Date Received: 2019-06-10
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX of 2019, XXXX XXXX sold my mortgage to Specialized Loan Servicing. Before the loan was sold I owed XXXX XXXX XXXX in charges due to an attempted foreclosure in three years ago. I challenged XXXX XXXX in there assessment of these fees and they investigated the charges. I accepted their charges. Now since my loan has been sold, they say those charges are XXXX, XXXX almost three times the amount on the XXXX XXXX loan. I had SLS ( Specialized Loan Servicing ) investigate those charges and they came back and said no that is what you owe. I have XXXX XXXX statements saying that is what I owed, and now I have SLS telling me no that is not correct. You actually owe over XXXX. Then during the process of transferring my loan, some of my payments went to XXXX XXXX and instead of sending them onto SLS like they stated they would, my loan payments were late and so SLS charged me over XXXX dollars per late payment. I think this is unfair practice on both their parts. I want the CFPB to investigate why I must pay more to SLS than what XXXX XXXX said I needed to pay, and why my late charges were not taken off by SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86001
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: SLS put my property in website whom advertise for Homes for Auctions and foreclosure sites I am on time and paying them through my lawyer and court because SLS is a chest XXXX fraud company creeps come here to my property I am sitting in my living room and the creep have a nerve to come front of my property and start taking photo why this is how SLS run a mortgage company by abuse the home owner and sell people home by lie fraud and cheating
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specializing Loan Servicing is using faulty information in the servicing of the mortgage loan. SLS has been made aware of the robo-signed document which is the enclosed Assignment of Mortgage. XXXX XXXX XXXX XXXX XXXX XXXX went out of business on XX/XX/XXXX, and Mortgage Electronic Registrations Systems can not assign a mortgage and does not have employees. The robo-signed Assignment of Mortgage is trying to make it appear that XXXX XXXX XXXX XXXX XXXX XXXX was in business on XX/XX/XXXX, and XX/XX/XXXX. Specializing Loan Servicing has also failed to deliver required foreclosure protections. The CFPB issued amendments on XX/XX/XXXX, The rule issued establishes new protections for consumers, including requiring servicers to notify borrowers when loss mitigation applications are complete : Whether a borrower is entitled to key foreclosure protections depends in part on the date a borrower completes a loss mitigation application. If consumers do not know the status of their application, they can not know the status of those foreclosure protections. The final rule requires servicers to notify borrowers promptly and in writing that the application is complete so that borrowers know the status of the application and have more information about their protections. The CFPBs new rule clarifies that, if a servicer has already made the first foreclosure notice or filing and receives a timely complete application, servicers and their foreclosure counsel must not move for a foreclosure judgment or order of sale, or conduct a foreclosure sale, even if a third party conducts the sale proceedings, unless the borrowers loss mitigation application is properly denied, withdrawn, or the borrower fails to perform on a loss mitigation agreement. Specializing Loan Servicing has yet to respond to a Notice of Error and request for information. Specializing Loan Servicing has yet investigated my complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I want my granddaughter to assume the loan as she pays the mortgage and stays there. XXXX letter was signed and emailed to XXXX as requested. The prior rep had advised me to send in a letter to this address stating why the assumption was wanted with details. XXXX I email the XXXX stating that I havent heard anything what do we need to do to get the assumption process rolling I never get a response Mid XXXX I call because I still haven't heard or received any contact and told that it takes up to 30 days for their team to review it as they have to take it to investors to get the approval. XXXX XXXX I speak with a representative who states that the email was received, but it should have been mailed in, but it looked like it was already being processed. She stated that in the future this type of letter should have been sent via snail mail to SLSXXXX, CO XXXX and recommends XXXX Physical Letter signed and snail mailed out XXXX I called customer service to which they stated they had not received my letter, but recommend me sending it in, possible with tracking verification, and that they would open a ticket to search for the letter. XXXX XXXX The letter showing intent for myself to assume the loan resent. Attached was a letter stating all the interactions we have had. This was sent with tracking verification. This reached the destination XXXX and picked up XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85641
Submitted Via: Web
Date Sent: 2019-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing purchased my second position mortgage in XX/XX/XXXX. I have been making extra payments to principal since that time. SLS seems to be charging excessive interest since this time, as my current balance is much higher than it should be. I have called SLS and talked to XXXX ( 3rd level ), XXXX and one other person on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On each occasion, these employees promised a cash analysis ( showing how my payments are recorded by SLS and how interest is charged ) would be sent to my home address within 5 business days. I have not received any such document from SLS as of XX/XX/XXXX. I will pay off the mortgage immediately ( as I don't trust SLS ) but the balance is much higher than it should be do to excessive interest charged by SLS and they will not show any justification. I attached tax statement documents from them that show erratic interest charges. Such as {$2100.00} interest paid in XX/XX/XXXX, {$0.00} in XX/XX/XXXX ( no document sent to me for that reason according to SLS ). {$1500.00} in XX/XX/XXXX and then {$6500.00} in XX/XX/XXXX. These widely different interest paid amounts on these tax statements make no sense. SLS is cheating me and then lies to me on the phone when I ask questions of them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95662
Submitted Via: Web
Date Sent: 2019-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage was sold by XXXX to Specialized Loan Services in the midst of a refinance in XXXX of XXXX. We were informed by XXXX that we had a 60 day grace period after a loan had been transferred and that the refinance would be done in that time. So we didnt pay the XXXX mortgage. At the end of XXXX the loan was transferred back to XXXX. All was settled. In early XXXX I got a warning that my credit rating had dropped due to a delinquent account. Upon investigation I have found that Specialized Loan Services reported my account as delinquent as of XXXX of XXXX. I have contacted them 3 times and have not had a satisfactory reponse. This is the only negative mark, albeit incorrect, on my report and is dragging my credit down from the 800s to the 700s or below.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07960
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My name is XXXX XXXX. The hardship started in XX/XX/XXXX when I was working for the XXXX XXXX XXXX XXXX in XXXX. I injured my XXXX on 6 separate occasions from XX/XX/XXXX to XX/XX/XXXX. My attorney advised me to apply for social security disability. In XX/XX/XXXX I received a fully favorable judgement. Now, my earning potential is almost XXXX due to my limitations. I believe I was forced out of my job with the XXXX. In XX/XX/XXXX I applied for a loan modification with XXXX XXXX XXXX, who held both the 1st and the 2nd ( HELOC ). In XX/XX/XXXX I was approved for a modification for the first. My specialist at XXXX XXXX XXXX was XXXX XXXX XXXX. I was constantly calling her and asking to modify the HELOC. She repeatedly told me that they were working on it. XXXX XXXX XXXX still serviced the HELOC until XX/XX/XXXX. Ms. XXXX called me and said that the HELOC had been discharged and eliminated and that I did not have to pay it or worry about it but to keep my 1st in good standing. The last payment I made on the HELOC was in XX/XX/XXXX. In XX/XX/XXXXI applied for Keep Your Home California " principal reduction '' program. I was approved and KYHC paid {$43000.00} to XXXX XXXX XXXX to lower the principal. This caused a second modification. Everything was going great until the end of XX/XX/XXXX. I received a recorded Notice of Default and Election To Sell via USPS from Specialized Loan Servicing, the new servicer of the HELOC. The Foreclosure Manager at the law firm representing them, Mr. XXXX XXXX, called me around that time to ask, " Why has this taken 20 years and why are they doing this now? '' I replied, " I don't know. '' After receving the NOD from SLS I called them and asked that same question. I told them that XXXX XXXX XXXX told me this was discharged. They told me that the HELOC was sold to investors. XXXX at SLS asked me if I wanted to offer a " short payoff. '' I was scared and told her that I did. She said she would be mailing me an application and directed me to fill it out and to write an " offer letter ''. On XX/XX/XXXX I received the application from SLS. I filled it out, wrote the offer letter and faxed it at XXXX XXXX XXXX on XX/XX/XXXX. I called the office and a recorded message confirmed receipt of the application and documents on XX/XX/XXXX. I have been working very hard trying to find out what exactly happened with the HELOC account. I have called XXXX XXXX XXXX numerous times regarding this. Finally, on XX/XX/XXXX I called and spoke with a supervisor at XXXX XXXX XXXX, XXXX XXXX who told me he would send me copies of transcripts regarding the history of the HELOC from XX/XX/XXXXthrough XX/XX/XXXX. I am still waiting. Two other XXXX XXXX XXXX supervisors are looking into this and agreed to send me the history of the HELOC. I have not received anything yet. I have called the HUD hotline and was told that since the HELOC is a 2nd, they can not help ( they only help people with first mortgages. XXXX has that same policy. Legal Aid will not get involved. Senior advocacy does not have the expertise to help. What's odd about this HELOC is that it does not show up on any of the 3 credit reporting agencies. My credit is : XXXX, XXXX and XXXX. I COULD qualify for a refinance, in order to pay SLS the {$40000.00} they say I owe. What is stopping any and all lenders from working with me is the recorded Notice of Default. I have sent Specialized Loan Servicing 29 emails to date and they have responded to Zero. I have left at least 4 messages ( in XX/XX/XXXX ) for my SPOC, XXXX, and am still waiting for him to call. XXXX XXXX XXXX, at this point, is not taking responsibility for telling me that the HELOC was discharged and paid off. They will admit that they discharged the HELOC in XX/XX/XXXX but they want to wash their hands of it. My 1st with XXXX XXXX XXXX is in good standing, never late and no payments missed. ( There is an error with 7 of my payments when they received the $ XXXX payment in XX/XX/XXXXfrom KYHC ) I know I am rambling but sometimes I am able to write more consisely than other times. Sorry for that. I will try to wrap up this tangled web. I want to do the right thing. I made a {$20000.00} offer to SLS 3 weeks ago via email. I have not spoken with my SPOC in nearly a month. He will not return my emails or my calls. I do not want to lose my childhood home, which my father and his brothers built in XX/XX/XXXX. I live alone and don't have anyone. I can only depend on myself. I want to resolve this issue. In order to resolve an issues there are usually at least two parties. I have been trying to communicate with Specialized Loan Servicng for a month and have not heard anything from them. It's almost as if they are purposely avoiding me so that they can " swoop in '' and take my home. And I don't want that to happen. So, I am sitting here making phone calls to XXXX XXXX XXXX, XXXX XXXX, XXXX, HUD, Senior Advocacy, Legal Aid, Real Estate Attorneys, Bankruptcy Attorneys and the office of XXXX XXXX. I even left messages on the local television networks facebook pages. I also sent a letter to Mr. XXXX XXXX, CEO of XXXX XXXX XXXX in XXXX, NC. On XX/XX/XXXX and on XX/XX/XXXX, I met with attorney XXXX XXXX, in XXXX. I paid the {$500.00} to retain him. A few days later he sent me an email which read, " I don't have the time or the patience to deal with lenders '' and referred me to XXXX XXXX, a different attorney in his office. I met with Mr. XXXX on XX/XX/XXXX, after paying {$2000.00}. That day, he told me that it would take " thousands of dollars '' to take this case and didn't want it. I got a {$2000.00} credit on my card for that. I am asking that Specialized Loan Servicing, LLC, RESCIND the Notice of Default. That would allow me to get my home refinanced AND pay them the $ XXXX they say I owe. I have met with 5 attorneys so far and each one said that rescinding a Notice of Default is " done all the time. '' I can see why Specialized Loan Servicing, LLC, only has 1 out of 5 stars. They are HORRIBLE at communicating. They just don't do it. Being in pre-foreclosure or foreclosure is one of the worst feelings in the world. SLS should be returning phone calls and emails. I THINK they are just sitting back and doing nothing because they DON'T want to negotiate, they just want to take my home. On XX/XX/XXXX, I called SLS and left XXXX a message. I called back and dialed " 2 '' to speak to the next available rep. Her name was XXXX. I asked about the offer letter I sent. She said, " I can see that your offer was never even presented to the investors. '' That should never happen. Who's to say that the investors would not have " accepted '' my offer? I called the attorneys representing SLS and XXXX XXXX XXXX, XXXX, who if the foreclosing company. XXXX XXXX XXXX, XXXX, is a fairly new company that started in XX/XX/XXXX and is listed as a " foreign '' LLC, based out of florida. I believe that only have one office in California. Two weeks ago, when I was speaking with a man at SLS, I asked, why are you foreclosing 10 years after I made my last payment? '' His reply was, " We see that your home has enough equity to pay off the first, pay ourselves and then have money left over so THAT'S why we are doing this now. '' ( I can find his name in my file, but can't remember it right now and don't want to get " timed out '' like I did yesterday. ) I called your office yesterday and spoke with XXXX, who was very patient and helpful. I don't know how to scan supporting docs right now and your website says that they will not be accepted later. But, he cleared that up. So, I will be sending you many documents to support this claim next week. The bottom line is this : I DO NOT want to lose my home. I am dong everything I can think of to communicate with the company who is trying to foreclose. They are not communicating with me. I will happily pay the $ XXXX that is written on the recorded NOD. HOWEVER, in order for me to be approved for any loan, the NOD MUST be rescinded. When that is accomplished, everybody wins. It's not that difficult to figure out. I am sorry this letter is all over the place but for the past 2 months I have been eating, thinking and sleeping this horrible situation. I hope you can give me some solid advice on what to do next. Thank you for taking the hour to read this. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93291
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) has become my new servicing lender since the beginning of XXXX. I have reached out to this lender on several occasions for mortgage assistance or loan modification. They continue to give me the run around regarding some type of assistance that I qualify for. My current BK post post petition payment is at a ridiculous {$3100.00}, my current P & I payment is {$2200.00} at 4 % per my docs I signed back in XXXX. SLS continues to send me denials stating that my P & I payment is {$1600.00} at 2 %. They clearly are smarter than this to make these type of errors. Because if you read the agreement I signed back in XXXX it clearly states that my current P & I payment is {$2200.00} at 4 %. If you look at the response they sent to me dated XX/XX/XXXX they clearly say in the 4th paragraph that my new P & I payment after modifying loan balances would be {$2200.00} which is clearly less than my current payments. When I call them they keep saying oh can you fax that over we're not seeing that anywhere. They are just playing games and are unwilling to finalize a loan modification for me ASAP. I would like for this organization to intervene and help me accomplish in receiving a loan modification for my family and I. Thank you and l look forward to hearing from you all asap. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90808
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing is the servicer of my Mother 's mortgage account. Loan number XXXX. I requested on XX/XX/XXXX reinstatement figures to cure the back due payments and the loan was close to being referred to F/C per the SLS customer service agent. I called the customer service at XXXX on XX/XX/XXXX and was placed on hold for 35 minutes while the customer service rep provided the reinstatement figure of {$5200.00} through the XX/XX/XXXX payment. I requested the customer service rep 's name and was told we do not provide that information or their agent number. The call was recorded and verified by SLS on XX/XX/XXXX. I wired {$5200.00} to XXXX XXXX confirmation number XXXX. I called the following day on XX/XX/XXXX and verified with SLS that they did receive the wire. The rep confirmed on XX/XX/XXXX the account was due for XX/XX/XXXX. The loan was current. SLS called my sister XXXX XXXX ( authorized on the account as well ) and informed her that there was a mistake made by the customer service representative. The did not collect the attorney fees or inspection fees. I've attached the transaction history along with the wire confirmation of payment. You will see on XX/XX/XXXX the total amount of XXXX was applied then days later four {$15.00} inspection fees and interest and fees totaling XXXX was applied on XX/XX/XXXX after the wire payment for full reinstatement was processed by SLS. I'm filing this complaint due to the error and financial hardship due to the SLS customer service representatives actions caused. The loan is now showing in default due to this issue. I contacted SLS again and they indicated that no further action would be taken to resolve my complaint. I informed them I would be opening a formal CFPB complaint due to misappropriation of funds applied after the reinstatement was accepted and verified by their company. Thank you XXXX XXXX ( authorized party on the account ) XXXX XXXX - mortgagor Loan number XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have had nothing but trouble with Specialized Loan Servicing LLC. Every time we received a phone call from them we got a different story. We were told we were current, then another phone call we were 60 or 90 days behind. We set up an online account to pay our monthly mortgage then XX/XX/XXXX we were locked out of our online account, they refused to take payments, So XX/XX/XXXX we purchased a money order from our Post Office, a week later we spoke to a lady XXXX claiming they did not receive that payment, we had that money order traced by our post office & we have proof that it was made out to Specialized Loan Servicing & was cashed by XXXX XXXX, we never had XXXX XXXX as a mortgage company. We sent Teller XXXX an email of the traced money order & that it was cashed & she never responded back to us. XX/XX/XXXX they refused our payment by phone & informed us we had to make @ least two payments, but then take a XX/XX/XXXX phone payment which we have proof, On XX/XX/XXXX, we spoke to a XXXX who informed us our new payment was {$670.00} & change we informed her we never recieved any notice of any change, we then asked to speak to a supervisor, so XXXX from Arizona informed us we were current as of XX/XX/XXXX, & need to focus on the months of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX that none of those payments a year ago cleared our checking account & we have all our bank statements proving they did, that day we wanted to make a payment & she refused our payment unless we paid two payments & then said no four payments. We can't get anywhere with this mortgage company, monies have cleared our account & is definately not being applied to our mortgage. We have asked for a qualified complete payment history that they were supposed to mail to us & we have never recieved, we also asked for monthly mortgage statements mailed to us which we don't get either. We have been stressed beyond over this but we have not gotten anywhere with them. By them refusing our payments is putting us in default & lowering our credit score. WE DO NOT WAN NA LOSE OUR HOME, we really feel we are being frauded.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13021
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A