Date Received: 2023-08-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/2023 Federal Consumer Financial Protection Bureau Ref. Report illegal activity by XXXX XXXX Ref # XXXX feedback Dear CFPB This is the feedback to the answer of the Specialized Loan Servicing LLC . Company as discretionary, advised. First, we would like to thank the Department for their such a prompt response. Quick review Following our inquiry ( No. XXXX ), dated XX/XX/2023, regarding Illegal activity by XXXX XXXX , we would like to reply to the SLS Companys responses. The status of our dispute with SLS XXXX as follows The SLS XXXX filed Foreclosure in court. Location : The Circuit Court of XXXX XXXX. XXXX XXXX. XXXX XXXX XXXX The SLS XXXX forcing us to pay them the cost of their illegal purchases. The SLS XXXX took us to the Court of Law and asking Foreclosure on our house based on Default on our Mortgage Deed of Trust. This is the Plaintiffs ( the Specialized Loan Servicing LLC. Companys lawyers ) arguing, responding to the question Did you bought Insurance Premium for the Borrower and add the cost to his account?. Quote, Specifically, with regard to the Defendants claim as follows : The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, We did not need it, and certainly, we did not want it ( see Defendants pending Motion XXXX ). and this is their response, 8. Although there are far more detailed reasons for denying the pending motion, ... ... ... ..... The pending Motion reflects a fundamental misunderstanding and misrepresentation of the underlying loan documents. Succinctly put, the Deed of Trust specifically addresses in Item 5 the various requirements for the borrowers to obtain and pay for property insurance ( See Exhibit C appended hereto and made a part hereof ). Specifically, with regard to the Defendants ' claim as follows. The core of the dispute is the SLS buys home insurance policy, which we did not ask for it, we did not need it, and certainly, we did not want it. ( see Defendants ' pending Motion XXXX ) What the defendants are completly not considering is that paragraph 2 under Item 5 of Deed of trust, states as follows : If Borrower fails to maintain any of the coverage described above, Lender may obtain insurance coverage, at Lender option and Borrower 's expense. In short, even if the pending Motion could be considered by the Court, the substance of same is clearly without merit. End of the Quote. Apparently, the Specialized Loan Servicing LLC. Company has a quite different responses in the court. This is the response of the SLS XXXX under oath and in front of the Circuit Court of XXXX XXXX. Our Motion to Stay have been denied by the Court based on not having enough facts and evidence. We currently requested for reconsideration of the Court judgment to revise and Grant us the Motion to Stay and Dismiss the Case. Looking to hear from the Department in near future. Thank you. With regard
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21030
Submitted Via: Web
Date Sent: 2023-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Violation of California civil code section 2923.7 Response dated XX/XX/XXXX cover up by stating phone number was removed on XX/XX/XXXX. I filed cease and desist on XX/XX/XXXX and I have received calls so this is XXXX to state SLS will comply with cease and desist after close to 2 years later. Last call I received in XX/XX/XXXX. ON XX/XX/XXXX I CALLED AND SPOKE TO XXXX # XXXX AS PER RESPONSE IF XXXX XXXX IS NOT AVAILABLE ANY ONE COULD ASSIST ME. UNFORTUNATELY THIS NEVER HAPPENED. AFTER EXTENSIVE PHONE CONVERSATION I WAS INFORMED A XXXX XXXX OF CONTACT XXXX SHOULD DEAL WITH THE ISSUES. XXXX THAN SEND AN EMAIL TO XXXX AS OF XX/XX/XXXX I RECEIVED NO PHONE CALL. SINCE THAN I HAVE CALLED THE PHONE NUMBER LISTED CALLS TRANSFERS TO EXTENSION XXXX AND I HAVE LEFT XXXX MESSAGE NO RETURN PHONE CALL HAVE BEEN MADE. Violation of California civil code section 2923.7 by SLS by refusing homeowners to talk to XXXX XXXX of contact. SLS has established a XXXX XXXX of contact name XXXX Teller ID XXXX on XX/XX/XXXX. I made two attempts to talk to a XXXX XXXX of contact, both have been denied. I was explained XXXX was not in the office and they had no idea when she would return. I request send message sent for XXXX XXXX of contact to call. This has not been done as well because a XXXX XXXX has not contacted me. After my message was taken, I was informed there no guarantee XXXX XXXX will contact me and when she will contact me. One of the reps gave me Hud phone stating she is supposed to provide under CA which I did not ask for but single of point I asked for. However other reaps I spoke none stated they were required to provide HUD phone number. After discussion I was explained I must remove cease and deist first before single int of contact will call me. This sounds wrong and violation of California civil code section 2923.7 1. XXXX is not available when I call multiple times. 2. I have removed cease and desist before XXXX will call me back. 3. When I call XXXX is no in and I have been informed SLS has no records when XXXX will return and call me back 4. Then cease and desist must be removed before XXXX calls me. I have been denied the right to talk to XXXX XXXX of contact in violation of ABA700 California homeowners bill of right by refused me to talk to XXXX XXXX of contact. By contradicting I must remove cease and desist before XXXX will call me back. Guaranteed XXXX XXXX of contact : If you ask for a loan modification or other foreclosure-prevention option, your servicer must assign you a specific person or team who can walk you through application requirements and deadlines, knows the facts and status of your application, including missing documents needed to complete your application, and can get you a decision on your application. ( Civil Code section 2923.7 ). I called on XX/XX/XXXX and spoke to XXXX I was told XXXX XXXX of contact is not available and there is no records when she will return to work. I have not received corrected loan modification documents, so I made a new request for loan modification on XX/XX/XXXX. I am still waiting for the decision as of XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made the XXXX payment on my mortgage on XX/XX/XXXX XXXX - The payment amount I was quoted before signing the mortgage and the payment were {$720.00}. This amount continued to be paid each month until XX/XX/XXXX when along with the normal amount of {$720.00} for my monthly bill I was notified of a shortage in my Escrow Account of {$2400.00}. So, on XX/XX/XXXX I not only paid my monthly mortgage payment of {$720.00} but also the Escrow Shortage of {$2400.00} for a total payment of {$3100.00}. I paid the Escrow Shortage so my Monthly Mortgage payment would not go up until the next Escrow Analysis on my mortgage account. However, on XX/XX/XXXX the mortgage company released a statement saying that my regular monthly mortgage payment is now {$1100.00}, about a 66 % increase! Even though I paid the Escrow Shortage out of pocket the Escrow amount in my monthly payment went from {$220.00} per month to {$690.00}!!! When contacted about this, and explaining I had already paid the Escrow Shortage out of pocket, the company agent just said the Escrow ; " Is what it is ''. That was the help I got when this is either clearly a mistake on their part or they are a predatory lender that buys mortgages at the originated price then within a year drastically increases the monthly payments hoping to make bigger profits or take people 's homes!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have never received a statement from Specialized Loan Servicing. They claim to have mailed me statements but they have not. I may have missed a payment in XXXX. I never received any notice of a late payment. Specialized Loan Servicing has been compounding late fees for months but never send me a statement. They receive my monthly payments but do not notify about the late fees that are increasing each month. They had the wrong e mail address. I am not sure if they tried to contact me at the wrong e mail address. Specialized Loan Servicing ( before XXXX XXXX ) has NOT send me a statement. NEVER! I have an XXXX credit rating. If they has notified me about the late fee or missed payment I would have paid the XXXX but they did not notify me and just keep increasing the late fee amount to {$230.00} I believe they have changed their records to show mailing statement but they have not send any before XX/XX/2023. I suspect they send them to the wrong address. About two weeks ago I had them look at my records and they had the wrong e mail and agree they had not sent statements to my home address. Today they told me their records show mailing statement. Changing the records is fraud. XXXX XXXX XXXX XXXX XXXX XXXX mail XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43065
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Subject : Urgent Complaint Regarding Predatory Practices by Specialized Loan Specialist To Whom It May Concern, I hope this letter finds you well. I am writing to file a formal complaint against Specialized Loan Specialist, regarding the unethical and~ predatory practices I have experienced in my interactions with their company. I have attempted to resolve these issues through various means, including contacting credit reporting agencies, Specialized Loan Specialist representatives, and third-party debt collectors, but my situation remains unresolved and has worsened over time. My ordeal with Specialized Loan Specialist began in XX/XX/2022, when I faced financial difficulties that led to late payments on my mortgage. Despite my best efforts to address the situation promptly, I found myself in a cycle of frustration and deception perpetuated by Specialized Loan Specialist. I would like to outline the key points of concern : Misleading Information and False Documents : Since XX/XX/2022, I have consistently received false information and documents from Specialized Loan Specialist. This includes incorrect reporting of late payments on my credit reports, which has had a detrimental impact on my credit score and overall financial health. Moreover, I have received documents that contain inaccuracies and inconsistencies, further complicating the resolution process. Refinancing Challenges : In an attempt to rectify the situation, I explored the possibility of refinancing my mortgage. However, due to the inaccurate reporting of late payments and the misleading documents sent by Specialized Loan Specialist, my efforts to refinance have been repeatedly thwarted. This has not only hindered my ability to regain financial stability but has also caused undue emotional distress. Lack of Transparency and Accountability : Despite my numerous attempts to address these issues by contacting Specialized Loan Specialist representatives, credit reporting agencies ( XXXX XXXX, XXXX XXXX, and XXXX XXXX ), and third-party debt collectors, I have been met with a lack of transparency and accountability. The false information provided by Specialized Loan Specialist, combined with their unwillingness to acknowledge their mistakes, has only exacerbated the situation. Unfair Loan Terms and Threat of Foreclosure : Instead of offering viable solutions to my predicament, Specialized Loan Specialist has presented me with high-rate or balloon-rate options, which are clearly designed to exploit my vulnerability and financial distress. This further solidifies my belief that they are engaging in predatory practices. What is even more concerning is the fact that they are now coercing me into foreclosure, leaving me with no recourse but to take legal action. In light of these circumstances, I kindly request the Consumer Financial Protection Bureau to investigate my case thoroughly. I am seeking justice, accountability, and resolution from Specialized Loan Specialist. I urge the bureau to take swift and appropriate action to rectify this situation and prevent others from falling victim to such predatory practices. Due to the number of papers " 75+ '' or more, I am more than willing to provide any additional information that may assist in your investigation. via XXXX or XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21236
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am registering a complaint against Specialized Loan Servicing ( XXXX ) who processes my home mortgage payment. I have had difficulty with XXXX since they took over my loan payments after the Department of Justice settlement following the housing crash in XXXX. That can be discussed at a later date, I am discussing my current dispute. Approximately 8 years ago XXXX started collecting less in escrow that they paid out. Approximately XXXX years ago XXXX exhausted their exceptionally high escrow reserves. Three years ago, XXXX finally discovered their error. Demands for over {$8000.00} ensued. I reached an agreement with SLS to raise my payment by almost XXXX XXXX XXXX foXXXX three years to payback their mismanaged shortfall. In XXXX of this year I have paid back the deficit and when my payment is reduced {$200.00}, XXXX will collect as much as they pay out. This is where the dispute arises. XXXX manipulated the payback schedule to reach zero deficit and equilibrium on XX/XX/XXXX, knowing that in XXXX my annual homeowners insurance is paid and in XXXX half my property tax is paid. At the end of XXXX XXXX will have a {$4300.00} deficit and they want that amount in reserves for the life of my loan. That is triple the amount allowed by law. ( {$1400.00} ) I begrudgingly accepted the {$4300.00} amount and proposed a four-year repayment schedule. XXXX denied my request, essentially saying they waited long enough for their money. Is there anything you can do for me? Money is tight right now and I planned on my monthly house payment dropping {$200.00} sometime this fall.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We bought our current house in XXXX XXXX XXXX and put down 5 % knowing that once we sell our old house we would be able to do a loan recast/recalculation to remove the PMI since we knew once the money would transfer we would own more than 20 % of the value of the house. The original loan value was {$490000.00}. Purchase price was {$520000.00}. It appraised at {$520000.00}. We started the recast process in XXXX XXXX XXXX. On XX/XX/XXXX we transferred {$290000.00} to Specialized Loan Servicing LLC ( SLS ) to cut our mortgage in half, which in turn would remove the PMI. ( See attachments ) It took SLS until the beginning of XXXX to complete the loan recast. On XX/XX/XXXX the loan value went down to {$190000.00}. On XX/XX/XXXX I sent an electronic letter asking how to have PMI removed and also if they could reevaluate the escrow being collect as my calculation showed they were overcharging for county taxes. They replied back that the loan did not have PMI and the escrow would be reassessed in XXXX. ( See attachments ) In XXXX XXXX XXXX I noticed we were still being charged PMI. On XX/XX/XXXX I sent a letter asking for PMI to be removed and to repay back each month that PMI was collected after the date the account hit the 20 % mark. I made reference to the Homeowners Protection Act of 1998 stating that PMI must be stopped once the 20 % value of the property is hit and any extra payments should be paid back. Their reply back was that they will stop PMI 30 days after receiving the letter per law. They did refund the over escrow amount in XXXX XXXX XXXX but not the over charged PMI. I made another attempt on XX/XX/XXXX to ask if they will refund the over collection of PMI. I again stated from The Homeowners Protection Act of 1998 that PMI should be stopped when the mortgage reached the 20 % mark and should be paid back. Their reply again was to deny repayment and they were not obligated by law to stop PMI payments unless asked. I was charged on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX I was charged {$86.00} for the PMI despite having more than 20 % in equity. The concerning part is they charged PMI a second time in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80550
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was transferred to SLS from XXXX XXXX in XX/XX/2023 while I was in the middle of a loan deferent forbearance due to a FEMA declared natural disaster Hurricane Ian. SLS was supposed to honor the prior lenders agreement with me, but I am seeing that there is a derogatory rating from SLS on my credit report of 180 day late payments in XXXX & XX/XX/2023. I was told my multiple employees from SLS that no payment was required and that payments would not be reported as late or past due. The online payment portal wouldn't even allow a payment to be made. I have disputed the transactions with each of the 3 credit bureaus and have contacted SLS regarding the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34221
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This complaint is the third regarding this loan that I have filed with the CFPB, The prior two complaints - XXXX in XXXX and XXXX in XXXX- have led to the suspension of foreclosure. but have not resolved the problems with my mortgage servicer, SLS. This case has been going on for 14 years stemming from my XXXX XXXXXXXX Bankruptcy Plan of Reorganization, approved XX/XX/XXXX. I repeat : 14 years, 4 attorneys, 3 foreclosure attempts by the servicers. This is absolutely a disgrace and has cost me a fortune in legal fees and taken a toll on my emotional and physical health. The situation over the intervening 14 years is that XXXXXXXX XXXX, and then the successor servicer SLS Mortgage, is still refusing to follow the XXXX XXXX plan of reorganization set out by the Bankruptcy court on XX/XX/XXXX, now almost 14 years to the date since the court approved the Reorganization Plan. Briefly, in the reorganization plan the court approved a cramdown on the property from a loan balance of {$680000.00} to {$460000.00}. This was based on the appraisal submitted to the court on XX/XX/XXXX by XXXX itself. The court ruled the difference between the amount owed on the original note and the appraisal would be converted to non-secured status and would be paid at the same rate of payoff as other unsecured debts. This is called a deficiency judgment, and it converts any principal above the cramdown amount to unsecured status, just like all other unsecured debt. Once the debtor makes what are called 'deficiency payments '' on the unsecured debt, the debt is discharged. I did make all my deficiency payments on my unsecured and my bankruptcy case was closed in XXXX. XXXX and SLS for many years have refused to acknowledge this cramdown, and have refused to accept my deficiency payments, all of which were tended before XXXX and refused by XXXX. It must be noted that when XXXX refused all of my deficiency payments, the last for {$4100.00} which was tendered XX/XX/XXXX, under bankruptcy law and the Universal Commercial Code, any returned legally tendered payments are forfeit forever if they are returned. As a result XXXX forfetied the payments, but the deficiency payment threshold was met and the deficiency judgment was discharged with my closed bankruptcy, so the principal on the property became exactly {$460000.00}, just as the bank presented in their appraisal to the court. SLS asserts they have accepted the cramdown, but in fact in the paperwork they submitted masquerading as a payoff in their XXXX foreclosure attempt they treated the difference between the cramdown and the original loan amount as 'deferred principal '' and included nearly {$300000.00} as " deferred principal '' in the payoff. That is not the case under the law. The cramdown converted the difference between the loan amount owed and the new value established by the bank 's appraiser to unsecured debt. I have provided XXXX and SLS both with all copies of the returned payments. With the final deficiency payment tendered on XX/XX/XXXX the deficiency is now paid off and the deficiency is wiped out. This was so noted when my bankruptcy was closed in XXXX. Also, as part of the plan and the cramdown of the principal loan value to {$460000.00}, my payments were reduced. As a result of the approved plan my monthly payments were reduced to {$2500.00} a month for three years at 6 percent. In XX/XX/XXXX- a month earlier than the court required - I began submitting payments to XXXX, starting with a cashiers check. XXXX accepted my payments until XXXX of XXXX. Starting with that check dated XX/XX/XXXX XXXX started refusing and returning every payment i sent for 3 1/2 years, in violation of the XXXX XXXX plan. My attorney of record at the time, XXXX XXXX, sent XXXX a letter informing them they were in contempt of the approved Plan in XX/XX/XXXX, but XXXX continued to refuse my payments for the next 3 1/2 years, returning each interest payment and deficiency payment with a letter from XXXX. All payments were sent certified/return receipt, and I have repeatedly provided SLS with copies of all returned payments on XXXX stationery along with proof of mailing and receipt. XXXX sent a letter along with each returned payment saying the payments were refused because they " do not represent the total due on your account. '' All three foreclosure attempts have been made on the basis of a flawed and illegal understanding of bankruptcy law, for the last 14 years. I tendered all my interest and deficiency payments on time, and the servicers have simply chosen to ignore the cramdown to a loan value that they offered the court in an appraisal in XX/XX/XXXX. On XX/XX/XXXX SLS filed a new notice of default and instituted foreclosure proceedings against me for the second time ( their second since they filed an NOD in XXXX in which the CFPB interceded and the foreclosure was canceled, and the third NOD on this loan when you include the XXXX foreclosure attempt by XXXX which resulted in my first complaint to the CFPB on this loan. ) My current attorney has been in communication with SLS ' attorney of record in this case, and they - contrary to legal procedure- insist we deal directly with SLS. As a result we have been communicating with SLS but they are refusing to acknowledge any responsibility or knowledge of the previous servicer 's actions, in defiance of all settled law that the current servicer inherits all the obligations and legal decisions, settlements, etc. that the previous servicer entered into or was subject to. SLS is concurrenty asserting that I am bound by the terms of the original note from XXXX despite the intervention of the Bankruptcy Court and the new terms approved in the Plan of Reorganization approved XX/XX/XXXX. SLS is thus saying I owe all the money that XXXX returned. SLS supposedly reached out to XXXX for a payment history, but XXXX sent an incomplete history because of computer problems. XXXX also was unable to provide a complete payment history in response to a letter from then attorney of record XXXX XXXX in XXXX, stating in a letter dated XX/XX/XXXX that XXXX did not have complete records of my payment, and that a followup letter would be sent It was never forthcoming. Based on incomplete records, and not withstanding the multiple times I have provided evidence of my payments to XXXX, SLS says I owe the refused payments because XXXX has provided them an incomplete payment history. They are saying absence of evidence is evidence, despite the fact we have provided SLS documentation of all proffered payments and their return by XXXX. SLS insists we owe the money since XXXX of XXXX, despite the evidence that we provided to them that the payments were made and refused by XXXX. SLS also asserts that they are not bound by the XXXX XXXXXXXX ruling since they were not party to the lawsuit. Oddly enough, they do cherry pick parts of the recorded re-organization plan- they acknowledge there was a cramdown, but they are calling the deficiency judgment " deferred principal. ' THIS IS NOT WHAT A DEFICIENCY JUDGMENT IS. The deficiency was converted to unsecured status and discharged with my final deficiency payment of {$410000.00} by check XXXX to XXXX of XX/XX/XXXX. XXXX returned this payment, which by Bankruptcy code and UCC meant they refused and forfeited the payment, but, since the payment was tendered, the deficiency was discharged and uncollectable. This was all memorialized when my Bankruptcy was closed iin XXXX, having met all obligations according to the Plan. SLS is also picking out of the Plan that I was to refinace the loan three years after I started making the court approved payments. Of course, I had planned to abide by this but since XXXX refused my payments and reported me as late to the credit bureaus -which was in violation of the FCRA because I in fact tendered all my payments as per the Plan. XXXX 's erroneous negative credit reports also resulted in me not being able to refi another commercial loan I held because my credit was ruined, and XXXX XXXX did a voluntary foreclosure on my building. I was current on that building 's loan, held by XXXX XXXX but could not meet the re-fi requirments because XXXX and XXXX were both reporting me as late to the credit bureaus, thus ruining my credit. This resulted in me losing over {$1.00} XXXX in equity I have lost had I been able to keep that building. In summation, SLS has reviewed the Bankruptcy Plan which they assert they are NOT bound by and come away with an illegal interpretation of cramdown law thinking it has converted to deferred principal instead of being wiped out, and assert I did not do the refi at three years according to the plan. Somehow SLS has overlooked the court-approved payment of {$2500.00} a month which is included in the same paragraph of the reorganiztion Plan.. Of course the Plan did not foresee that XXXX, and now SLS would completely flout Federal Bankruptcy Law. So here we are 14 years after my bankruptcy plan of reorganization was approved and I abided by all the terms of the Plan, but XXXX, and now SLS have ignored the Plan for 14 years. All my payments were made according to the Plan, and evidence of every payment was provided to SLS. It is my understanding that SLS is under a consent decree with the CFPB ( Consumer Financial Protection Administrative Proceeding File No. XXXX XXXX ) to take affirmation actions to resolve outstanding mortgages. Clearly SLS has played fast and loose with the law, and they had done so with me since XXXX when they took over servicing my loan. It is clear they are making no effort to resolve my mortgage issues, and in fact are making misleading, illegal, and inaccurate assertions regarding my loan and their responsibilities and obligations under the law, including their obligation viz. the previous servicer in an effort to execute an illegal foreclosure. I have spent a fortune in legal fees and suffered extreme stress because SLS will not resolve this matter. I want a payoff statement, which I am by law entitled to, reflecting month to month calculation of the amounts SLS says I owe reflecting the forfeited payments XXXX refused, the interest rate adjustments that I was notified of by XXXX when the loan reset in XXXX and the cramdown deficiency being discharged and removed from the balance sheet as provided by the Bankruptcy Plan. Since SLS has entered into a consent decree with the CFPB I am hopeful this matter can be resolved without me getting a Temporary Restraining Order and filing a lawsuit in either Bankruptcy court - seeking sanctions- or in California State Superior Court regarding mortgage fraud, breach of contract, violations of RESPA and the FCRA, etc. You at the CFPB have a consent decree. I ask that you use the leverage that provides to resolve this matter once and for all. 14 years of uncertainty about my property is entirely unacceptable. Thank you. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90026
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: IN Accordance with the fair act this creditor had violated my rights 15usc1681 section 602 it states that i have rights to privacy 15usc1681 section 604a section 2 also states a reporting agency cant furnish account with out my written instruction 15usc1666ba creditor cant report a consumer credit late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19064
Submitted Via: Web
Date Sent: 2023-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A