Date Received: 2023-12-20
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: Company had scheduled foreclosure sale for XX/XX/XXXX. Sale was cancelled due to my filing of suit in federal court and filing of a les pendens. Inconsistencies were found with time barred debt among other issues. Our congressional Office sent a request for more information and responded with letter ( see attached ). This response letter was not even signed by an officer of SLS in response to a congressional inquiry, canned signature by XXXX a teller, no title or official office. This shows to me the lack of seriousness with which they assign these type of issues. This is all a continuance of a ZOMBIE mortgages that SLS is trying to foreclose on utilizing a fraudulent deed of trust.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85635
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I recently filed bankruptcy and lost online access to my mortgage account, which makes it impossible to make online payments to my mortgage company. I was told that due to my bankruptcy, their policy is to shut down online payment access and only allow certain methods of payment, many of which cost upwards of {$15.00} to {$30.00} per payment method ( XXXX XXXX, XXXX 's Check, etc. ). I spoke with a " bankruptcy XXXX '' within my mortgage company on XX/XX/23 and they refused to restore access to my online account and basically demanded that I send in my payments either by XXXX XXXX, a Cashier 's Check, or a personal check. Considering all of the check fraud present in this world, I am not about to mail off a personal check and risk losing my entire life to someone washing a check and changing the amount on the check. This mortgage company is taking away my liberty and choice of making payments the way I want to make them without having to incur additional fees. This is not the first time they have locked me out of my online account. I am stuck with this company until my home is paid off or I win the lottery. Neither of which will happen anytime soon. How can a company take away a payment choice without notification?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I am writing to formally address the ongoing and egregious violations of the Home Equity Line of Credit ( HELOC ) Agreement, as well as the Real Estate Settlement Procedures Act ( RESPA ) and pertinent consumer protection statutes by Specialized Loan Servicing LLC ( hereinafter referred to as " SLS '' ). This correspondence serves as an official notification of the breaches of contract that SLS has committed and continues to perpetuate. SLS is in clear violation of the terms stipulated within my HELOC Agreement, specifically concerning the obligation to provide monthly statements delineating the status of my account. Despite the explicit terms mandating the provision of these statements ( section 4b. ), SLS failed egregiously to fulfill this fundamental obligation, constituting a direct breach of our contractual agreement. Furthermore, in accordance with RESPA and other consumer protection laws, SLS is legally bound to comply with the requirement of furnishing monthly statements to borrowers. The consistent failure to provide such crucial documentation not only violates our contractual arrangement, but also constitutes a violation of the aforementioned federal statutes designed to safeguard consumers. Repeated attempts on my part to rectify this matter through communication and also filing complaints with SLS, have been met with disregard and an absence of appropriate action. SLS has regrettably neglected to acknowledge its breach of contract and the concurrent violations of RESPA. Such behavior is unacceptable and undermines the trust and obligations inherent in our contractual relationship. It is pertinent to note that this is not an isolated incident, as evidenced by the Consumer Financial Protection Bureau 's Consent Order against SLS, highlighting prior transgressions concerning RESPA. This recurring pattern of non-compliance with federal laws demonstrates a systemic issue that requires immediate rectification on the part of SLS. In light of the aforementioned breaches and consistent disregard for contractual and statutory obligations, I demand prompt remedial action. Specifically, I insist on immediate rectification of the failure to provide monthly statements and a comprehensive plan to ensure future compliance with the terms of the HELOC Agreement and relevant federal laws. Please consider this correspondence as an earnest attempt to amicably resolve these concerns. Your prompt attention to this matter is anticipated and appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Trouble during payment process
Subissue: Private mortgage insurance (PMI)
Consumer Complaint: I called SLS on XX/XX/2023 requesting information to cancel the PMI on our home loan and to begin the cancellation process. I was told on the call that I had to wait for a correspondence/denial letter from them to begin the process. Our home value far exceeds the required 20 % difference in outstanding loan to home value to cancel PMI. I never received any communication from SLS, so on XX/XX/2023 I followed up again online requesting to begin the process to cancel PMI. Almost two weeks later, XX/XX/2023, I recieved online communication from SLS stating the letter had been mailed when requested. I never recieved the requested letter, but did receive a letter regarding the change in my escrow calculation during this timeframe. When looking on the SLS website, the letter is not showing as a document that was sent to me during the timeframe of my call ( screenshot uploaded as documentation ). When I originally called I asked for the specific price to do the appraisal for my area. I was told at that time they could only provide a range, however once my appraisal was ordered they could provide the specific price. The appraisal pricing online varies widely from {$200.00} to over {$800.00}. I recieved a phone call on XX/XX/2023 to complete my appraisal for the next business day, however no price was provided and SLS was closed since it was the weekend. I called first thing on XX/XX/2023 before the appraisal began, again to get an exact cost. At that time, the rep informed me ( rather rudely ) that they would not be providing me with an exact cost, that all I could get was the range provided online ( that varied by approximately {$600.00} ). This seems like a Truth in Lending violation. Our home appraisal was completed on XX/XX/2023. It is now XX/XX/2023 and I still have had no communication about price/cancellation of PMI. Although when I go to the SLS website my monthly payment amount has been reduced by my PMI amount, so I'm assuming my home evaluation showed that we've more than paid off our home 's 20 % home value to loan amount. The PMI amount, approximately {$210.00}, could have been cancelled several months ago if SLS would have provided communication when I requested. I also still have no clue over a week later how my the appraisal is going to cost us.
Company Response:
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Loan originated from XXXX XXXX. They sold loan to Specialized Loan Servicing. Loan was sold with impound account including taxes and insurance. SLS did not pay insurance bill. Policy lapsed for two months until I paid insurance. Premium was {$100.00} more. SLS fined account {$76.00}. Called company, who insisted insurance was not part of escrow. I have done 7+ loans with XXXX XXXX. Insurance is always included in the impound account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: SLS is attempting to foreclose on a a second mortgage with a fraudulent assignment. The assignment is robo signed by a well known robo signer. The assignment was created after cutoff date for the trust that XXXX XXXX XXXX XXXX is serving as the trustee for. The previous serving company attempted to foreclose and also filed a lawsuit but the judge signed an order dismissing their claim. The attempt to foreclosure with fraudulent documents and the polling servings agreement filed with the United States Security Exchange clearly states in section 201 that the assignments had to been conveyed within 99 days prior to the cut off date of the trust which was in XXXX of 2005. They are violating the pooling and serving agreement that held with the XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: Bought my house with cash XXXX, XXXX from divorce money. I am permanently XXXX. In XXXX, was scammed with cash and credit cards. XXXX XXXX into a XXXX loan with XXXX cash out. The loan seems illegal. Research says it is illegal to turn unsecured debt into secured. Null and void. In XXXX, XXXX XXXX bankruptcy discharged all my debt. XXXX shows sls loan as closed due to bankruptcy and no liens on property. There are no liens on my property at the local Courthouse either. They refused to modify my loan about a year ago. They did not respond to my app requesting mortgage assistance. They said short sale is available as an option. But i have asked for short sale, and they don't respond, instead say they need full payoff. They are playing hardball, especially since their homeowners insurance would not cover a water shut on after pipe freeze problem last year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-16
Issue: Trouble during payment process
Subissue: Paying off the loan
Consumer Complaint: I requested a payoff quote through the website on XXXX. It said I would receive it via email in XXXX hours. I did not get it so I requested again XXXX. Nothing. I tried calling the XXXX number they have listed and it was answered by an automated system trying to sell me a home monitor. No way to reach Specialized Loan Servicing. I then found another number and requested the payoff quote. Nothing. At this point I made a payment through my bank to them that would have paid off the balance. It was received on XXXX and then rejected on XX/XX/XXXX. Rejected in that it was not applied to my account nor did anyone contact me, but out was not returned. After a lot of searching I found another number and actually talked to a person on XX/XX/XXXX. He said my payment was rejected because I could not pay off the loan that way, the payment had to go to another address by way of cashiers check or wire transfer. He told me my money would be returned and that it was in the last stage. When I never received the money back into my bank account I called again on XX/XX/XXXX. This person seemed very unsure of herself and first told me Iwould receive a check in the mail. When i questioned that she told me no it will be returned the same way it was received. I asked when and she said by XX/XX/XXXX. At that point I asked to speak to a supervisor and she said no one was available. I asked for a call back but as of today that has not happened. I want my money returned so I can pay off the mortgage according to their procedures even though they actually have the payoff.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48111
Submitted Via: Web
Date Sent: 2023-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I have been fighting foreclosure since XXXX in efforts to save my home. I purchased the home in XXXX from XXXX, they closed and the loan was transferred and is now being serviced by XXXX. Initially the home was puchased with someone, but the relationship ended less than a year later causing the initial hardship due to loss of income in the home. In XXXX we completed a quick claim deed removing his interest in the property. During that time the loan was modified but circumsatances, job loss prevented me from being able to complete it. I am now gainfully employed and could easily afford the mortgage but the arrearage has prevented any positive resolution. Because of how long this has been going on, my loan is in default of about {$100000.00} as of XX/XX/XXXX. There was a program in place called the IL XXXX Assistance XXXX ( XXXX ) that was offering up to {$60000.00} which I was approved for as long as I could bring the past due down to $ XXXX or less. I found an investor, XXXX XXXX who obtained power of attorney in an attempt to negotiate with XXXX on my behalf. He offered an additional $ XXXX bringing total funds available to $ XXXX to go toward the past due and they would not consider it. I was told that they would not give another modification because over the loan I had maxed out but I learned that there is no maximum amount allowed and they still have over XXXX XXXX dollars provided from the federal government that they are required to use and that they are choosing not to work with consumers. I did not want to lose my home and have exhausted my resources in efforts to resolve this. Since all has been unsuccessful, I am now attempting to resolve this via a short sale agreement that was submitted earlier this month and so far XXXX has not responded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-15
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: Pursuant to 12 CFR 1024.36 ( QWR ), I have requested full accounting ledgers on many occasions from SLS ( see attached ). The mortgage debt was originated and transferred to many different servicers. At one point XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) serviced the debt. On or about 2012, XXXX XXXX XXXX, advised that they wrote off the debt and forgave the balance per the National Mortgage Settlement of 2012. SLS has refused to supply the ledgers from all past mortgage servicers. Per the FDCPA and CFPB law, SLS has an obligation to supply all accounting ledgers to prove up the validity of the debt. They are claiming that the debt has accelerated from {$48000.00} to over {$120000.00} with no explanation. They have also filed notice of default on this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2023-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A