Date Received: 2022-02-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is 2nd complaint about the our loan servicer Specialized Loan Servicing ( SLS ). First complaint : XXXX submitted on XX/XX/XXXX. SLS responded and the complaint was closed on XX/XX/XXXX. But our account is still incorrect! Our account was transferred to SLS effective XX/XX/XXXX. SLS issued billing statements dated XX/XX/XXXX and XX/XX/XXXX that were incorrect. After multiple calls to customer service with no resolution, I filed a CFPB complaint. In its response on XX/XX/XXXX SLS stated they contacted the previous servicer XXXX to verify we were paid through XX/XX/XXXX and corrected our account to reflect payments of {$440.00} for XX/XX/XXXX and {$440.00} for XX/XX/XXXX. The response stated our account was due for XX/XX/XXXX contractual monthly payment. Our monthly payment is {$440.00}. But when I called on XX/XX/XXXX to make that payment, the customer service agent said the account was due for {$760.00}. That is incorrect! The customer service agent was unable to explain the discrepancy of {$320.00}. Then she said it was an administrative billing fee for the type of loan you have and said it was a separate issue from our prior complaint. That makes no sense! We never paid such a fee with the previous servicer. This is a HELOC that was termed out around 7 years ago. Furthermore, SLS has never detailed an administrative fee on any of the billing statements we received since the loan was transferred and such a fee was NEVER mentioned in the previous MULTIPLE phone calls I made trying to resolve the errors on our account. Now they are trying to cheat us out of {$320.00}. So I made payment of {$440.00} to cover our XX/XX/XXXX contractual monthly payment and I disputed the {$320.00}. The customer service agent and said a dispute/research request was submitted and suggested I call back next week to follow up. This is is the same runaround I went through before. Its been over 2 months since our account was transferred to SLS. I have spent hours of my time trying to get our account corrected and it is still wrong! I have made all contractual monthly payments through XX/XX/XXXX. The incompetence of SLS in onboarding our account is unacceptable!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2022-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We refinanced with XXXX in XX/XX/XXXX. As part of our closing, they insisted on paying our property taxes that were due by XX/XX/XXXX. So the title company for XXXX ( XXXX XXXX XXXX ) paid our property taxes at closing ( receipt attached ). Shortly thereafter, our mortgage was sold to Specialized Loan Servicing. Specialized Loan Servicing then sent in a check to pay our property taxes AGAIN. The website shows they issued the check to XXXX XXXX on XX/XX/XXXX for {$4900.00}, which left our escrow account firmly in negative territory. I tried calling them on XX/XX/XXXX when I realized their mistake, but could not get through to the escrow department. It kept disconnecting me. I got a hold of a live person by going to the payment division, and the rep confirmed that the phone lines for escrow were down and to call back another day. He suggested I contact XXXX XXXX in the mean time to see what happened with the payment. I called XXXX XXXX MO XXXX XXXX XXXX, who confirmed that they had indeed received the check from Specialized Loan Servicing, but as the property taxes for our account had already been paid previously on XX/XX/XXXX by XXXX XXXX XXXX, they sent the check back to Specialized Loan Servicing without depositing it in early XXXX. In the mean time, I sent an online message to Specialized Loan Servicing to try to rectify the situation since their phones were supposedly down. All I received was a message to call them. Not helpful. As they have limited hours, I had to take time off work on XX/XX/XXXX to try to get a hold of someone again. Finally did. She said they would " research '' it and to give them XXXX business days, even though it had been at least a week since they likely already received the returned check. It has now been XXXX weeks since my phone call to them and nothing has been done. I am extremely concerned about our money at this point, as their online reviews are awful. We didn't have a choice as our mortgage was sold to them, so it is important that someone is watching over their business practices. They have STOLEN {$4900.00} from our account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2022-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Specialized Loan Servicing is resposible giving credit report late payments from XX/XX/XXXX on a new loan closed in XX/XX/XXXX FIRST PAYMENT DUE XX/XX/XXXX MADE XX/XX/XXXX NOT DUE UNTIL THE 16 OF EACH MONTH XXXX PAYMENT MADE XX/XX/XXXX PAYMENT MADE LOAN TRANSFERED TO SLS XX/XX/XXXX FROM LOAN CARE.Five seperate loan # had been supplied i have given copies with my complaint.Along with my call record JUST ONE OF MANY.Showing how upset i was that i could not get a normal statement. Now i just ran my credit to see that because of LOAN CARE AND SLS refusing to give a payment method I MADE DOUBLE PAYMENTS IN XX/XX/XXXX IT SHOWS THREE PAYMENTS SLS ONLY REFUNDED ONE PAYMENT IN XXXX LOAN CARE TOOK DOUBLE PAYMENTS FROM XX/XX/XXXX TO XX/XX/XXXX HOLDING THE PAYMENT NO LETTER SENT SAYING IT WAS INCORRECT SLS REFUSING TO ANSWER SENDING THE LETTER I GAVE A COPY THEY WERE REVIEWING... XXXX MO FOR THIS COMPANY NO ANSWERS REFUSES TO MAKE ANY DOCUMENTS AVAIABLE. LOOK AT WHAT I HAVE PROVIDED TAX STATEMENT WRONG FOR XXXX I HAVE SO MUCH MORE TO SUPPLY ... THIS IS DONE WITH MALACE AND FULL INTENT TO MISLEAD WITH HOPES OF PUTTING BORROWERS IN RISK OF FORECLOUSER AT FIRST I GAVE THEM THE BENIFIT OF THE DOUBT,,, NOW THREE YEARS LATER WITH NEW HARRASMENT EVERY MONTH FROM THIS COMPANY I CAN SAY THE REFUSAL TO SUPPLY INFORMATION ALONG WITH THE LETTERS TO DEMAND MONEY THAT IS NOT DUE, EVEN SENDING INCORRECT INFORMATION TO THE CREDIT BUREAU I HAVE PROVIDED MY PAYMENT HISTORY FROM MY BANK I HAVE NEVER BEEN LATE EVER. TO DAMAGE ME HAS BEEN ALMOST EVERY MONTH .EITHER SENDING LETTERS DEMANDING INSURANCE WHEN THE BINDER WAS SENT TO THEM IN ESCROW..PRETENDING THEY DID NOT HAVE IT .EVEN CALLING THIS PROPERTY A CONDO WHEN THE APPRAISAL SPELLS IT OUT .RESIDENTIAL FOUR PLEX FOUR SINGLE FAMILY HOMES ON A LOT IN A RESIDENTIAL NEIGHBORHOOD OF THE SAME .SMALL INCOME PROPERTY CONFORMING EACH HOUSE SEPERATE METERS PARKING YARDS STUCCO EXTERIOR RAISED FOUNDATIONS LAUNDRY ROOMS IN EACH HOUSE.GARAGES NOW THE SLS PEOPLE HAVE DAMAGED ME BEYOND WHAT I CAN EVEN SAY ... ..I NEVER IN MY LIFE TIME HAD A MORTAGE LATE OR HOME LOAN LATE ... ..IT HAS BEEN THERE SINCE I TOOK LOAN I JUST RAN MY CREDIT I SENT A COPY .THERE IS NO WAY TO DEAL WITH THIS COMPANY I HAVE PHONE CALL RECORDS ON HOLD FOR HOURS FAXES UP TO 45 PAGES AT A TIME LETTERS I CANT TELL YOU HOW MANY SPECIALIZED LOAN SERVICER IS DANGEROUS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92646
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: In XXXX I became sick and started having financial issues so I contacted a lawyer that specialized in filing a chapter XXXX bankruptcy. Bankruptcy case # XXXX ( Debtor - XXXX XXXX XXXX ) bankruptcy was filed by Law Offices of XXXX XXXX XXXX ( XXXX XXXX XXXX. I received confirmation that my bankruptcy was approved in XX/XX/XXXX. XXXX XXXX added my XXXX mortgage to my bankruptcy for {$29000.00}. Which since my bankruptcy was approved I thought I was released from that debt. Flash forward to XX/XX/XXXX I started receiving mail from Specialized Loan Service on behalf of XXXX XXXX XXXX XXXX which I assume took over my second mortgage debt because I have never done business with them or ever heard anything about this debt owed that I thought was written off in my bankruptcy in XXXX. I never received any notifications that this debt was still owed since XXXX. This debt wasnt added to any of the XXXX credit reporting agencies which I check frequently as I built my credit back up to XXXX rating. Specialized Loan Service has submitted a foreclosure on my address on XXXX. When I started receiving mail from them I thought it was another scam and disregarded until in XXXX I started receiving all kinds of mail from companies saying we can help you stop the foreclosure? So I started to investigate and found out this is real. I cant believe this can be legal that they can foreclose on my condo were I have lived since XXXX. I pay my mortgage every month on time and never missed a payment or been late! Now they are trying to take my home over a debt for {$29000.00} that I thought was written off and I was relieved from in XXXX. My biggest complaint is why was I not told in XXXX that my XXXX mortgage was not written off on the bankruptcy filed and approved in XXXX and XXXX years later the debt Im now told is still owed? I am permanently XXXX and live off {$1900.00} a month now and I have spent all my savings and XXXX keeping myself alive. Specialized Loan Service has sent me a loan modification which i will attach along with the lien that is attached to my property. I can not believe this type of fraud in my eyes can be legal. If I lose my home of XXXX years that I have put my heart and soul into, and they can throw me out and I will be XXXX! This cant be right! Please let me know what I can do to stop this foreclosure and stop them from stealing my condo from me. I live alone just me and my XXXX dogs and XXXX fish and if they take my condo I have no where to go and will be XXXX! Specialized Loan Service has offered a loan modification at 5.1 % and they want {$7200.00} up front in order to initiate the loan! I have no saving and barely able to pay my bills monthly but I do every month. Im currently dealing with signs of early XXXX and thats why Im permanently XXXX and these types of legal matters totally confuse me and Im doing everything I can to save my home! With my credit score being good I have been talking to lenders that possibly can refi my current mortgage and incorporate my XXXX loan that I thought was released in XXXX. With a refi I then can pay off the XXXX mortgage in full. But I can not secure a refi because my property address is in pre-foreclosure which stops any company from approving a refi! Im so scared that after XXXX years I could lose my condo! Please see attached documents of foreclosure & refi modification that they are currently offering! PLEASE PLEASE HELP ME STOP THIS! I have put my heart and soul into my home and spent thousands of dollars on renovation projects throughout the XXXX years I have lived here!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-04
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: PLASE HELP ME Complaint Against Specialized Loan Services LLC Account No : XXXX XXXX XXXX Foreclosed PropertyAddress : XXXX XXXX XXXX. XXXX, GA XXXX Property Foreclosed : in XXXX I, XXXX XXXX, bring this issue to you once again as Ive been trying to deal with issue for years and no one at Specialized Loan Service, ( SLS ) will address the credit reporting errors. I have contacted SLS over twenty times with no one to help me. In XXXX, I submitted paperwork for a home loan and was denied due to SLS reporting a XXXX foreclosure that was reporting still active and reporting late when the property in question was CLOSED. The reporting caused me a great deal of distress as I contacted SLS pleading that they make the correction, and remove it from credit reporting. It was requested by SLS that I send my request in writing, which I did send via Certified Return Receipt. I received the receipt of acceptance from SLS, however, they continue to report the account to the credit reporting bureaus. Due to the incorrect reporting, I lost out on purchasing a home as no lender would work with me. In XXXX, I am in the process of purchasing a home and once again, SLS has not removed, nor have they corrected the incorrect information they are reporting to the bureaus. It is imperative that this be corrected asap! I can not lose out on purchasing a home once again due to SLS violating my rights as a consumer and disable veteran. There is no reason why SLS can not make the correction and also remove the account from reporting as its a very old account that continues to hurt my rights of purchasing a home for me and my family. This has caused me so much emotional distress, and XXXX. If this is not corrected, I will lose out on another home. If this is not corrected, I will seek legal counsel for emotional distress and damages. I seek your assistance with this issue that I can not get SLS to correct. Thank you, I may be reached at XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2022-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This SPECIALIZED LOAN SERVI XXXX account is reporting derogatory information as reported in my Credit Bureaus XXXX The first being with the FDICs Uniform Credit Retail Credit Classification and Account Management Policy. And the second being the FCRA, which requires all reporting to be 100 % accurate. If the information is NOT 100 % accurate it must be deleted from the agencys report. The following information listed below is inaccurate. The Credit Reporting Agencies has not taken the correct steps to evaluate the information. I need you to please evaluate this reporting by making a revision of the information provided. SPECIALIZED LOAN SERVI XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98407
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dear CFPB, My loan with SLS is incorrectly showing status and all my payment information is not there. As per new credit report, it is showing the last payment was XX/XX/XXXX ( XX/XX/XXXX ), when I am paying every month and it not showing that. Also, it is not reporting any of my trial payment that I made before. It is also incorrectly showing 120 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & prior months. I have sent letter to this company with " goodwill deletion request '' and so far, has not been granted. Prior XX/XX/XXXX, I was not responsible for these payments due to Divorce settlement, and I even presented that stipulation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 114XX
Submitted Via: Web
Date Sent: 2022-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is a complaint being submitted about CMC Funding INC ( serviced by Specialized Loan Servicing LLC ). They did not automatically cancel my PMI as they should have as per the PMI cancellation act under the Homeowners Protection Act. I've already contacted them and they've responded that I needed to notify them to cancel PMI, however that is not true because the amount I paid towards my mortgage should have triggered an automatic termination. Automatic Termination The Act requires a servicer to automatically terminate PMI for residential mortgage transactions on the date that : The principal balance of the mortgage is first scheduled to reach 78 percent of the original value of the secured property if the borrower is current ; or If the borrower is not current on that date, on the first day of the first month following the date that the borrower becomes current ( 12 U.S.C. 4902 ( b ) ). If PMI is terminated, the servicer may not require further payments or premiums of PMI more tha n 30 days after the termination date or the date following the termination date on which the borrower becomes current on the payments, whichever is sooner ( 12 U.S.C. 4902 ( e ) ( 2 ) ). There is no provision in the automatic termination section of the Act, as there is with the borrower- requested PMI cancellation section that protects the lender against declines in property value or subordinate liens. The automatic termination provisions make no reference to good payment history ( as prescribed in the borrower-requested provisions ), but state only that the borrower must be current on mortgage payments ( 12 U.S.C. 4902 ( b ) ). On XX/XX/XXXX I paid off {>= $1,000,000} towards my conventional home mortgage bringing the amount owed on of {$510000.00} down to {$170000.00}. This resulted in my principal balance reached over 78 % of the value of the property on XX/XX/XXXX therefore according to the Homeowners Protection Act my Private Mortgage Insurance should have been terminated. Instead, I was still charged the PMI on 4 different occasions, on XX/XX/XXXX for {$90.00} again on XX/XX/XXXX for {$90.00}, and on XX/XX/XXXX when I was charged twice for {$90.00} and {$33.00} for a total of {$300.00}. These were PMI fees that I should have not been charged since I had already paid off more than 80 % original value of the property. I called Specialized Loan services in XXXX and told them to stop the payments, they did eventually stop the PMI payments but they never refunded me the PMI payments of {$300.00} that I had already paid. The PMI should have never been charged since my lump sum payment on XX/XX/XXXX should have automatically terminated my PMI. They're claiming that I should have requested for the PMI to be cancelled but that is not true according to their own policy and according to XXXX XXXX XXXXXXXX : Termination of Conventional Mortgage Insurance ( XX/XX/XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75048
Submitted Via: Web
Date Sent: 2022-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Dear CFPB, My loan with SLS is incorrectly showing status and all my payment information is not there. As per new credit report, it is showing the last payment was XX/XX/XXXX ( XX/XX/XXXX ), when I am paying every month and it not showing that. Also, it is not reporting any of my trial payment that I made before. It is also incorrectly showing 120 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & prior months. I have sent letter to this company with " goodwill deletion request '' and so far has not been granted. Prior XX/XX/XXXX, I was not responsible for these payments due to XXXX settlement and I even presented that stipulation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11432
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have tried to contact someone in the tax department of Specialized Loan Servicing for several weeks now because my property taxes have not been paid for 2021. I have an existing escrow account set up with more than enough money to pay the taxes, however I can't get in contact with anyone at this company. When I've called, I sit on hold for an hour and then they drop my call. I've called multiple times in the past few weeks. I also received a letter this week stating that they were going to have to buy insurance on the property because they didn't have a record of me having current insurance. Well I do have current insurance, through XXXX, and even their website states that my insurance is current. I would like to confirm that they have a record of my insurance and have them pay my property taxes out of my existing escrow account, but it seems it's impossible to speak to someone at this company. Truly terrible customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2022-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A