Date Received: 2019-04-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have tried multiple times on their website as well as calling to make my house payments. After going through the touch tone menu it ends up saying their office is closed and gives the days and times they are open but it keeps saying they are closed during those times. also when i try to enter my loan info and pay on line it will not accept the loan info or payment attempt. They are claiming i am negative over {$2400.00} in my escrow and have raised my payment that i am unable to pay anyway ... LOL! They seem like scam artists trying to grab property through foreclosure especially since they recently picked up my mortgage from XXXX XXXX in XX/XX/XXXX and its been trouble ever since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing has created shell companies to illegally attempt to collect debt..I have a HELOC that was serviced by them.It was discharged in a bankruptcy but is still a lien on the property.I had been attempting to do a settlement with them when the servicing and debt was allegedly sold.On XX/XX/XXXXthe mortgage was assigned to XXXX XXXX XXXX using the SLS corporate address, there was no phone number or contact capacity for XXXX XXXX.My calls and emails received no response.When I asked to speak to someone from XXXX XXXX by calling SLS I was told that there was no one to talk to.In the interim I received a letter from XXXX XXXX XXXX ( XXXX ). saying they acquired the mortgage and servicing from XXXX XXXX.XXXX began illegal collection efforts culminating with a 30 day cure notice that is illegal in Massachusetts.The notice also threatened giving the information to the credit bureau and a promise to begin foreclosure after 30 days.This was sent on XX/XX/XXXX, it is now XX/XX/XXXX.Nothing has happened.This violates the FDCPA and the State of Massachusetts Collection Laws. I believe that SLS, XX/XX/XXXX, and XXXX are all essentially the same company.Please see the mortgage assignments attached.XX/XX/XXXX is c/o the SLS corporate address, then XX/XX/XXXX and XXXX have the same address and suite number. This allowed SLS to use illegal means to collect the debt.SLS is a large servicer and is licensed by the Division of Banks in Massachusetts ( as required ) as a collector and servicer.Neither XX/XX/XXXX or XXXX are licensed by the MassDOB as a debt collector.This servicing sale subterfuge allows SLS to profit from illegal collection efforts and not jeopardize their own licensing. I am attaching the mortgage assignments and 30 day cure notice.SLS should not be allowed to be a licensed servicer and debt collector and sell their uncollectable debt to their created entities XX/XX/XXXX and XXXX to be illegally collected.If XX/XX/XXXX and XXXX aren't really SLS how can a licensed debt collector sell 103 non performing Massachusetts loans o someone not licensed to collect them.This is unfair and deceptive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am trying to modify or apply for a forbearance on my home equity loan with Specialized Loan Servicing. I sent all my required documentation to them via mail and uploads. They kept stating that they needed additional documents which I uploaded several times. I was never contacted by them via email or phone which seems strange. The communication with this company is awful and researching them and reading reviews it seems this is their way of dealing with consumers. I wish my loan was never transferred to them. I received a letter for them dated XX/XX/19 stating that they conducted a review of my application for relief options and they are unable to evaluate me. I have sent everything they have requested as I said and they continue to state they do not have all the required documents. I intend to keep my home and would like to have options as to getting help with this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01876
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: First, SLS LLC is reporting my home mortgage account summary and all monthly payments with the following comment " ADDITIONAL INFORMATION - Real Estate Mortgage ; Loan Modified Under a Federal Government Plan ''. This is correct, it was under XXXX and, as such, is a negative reference. The modification was done in XXXX and, since over seven years have passed, the statement should be removed from all Credit Bureau submissions by SLS LLC. Second, SLS LLC is reporting the payments made in XX/XX/XXXX and XX/XX/XXXX were less than the scheduled amounts. Also, in XX/XX/XXXX, they show no scheduled nor paid amounts. Since SLS LLC has been autodrafting my checking account since they acquired my account from XXXX XXXX, the scheduled payments and paid amounts should always match.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29926
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I had a frozen bank account and my mortgage payment for XXXX was paid late in early XXXX. My credit report after 3 requests and disputes shows XXXX still missed. XXXX XXXX and XXXX are paid. I have no arrears yet it now shows 2 late payments or missed. This has destroyed my credit and dropped me nearly 200 points. It has caused banks to reduce my facility on all cards and this should not be allowed especially after disputing the information provided to XXXX and XXXX. I am current and have no missed payments on my mortgage account with SLS. I attach my payment record and a current statement from SLS to show no arrears and next payment due XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33897
Submitted Via: Web
Date Sent: 2019-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was with XXXX XXXX. As of XX/XX/19 my mortgage was sold to Specialized Loan Services. When the Loan was transferred I was up to date on payments. I received an Escrow refund from XXXX XXXX for {$170.00}. When finally Received a Bill from The new mortgage company at the end of XXXX there were additional charges of {$370.00}. No one could tell me what the are for. A Statement say that it is delinquent taxes. But when I called SLS they couldn't say what it was for. on XX/XX/19 I sent in writing to SLS a request for info on the charges and have not received anything but an acknowledgement that they received my letter. My taxes are paid through my mortgage if they were paid late by the mortgage company I don't feel that I should have to pay a late fee., If that is what the fee is for. I have been paying my mortgage but my last statement said they will not that a partial payment because I have not paid this charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21222
Submitted Via: Web
Date Sent: 2019-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was very far behind on my mortgage because my husband was unemployed for 10 months a couple of years ago. He was older so it was difficult getting a new job, he has one now. Our loan was sold by XXXX XXXX to Specialized Loan Servicing effective XX/XX/XXXX. In XXXX, I received default notices and intent to foreclose. I called XXXX and asked to pay ALL OF MY PAST FEES and did that at that time. I also paid thru XX/XX/XXXX and was current. After that they added additional late fees, two of them were waived. However, they have kept on a {$15.00} " property inspection '' fee that they say was incurred on XX/XX/XXXX. No one came to inspect my property and my loan was current. Now they will not waive this additional fee and I feel this is not fair since I am current on this loan. I specifically asked to pay everything I was behind on and did in XXXX. Now they seem to be using this as an excuse to extract additional fees from me and I don't think that is fair. They are impossible to reach by phone and it takes them every bit of 30 days to respond to me which I find completely onerous. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22003
Submitted Via: Web
Date Sent: 2019-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We are attempting to refinance our home. Our current mortgage is through Specialized Loan Servicing. We requested to refi our current loan with them and they said they do not originate loans in Nevada. We then contacted a local bank and are in the process of doing the refinance with them. The title company ordered the payoff from SLS on XX/XX/XXXX and as of today, XX/XX/XXXX, we still do not have the payoff. We have been calling SLS since XX/XX/XXXX trying to get the payoff and they have said that because our home is in Nevada, they have to manually create the payoff and that we are in the queue. We have spoken to reps nearly everyday from SLS, many have said that they are waiting for some kind of Addendum to be able to produce the payoff and some have even said it is already done and has been sent. We have escalated this situation multiple times with SLS and are always assured they are working on it. Our loan rate lock is about to expire and it will end up costing us money, as the rates now are higher. We feel that SLS is not in any hurry and is going to ultimately cost us money and/or cause us to lose our loan completely due to their own internal issues. We are not sure where else to turn, as they refuse to give us a corporate phone number and we aren't sure where to turn.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2019-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Derogatory mark on credit file resolved with XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29115
Submitted Via: Web
Date Sent: 2019-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Services known as SLS, that services mortgages for XXXX, XXXX, XXXX and the agent XXXX XXXX of XXXX XXXX sent to do a Price Opinion KNOWINGLY made a false Appraisal Price report on the property so the terms of the loan would not be changed. Furthermore they are caught fraudulently inflating a appraisal report because photographs of the damage were taken of the explosion and they have refused to give copies of those photos to us! See Actual emails below with representative of those agencies. SLS is caught perpetrating a fraud and their explanation given further has them caught and further perpetuating a fraud against indisputable facts as well as indisputable visual facts that their own reps that came to the home photographed that damage that SLS, XXXX, XXXX, and XXXX XXXX XXXX, have refused to give over the photographs that XXXX XXXX had taken on his inspection. THAT IS A COVER UP AND THAT IS A FRAUD! -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- - Date : Thu, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- - C -- -- D-, -- -- -- -- -- -- -- -Attached reports To : XXXX, XXXX, XXXX, XXXX, XXXX -- -- -- -- XXXX Cc : J -- -- - Hello Mr. XXXX, Your email was being bounced back so I resized the photos to make sure you received this, and XXXX has receipt of the information and correspondence, as well as record of the phone conversation with SLS. PLEASE SEE below yesterday with XXXX of SLS, as well as photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As disclosed by that agent there is a history of doing this with damaged homes. That is not honest or ethical by those directing those activities as well as the agent caring that out and making inaccurate false reports. As mentioned and we discussed, SLS is supposed to be dealing with the issue with your higher management to reflect the correct value on the BPO report, and have changes to the mortgage terms, interest-rate reflected accordingly. As XXXX of SLS mentioned, I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Thu, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- C -- -- -- -- -- D -- -- -- -- -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, XXXX, XXXX, XXXXJ -- -- -- -- -- -- -- -- XXXX, Cc : J -- -- -- -- -- -- Hello XXXX, It was nice speaking with you late this afternoon. To recap that conversation, it was nice to see that you are aware of the issues of that fraudulent property report done and that excluded the damage sustained to the home in the Gas main explosion, as well, how that agent under direction from XXXX, removed from your report all photos and referrence to the damage throught the entire home, that you are taking steps to have that value an report corrected. PLEASE SEE photos of current damage the agent witnessed and photographed on his visit to the home but yet that agent and XXXX purposely left out of your report. I WOULD call that DELIBERATELY done and FRAUDULENT on both their actions and those that directed them to do so. As you mentioned and we discussed you are addressing the issue with your higher management to reflect the correct value an report an have changes to the mortgage terms, interest-rate reflected accordingly. As you mentioned I will wait to hear from you later today on new documents to reflect those changes in interest rate and not send the current documents as we discussed. I look forward to hearing from you. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- -- -- -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis -- -- -- -- -- -- - C -- -- -- D -- -- -- -- -- -- -- -- -- Attached reports To : XXXX, Cc : J -- -- -- -- -- -- -- -- Hello XXXX, Please see bellow. Thank you J -- -- -- -- -- - -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- -- -- -- - Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Fwd : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- -- -- -- -- C -- -- -D-, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : J -- -- -- -- -- -- -- -, XXXX -- -- -- XXXX, Hello Mr. XXXX, Thank you for your time and efforts. As we discussed together on previous phone calls, and you and XXXX are aware the Broker Price Opinion ( BPO ) you had received from XXXX XXXX XXXX Realtor Associate of XXXX XXXX XXXX is 100 % FALSE and entirely misleading. Furthermore THERE WERE DETAILED discussions with the agent XXXX XXXX XXXX, that XXXX sent, that there would be. or could be interference, either by XXXX or this Lender-Service Provider, SLS known as Specialized Loan Services that as XXXX XXXX XXXX, stated, he is NOT ALLOWED to photograph or include photographs showing damage or negative features and properties next door that are similar and like negatively impacted by the Gas main explosion would not be used to determine value. I personally stated to XXXX, to do otherwise would be 100 % FALSE and entirely misleading. IN FACT, it is 100 % fraudulent to do otherwise, as is the report written by XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX. So when I use language that this Lender-Services Provider, SLS known as Specialized Loan Services behaves significantly as a predatory lender, that is not said lightly. The ( BPO ) Broker Price Opinion that was order is 100 % completely false, it did not include similar and like properties to ours and as well extensively damaged homes and homes sales by the gas main explosion. To use properties as shown in the attached report 3/4 of a mile away is not valid to do so. What is valid especially in a court of law is a CMA Current Market Analysis or also BMA Broker Market Analysis based on comparable properties that are similar-and-like to each other. Attached are : 1. CMA report based off of the sales immediately next door to us that are our true comparable and also similarly impacted by the GAS Explosion. My neighbors next door to me in the rear of our home that recently SOLD are ; A. -- -- -- XXXX XXXX -- -- -- -- -- -- -- sold for {$11000.00} reported on XX/XX/XXXX, XXXX sq ft. B. -- -- - XXXX XXXX -- -- -- -- -- -- - sold for {$150000.00} reported on XX/XX/XXXX is similar XXXX ft Both suffered similar property damage to us. -- -- -- -- -- - XXXX XXXX you see in the photo is my neighbor in the -- -- -- -- -- -- -- of our home where you see our home in the back ground. 2. Pulled out of the CMA, page 6 of that report is our homes appraised market value {$160000.00} to {$160000.00}. 3. Independent Structural Engineers report from -- -- -- -- -- -- -- -- -- -. All Engineers reports done by the insurance company and -- -- -- -- -- -- -- e acknowledged ALL the homes interior floors needs to be gutted down to the floor joist, the roof needs to be gutted down to the roof rafters and ALL sheetrock and exterior siding needs to be removed down to the wall joists- beams to make necessary structural repairs. 4. Independent assessment of damages and costs involved to fix visible damage done by -- -- -- -- -- -- -- -- -- -- --, Public Adjusters. PLEASE NOTE, Further repair and structural repair will be required once walls and floors are opened up to expose the structural damage and necessary structural repairs. 5. From 2 independent Engineer 's reports as well as Public Adjusters and Insurance Adjusters reports, we have over $ XXXX in visible damages to the home from the Gas main explosion. 6. -- -- -- -- - -- -- -- -- -- -- XXXX beds XXXX baths XXXX sqft IDENTICAL TO OUR HOME CLOSED prior to the Gas main explosion ; Sold $ -- -- XXXX XXXX % Public Record Mr. XXXX, again thank you for your time and we need to have these photographs and information immediately today as you know it is time sensitive. J -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : Re : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis -- - C -- - D, -- -- -- -- -- -- - To : J -- -- XXXX I have completed the report and submitted it to XXXX. You will need to contact them for this information. ( XXXX ) XXXX - XXXX XXXX. Please do not email, call or text me about this report anymore. I am finished with my part it is all on XXXX., XXXX XXXX XXXX Realtor Associate Cell : XXXX Office : XXXX Email : XXXX Website : XXXX License XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- -- -- Date : Sat, XX/XX/XXXX at XXXX XXXX Subject : XXXX and I need today the interior photos you had taken / Regarding Mortgage Modification and Photos and Market Analysis - -- -- - C -- -- D --, -- -- -- -- - To : XXXX, XXXX XXXX XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX and XXXX, Thank you for your time and efforts. XXXX, XXXX XXXX of XXXX that called you and I need this morning the photos of the damaged you photographed and witnessed on your visit to our home. Mr. XXXX and I discussed together on previous phone call, XXXX who called you personally on this and whom hired your for your report, we both need and have to have TODAY the interior photos you had taken showing ; 1. The living room floor in front of the TV showing the floor-joists that pushed and moved upwards pushing the sub-floor upwards and are now protruding upwards of a 1/2 inch plus, that you Photographed. 2. The Kitchen floor SHOWING the cabinet bases with the water damage by the bases and floor, that you Photographed. 3. The Living Room vaulted ceiling by the front entry foyer area that water is coming from the outside siding and roof moving down the wall that you had seen and we discussed that you photographed that exterior/interior wall showing that. 4. The Living room / Dining room showing the floor-joists that moved upwards pushing the sub-floor upwards, that you Photographed. 5. Master Bathroom floor showing the approx 2 foot long crack spanning across several tiles, that you Photographed. 6. Second hallway bathroom floor upstairs showing the complete cracking and popping of almost all ceramic tile, that you Photographed. 7. The downstairs hall bathroom showing the cracked floor tiles, that you Photographed Again thank you for your time and we need to have these immediately as it is time sensitive. XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- Date : Fri, XX/XX/XXXX, XXXX XXXX Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- C -- -D -- -, -- -- -- -- -- -- -- -- -- -- -- -- To : XXXX Cc : J -- -- -- -- Hello Mr. XXXX, Please find attached Independent House Damage and Engineers Report. Thank you, XXXX -- -- -- -- -- Forwarded message -- -- -- -- - From : XXXX, XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : RE : Mortgage Modification and Photos and Market Analysis - -- -- -- -- -- -- -- -- -- -- -- - To : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Greetings, XXXX XXXX has launched a request for an Interior BPO at no cost the homeowner. The vendor is instructed to contact -- -- -- -- -- -- -- -- -- to gain access to the property. We have requested this BPO action be escalated. Best regards. XXXX Mailbox Customer and Business Management Single Family Division XXXX XXXX Option 2 cid : XXXX The information transmitted in this e-mail is for the exclusive use of the person or entity to which it is addressed and may contain legally privileged or confidential information. If you are not the intended recipient of this e-mail, you are prohibited from reading, printing, duplicating, disseminating or otherwise using or acting in reliance upon this information. If you have received this information in error, please notify the sender at XXXX XXXX immediately, delete this information from your computer and destroy all copies of the information. From : J -- -- -- -- -- - Sent : Wednesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX XXXX XXXX XXXX Cc : J D Subject : Re : Mortgage Modification and Photos and Market Analysis - -- -- -- C -- -- -D -- - -- -- -- -- -- -- -- -- -- -- - Attached reports Please see attached Current Market Valuation report. Thank you, -- -- -- -- -- Forwarded message -- -- -- -- - From : J -- -- Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Dispute of the home value and basis used in the mortgage modification and Photos and Market Analysis - -- -- - C -- -- - D -- -, -- -- -- -- -- -- -- - Attached reports To : XXXX, XXXX Cc : XXXX XXXX XXXX XXXX XXXX XXXX To Whom it may Concern, Regarding Mortgage Modification for -- - C -- -- - D -- --, -- -- -- -- -- -- -- -, we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX. Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J -- -- -- -- -- Forwarded message -- -- -- -- - From : Date : Wed, XX/XX/XXXX at XXXX XXXX Subject : Mortgage Modification and Photos and Market Analysis - C -- -- D --, -- -- -- -- -- -- -- - Attached reports To : XXXX Cc : J -- -- -- -- -- Hello Mr. XXXX, XXXX Mortgage for -- -- C -- -- -- D -- -- -- -- -- -, -- -- -- -- -- -- -- we 100 % categorically dispute the home value and basis used in the mortgage modification sent to us by SLS and XXXX XXXX XXXX Please advise the steps further involved. Attached are photos showing our home, as well Screen shots from XXXX showing homes sales next door to us and our homes location in relation to the home and Gas Main Explosion, along with a independent Realtor market analysis of the ACTUAL homes that sold next door to our home that were impacted by the Gas Main Explosion. As ACTUAL recent closed sales were used of similar size sq ft homes that are directly next door to us and directly next to the home and Gas Main Explosion, as we are, the XXXX and Realtor current market valuation reports the ACTUAL reflective market value of our home as shown by those closed sales as we discussed and not the inflated value used from homes outside of our immediate area in town and homes not impacted by the Gas Main Explosion. Please note I haven't heard back from XXXX the supervisor with SLS, regarding this and the modification plan. Again please note that the terms are not acceptable and what remedies are available to us regarding this matter. Thank you, J
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A