your organization on, and I have observed an unauthorized inquiry : 1. The inquiry was not authorized SYNCB/AMAZON Date of inquiry : XX/XX/XXXX Please remove it from my credit report. XXXX. The inquiry was not authorized SYNCB/XXXX Date of inquiry : XX/XX/XXXX Please remove it from my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08820
Submitted Via: Web
Date Sent: 2024-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-24
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I have sent 5 letters now one with tracking with signature confirmation they signed for it and still call and send letters. I requested them to cease all communications but they refused and think they are above the law. I have called and sent emails as well calls and massive amounts of mail come from them. The tracking number that they signed for is XXXX XXXX XXXX XXXX You can see if was signed for and received. At this point, they are willfully violating the FDCPA. I don't know how many more times I have to send them a cease and desist letter for them to ignore it even will it was signed for and reviewed by their staff. Reputable debt collectors do not violate the FDCPA and I would advise anyone reading this review not to communicate or do business with this company that does not follow the Fair Debt Collections Practices Act ( FDCPA ) which is the law! Legal action is being considered for FDCPA violations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78731
Submitted Via: Web
Date Sent: 2024-02-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A