Date Received: 2022-01-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My Heloc was at XXXX loan services. On my statements it NEVER showed any late payments or past due. Furthermore, when my loan was sold to Specialized Loan Servicing first loan statement showed absolutley nothing past due. On the next statement, all of a sudden, I show XXXX. XXXX outstanding late fees. I dispute this debt and SLS did not help me anything when I called them. They told me to call the previous servicer. HAHA. SLS is the ONLY lender that placed these fees. I had no problems with previous lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60634
Submitted Via: Web
Date Sent: 2022-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX I bought a house XXXX XXXX XXXX XXXX CA XXXXhaving two loans the first lien was with XXXX and the second lien with XXXX. in XXXX I had a loan modification with XXXX. the loan officer who helped me to modify the first loan did not say anything about the second loan and we forgot all about it. later we found out that XXXX filed XXXX. suddenly I started receiving phone calls from XXXX threatened me to foreclose my home. they actually have a sell day The loan with XXXX was XXXX and XXXX are demanding 100K cash they referred me to XXXX XXXX XXXXo get the 100K loan. interest rate and processing charges were outrageous. when I threatened them to complaint for predatoring lending they cancel the loan I have contacted other lenders to see if I can get a loan to pay XXXX so they can stop harassing me. Finally, XXXX XXXX agreed to accept the refinance and pay XXXX underwriter asked for documents for the charge off date from XXXX They don't have any document. they could not provide any document to match the account number. and the loan died. now they threaten me that the house it's for sale on foreclosure. I pay XXXX First loan on time every month. and I don't understand how XXXX is going to sell my house next month. when my first lien with XXXX is current.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95815
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Qualified Written Request ( QWR ) and Debt Validation Demand to XXXX XXXX as Master Servicer for XXXX XXXX. and XXXX XXXX as Trustee. Demand for Disclosures. I submitted my Complaint to CFPB against XXXX XXXX and XXXX XXXX and requested them to provide me copy of wire transfer receipt or cancelled check for {$130000.00} received by XXXX XXXX as Trustee for Trust XXXX XXXX in XX/XX/XXXX after forced sale of my Property under authority of XXXX XXXX Board of Directors where XXXX XXXX was a Master Servicer who was responsible for distribution of these money to Investors. I also demanded a Copy of Discharge for this Mortgage and my Note. Both, XXXX XXXX and XXXX XXXX told CFPB ( a Government authority ) that my request does not belong to them, without any explanation why it does not belong to them. XXXX XXXX and XXXX XXXX both acted as my creditors, collected my money, declared me in default ; confiscated my property via very painful foreclosure and sold it acting under authority of Board of Directors for XXXX XXXX XXXX. Accordingly, answers from them are critical as to the receipt and processing of payments and disbursements. XXXX XXXX XXXX XXXX company allowed their name being used with permission, and they apparently disclaim any rate, title or interest to the administration, collection or enforcement of any alleged obligation, but third parties are using their name as though they were an actual creditor. I am perfectly within my legal rights under the law ( RESPA, TILA, FDCPA, ect ) to demand an actual explanation from them. If my request does not related to XXXX XXXX and XXXX XXXX why they performed all servicing and foreclosure activities related to my property ; sold it to a third party on XX/XX/XXXX acting under authority of Trust XXXX XXXX Board of Directions and received {$130000.00} for which Trustee XXXX XXXX issued Special Warranty Deed on XX/XX/XXXX claiming receipt of {$10.00}? Which legal authority had XXXX XXXX and XXXX XXXX XXXX to issue this Deed and where is the rest of {$130000.00} ( or {$130.00}, XXXX? ) And why XXXX XXXX and Master Servicer XXXX XXXX for XXXX XXXX never prepared and filed any Discharges for my alleged mortgage with XXXX and my note, which created fatal defects on my property Title? Trust XXXX XXXX appears to be currently active and receive ratings from XXXX XXXX as recently as XX/XX/XXXX, thus must have all accounting records, including entries on its ledger where XXXX XXXX purchased my loan from XXXX sometime in XXXX ; receipt of {$130000.00} after sale of my property in XX/XX/XXXX ; and distribution of these money to investors. Statement of Fact : On XX/XX/XXXX I signed document which looked like Mortgage with XXXX Investment and Loan. After I signed this document, the XXXX XXXX XXXX XXXX XXXX XXXX filed a Release of their Mortgage for {$1.00} consideration. So, its unclear where the rest of my loan went. My alleged mortgage was later somehow accrued by XXXX XXXX Mortgage Company to include it in a pool of mortgage loans to be deposited in the XXXX XXXX XXXX ( the Trust ) where XXXX XXXX was a Master Servicer. Which established the foundation that XXXX XXXX was controlling the securitization infrastructure and therefore all claims of " servicing ''. In cases filed by the Government XXXX XXXX was identified as the owner of XXXX XXXX XXXX and its certificates, which appear to be active as of today and receive XXXX rating. On XX/XX/XXXX XXXX assigned this mortgage to plaintiff XXXX XXXX and its alleged Trustee XXXX XXXX XXXX XXXX XXXX without the Note, which is a legal nullity in all jurisdictions. XXXX as Trustee accepted this defective Assignment on behalf of XXXX XXXX XXXX XXXX XXXX. On XX/XX/XXXX DBNT as Trustee for XXXX XXXX filed foreclosure case XXXX, XXXX vs XXXX, where DBNT claimed that I am in alleged default on my obligation. If XXXX XXXX and XXXX XXXX claimed me in Default, and now said that they have no relationship to it, they must provide me explanation about XXXX XXXXk relationship to my property and this loan during foreclosure and sale of my property. A default only occurs when there is a failure to pay someone whom I owe money to. Parties who do not own that obligation may not declare a default unless they either own the obligation or they represent someone who does. So, XXXX Bank and XXXX XXXX must answer following questions : first how do they know there was any default? If you declare a default on your neighbor 's credit card account is there a default or not? Even if this neighbor made no payment there is no default as to XXXX XXXX or XXXX XXXX. A default is a legal term. Non Payment is not a default unless the creditor says so. A declaration of default without any claim that is being declared on behalf of XXXX who is the owner of the current unpaid account receivable is defective -- - which is why the law requires that information. Did XXXX Bank and XXXX XXXX declared my alleged default to imply the existence of the loan account, and implied the loss attributable to non payment, and implied their right to administer, collect and enforce the implied loan account. And now both deny its relationship since none of that was true? XXXX XXXX and XXXX Bank must respond and clarify it to me what they mean by a default. Are they using the term as it is used in legal proceedings or just generically to indicate nonpayment of a payment indicated on a schedule that might be excused for any one of hundreds of reasons. Or there is no default because no creditor has declared a default and XXXX XXXX and XXXX XXXX deny to be my creditors or legal representatives of my creditor? Foreclosure case XXXX was based solely on this invalid Assignment ( requested by client number XXXX ) and a separate page with stamped signature of defunct since XXXX XXXX employee XXXX XXXX. No other documents or any evidence was provided to establish any legal rights to collect from me I many times tried to obtain validation from DBNT and its lawyers, who refused to communicate about XXXX XXXX and XXXX XXXX claims, rights, title or interest in the administration, collection or enforcement of alleged obligation. According to information supplied by them in public domain or in correspondence and notices directly to me the functions they identify are clearly within the definition of a servicer and are probably aiding in the process of debt collection as that term is defined. Moreover, XXXX XXXX appointed themselves as a Master Servicer in XXXX XXXX Pooling and Servicing Agreement, thus XXXX XXXX XXXX XXXX Debt Collector under FDCPA. XXXX Bank and XXXX XXXX managed to obtain favorable verdict, evicted me from the property and sold it to the third party from whom they received {$130000.00}. Now both parties XXXXXXXX XXXX and XXXX XXXX - who earlier affirmatively claimed rights to my money and my property in Chancery Case, Appeal Court case and Eviction Case as the only parties to be named as creditors - disclaim any relationship to it ; or knowledge of the content, existence or administration of any unpaid loan account receivable owed by me. The money I have paid between XXXX and funds {$130000.00} received after sale of my property appears to have been misdirected by or on behalf of XXXX XXXX and XXXX XXXX XXXX Hence it is fair to assume that they are not receiving money nor making distributions to " investors. '' If that is true then they have no right or authority to appoint any agent over any obligation owed by me, if any exists. Hence my first question is a request for a description of DXXXX XXXX and XXXX XXXX functional role in the processing, administration, and enforcement of any alleged obligation owed by me and an identification of the party ( ies ) on whose behalf you engage in such activities or functions. I am writing therefore to validate the existence of a loan account receivable, the identity of the owner of that account and to validate the payment and/or receipt by that entity of money paid by you on that account and received after forced sale of my property. Further I am writing to validate that money paid by you has been paid by the company named as " servicer '' or whether such payments are transmitted by some other person or entity. I don't owe money to anyone who claims it just because I issued a note and mortgage which nobody funder or nobody received these money, like XXXX XXXX who satisfied prior mortgage for {$1.00}. It can ONLY be an obligation owed to a creditor who can and must be identified. I don't owe money at all if the loan account doesn't exist. Through the process of legal reformation in the courts a loan account might be created and it might not. But until that account exists, there is nothing to pay and there is no creditor to pay because a " creditor '' can ONLY be a person or entity that owns and maintains an unpaid account receivable owed by me. Now both parties who claimed rights to collect my money and my property XXXX XXXX and XXXX XXXX deny its involvement after they sold my property and received money for it which they both refuse to account for. The fact that the investment banks who control this scheme did not credit a loan account is no excuse in and of itself for the failure to create that loan account and then credit it with money received on account of that. Their choice to substitute a sham " servicer '' who performs no services or functions relating to receipt or disbursement of money does not excuse them from compliance with laws, precedent, and standards that have evolved over centuries of legal jurisprudence. And the inability of consumers to understand the process is not a legal excuse for preying on them. QWR : 1. Please identify my Creditor whom I owed any money and who declared me in default, received {$130000.00} after sale of my property and had rights to receive these money. 2. Describe XXXX Bank and XXXX XXXX functional role in the processing, administration, and enforcement of any alleged obligation owed by me and and identification of the party ( ies ) on whose behalf you engage in such activities or functions. 3. Please provide me a copy of Accounting ledger from XXXX XXXX showing disbursement of funds evidencing that XXXX XXXX purchased my alleged loan from XXXX and a copy of wire transfer receipt, cancelled check of ACH as a proof of payment for my loan 4. Please provide me a copy of the Accounting ledger owned by my Creditor, from the origination on XX/XX/XXXX to XX/XX/XXXX where my alleged loan and all my payments were recorded, and declared as default. 5. Please provide me a copy of proof of payment ( wire transfer receipt, cancelled check of ACH ) for {$130000.00} received by XXXX Bank and XXXX XXXX after sale of my property in XX/XX/XXXX XXXX. Please explain the amount of other valuable consideration received by XXXX Bank and XXXX XXXX XXXX of Directors after sale of my loan in XX/XX/XXXX. 7. Please provide me a Discharge of my alleged Mortgage and Note to be filed with XXXX XXXX Recrder, with full amount of $ $ $ received by XXXX XXXX and XXXX XXXXs 8. If XXXX XXXX or XXXX XXXX do not have these records ; and deny its involvement in my case and my transaction with XXXX, I demand full disgorgement of all money, including received from me ; and from sale of my property along with interest and damages.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I entered into a forbearance plan with specialized loan servicing for a home equity line of credit. At the end of that agreement I sold the property and the line of credit was paid off and closed in XXXX of XXXX. Specialized Loan servicing has market a 120 day late on my credit in XXXX of XXXX and in XXXX of XXXX with the home sold and the line of credit closed in XXXX of XXXX it is not possible for me to have late payments on this account in XXXX of XXXX. This action is preventing me from refinancing my new home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: In 2013 a Home Equity Line of Credit was transferred to Specialized Loan Servicing. Since 2013 payments to SLS has been made, not all on time, but in good faith. Since 2013 SLS has been reporting to the credit bureaus as a collections account. The account was part of the housing crisis and the interest rate was adjusted. Payments have been paid for almost 9 years and the status has not changed. SLS sent a 1099C for the 2013 tax year. We did not request the cancellation of debt. Since the cancellation SLS has taken upon themselves to continue to report it as a collections account. I have requested several times for a copy of the note to reflect the status of the account, additional research to resolve the issue and for my own records. I have disputed the account on several occasions and still have not had a clear understanding why this account reflects as a collections account. It is not right or appropriate that SLS is hindering my ability to repair my credit for 30 years.. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90278
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted specialized loan servicing who handles my loan and ask them if they could roll one payment over to the end of the loan so I could keep up with payments. They said that would be fine then they asked if I would like a forbearance during covid until things got better, I agreed and thought it was a great option because they said that I could eventually roll the payments back to the end of the loan and start over when forbearance ended and covid was over. Unfortunately covid continued and so did the forbearance, Every time we extended the forbearance I explained to them that I wanted to make sure I could pay the payments at the end of the loan and roll them over They said it wouldn't be a problem and kept extending the forebearance. Now that I wan na go back to work in XXXX I said I wanted to end the forbearance and start paying payments.. Now they're telling me they won't roll them over to the end of the loan and want me to do a short sale.. This was not our original agreement and and they wont change there terms with a refinance or just roll them over.. I didn't do this to get kicked out of my house at the end of the covid lock down right when I'm about to go back to work. I will be contacting A mortgage attorney to address this issue If they will not rectify this problem or let 's call it miscommunication..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is to amend the case # XXXX They lied to you. They wrote in their letter of XX/XX/XXXX that " SLS had not added a Lender Placed Insurance policy on XXXX XXXX 's behalf and SLS has covered the cost of insurance for the above-referenced lapse period. '' However, today I received several letters from them, dated XX/XX/XXXX suggesting that they did just the opposite of what they told you. They bought hazard insurance from XXXX XXXX XXXX XXXX ( XXXX ) at {$2600.00} for period XXXX, and then they cancelled it on XX/XX/XXXX ( this is the day I managed to convince XXXX to write me a new policy despite previous cancellation ). They billed my escrow account {$1300.00} on XX/XX/XXXX according to transactions on my mortgage account posted on their website. Both in direct contravention to what they wrote to you in their answer that they would do! I refuse to pay that. I would rather XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX. I demand the protection of the law against those XXXX XXXX. And what should I make of them recording my most recent mortgage payment as a " single item receipt '' and/or " unapplied funds unidentified '' - I mean you see well it is the same XXXX amount as what is labeled " mortgage payment '' usually. So is that some other scam that I don't yet get? You can't just close complaints when you receive responses from companies like that. You need to do something to stop them from preying on people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 057XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a Notice of Sale of Ownership of Home Equity Line of Credit via mail XX/XX/2021 from Specialized Loan Servicing ( date of loan XXXX Loan amount- {$40000.00} ). I informed them immediately via certified mail that this is a fraudulent loan and my signature was forged. I have requested a copy of the loan documents and never received a response. I spoke to a Customer Resolution person named XXXX, XXXX several times ( 4 ) via phone and informed him as well that I never signed for a Home Equity loan and he told me that Specialized Loan Servicing could not do anything and that I would need to file criminal charges against the person who forged my signature. XXXX stated that he would send me a copy of the forged loan documents. I called to follow up on XX/XX/XXXX and spoke with XXXX and he said the documents are in archive and is taking a while to be pulled and that he will send out within 7 to 10 business days but I had to agree to a loan modification in order to stop foreclosure and send them a check for {$6900.00}. I sent a check on XX/XX/2021 in the amount of {$6900.00} that they cashed and they never sent me the fraudulent loan documents. Now they are sending me a notice that they may pursue with foreclosure and that they offered me relief assistance which is not accurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30214
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage payment is sky high due to my real estate taxes being overcharged by {$8000.00}. My mortgage was {$2500.00}. Now its {$3200.00}. It went up due to taxes being overcharged and the tax dept has sent them the refund. I am going to be XXXX in 2 weeks and I can not set up auto draft with that high payment. This will cause me to go into foreclosure. And the company refuses to do my escrow analysis immediately so that my payment will go down. I have been dealing with this issue for 3 months. This is in violation of RESPA as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Incorrectly reporting late payment ( XXXX, XX/XX/XXXX ) as late on my second mortgage with Specialized Loan Servicing. I have talked to Specialized Loan Servicing who has verbally validated that no late payments have been made. They have also indicated that they have not reported any late payment to the bureaus. I've disputed this information over 4 times to both XXXX and XXXX with little results. They have both come back saying that the lates were correctly reported by the loan servicing company. I've included the XXXX documentation as well as the mortgage servicers statements they have sent me showing that there hasn't been any late payments made. Disputes were made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XXXX.This has negatively impacted my credit scores and I would like this corrected to show never late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55433
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A