Date Received: 2019-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have faxed in two requests and mailed two separate letters to SLS regarding the removal of PMI from my account. I have not received any type of response. CFPB complaints seem to be the only want this company responds to basic service requests. No house in my neighborhood has sold for under {$230000.00} in the last 24 months. REMOVE PMI FROM THIS ACCOUNT. Run a brokers price opinion if needed - you will see the increased value and the recent sold him prices. Thank you,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In the latter part of XX/XX/XXXX, I was notified by my current mortgage holder XXXX XXXX, that my loan was being transferred to Specialized Loan Servicing and beginning in XX/XX/XXXX i would start making payments ( which include homeowners and real estate taxes ) to them. Soon after taking over my loan, I was sent a notice dated XX/XX/XXXX stating my account had an escrow shortage of {$1100.00}, and that they would be raising my mortgage payment from XXXX to XXXX. I called in to SLS and expressed by disbelief and displeasure at this notice and asked for an explanation of how this was possible considering the amount taken out of my payment for escrow. Based on the information found on my monthly payment notice, i am paying {$230.00} per month for escrow, and have been since at least XX/XX/XXXX ( XXXX XXXX records stop there ), so in 12 months this would total {$2700.00}. My real estate taxes are {$1700.00} a year and my home owners insurance is {$810.00} a year for a total of {$2600.00} annually. So mathematically, I would have a SURPLUS of {$190.00}. Apparently SLS and perhaps XXXX XXXX, require a 2 month buffer, so add two payments of {$230.00} for a total of {$460.00}, subtract the surplus of {$190.00} and the balanced owed would be {$270.00} NOT {$1100.00}. Also, I have asked for my escrow payment to be removed from my mortgage as I would rather pay it since XXXX XXXX or SLS can't be trusted for accurate accounting. SLS informed me, that when I had agreed to a loan modification by XXXX XXXX, the agreement contained language which prevented me from withdrawing the escrow out of the payment. If this was indeed the case, I wasn't aware of it, and by any means, this agreement would've been with XXXX XXXX, not SLS. SLS is essentially resorting to extortion, by forcing me to pay an increased payment which should be an illegal practice, when the information clearly shows they are mismanaging my account payments. Also, after my loan modification, I believe my payment was approximately {$620.00} per month, and XXXX XXXX had already increased my payment for a supposedly escrow shortage after the modification, raising it to {$640.00}. So once again, the accounting doesn't add up for any shortage period. I paid the funds into by account. Please look into this matter, as we are certainly aware, XXXX XXXX is not above breaking the law and taking advantage of their customers. If mortgage companies can force escrow increases for each of their customers, imagine how much extra money is being brought in to the company and making it more profitable on the backs of the public. Apparently SLS is of the same ilk as XXXX XXXX. There are also a matter of late fees which were owed to XXXX XXXX, and SLS are stating i now owe these fees to them, which I find ludicrous. XXXX XXXX gave up the opportunity to recoup those when they sold my loan. Also, I have gone through a separation from my wife, making me a single parent with the compete responsibility of paying all bills. As my credit was hurt during this event, I can not find someone to offer a refinance so I can be rid of SLS. I will also be reporting this to the State Attorney 's office of Md. I appreciate your time looking at this matter. Sincerely XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 218XX
Submitted Via: Web
Date Sent: 2019-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) LN XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX XXXX XXXX The short sale was started XX/XX/19 with SLS. On XX/XX/XXXX we were told the file was complete. After being lied to several times on EVERY PHONE CALL, we were finally countered on XX/XX/XXXX. THE BUYER MET THE COUNTER ON XX/XX/XXXX. On XX/XX/XXXX we were told that underwriting somehow allowed some tasks to expire in early march, requiring the file to be re-underwritten. On XX/XX/XXXX we then filed CFPB complaint # XXXX, and subsequently were corresponding with a manager XXXX who on XX/XX/XXXX agreed that should not have happened. Keep in mind that throughout this entire process, we called faithfully twice a week and we were assured each time that it was under review and moving forward and at NO TIME were we told that it wasn't actually an open short sale. He assured us he would be working with us to quickly resolve the situation. ******Fast forward four weeks later and we are still having problems with obtaining truthful information and four weeks does not fit the definition of a quick resolution. On XX/XX/XXXX we spoke with XXXX, who told me it had been sent to the investor and that there would be an update by Friday XX/XX/XXXX. Spoke with XXXX again on the XX/XX/XXXX and was told the same thing and asked to have a manager call me back. Today, XX/XX/XXXX we called in and were told that they will not have an answer anytime soon, that the clock started over on the XX/XX/XXXX when we sent in the last document and now they have 30 MORE days to render a decision. The rep today was rude, refused to escalate file further and refused to allow me to speak to any manager. We did subsequently receive a call from XXXX who says he escalated the issues to his manager and the processing teams manager. Which we appreciate, but doesnt rectify or solve our current problem of being continually and purposefully given inaccurate and outright false information. In passing along all the false information we have been given to the buyer, we have lost the buyers trust and faith. Here we are nearly two full months after the buyer accepted and met all terms dictated by SLS, and we havent even passed processing on this file. SLS continually makes up document requests in an attempt to milk the servicing fees out of the investor, XXXX XXXX. They are defrauding the investor. I want SLS to be investigated for these continual and deceptive communications. I want the short sale approval letter that we should have gotten shortly after the buyer accepted SLSs counter offer on XX/XX/XXXX. In addition, I want all employees in the loss mitigation department to be properly trained in how to read, and communicate accurately, the status of loss mitigation files. CC : 1. XXXX XXXX 2. XXXX 3. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-11
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: XXXX19 Currently my SLS account report history on XXXX and XXXX still shows negative payment which recently caused a bank lender to refuse to accept a new personal loan. SLS currently shows : 5 times over 30 days late 5 times over 60 days late 6 times from 90-120 days late I have discussed with my lender on many occasions several to please update this as it is seriously limiting my financial ability to remodel my home and other investments. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37849
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-10
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: The company Specializing Loan Servicing holds a mortgage for the address of XXXX XXXX XXXX XXXX XXXX, FL XXXX. The legal description on this mortgage is for a different address XXXX XXXX XXXX XXXX XXXX, FL XXXX. Specializing Loan Servicing will not assist in correcting the legal description from the incorrect address of XXXX XXXX XXXX , XXXX XXXX, FL XXXX and recording it to the address of XXXX XXXX XXXX XXXX XXXX, FL XXXX so the property at XXXX XXXX XXXX can be sold. This is a series of attempts by the title company XXXX XXXX on behalf of the seller/buyer to assist with getting Specializing Loan Servicing to correct the legal description. On XX/XX/2019 we received the payoff and notice of discrepancy between the address on the mortgage and the legal description on the mortgage. We called XXXX XXXX XXXX Client Relations Associate > Loan Services > Specialized Loan Servicing T +1 XXXX XXXX XXXX F +1 XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CO XXXX with SLS mortgage on the same day and was told he could not help and hung up the phone. On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX spoke with a representative of Specialized Loan Servicing and got the fax number for SLS customer support team ) XXXX and faxed the request for the modification along with the payoff, the commitment and copy of the mortgage. On XX/XX/2019 A representative confirmed the fax was received and being reviewed, told it would be 72 hours for a response. On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX was told a letter was mailed on XX/XX/2019 verifying the information provided was received. On 03XX/XX/2019 The notes indicated that all correspondences had to be mailed to a PO Box and that a letter was mailed out on XX/XX/2019 with the address for all correspondences to be mailed to. On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX called and spoke with representative of SLS to explain the letter from XX/XX/2019 had not been received on where to mail all correspondences to. On XX/XX/2019 mailed was received a second time by SLS describing the original problem of the discrepancy between the address on the mortgage was different then the legal description on the mortgage. SLS sent a letter back the claim of the discrepancy on the mortgage was in review status and would take up to 15 business days for a response. On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX received a letter by mail from a XXXX, ID # XXXX stating they, SLS needed more information to process the request of correcting the discrepancy on the mortgage of the address and legal description being for two different addresses. XXXX XXXX with XXXX XXXX XXXX called to speak with XXXX, ID # XXXX but was told XXXX works in a department that does not take phone calls. XXXX then spoke with a person named XXXX with consumer escalations team who said they needed supporting documents such as the legal description to both addresses and anything else XXXX XXXX with XXXX XXXX XXXX could provide. The supporting documents were again sent, this time by fax to customer support team XXXX, ID # XXXX. On XX/XX/2019 a representative from SLS confirmed the fax was received and in review process. On XX/XX/2019 XXXX XXXX with XXXX XXXX XXXX was told there was no new information in the notes and that the fax was still in review. We are requesting that a complaint be filed against Specializing Loan Servicing and action taken to correct this discrepancy on the mortgage described.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34772
Submitted Via: Web
Date Sent: 2019-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I obtained a loan modification in XXXX. In XXXX I got divorced. I was told by XXXX XXXX ( who carried my modification at the time ) that my loan was Assumeable. I worked for 6 months to get my debt paid off and my FICO score high as to assume the loan on my own. In XX/XX/XXXX I was ready to assume the loan. XXXX XXXX transferred my loan to Specialized Loan Servicing LLC in XX/XX/XXXX. When I called them in XX/XX/XXXX I was told that SLS does not have the capability to do loan assumptions. I spoke to a manager who told me that they can. I followed there steps of sending in a letter to begin the assumption process. After 30 days and now response I called again. Again was told SLS does not have an assumption process, again I asked for a manager. Manager told me that they do and that received my first letter. Gave me the next step of mailing in my divorce decree to show I received the house through my divorce. 30 days later no response from SLS. Many calls and no return calls later I finally recived a letter in the mail from SLS stating that my request was declined with a bogus reason. SLS must allow me to assume not refinance. Per the Ger St Germaine act which is in my Loan Modificaiton language I am allowed to assume the loan in case of divorce. SLS is giving me the run around and you can not reach anyone by phone. I need to get my ex husbands name removed from this loan. SLS needs to accomodate my request per the law. I would like to file a formal complaint against SLS and request that they contact me immidiately with means for me to begin the assumption process per my contratual language in my loan modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2019-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since XX/XX/XXXX this company Specialized loan servicing has tried to foreclose on our home and we were in bankruptcy. They said we didn't pay for the entire year of XX/XX/XXXX we had receipt then they said the year XX/XX/XXXX. We are now facing the 4th maybe 5th foreclosure attempt since XX/XX/XXXX. No matter what I say they continue to say the same thing. I have sent this information to the attorney general office and it was told to them it was fixed as ofXX/XX/XXXX. And they called me todayXX/XX/XXXX and said we are in foreclosure still for XX/XX/XXXX and we owe XXXX. Before they said they were sending ourXX/XX/XXXX payment back because we had to pay XXXX per XXXX. I need something done about this company that has and is doing this to me as we as my family. We tried everyone the attorney general office is back on this because it was suppose to be completed since they call again with the same thing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 388XX
Submitted Via: Web
Date Sent: 2019-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I never had a problem paying my mortgage payments and had received a loan modification from XXXX XXXX XXXX. However, when my loan was transferred to Specialized Loan Servicing, my mortgage was in limbo for six months and I could not make my payments. This caused my loan to become delinquent and SLS is unwilling to work with me to fix my mortgage issues. After XXXX gave me a modification a few years ago, I made my payment on time for three years. Then out of the blue, XXXX transferred my loan, but they could not tell me where it went. I finally received a mortgage statement from SLS six months after the transfer, but when I contacted them and tried to pay, they had added foreclosure and late fees and I could not make the entire payment. Since that time it has been a nightmare trying to get them to unwind the foreclosure and get my loan back to a current status. There is a sale date on my property and I may lose my home through foreclosure on XX/XX/2019. I should have never become delinquent on my mortgage in the first place, but I was advised to stop making payments on my mortgage when I was with XXXX so that they would work with me. I should have never followed their advice, since my mortgage balance had gone up significantly. After six months of working with their Loss Mitigation Department, they gave me a modification that I could afford and I was happily making my mortgage payments. However, when I tried to make a payment one day, I just got a recording stating that my loan was going to be transferred. When I spoke with their representatives, they had no idea where my loan went. I tried to get things sorted out with SLS and perhaps get another loan modification, but after a very long time of dealing with SLS, they said I already had my loan modified and there was nothing they would do. This is very unfair as I never have had a problem paying the mortgage for many, many years and now they are going to take my home away. Please help me with SLS and save my home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2019-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing is attempting to take my home away through foreclosure. I am severely XXXX and have nowhere to live if they kick me out of my home. It has been a ten year struggle to try to get them to work with me to obtain a reasonable payment plan, restructure loan or loan modification, but can not seem to get any favorable results. All they do is send me to mediation where their evil attorneys attack me as though I have done something illegal. All of my attempts at working with them in a fair and transparent negotiation, have resulted in me facing their attorneys. I have never had a review for retention options and their legal shenanigans have cost me an unbelievable amount time, money and trouble. They have made some offers which I would gladly accept, but we have never been able to consummate the deals. Each time I contacted them to move forward with a review that would get me into a reasonable mortgage payment, SLS has backed off and we ended up back with the mediator or back in court. I no longer trust them because of how they have treated me throughout the years. I truly need SLS to engage in a fair and transparent negotiation and to review my circumstances for some sort of workout option using my current financial situation. I have enough income to resolve this matter and make things work, but SLS needs to come to the negotiation table in good faith and leave the attorneys in their offices. As it stands now, my interest rate is at 11 % ( when others getting 3-4 )!!! I am simply looking to be treated fairly and live in my home for the rest of my life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33703
Submitted Via: Web
Date Sent: 2019-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Please be advised that in XX/XX/XXXX we received a Mortgage Statement that we were behind with our Mortgage payments and when I called we were told that the reason it was because we had a Shortage on our Escrow Account. We advised them that we could not afford our new payment and I had no way of paying for Escrow Shortage. They needed the total amount of my delinquency and that's when everything started. We got placed on a bad delinquency and we requested for help to save our home but unfortanutely we got no help at all. Last year of XXXX we got a denial letter stating that we had no options for a loan modification and that we were not making enough money to keep our home. we are now receiving money contribution from our daughter and her husband and we submitted new financials with Specialized Loan Servicing. and also with XXXX because XXXX was able to help us keep our home back in XXXX and now we are here with a Foreclosure Date coming up XX/XX/XXXX and we are asking for help to avoid this Auction to proceed and to help us with our Lender to get a workout resolution. My wife and myself are presently ill and have suffered to much XXXX and XXXX with our present situation. I have XXXX and my wife has gone thru XXXX XXXX and my daughter and son in law have been here to help us with expenses and willing to put all their income to save our home including our income. We really are begging to save our home. please help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90640
Submitted Via: Web
Date Sent: 2019-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A