Date Received: 2023-08-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX Specialized Loan Servicing, or SLS filed a Lien on my property without my consent. The issue is, I am not even aware of any debt or bill for the past 14 years from my original lender, and there is no collection or payment activity on the debt SLS is claiming I owe them. There is no communication or letter from my original lender transferring any loan to SLS. It is possible that my original lender must have granted forbearance, forgiveness, or write-off on the debt due to the market crash in XXXX and XXXX which prompted the modification of my loan in XXXX. However, SLS has sent numerous statements with inconsistent history on the payment of the debt they are claiming I owe them. They have also provided an inconsistent history of the original lender 's address and phone number. I have asked SLS for their proof of debt which they feel I am obligated to make any payments to them as they have never loaned me any money nor have I made any binding contractual agreement with SLS that makes me an obligated party to make any payment to them. Recently SLS has threatened foreclosure action on my property and demanded that I pay {$46000.00} ( Forty-six thousand dollars ) in bulk otherwise my property will be foreclosed. I find this outrageous and I am requesting your assistance in stopping SLS from continuing to harass me. I am a senior citizen, a retiree, and a long-time resident of the state of Maryland, and I pay my bill. My mortgage payments are current and never late. That shows if this debt is genuine and was made known to me XXXX years ago it would have been paid off by now. Issues : 1. SLS-appointed trustees on the Deeds of my property without my consent. 2. Irregular mortgage notes and dates without my consent. 3. Inconsistencies in communication regarding the debt they are claiming I owe them. 4. No contractual or binding agreement between me and SLS that makes me an obligated borrower. 5. SLS has caused me mental anguish and financial hardship and I can not afford to pay them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20708
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We originally had a first and second mortgage with XXXX XXXX in XXXX. When we were unable to pay the second mortgage in XXXX the bank agreed to modify the first loan ( # XXXX ) and charge off the second loan ( # XXXX ). These terms were worked out and agreed to by bank representative XXXX XXXX of XXXX XXXX, and it was our understanding that the first mortgage modification would cancel the second mortgage completely. However, a year later we began to receive notices from various companies XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX saying that we still owed money on the second mortgage. For years we asked for proof from each of these companies and none was ever presented. In XXXX we began to receive notices from Specialized Loan Servicing. We again asked for proof that we still owed this money, and this servicer took XXXX years to actually provide it. Then late last year they sent us a letter saying that they intend to foreclose. We did some research and it seems that both of our loans are owned by XXXX XXXX. Our first mortgagewhich is in good standingis part of XXXX XXXX XXXX XXXX XXXX, Mortgage Loan Asset-Backed Certificates, Series XXXX, XXXX XXXX XXXX XXXX XXXX as Trustee , ( serviced by Select Portfolio Servicing ) and the second ( defunct ) mortgage is part of XXXX XXXX XXXX XXXX XXXX XXXX Mortgage Loan Asset-Backed Certificates, Series XXXX, XXXX XXXX XXXX XXXX, as Trustee ( serviced by Specialized Loan Servicing ). We have tried every option that SLS has offered us and they are all unaffordable. We have offered them a Short Negotiated Payoff Offer of {$14000.00} ( our complete savings at this point ) but they rejected it, saying that they want us to pay close to the original principal of {$98000.00}. Our address is XXXX XXXX XXXX, XXXX, CT XXXX and our mortgage is in the name of XXXX & XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06825
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On the XXXX of XX/XX/XXXX, I called SLS mortgage loss draft department at XXXX at XXXX XXXX Alaska Standard Time with my attorney on the phone to check on my status on when can I get my funds from my XXXX XXXX XXXX that SLS mortgage loss draft department has been holding my remaining funds from my XXXX XXXX XXXX XXXX since XX/XX/XXXX. My remaining balance of {$90000.00} remaining funds from XXXXXXXX XXXX XXXX XXXX is what SLS mortgage loss draft has been holding and been denying me to give my remaining funds to me to get my property fixed due to the fire that started in XXXX of XXXX. I explained multiple times and made several calls to SLS mortgage loss draft employees that I need to redo my property because the old contractors that did my house was not correctly coded through the State of Alaska permit and licensing inspector. I had been calling them numerous times since XX/XX/XXXX, to get funds to finish up my property. Unfortunately, they were giving me a hard time releasing my funds when I explained to them that the State Licensed Inspector said that the old contractors violated their licensed contracts and what they did didnt pass the house code. Basically, the job wasnt finished and only 15 % was done. I was instructed by the inspector state of Alaska to breach the contracts for the old contractors and find a new contractor to finish up repairing my house. Also told me to call SLS mortgage loss draft department to say that I have been robbed from the old contractors and needed funds to repair my property with new bid coming from new contractors. I have proof of evidence from the new contractors that gave me a bid to finish up repairing my house and they are just waiting for me to get funds from SLS mortgage loss draft department to get my house fixed before winter. I immediately called the licensed state of Alaska inspector to say that I already found a new licensed and contractors for the electrician, plumber, mechanical and general XXXX to finished up the exterior and interior inside my house. I also send a new bid contractor to SLS mortgage loss draft department since XX/XX/XXXX. The next step is to get the funds from SLS mortgage loss draft department. Unfortunately, they were unprofessional, and they told me they would send a third-party subcontractor named XXXX to do an inspection on my property for me to get funds released by them. Why did it take so long for the SLS mortgage loss draft specialist to send out an inspector on the XXXX of XX/XX/XXXX when I desperately needed funds that were holding to get my house repaired. I immediately called my XXXX XXXX XXXX advisor and explained to him that they are not releasing my funds. My XXXX XXXX XXXX was mad that SLS mortgage loss draft department didnt release my funds and told me I have every right to get my funds because its through XXXX XXXX XXXX XXXX and it needs to redo my house since the state inspector said its not done. I told my XXXX adjuster that I will seek an attorney for not doing their job right. My attorney took my case and we immediately called SLS mortgage loss draft department to see whats going on. The person we talked to is XXXX and last week was XXXX but their information was not consistent since other staffs in the loss draft department been telling me since XX/XX/XXXX that I will be getting my funds after the inspector had done his report. There have been too many lies coming from SLS mortgage when XXXX gave me a call and told me directly that SLS mortgage staff at the loss draft department didnt approve my funds because XXXX only put 15 % done on my property. XXXX explained to them that when he arrived in XX/XX/XXXX from my old contractors was 50 % done. But when I fired the old contractors when the state inspector came by in XX/XX/XXXX, he told me it was only 15 % done and need funds to get my place fixed. SLS mortgage loss draft employee told me I was denied after I was told by me and my attorney on the XXXX of XX/XX/XXXX that I will be getting answers from their manager to release the funds on the XXXX of XX/XX/XXXX, and it was approved. I called on the XXXX of XX/XX/XXXX, to check on the status and the guy that I talked to at the SLS mortgage loss draft department is XXXX and he told me that they couldnt release the funds because it was reported 15 % done and they need another inspector to come by and put down 25 % on my repair to get my funds. I also explained that my XXXX insurance XXXX send me {$13000.00} Dwelling Damage and I should receive it since XX/XX/XXXX for the demolition to be completed and SLS wouldnt give me that {$13000.00} for my demolition and the remaining funds they hold since XXXX of XXXX. My contractors have been waiting since XX/XX/XXXX to get my house fixed and I explained it to them that SLS mortgage wont released me the funds. SLS loss draft department has made too many lies and not giving me my Dwelling Damage Demolition of {$13000.00} from my XXXX insurance and the remaining funds from that SLS is holding from my XXXX XXXX XXXX. They should be investigated because the managers are not doing their job roles correctly and the staffs at SLS mortgage. I already filed a complaint through the Federal Trade Commission and also XXXX XXXX XXXX XXXX to furthermore investigate their behaviors. I'm a XXXX XXXXXXXX Veteran, a XXXX XXXX XXXX through the XXXX XXXX XXXX XXXX with a XXXX XXXX XXXX and also a XXXX XXXXr for 12 years and I feel like I'm being disrespected by SLS mortgage loss draft employees and their managers for not properly giving my funds to me that I requested for over a month. It needs to be investigated so that can get my funds and my demo funds from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 99504
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing is taking my home unfairly and collecting proceeds while suing me to collect more. I am a victim of dual tracking since the pandemic, qualified for loss mitigation assistance and then had a major property loss due to hurricane Ian. Lender placed insurance through XXXX has fraudulently undervalued my claim and while fighting for a fair amount Sls has continued the foreclosure process. The insurance has paid out a lesser amount that what I owe and even though the policy was prchased through my escrow account they claim they purchased the policy on my behalf while also entitling them selfs as the insured beneficiaries, my self as the claimant. They want me to deposit the insurance checks even though they have forclosed and I also have a separate as is cash sales contract.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: There is an online option payment which describes Due date, amount, principal, etc. I made a payment with the specified due date, and put a specific amount for principal, the company does not apply the payment, which means if you don't catch up, and make a few phone calls, you will be late on your payments. Seems like the company does this to gain in interest, since they don't apply the payment right the way. Company SLS purchases insurance because they do not read the uploaded insurance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: XXXX XXXX issued a mortgage on XX/XX/XXXX. They transferred my loan to Specialized Loan Servicing during the third quarter in XXXX. In XX/XX/XXXX, the title company handled my mortgage case sent me a letter stating that our mortgage record filed with XXXX XXXX XXXX had missing riders and wanted us to sign documents ( in attachments ) back. And I followed the instructions and sent the signed documents back. Now I want to payoff my loan, and the title officer found there are two mortgage records as followings : dated XX/XX/XXXX, recorded XX/XX/XXXX in XXXX XXXX XXXX, Page XXXX, in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX the originally stated amount of {$510000.00} dated XX/XX/XXXX, recorded XX/XX/XXXX in XXXX XXXX XXXX, Page XXXX, in the Clerk/Register 's XXXX XXXX XXXX XXXX XXXX XXXX XXXX in the originally stated amount of {$510000.00} I have contacted both XXXX XXXX and Specialized Loan Servicing to solve the duplicate records about three weeks. The Specialized Loan Servicing simply said they don't deal with titles, and on their end, they can only see I have one mortgage with them. Also, XXXX XXXX in fact is the one on the title. The Chief Operating XXXX in XXXX Bank replied to me that they sold our loan to Specialized Loan Servicing and they can not issue any documents regarding the titles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: A few weeks back I was in a harsh car accident which caused me to have to reschedule my mortgage payment. I scheduled a payment for XX/XX/2023. A few days before the XXXX, I called SLS and canceled that payment. On that same call, Specialized Loan Services set me up a new arrangement for XX/XX/XXXX. A few days later SLS called me and said they canceled my XXXX payment, and told me I could no longer use my checking account. Stating because my payment for XX/XX/XXXX did not go through. I asked why were they trying to process the canceled payment knowing it wasnt going to go through?? The company already had reset a new one on the same call. The agent then verbally bullied me, attempted her fear tactics, and then took away my checking rights.This company has consistently made attempts to create difficulties on my account. All in order to activate foreclosure. I had already reported specialized loan services to FHA almost XXXX months prior to this incident, for unfair and unethical practices on my account. My lender SLS, has yet to respond to my complaint. Even though FHA has required them to contact me. Ive made several complaints about Specialized Loan Services and how extremely dishonest they are. In return SLS simply fabricates a response. There are hundreds of complaints against them, but somehow they are still allowed to practice. When I have a complaint towards them, I am threatened with foreclosure. My principal has been inaccurate for many years, I have consistently & constantly made them aware of the inaccuracies. I am then told to pay on the inaccurate amount, or I will be foreclosed on. No attempts will be made to correct my principal. My mortgage statements are entirely wrong. I dont know what to do because this company only shows aggressive signs towards foreclosure. Please assist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS IS ATTEMPTING FORECLOSE ON MY HOME WITH ASSIGNMENT THAT WERE CREATED AFTER THE CUT OFF DATE OF THE ALLEGED TRUST THAT WAS FILED WITH THE UNITED STATES SECURITIES EXCHANGE. THE DID NOT RESPOND TO ALL OF MT CONCERNS IN THE QWR NOR DID THEY ADDRESS ASSIGNMENTS ISSUES OR THE TRANSFERS. I CALLEDXX/XX/2023 TO HAS MY CONCERNS ESCALATED OMBUDSMAN DEPARTMENT AND IT REFUSED. I CALLED AND THE AGREED TO HAVE CONCERNS ESCALATED. THEY ALSO HAVE ADDRESSED THE DUAL TRACKING ISSUE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX we submitted an application for the HAF. On XX/XX/XXXX HAF reached out to our mortgage servicer requesting the balance needed for HAF to submit a payment for us. SLS has confirmed receipt of that request. On XX/XX/XXXX, XX/XX/XXXX and today XX/XX/XXXX we have reached out to SLS asking for the information to be sent. SLS claims they have 1 person in that department and " it takes time ''. As of today, the request for proof of the payments owed has been waiting for over 90 days. On XX/XX/XXXX a supervisor said it would be sent in 2 days. As of today there is no update from SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03062
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To be clear I am XXXX XXXX XXXX During the month of XXXX of XXXX my wife and I obtained a contract to sell our house. During the process of the title search there was the discovery of an old HELOC that was attached to our Deed. This HELOC was discharged in XXXX during our bankruptcy, unfortunately at the same time, our Attorney, XXXX XXXX, was sent to jail for mis handling of funds and stealing clients money. As a matter of necessity our case was handled by XXXX XXXX 's assistant XXXX XXXX ( who was thrown in to represent us the night before ) there was supposed to be a Release of Lien produced and submitted during the proceedings that was omitted which left our paperwork with the Courts incomplete. Our deed shows US Bank ( USB ) as Trustee of the bankrupt XXXX HELOC and XXXX XXXX XXXX XXXX XXXXXXXX XXXX as the collector. After contacting US Bank as high up as XXXX XXXX, XXXX of XXXX XXXX Trust and Custody, and him advising me that they had " no interest '' in this loan and were going to issue a release of lien since they had no record of the debt. We were then told to contact the servicer, which is listed as XXXX. I went ahead and took XXXX XXXX 's advise and contacted XXXX in order to gather needed information, XXXX informed me that they wrote the loan off and sold it to another company XXXX XXXX XXXX XXXX XXXX, and I was to contact them directly. This is where the confusion begins, According to our title company XXXX is not listed on our chain of title, there is no chain of assignment to show that they have ownership of this note, thus even if we were to pay the note off with XXXX there is no way to obtain clear title because they are not listed. This is where the discrepancies start mounting up, since the time that we first contacted XXXX, it seems like they decided to take an interest and modify our current title through MERS as recently as XXXX XXXX to reflect that : 1 ) there was an outstanding balance of {$120000.00} on the HELOC when it was taken over, in which XXXX is listed as agreeing that principal sum was {$120000.00}, that is a false sworn statement, {$120000.00} was the HIGH LIMIT of the HELOC loan in which we never obtained before XXXX froze all the accounts prior to going out of business. XXXX ) there are questions from my title people as to the " possible backdating '' of these documents by the looks of the notary 's commission dates. XXXX ) the updated title shows no chain of assignment BUT there are now 5 different companies listed on an assignment through MERS which was not done correctly or at the time these sales and assignments were theoretically done. So now it seems like EVERYONE wants a piece of this pie. This lien was supposed to have been released in XXXX, we haven't made any payments on it, didn't even know it existed until this title search as preformed, it has become a total nightmare that has cost us our health, livelihood and not to mention the financial consequences, by loosing the first buyer, having to pay penalties to the current buyer if this ever gets corrected, along with loosing the house we were going to retire to out of state. We are being totally screwed by these banks and collection agencies. There is MUCH more information I can provide if needed, it is just way too much to fit in this forum.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08757
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A