Date Received: 2022-07-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have been a long-time customer of Care Credit. When I had my job, I have set up an automatic payment to them. I have been a good customer and paid my due. In XXXX of this year, I was not able to pay my bills due to unemployment. I have contacted them and explained my situation. What I owe them that time was approximately over {$100.00}. I made a payment arrangment with them and they accepted a few amounts. When I get a money to pay them full, I did pay them full with no balance. Now, when I check my credit reporting, they have not changed the status of my credit, so I disputed it. Suddenly, I received a notification from XXXX, and it says that an account has closed. When I check it out, my Care Credit closed without my knowledge. Today I spoke to one of their supervisors and verify the closure. And I was told by their supervisor that yes it was closed because they did a soft pull, and they find many discrepancies in my credit. I was told that in order to not use the card they decided to close it. My account was not delinquent as of today, and I paid my dues two months ago with no balance. My point here is that : 1 ) They made a soft pull of my credit to justify my fate with them, and this is unknown to my knowledge. 2 ) They closed my account while I don't have current delinquency with them, however, it was, paid in full and there was not activity. 3 ) Closing my account affected my credit score. I think it is not fair that company would just randomly do a soft credit pull to justify to closed and account that is fully paid and no delinquency. I would understand it if I were not paying my account and the interest is accumulating, and that I have not been responsible to communicate with them. I communicated with them from the beginning, and I paid my balance as soon as I get a money. In my history with them, this is the only year I am not able to pay due to my being unemployed. And I discussed this with them. This is an unfair treatment of customer. And I had reason for my payment, and even my other credits I have reason but not intentional. And the end result of all these was I paid my creditors, and I didn't leave any balance with them. This is unbelievable to make someone suffer this way because of unintentionaly unemployment. It is destructive to the person for them to randomly pull my credit and justify to close because of my other issues. While I was current with my payment with them. And paid in full.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17015
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: My complaint is with Synchrony Bank, which is the company that provides credit card services for Guitar Center and Pep Boys, the companies I have cards for. I apologize for not having as many details for Guitar Center as I do for Pep Boys, but a lot of it applies to both cards. I opened the Synchrony/Guitar Center card on XX/XX/XXXX and was approved for a {$1300.00} credit limit. I opened the Synchrony/Pep Boys card on XX/XX/XXXX and was approved for a {$1000.00} credit limit. In early XX/XX/XXXX, Synchrony informed me that my credit limit for the Guitar Center card was being reduced to {$610.00}. My balance at the time of the reduction was {$580.00}. I currently owe {$440.00} on this card. On XX/XX/XXXX, Synchrony informed me that my credit limit for the Pep Boys card was being reduced to {$400.00}. I currently owe {$380.00} on this card. Both times, the reasons listed for these reductions were : -Delinquent or Derogatory Real Estate Secured Loan -Balances on Accounts Too High Compared to Credit Limits and Loan Amounts -Delinquent or Derogatory Accounts -Average Time Since Revolving Accounts Opened is Too Recent I can't say what my credit rating was when the Guitar Center card was reduced as I don't have the Synchrony letter about the reduction anymore, but in the letter for the reduction on the Pep Boys card they state that my XXXX credit score was XXXX on XX/XX/XXXX. When I checked XXXX XXXX for my XXXX credit score on XX/XX/XXXX, it showed as being XXXX on XX/XX/XXXX, down from XXXX on XX/XX/XXXX. It did not decrease below XXXX between these dates. When my Guitar Center card reduction happened, I called Synchrony for clarification and they reiterated the reasons above. It should be noted that my credit score was XXXX points better in XX/XX/XXXX than it was when I was approved for the {$1300.00} Guitar Center credit limit on XX/XX/XXXX. This is also the case when I was approved for the {$1000.00} Pep Boys credit limit on XX/XX/XXXX. It should also be noted that the delinquent or derogatory real estate information was 3 late payments from XXXX. This was known information when I was approved for both cards, nothing has changed whatsoever in regards to my mortgage, which has been on time and current since XX/XX/XXXX. Aside from the 3 missed mortgage payments from XXXX, I don't have a single derogatory remark on my credit report, regardless of credit reporting agency. Every account is paid on time and shows as so on the reports, whether the account is a credit card, a personal loan, or my mortgage. And the last new credit account I've opened was on XX/XX/XXXX, for a XXXX credit card provided by, you guessed it, Synchrony bank. In addition, I don't have a single card maxed out, not by a long shot. Some of the balances may be high, but nothing is maxed. The reason I'm telling you all this is because, aside from " Balances on accounts too high compared to credit limits and loan amounts '', Synchrony had no legitimate reason to lower either card 's credit limit. My belief is that they arbitrarily lower these limits on their cards as the cardholder 's application approval date nears it's one year anniversary, which is detrimental to both the cardholder and the vendor that Synchrony provides their services for. This practice is detrimental to the cardholder because the reduction of the credit limit negatively impacts their credit rating, causing their credit score to go down and severely hindering any future credit application approvals, including applications for housing, buying a vehicle, etc. This is also detrimental to the vendor as it impacts any future business they may receive. A perfect example is that I'm due for an oil change and had intended to go to Pep Boys for the service and pay for it on my card, but now that I only have {$11.00} available on my card I have to think of another option for getting the service done, including going to a different service provider. I understand that I may not ever have an emergency that would require my making a purchase of some kind at Guitar Center, but part of the reasoning behind my having the Pep Boys card was specifically for peace of mind at the possibility of having to cover the cost of emergency repairs for my car. Synchrony reducing my credit limit to the point that my card is all but maxed out takes away that peace of mind, not to mention puts me in a possible hardship to cover any vehicular repair emergencies that may arise. I haven't missed a single payment to either card and have paid both on time every month going back to the first statement on each. I am asking for you to investigate Synchrony Bank over this business practice, as I believe that they are causing possible financial hardships to consumers as well as negatively impacting consumers credit ratings.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48336
Submitted Via: Web
Date Sent: 2022-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I applied for a credit card with Sam 's Club through Synchrony Bank I filled out the application, was given a {$2500.00} card approval and was told they would be in touch. A week later I get a letter in the mail saying they need additional information to verify my identity. As per the letter I call them, They ask me for my last 4 they ask for my birthday and on and on. Then they tell me I need to take a video of my face and need to photo my Drivers Lic front and back. It accepts front of the lic but after half a dozen tries it will not accept the back saying it can't read the bar code. The bar code on an XXXX lic is very small. I tell the woman on the phone It is not working. She can not help me. If I have a XXXX XXXX membership they have all that information. I have already had a card from Synchrony from Amazon. They sent the letter to my house! This is confirmation of who I am when I call and use the code on the letter. I am very upset. I have about a dozen credit cards and have had no problems except with synchrony bank. There is something very flawed with their verification system. I am being deprived of a credit card which I need to improve my credit and synchrony says they can not verify me. That is utterly ridiculous. They have access to all three of my credit companies. XXXX, XXXX and XXXX. They used one or more for my application. I confirmed the information they requested when I called them. They are wrongfully denying me a credit card which they have already approved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: We were told, and saw on the information that was provided to us that we had the option of paying no interest and no minimum payments if paid in full within 6 months. When we applied to the card we chose this option. Also, on the most recent statement, in the " Promotional Purchase Summary '' it has " Promotional Expiration Date '' as XX/XX/2022 ( we opened the card in XX/XX/2022 ). In the same section under " Description '' it says Deferred Interest/No Interest or Minimum Payment if Paid in Full. However, we were told that we were supposed to send the first payment on XX/XX/2022, and if we didn't we would incur a late fee. This doesn't make any sense given the terms of the No Interest and No Minimum Payment Option.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I applied at XXXX and online both applications were denied by Synchrony Bank without providing details on why the card was denied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal credit 's online portal would not let me make a payment. When you go to make a payment, it generates a list of banks. I have 3 checking accounts with different banks I could have used. However, none of them are options to make a payment to them on their website. This includes XXXX, the largest bank in the world. They seem to purposely preventing the ability to make a payment on debt owed because I bank with XXXX, which again, is the largest bank in the entire world and as such it could be suggested that it has a correlating popularity. In attempting a resolution, I'm left in a 23 minute IVR trying to get to their customer service who can not fix the situation. Hours were spent jsut trying to make a payment to them as they keep harassing me for via voicemails. It's 2022. I'm tired. I '' m busy. And you made me spend several hours being harassed by your voicemails, unable to make a payment with your portal, and having to try to get a hold of your customer service. So XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: This complaint is against Synchrony Bank. I have mailed several correspondences to Synchrony bank over the past 18 months in regard to an account appearing on my credit profile as potentially negative. Synchrony Bank continues to report this unvalidated, inaccurate and incomplete account to my XXXX Credit profile. Synchrony Bank continues to request information from me in regard to this account. I do not have additional information other than what is being reported to my credit profile. Synchrony Bank also continues to ask me for my personal information including social security number, birthdate, spouse information, etc. I am not required to provide such information to request that this account be disputed and/or deleted from my credit profile. I have sent Synchrony Bank the full account number in which they should be able to locate this account and either update or delete the account from my credit profile. I am attaching the last four correspondences I sent to Synchrony Bank, in the correspondences I requested specific account information and documents, I also requested that Synchrony Bank delete this account from my credit profile if they were unable to complete a thorough investigation and provide the requested documentation. Every correspondence was forthright as Synchrony has ignored my requests and violated my rights. I have also attached a copy of my most recent credit report showing where the account is reporting as negative and also that the account lacks any and all account information. It also shows where I have also disputed the account with the credit bureaus and Synchrony Bank verifies the information. This account does not have any account information or history to verify. Synchrony Bank is in violation of the FCRA 15 U.S.C. 1681i ( c ) by failing to report an account as disputed on my credit reports after receiving my requests for debt validation. Synchrony Bank is also in violation of the FCRA [ 15 U.S.C. 1681s-2 ] ( a ) ( 1 ) ( A ) for failing to accurately report information on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I was never late with a payment for the furniture I purchased at Ashley Furniture. The Ashley Furniture credit card is now being run by Synchrony. It has been paid off for several years now as well. I have a decent credit score ( around XXXX ) and I know they accept people as low as a XXXX score. This was in their letter : " Scores range from a low of XXXX to a high of XXXX ''. There was no reasonable reason for them to close my account! I have been building my credit up and this is definitely going to affect my credit score! It is totally unfair and unacceptable for a credit card company to do this - I don't understand, please help me. I called them and told them the same story. I even spoke with a manager and she said there was NO way they could " undo '' the closing. Please read the attached letter that Synchrony sent me via email. I recently had a derogatory mark from my mortgage lender, however it was straightened out AND I only have one mortgage which I have paid EVERY month. I just can't understand how they can just " CLOSE '' my account when I have decent credit scores and they will open up an account for someone with a XXXX score. WHY AM I A GREATER RISK FOR NOT MAKING A PAYMENT WHEN I HAVEN'T HAD A BALANCE IN AT LEAST 2 YEARS. Thank you, in advance, for any help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: on XX/XX/2022 i tried to make a purchase with my XXXX store card, which run by Synchrony Bank Card Services. I later received an email that the store card was declined. I logged into the Synchrony Bank Card Services website to find out the card had been closed. I checked the messaging area of the banks website and it was empty. I then used the online chat feature to find out from an agent that my card was automatically closed and the only option was to reapply to open a new card. My issue here, is XXXX I was never notified that the account was closed. XXXX I was never given a courtesy message that my account was on the verge of being inactive for too long. XXXX By closing the account, they impacted my credit rating. XXXX their recommended solution was to again, impact my credit rating. They offered me a XXXX $ credit to my account if and when i reapplied for a new card and approved. {$30.00} wont come even close to the costs i will incur on future financing of cars, etc. due to a lower credit score. They clearly have the ability to identify an account that is on the verge of closing, and they also have the ability to make use of their very own messaging system to tell the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-21
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I received a letter from Synchrony Bank on XX/XX/22, stating that a cease and desist was notated on my account, upon my request. However, the phone calls are still coming from the bank. The individual name is XXXX XXXX, XXXX. The promise made by XXXX XXXX, Senior Specialist on XX/XX/22 isn't being honored. The letter also stated that my solution to charge off the account couldn't be honored. However, there was no explanation given to cfpb. And I would like to know why? An Alternative solution is a settlement for partial of the due balance. I explained that I do not have unemployment benefits. This would be an ideal solution. Considering the circumstances of financial difficulty.. I would like the Specialist in a letter to the cfpb specify why they denied a charge off. And consider a settlement under my special circumstance. XXXX claim to be compassionate and understanding towards the needs of the customer and has plans to assist. But do not qualify for any of them as discussed with an agent. So, XXXX assessment is inaccurate and a settlement would suffice during this current moment of crisis. There's no way that I can keep up with the mounting late fees and interest while under financial hardship. If a settlement offer is rejected. I would like an explanation letter to CFPB as to the outcome of Synchrony decision.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2022-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A