Date Received: 2019-06-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30004
Submitted Via: Web
Date Sent: 2019-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC is unable to provide a payoff request or deed or reconveyance on a HELOC which they did debt forgiveness on XX/XX/XXXX. I started the process to request this on XX/XX/XXXX and Speciliazed Loan Servicing LLC said it would take 30 days to get a response and after 30 days, I have yet to get a written response from them and it is now XX/XX/XXXX. Timeline : 1. Specialized Loan Servicing LLC issued a 1099C in XXXX for Acct # XXXX dated XX/XX/XXXX for {>= $1,000,000} for cancellation of debt The loan was for a HELOC on XXXX XXXX XXXX in XXXX CA XXXX. After they issued the 1099C, they should have also completed a Deed of Reconveyance for recordation with the County Recorder and should have sent me a copy. They never did this. 2. On XX/XX/XXXX, I called customer service # on my 1099C for XXXX. That # is XXXX. I spoke with XXXX # XXXX who informed me to send in an email to and provide a handwritten letter stating : " Still showing a lien on property no longer owned and please issue Deed of Reconveyance. I emailed this letter to XXXX as instructed. XXXX informed me it will take 30 days to get a response. I emailed them as instructed : a handwritten authorization, the 1099C - XXXX for the Cancellation of Debt, and the preliminary title report showing the forgiven debt still showing as a lien on XXXX XXXX XXXX. 3. On XXXX, I called again and requested a supervisor call me back. XXXX # XXXX and confirmed they received the email and my letter was acceptable. 4. On XX/XX/XXXX, I spoke with XXXX # XXXX to get an update and said should ask for CC3 to expedite. 5. On XX/XX/XXXX, I spoke with XXXX # XXXX in CC3 and asked for a supervisor but they couldn't contact me with a supervisor. 6. On XX/XX/XXXX, I called CC3 and spoke with XXXX # XXXX for an update and informed file is in archive and will take awhile for a Lien Release and would send an email to that department. I asked if I could speak to that department or get an email backed and I was told no. I am asking the Consumer Protection Finance Board to have Specialized Loan Services to issue the Deed of Reconveyance to be recorded with my local County Recorder and provide me with a timeline. I am asking the Consumer Protection Finance Board to fine Specialized Loan Services for their incompetence. I am asking the Consumer Protection Finance Board to have Specialized Loan Services to provide me with a written update on my request with an executive level contact.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94591
Submitted Via: Web
Date Sent: 2019-06-19
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2019-06-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We entered into a trial modification agreement and completed it. The Trial period was supposed to be XXXX months but we ended up paying ( 5 ) trial payments of {$2600.00} for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. We finally received the modification package dated XX/XX/XXXX. SLS sent us a Notice of Default and Notice of Intent to Foreclose, why? We have never missed a payment.We paid 5 trial payments, we had a suspense amount on our loan of $ XXXXhow was the monies paid applied to our loan? We received 2 statements for XX/XX/XXXX - one stating that we owed {$12000.00} and another stating that we owe {$8.00}, XXXX. ( 1 ) The statement owing {$12000.00} shows XXXXpmt - {$2000.00} XXXXpmt - {$3100.00} XXXXpmt - {$3100.00} XXXXpmt - {$3100.00} ( 2 ) The statement owing {$8900.00} shows - XXXXpmt - {$2500.00} XXXXpmt - {$3100.00} XXXXpmt - {$2600.00} with a suspense amount of {$610.00} What is going on withe the amounts changing on the payments, we have tried to talk to representative they have looked at the mortgage note and the modification agreement and they could not see any reason why the payment are changing and it did not say in any of the documents that they saw why the payments would be different it is not adjustable. We have checked the taxes and the insurance. In order to maker the payments we must get a supervisor to make the payment over the phone. No one has an answer. They told us to write a letter. We are writing the letter to you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The servicer of my loan is Specialized Loan Servicing LLC. I have been trying to get a loan modification from SLS since XX/XX/XXXX. SLS denied our application outright. On XX/XX/XXXX, SLS recorded a Notice of Default. I applied again for a loan modification with updated income information. On XX/XX/XXXX, SLS offered me a loan modification at 9.45 % interest with payments of {$2100.00} a month. This is a second loan on top of my first loan, so there is no way I can make these payments. On XX/XX/XXXX, I sent SLS a letter saying the payments they proposed were impossible, but I could make payments of around {$500.00} a month. I have not heard back from them. I am worried they are going to foreclose on my house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95407
Submitted Via: Web
Date Sent: 2019-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX specialized loan reported that I was 30 days late on my mortgage to all 3 bureaus. This is incorrect I have documents from them showing I was not late for 2 years. This made my credit score drop 59 points and I am unable to co-sign on a loan because of this drop. This is false reporting and Hindering to my family. I called specialized loan and they can not do anything and dont know how long this would take. I need this done ASAP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29414
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan was sold to Specialized Loan Serving from XXXX XXXX. We made payments just as before normally but there was extra money due and I couldn't figure out why. I called them and they said something to the point of since the loan was just sold to them, the escrow accounts are just being figured out and that extra money I owe for escrows should be worked out soon. Not to worry. They were very nice about it. Then after a few months, we got a late charge saying we hadn't made the proper payment. I called back saying that I had previously contacted them about the escrow money and that I was waiting for it all to get worked out. They were very rude this time and acted like they had no idea what I was talking about. They said that the escrows were refigured and short so we had to pay the difference. OK, that would have been no problem, but they increased the payment ( to cover escrow shortage ) and we were dealing with evacuations and relocation. So we were never late just short on the regular amount of payment since it is automatically paid the same amount every month. Now, we are looking into our credit scores and for the first time see that they have marked us as late on our credit report. I'm enclosing all the screenshots for you to see and I can supply whatever else you would like me to. In the middle of all of this, we were affected by the fires and a mudslide and had to evacuate our home. I asked if these disasters affected my payment at all and they said they didn't know and that they would not look into it. I told them that it wasn't a good decision to take into account the disasters, again very rude about it. I was quite taken back by this since I had received a letter stating that if there were any problems due to the disasters to let them know. I also want to add that I receive many emails from Specialized Loan Serving and not once did I receive an email about my payment being higher than normal. When I asked them why they couldn't have let me know about my increased higher payment, they said they are not authorized to send statement payment information - just all other information. They charged us not only penalties on our escrow shortages ( that were recalculated after the sale ) but also negative credit report marks. Thanks for looking into this it. Thank you, XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93001
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I paid {$2100.00} ( Cash ) to specialized loan servicing due to the fact it was due on the XXXX of XXXX ( Had the bill for a month ) & i had already rec 'd a transfer of servicing my loan to XXXX, XXXX XXXX XXXX, whose transfer notice had no information about my loan or an amount to pay on the payslip. I didn't want my FICO score to fall so i sent the above mentioned Amount by XXXX XXXX on XX/XX/XXXX ID # XXXX, XXXX AM payment {$2100.00} assuming they would send it over to the new server. ( That wasn't The case ) Evidently, it had not reached them until the afternoon, because they told me they would not accept the payment when it was wired to them. The woman was adamant about them not accepting it. ( So i assumed XXXX XXXX would get it back & inform me ) At lunch i checked the Tracker on XXXX XXXX & it showed accepted/delivered, the confirmation number is XXXX. That afternoon, I spoke to a man named XXXX & he checked my information & confirmed. He said a dept. called the Resolution group had it & didn't know how long it would take to be released. This morning they closed all of my accounts on all 3 credit agencies. They all dropped XXXX points because XXXX wasn't on the reports with my Mortgage Transfer amount. I would like my money back since SLS had no account to appy it to. Timing is kind of funny that they closed it the day after i spoke to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Subject : Complaint To : Consumer Complaint Agent, Im writing this complaint to complete my previous complaint against XXXX XXXX. Let me make it clear this complaint is about Specialized Loan Servicing. My relationship with this mortgage servicing company began as a result of a previous relationship with XXXX XXXX. In XXXX of XXXX, XXXX XXXX transferred my slander mortgage, onto Specialized loan Servicing. XXXX XXXX had no legitimate interest in my mortgage. In XXXX, XXXX XXXX made some purchases that made it impossible for them to maintain its illegal claim to my Note. XXXX XXXX transferred my account to it subsidiary. Specialized Loan Servicing is a subsidiary of XXXX XXXX. Specialized Loan Servicing began calling me in XXXX. I asked the customer service representative ; What bank are you servicing this mortgage for? The agent informed me he was unable to disclose this information. He immediately went into telling me about how I had taken out a mortgage in XXXX. I asked him what that had to do with his call. The representative could never answer my questions about who the Note holder was. Specialized Loan Servicing called me day after day harassing me. Each time Specialized Loan Servicing called me, they refused to answer one very simple question, who are you servicing this loan for? In XXXX my father died suddenly after suffering a XXXX XXXX. I was constantly harassed by Specialized Loan Servicing. I told the agents to stop calling me. Specialized Loan Services never stopped calling, even after I told them I had filed a complaint with the DC Superior Court, they still wouldnt disclose who they were collecting for. Specialized loan Servicing began sending people to my house and my neighbors houses with little notes saying call your mortgage company. I have been harassed and bullied by this mortgage servicing company, who cant tell me who their providing the service for. XXXX XXXX illegally identified themselves as the Note hold on more than one occasion. It was this same type of bullying and harassment that got me entangled into a fraudulent mortgage with XXXX XXXX. XXXX XXXX transferred my non-existing illegal mortgage to its subsidiary attempting to bully me into another illegal contract. I want Specialized Loan Servicing to stop harassing me. I am seeking damages for the emotional trauma Specialized Loan Servicing has caused me. These people continued to call me day after day and refused to tell me why. I told them my father had died and I needed to help my sibling get his affair finalized. The calls from SIS keep coming and still no answers to my questions. The calls continued even after I filed with the court requesting an answer. I filed on XX/XX/XXXX, Specialized Loan Services continued to call and turned up the pressure by sending people to my home as well as the homes of my neighbors. Please keep in mind all the time they are calling and coming by they still have never responded to my question. Who is the holder of the Note you are servicing? Specialized Loan Servicing is not servicing a mortgage Note for any bank. Specialized Loan Servicing is a subsidiary of XXXX XXXX developed to maintain invalid fraudulent accounts established by XXXX XXXX. I have endured unimageable XXXX as a result of XXXX XXXX knock Off, Specialized Loan Servicing. Please use this information to help others who have not yet discovered the con.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We entered in a trial modification agreement in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX each month payments in the amount of {$320000.00}. Instead of the three ( 3 ) payments they said on the offer they us to continue until we received the final documents so that we would not be in arrears. Even though we did not receive our documents to sign until XX/XX/XXXX, the documents are dated XX/XX/XXXX. After the execution of the documents the payments were : {$3100.00}. We made the payments, but we realized that what they said was owed was not right and how were all of the trial payments credited to my account? Every statement that was sent to me stated that i was in arrears? I have a statement that shows that I had a suspense amount on my statement of {$4800.00}, I still do not know how that amount was applied? We are making payments every month, it seems as though the more payments we may the more the statements say that we owe? When we call SLS it is going around in a circle, they put you on hold and then you get a lecture from a representative about not being able to afford the mortgage. They change the payments without your knowledge???? We want our mortgage current but we need your help to sort this out, trying to get someone in this company to clarify this issue does not work. Please help us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I received a letter from Specialized Loan Servicing, saying that if I didnt pay the amount from a reinstatement they sent to my daughter in her email address, they were going to foreclosure my house. This was a credit line that was sold from XXXX to other lenders that I had no knowledge of for 10 years because I thought it was included in my loan modification from XXXX XXXX XXXX since they took over my loan. Anyways, they sent the first reinstatement for the amount of {$30000.00} due XX/XX/2019. I couldnt meet the deadline because my daughter provided the funds and it took a couple days for the check to clear. She called on my behalf and asked for a second reinstatement. The second reinstatement was for the amount of {$30000.00} and I asked for this one to be emailed to my daughters email address. We received it on XX/XX/2019 and once we received it, we went to my bank and did a wire transfer. My daughter called on my behalf on XX/XX/2019, to see if they had received the funds, and the customer representative she spoke to said, my account was still showing delinquent for the amount of 8,000 something. She asked why, and after putting her on hold for 30 minutes, they told her it still showed delinquent because they miscalculated the attorney wages/legal fees in the reinstatement. How is this our fault? They are a big corporation and they are supposed to have qualified people drafting these kind of legal documents. Not only that but they had not one opportunity to catch this mistake from their part, but twice when they sent the second reinstatement. I did everything on my part in paying on time in the time frame requested. I was told by multiple customer service representatives on recorded phone calls that once I payed the reinstatement amount my account was going to be off delinquency and I could start making my payments on time, and that they would stop the foreclosure process set for XX/XX/2019. My daughter has been calling since the XXXX of XXXX, every other day, on recorded phone calls trying to get an answer from them as to how they are going to resolve this issue and the status of loan and house. Every time she calls they transfer her to different departments and tell her a supervisor will call her in 24-48 hrs. She talked to a supervisor named XXXX on XX/XX/XXXX, and he said he was going to send it to the cash department to look it over and fix it. Its been two weeks and still no response. Today is XX/XX/2019 and she was given the same response. This time they said a supervisor by the name of XXXX again, was going to call her today, but their credibility at this point is zero. Only thing they say is that yes its still reflecting that overdue amount of 8 thousand something and that the house is not under foreclosure and they have no answers for us other than that. They keep saying they sent it to an escalation department where a man by the name of XXXX was supposed to call my daughter 2 weeks ago and we still havent heard from him or anyone. We are going on a month in 2 days and we still have no answer from them. Im very frustrated and upset with the level of unprofessionalism from this company. We paid the amount set forth in the reinstatement and now its not valid? This then makes me question the validity of my debt with this company because they are supposed to have qualified people drafting these type of legal documents. Now they turn around and say its not valid? Where is their ethics and credibility as a company. Its almost as if they want me to lose my house. I just hope to hear from someone because its going to be a month and I still have no answers. Not knowing the certainty of the faith of my house and loan is aggravating. I also hope that just as they hold their customers accountable, I hope they hold themselves accountable for the mistake they did with my reinstatement. This whole process was supposed to be smooth process and it has been nothing but a nightmare.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93635
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A