Date Received: 2016-06-01
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: My husband and I were approved for a loan modification and the mortgage lender still has not update our credit reports. I have sent them communications and disputed with the credit bureaus and nothing transpired. It has now been a year since the loan modification has taken place and our credit is still being impacted with their inaccurate reporting. The credit report shows us as being past due {$2400.00} as XXXX/XXXX/2016 the last update from my dispute. This incompetent mortgage lender SLS Specialized Loan Servicing company has ruin XXXX our credit for an year and I want it resolved immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32221
Submitted Via: Web
Date Sent: 2016-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-31
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a second mortgage on my home with Specialized Loan Servicing , LLC. I pay my {$440.00} mortgage on time every month. For the last eight months I have been sending in a seperate payment of {$500.00} that I have clearly marked " Additional Payment for Principal Only ''. They have only applied XXXX of these payments to my principal. I have called three times and submitted a previous complaint. They said they corrected it and that they would send me a listing of all of my payments. They sent the list of payment but it also showed that they have only applied XXXX of these payments to principal. The other principal only payments they are holding in an " unapplied account '' or they apply it to the next regular payment. They are holding my money. Not applying it as I asked and lying to me about it when I call. I believe they are fradulently doing this to extend the loan that I am trying to pay off early.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2016-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My second mortgage, held by SLS, was converted into a regular mortgage without any notification and at a 5 % interest. This more than doubled my payments overnight.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2016-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-29
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was sold to Specialized Loan Servicing LLC without my knowing. I had a bi-weekly payment schedule paying half the monthly mortgage every 2 weeks. The previous mortgage servicer had no issue with this. Once SLS bought my mortgage, without my knowing, they started charging me late fees. When I figured out what was happening, I contacted them and the CSR said that SLS does not accept partial payments at all. I even offered to make a couple of payments early so I would never be behind. The CSR stated that was not allowed. How can SLS purchase my mortgage without my knowing and then change and restrict my payment options? In looking into SLS, it seems that many people have had issue with them, and filed many complaints. Please look into this shady company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94530
Submitted Via: Web
Date Sent: 2016-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-28
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We currently are not being provided monthly statements due to the fact that we filed bankruptcy four years ago. It is their policy that we be protected from receiving such a document according to the law. Our mortgage was transferred to this current mortgage company XX/XX/XXXX. Up to that date, we received monthly statements. After respectfully requesting statements earlier this month based on the Dodd-Frank Wall Street Reform and Consumer Protection Act passed by congress on XX/XX/2014 requiring we receive a " Periodic Statement '', closely being defined as a monthly statement, their response was no, they are not required by law to provide monthly statements to active and/or discharged bankruptcies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2016-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for XXXX in XXXX and submitted the XXXX to do a short sale. The servicer SLS issued an approval good for 120 days. I did not have a buyer and switched to do a loan modification. The modification was declined. I recently listed my home in XXXX and have found a buyer. SLS will not allow me to participate in XXXX anymore and said that it had expired back in XXXX. They said they only allow the homeowner 's a one time courtesy to participate in the XXXX program. I need help with relocation assistance because I was unemployed for some time and that was the cause of my mortgage delinquency. I have requested them to provide me the investor information and contact info, but SLS will not provide the contact phone number, only the name, which is XXXX XXXX. I do not understand why SLS is saying no, as the investor also gets reimbursed and paid money from the XXXX program. They are not willing to make any exceptions. I currently have a buyer who also is willing to pay for the XXXX delinquency dues of $ XXXX. The short sale has been over 30 days now and submitted to SLS. I do not know how long the buyer is willing to wait. I have already received the Notice of Default on XXXX/XXXX/16 and if the buyer walks, the investor can proceed with filing a Notice of Trustees sale and the property be foreclosed if I ca n't find another buyer that is willing to pay an additional $ XXXX out of their pocket. The only thing holding up the close of this short sale is SLS not allowing me to participate in the XXXX program. SLS has everything else they need to approve the short sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92879
Submitted Via: Web
Date Sent: 2016-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: On XXXX, XXXX, 2016, I applied for a HAMP modification from my new loan servicer, Specialized Loan Services ( " SLS '' ). I am including a copy of the email submission page as well as a copy of the completed application. On XXXX XXXX, I received a letter from SLS indicating that " [ SLS ] is in receipt of [ my ] request for assistance. I have included a copy of the letter as well. As of today, XXXX XXXX, 2016, I have yet to receive any decision or other communication from SLS concerning my request for assistance. I am a XXXX person and suffer from mental ailments ( among other thing ), so the anxiety caused by completing these applications is enormous. Nonetheless, since I have been through the process, I am very careful to include everything required in the application and to document the things being done. I am also fairly certain that this office, FCRA and other regulations, statutes and agencies are supposed to police this kind of activity. In particular, when I called SLS today, I contacted my " new Relationship Manager '' at the number and extension provided on another letter from SLS dated XXXX/XXXX/2016. After being routed through several different sections for a number of excruciating minutes, I was finally routed to someone who was completely clueless. She tried to suggest that I had n't applied, but then acknowledged I had. She then said that my account had a note that I was missing information, but my application did not need any information and I NEVER RECEIVED ANY NOTICE from SLS beyond the letters I have referenced in this account. Later, when I mentioned the assignment of the new relationship manager, she indicated that I do n't have such an individual, that it 's a " group number '' and the conversation degraded when I tried to correct her with her own letter that specifically assigned me a new " Relationship Manager '', XXXX XXXX, with a Teller ID. # of XXXX. XXXX does not exist nor does any so called relationship manager. This is a fraud being perpetuated by this company in direct countervention of the recent settlements and laws put in place to insure that people like me are given the right kind of attention in desperate financial situations when the house is on the line. As if that were not enough, the young woman proceeded to tell me that no action had been done on my account since XXXX, which makes absolutely no sense, given that they " assigned '' a new " Relationship Manager, '' and acknowledged receipt of my application. Finally, she made reference to " forebearance status '' that I was currently enjoying. I applied for and was granted XXXX6 months forbearance from XXXX Mortgage immediately prior to their transferring service to SLS. I requested copies of my mortgage documents, but SLS provided everything but the executed forbearance agreement with XXXX. At some point, they did send me a forbearance agreement for execution, even though at that time I had never applied for any assistance from SLS. Because my XXXX forbearance was expiring and despite the fact the offer date on the SLS XXXX had expired, I executed that forebearance agreement and sent it back to SLS, but I never recived acknowledgment about it either. In either case, both forbearance would have expired by now and I have applied for a modification. I am hopeful that this can be resolved without the need for me to redo and resubmit multiple documents. Those type of XXXX game practices are supposed to be prohibited now. Frankly, given the undue anxiety dealing with SLS is causing, I am hopeful you have the power to either strip this lien from them completely and release me ( the house is WAYYYYYY underwater ) or fine them significantly enough to make it matter. The way that my account is being handled is deplorable, and I have real estate legal knowledge,. since I practiced real estate law before becoming XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30310
Submitted Via: Web
Date Sent: 2016-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My original issue started in XXXX XXXX. I sent in a dispute for funds in the amount of {$910.00}. I rcvd a statement for XXXX XXXX with a total amount due of {$2300.00} which was paid via XXXX XXXX on XXXX XXXX, XXXX. The following month I received a Mortgage Statement reflecting the {$2300.00} was a partial payment and my new balance was {$4300.00}. I did not feel I should pay this amount as the adjusted amount was not disclosed for the month of XXXX. Keep Your Home California ( KYHC ) started making a payment on my behalf in XXXX XXXX in the amount of $ XXXX to Specialized Loan Servicing ( SLS ) as I was not employed and was looking for work. In the mean time I started the MOD process with SLS as I no longer had a XXXX income and was pulling from my IRA to make my payments. I am not of retirement age, however I was able to give myself a source of income from my IRA. The " income '' was not typical and SLS just gave myself and my daughter XXXX XXXX the run around with documents that need to be sent. During this process I saw my account balance grow and grow and I did not understand how this could be as the 3rd party entity KYHC was making a {$3000.00} payment therefore the remainder was {$330.00} per month. I tried to make a payment for the difference ; however I was told by a representative at SLS I was unable to. In XX/XX/XXXX is when I started to see this balance become very large and kept questioning the amount owed. At one point my monthly statement reflected that I owed $ XXXX which made absolutely no sense as my payment was {$3300.00} and KYHC was making a payment of {$3000.00}. With doing basic math with the difference of {$330.00} x XXXX = {$3900.00} and not $ XXXX that the XXXX XXXX statement reflected. In XXXX my representative XXXX finally located the funds from KYHC. They were sitting in a separate area of my account and she originally said I owed {$1500.00} and would be able to make a payment to bring my account current and the funds would be released to my account. Later in our conversation she said the funds need to be returned to KYHC. I was very confused with what she was saying and she could n't really explain everything to the common person. I have had my daughter XXXX XXXX involved as I do n't understand the lingo of the mortgage world. My daughter spoke with a manager to try to explain the confusion and how I had tried to make a payment before but was told I was not able to. This manager said there was nothing that could be done with no real explanation and instead of trying to make things right on my account, SLS claims they have sent back {$12000.00} on XXXX/XXXX/XXXX to KYHC. To this date, KYHC states they have not received these funds back from SLS. I have tried to get answers from the Executive Services Dept. of SLS since XX/XX/XXXX keep getting the same answer from the Cash Dept. Not one person has reached out to KYHC to see if the funds were ever rcvd after I 've given a contact name and number and now they have asked that I put everything in writing. SLS has adversely affected me in so many ways. The company is showing that I am 7 months behind, where if they would have taken in the funds from the third party I would 've been only 2.5 months late. I am grateful for the modification I have rcvd and would like to continue with its terms but I do not agree with the principle balance as I was never credited the full amount the 3rd party has funded to my account. I now sit here with a $ XXXX note from KYHC and had to claim this as income on my XXXX however I was not given the proper credit as SLS kept $ XXXX. At this time it seems the funds are lost and no one with any incite can direct me or assist in getting these funds credited to my account. I do not agree with the principle balance on my new MOD agreement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92804
Submitted Via: Web
Date Sent: 2016-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was sick in XXXX and XXXX XXXX and could not pay my mortagage I make a complaint to cfpb XXXX XXXX XXXX case number XXXX and XXXX. SLS said that got there payment for XXXX and XXXX XXXX but I have made the XXXX payment this siad that Iam XXXX month behind in payment I have a statement from XXXX Bank where I paid XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2016-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: SLS promised me a loan modification, but before receiving a permanent modification plan, I had to enter a trial period payment plan under the Home Affordable Modification Program, I was promised that if I made the trial payments on time, the foreclosure judgment on my house would be cancelled. After making my last trial payment, on time, I received a letter from the court stating that my house will be put on sale to the highest bidder on XX/XX/2016. ( letters attached ). Again SLS has lied to me and my family, just when we thought he had finally reached an end to this nightmare, it looks like to me, the nightmare have just begun. please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2016-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No