Date Received: 2020-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Variable Rate Mortgage ( VRM ) interest rate is recalculated annually on XX/XX/XXXX each year. Specialized Loan Servicing, which was appointed by XXXX XXXX to do the loan servicing, fraudulently took the following actions : - Failed to release the new 2020 annual interest rate statement - Issued XXXX billing statement showing incorrect interest rate at 4.25 % ( was 5.25 % ) -Attached - Per the " 1 Year US Treasury Security Weekly Average '', the contract index, the one year average rate for XX/XX/2020 is " 0.17000 '' which is prescribed for the week of XX/XX/2020 - Attached -Annual Interest Rate is Contract margin rate of 2.75 % plus the Annual US Treasury annual weekly average for XX/XX/XXXX each year now at " 0.1700 '' = a new mortgage rate of 2.92 %. However, contract has a maximum plus or minus interest rate change maximum of 2 % of any given year. Therefore previous interest rate, see Attached XXXX billing statement was 5.25 %. THEREFORE NEW 2020 ANNUAL INTEREST RATE SHOULD BE 3.25 %. which is higher than the calculated rate of 2.92 % and acceptable based on contract terms and conditions. Specialized Loan Servicing LLC should be forced to correct their fraudulent error and other consumers should be alerted to this fraud that occurs in low competence loan servicing companies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92009
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My wife, XXXX XXXX XXXX, and I, XXXX XXXX XXXX, are both reaching out to you to report an injustice that is happening to us during these uncertain times with the Covid-19 pandemic. We have also contacted the local Mayor of XXXX XXXX, the Governor of CA, our Congressman XXXX XXXX and Senator XXXX XXXX. The office of both the Mayor and Congressman reached out to us regarding our situation and escalated our case to the XXXX XXXX Consumer and Business Affairs Bureau. On investigator from the Consumer Affairs Bureau let us know to file this complaint with you. After doing some searching on the CFPB site ( your site ) I found that there have been over 1,400 complaints filed about the same company we are dealing with. I did find 5 recent cases that are almost identical to what we have been going through with this Specialized Loan Servicing ( SLS ). Case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, case : XXXX dtd XX/XX/XXXX, and case : XXXX dtd XX/XX/XXXX. Again these were complaint cases I found on your site that are very similar to our case. Our intention is to note lose our primary residence as we have XXXX small children. Specialized Loan Servicing LLC ( SLS ) is asking us to pay them {$19000.00} or else they would move forward with setting a sell date on our home. Our first mortgage loan is with XXXX XXXX XXXX and we dont have any missed payments with them. The second loan, which we had no idea it even existed, is with SLS. SLS has had this loan for 8 years but has never sent us any communication previously and now they are threatening during these times. When we asked them to reconsider their actions during pandemic they said that it makes no difference and even questioned what pandemic? According SLS they have had our 2 nd ( home equity ) under their administration for the past 8 years and they have also admitted in several instances on a recorded line that they have not sent us one bill nor have they attempted to contact us regarding the lien on our property. Without any notice they have conducted dozens of home appraisals on our residence during the past 8 year and now that our home value has gone up, we have equity, they have threatened to foreclose unless we pay them what they demand. We hired an attorney to assist but unfortunately they have not been able get us a fair settlement and because SLS has placed a delinquency on our property we are not able to refinance our home to pay them their demand. SLS has offered a modification that should be considered extortion. The modification on the $ XXXX would end up costing us $ XXXX at the end of the term. Both my wife have pleaded with SLS and asked them to work with us, but their response is the same. They tell us that your home has equity you can chose to sell your home or pay us what we ask. We asked them to remove the delinquency so we can refinance and pay them but they refuse and hold it as leverage. We live paycheck to paycheck and live a simple life with our XXXX young children but SLS has taken advantage of our desperate situation. Their practices are unfair and based unjust. Why did they not contact us for 8 years? Why did they not give us an opportunity to make payments before placing a delinquent status on our loan and place a foreclosure lien on our property? Can Specialized Loan Servicing LLC ( SLS ) be investigated for their practice? How many more families have gone through this with them? How is it fair that they purchase a loan or service a loan but dont contact the property owners but continue to access interest, fees, and penalties? Here a quick history of what has happened : About 9 years ago both my wife and I filled bankruptcy because she was laid off from her job and at the time pregnant with our second child. During that time XXXX XXXX XXXX was the loan provider for our first and second mortgage ( old XXXX loan ). I had reached out to XXXX XXXX XXXX ( XXXX XXXX XXXX ) to see if we could modify the interest rate under the HARP program or any of the programs back then in XXXX as we had some financial hardship I was told there was nothing I could do since I made all my payments on time for 6 years and the only way I could modify my loan was to fall behind on payments.Give the bad advice and exhausting all of our savings, we decided to miss some payments so that XXXX XXXX XXXX would honor the loan modification. By that time we had cashed out my wifes 401k, borrowed money from family and friends, and maxed out our credit cards. We had no choice but to file bankruptcy ( Chapter XXXX ) and after the bankruptcy hearing, Chapter XXXX discharge, our first loan servicing was sold to a collection company called XXXX, a total nightmare to work with and a lot of dishonesty. When our first loan was being modified with XXXX XXXX XXXX I enquired several times about my second loan and was told not to worry and that the modification was all I needed to do to keep the house.Eventually the loan servicing for our first went back to XXXX XXXX XXXX and since XXXX we have not missed any payments.For the past 8 years not once did we hear about the second loan and had no idea what happened to it. We assumed that after the Chapter XXXX discharge the second being a home equity went away. We pulled several credit reports and the second never showed up ; in fact it stated the loan was closed at XXXX XXXX XXXX. We undeniable believed our second was part of the modification with XXXX ( now with XXXX XXXX XXXX ). We thought the HARP program reviewed our total debt and considered all of that prior to approving the modification.Since then we have had a XXXX child and my wife has not gone back to work. We decided childcare was too expense for XXXX kids and that we would try to manage our expenses as much as we could with one income. We have both agreed we wont be driving new cars, no lavish vacations, and very limited luxury to be able to afford the necessities. We live paycheck to paycheck and depend on some assistance from family at time. Currently we have a significant debt with credit cards, personal loans, and even had to borrow against my 401k. The money I make covers for the necessities but when things break around the house or some appliance needs replacement it becomes financially burdensome, but we try to manage as much as possible. We have not been behind any payments and mange to scrape by every month. Sometime in XXXX of XXXX we received a very disturbing communication from Specialized Loan Servicing LLC ( SLS ) which stated we have defaulted on the loan and that we are in danger of losing our home. This was an absolute surprise at a very difficult time during our lives. My father-in-law was diagnosed with XXXX XXXX XXXX months earlier and these were his last days. We were so very confused with eh foreclosure filing and threats that our house was going to be sold. We were still under the impression this loan dropped off after our bankruptcy and the ordeal with the HARP modification.was the first communication we had received from SLS and never even had one phone call from them.When we contacted SLS to see why they have not contacted us for 8 years and now threaten foreclosure their response was that they did not have too. They said since my wife and I had a Chapter XXXX discharge ( releasing personal liability ) they did not have to do any notification. After further questioning they did admit that our home now has a larger then debt equity so they have leverage to get me to pay or they would sell our home for a profit. When we logged into the SLS website we were able to pull documents that showed they appraised out home over 10 times in the past 8 years and waited until it had a large equity before they attempted to communicate with us. This is absolutely not fair to us as we had no idea who had our loan or that it ever existed. SLS took advantage of us and now wants to profit from it. We had never received a statement, letter, call, payment request, or acknowledgment from SLS that they had our loan. Even with the Chapter XXXX discharge they could have sent us a personal liability disclosure and let us know about the lean on our property. My wife and I hired an attorney from the XXXX XXXX XXXX to help mitigate the situation with the foreclosure. We did not have extra funds to pay-off SLS and were hoping we would refinance our home loan and get some funds from the equity to save our house. SLS has not agreed to settle on a lower amount, remove accumulated interest, remove fees, or remove the delinquent status so that we can refinance our home to pay them off. According to SLS our originating balance was approximately {$110000.00} 8 years ago and since then they have accumulated approximately {$45000.00} in fees and interest. SLS has offered a modification option to save our home that is totally unfair and unjust. They expect us to put down {$19000.00} and make {$540.00} per month payments for 480 months and at the end of the term pay them a balloon amount of {$93000.00}. This modification offer equates to {$370000.00} for the {$110000.00} we owed. This is simply outrages and they are taking advantage of the situation because they know we have XXXX small children and cant afford to lose our home. SLS gave us until XX/XX/XXXX to make the {$19000.00} payment plus the first monthly {$540.00}. They were supposed to call us last week to make the collection but they still have not contacted us. We are afraid they are purposely waiting so that they can say the modification is no longer on the table and take our home away from us. During these uncertain times it is impossible to make such a large payment. They are threatening to move forward with setting a sale date if we dont make the payment. My wife and I were going to borrow money from family and sell our jewelry to come up with this amount but with what has happened with the Covid-19 lockdown we can not do so. We clearly feel betrayed by SLS. There has been no communication, no intent to collect on debt, and false information provided. We have XXXX small children and one income. We are willing to take a loan out on our home to pay SLS but with the delinquent foreclosure status no company will give us loan. This is totally unfair as today we live paycheck to paycheck and are afraid we will lose our home during this Covid-19 pandemic. I should also let you know SLS has many complaints with the XXXX and lawsuits for similar practices. We sincerely hope you can in any way assist or guide us we may keep our residence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91042
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: This was my mother 's debt who passed in XXXX and my Dad passed in XXXX so it has now come to me and the person living on this property is a XXXX Vet with very limited income. ( XX/XX/XXXX ) I called SLS on and spoke to Customer support Rep : in ( Arizona ) who told me to send a copy of the letters of testamentary from the court via email to XXXX. She said she would have to send this document to the legal department to be approved and to call back in about a week to be authorized to discuss my moms account. I sent this document on the above date at XXXX XXXX XXXX and waited about two weeks. XX/XX/XXXX I called SLS again and spoke to another person in Arizona who told me that he could not talk to me because I am not the account holder. I informed him that I had sent the letters of Testamentary via E-mail as requested on my previous call. He said he see the document but that they need other documents before I could be added to the account which are : a copy of my moms Death Certificate and a copy of my Drivers License. I sent these two documents on the above date at XXXX XXXX XXXX and asked about how long it would be before it goes to the legal department. His reply about 5 days. XX/XX/XXXX @ XXXX XXXX XXXX ( 17 min 34 sec ) I called SLS and spoke to a third person who said that she could not talk to me about the documents that the required of me that I sent to them because I am not the account holder or authorized to discuss this account. In an attempt to contact someone who can make a difference in the type of service I am receiving, I looked at the XXXX website and found a different number for SLS ( XXXX ) which took me back to the same recording and answering process as before. I found another number, ( XXXX ) with the same results. XX/XX/XXXX @ XXXX XXXX XXXX ( 5 min 5 sec ) I called SLS and I added my phone number and they hung up the phone. So, I called back @ XXXX XXXX XXXX ( 12 min 39 sec ) and spoke to yet another person who said that security or the legal department, ( Attorneys ) will have to approve my documents before they can discuss this account with me. He said that he would send an e-mail and hopefully they will get me on the account to settle it. I asked how long this would take but he said that he did not know how long it would take to complete. I also sent an e-mail on this day @ XXXX XXXX XXXX to the VP at XXXX of whom appeared to be the VP of XXXX in order to get someone to talk to me about the documents that I sent to SLS and my moms account. NOTE : Specialized Loan Services is a subsidiary company of the XXXX company. XX/XX/XXXX @ XXXX XXXX ( 27min 53 sec ) I received a call from SLS and talked to a fourth person. ( My phone number is on the e-mail that I sent XXXX ). She proceeded to tell me that she could not talk to me because I was not on the account. She said that I only had on file a copy of my moms will of which I did not send them. I do not know how they got that document. She said that I would have to go through the court process and then send letters of testamentary to them. I had to go back and forth with her to get her to understand that all of that had been completed long before now and that she had the letters on file as we spoke. After a lot of back and forth discussions I gave her the dates that I sent these documents, she finally looked through the files and found the letters of testamentary and the death certificate and a copy of my drivers license that I sent in and said that she will have to recommend that SLS go ahead and process my documents but that it will be another few days before it is done. I told her that everyone keeps telling me that its got to go through the legal department but it never gets there. she said that when they send e-mails to expedite, legal would have to work it right away but I would have to wait another 7 days. NOTE : After that date no one has contacted me to talk about the account or anything. XX/XX/XXXX @ XXXX XXXX XXXX ( 26min 38 sec ) I called SLS and talked to a fifth person. I gave him my name and the account number after he asked how he could help me and I told him that I need to know if he was authorized to talk to me concerning my moms account, he chuckled as though he thought it was a little funny and then said that You are on the account. I told him that I am trying to get this thing settled and he saw the amount owed on the account, he transferred me to someone who handles higher amounts of money. @ XXXX XXXX XXXX I talked to a sixth person who is a claim associate I verified my name and account number, he said that the house is in foreclosure. I asked when did it go into foreclosure? He said XX/XX/XXXX. I told him that I had been trying to settle this account since XX/XX/XXXX but I keep getting put off so it is not my fault that this is not settled. He said that he could not do anything about that but that I would have to pay the past due balance and attorney fees to get a reinstatement and that would take 5 days to receive in the mail but that he would also send me that information via e-mail as well so that I can get it today. I told him that I want to pay the account off and be done with it. He said that a payoff quote till take longer than the reinstatement but that he can mail it to me and or e-mail it to me. He also said that the reinstatement quote will bring the account current. He said that I should receive the payoff quote in the mail by XX/XX/XXXX. On XXXX XXXX I mailed a check # XXXX to SLS, for the total amount due to include the attorneys fees for next day delivery based on a statement that I have. I did not receive anything else from SLS other than this statement. It's due date was XX/XX/XXXX. XX/XX/XXXX I received my check # XXXX which is the balance of moms loan on XX/XX/XXXX that I sent to SLS in XXXX XXXX, CO. ( Next Day ) a {$20.00} charge. They sent a letter back with this check stating that they were unable to identify & needed more detail. XX/XX/XXXX I sent a letter with my Moms name, the account number and the property address along with the same check that I sent before, # XXXX as it is still a good check. I did not send it overnight this time. XX/XX/XXXX ( Tuesday ) I received a call from SLS, at XXXX XXXX and was unable to answer but I called back and got put on a call back list at XXXX XXXX. At XXXX a woman called me back and transferred me to a different person in Customer Assistance. He said that they are sending my check back because payoff must be with a Certified Check or Wired, and that it could not be a personal check. I explained to XXXX that my check has already been sent back once because they wanted more detail information based on the document they sent with my check. I also explained to him that the correspondence the I received when my check was returned to me has a block to be checked if a Certified Check was required but it was not checked which means that It was not a requirement. I asked the question, Why is a Certified Check required now when the document sent to me did not indicate that? I followed the instructions that you all gave me to follow. He continued to say that all payoff quotes require a certified check or wire, however that is not what is on the document that they sent me stated. He said that he can request another payoff quote that can be faxed or mailed. I told him to send one via fax and gave him the fax number but not before asking him how long will this take. S : 5 business days to wright up and process Me : So then by the time that is done, the amount will increase again correct? S : If another payment date goes by, yes it will Me : Why do you all, your company keep putting me off from taking care of this? You keep extending things five days and the amount keeps going up. This is ridicules! He said that the property is in foreclosure and that the sale date is XX/XX/XXXX. Then he suggested that I call on the XXXX to find out what the new payoff is. XX/XX/XXXX ( Monday ) I received my check ( XXXX ) back a second time in the mail on Monday XX/XX/XXXX along with a letter stating now that : Certified Funds are required & We are unable to accept funds for less than total amount due. I sent in the total amount of the loan plus the attorney fees based on the only document that I received from SLS concerning a payoff amount. XX/XX/XXXX ( Tuesday ) I received in the mail a statement from SLS where the new balance is now {$2600.00} and a letter of foreclosure from a Law office in XXXX, Ga. Dated XX/XX/XXXX. I called a number to SLSs Attorney firm as she needed to verify that I was cleared to discuss this matter. She could only request an updated payoff quote for me which would lead to another increase of the payoff amount because of the time it takes to process the request. She said the property will not go on sale until XX/XX/XXXX. Therefore, I will have to seek help from someone, somewhere else. On the above date, I also sent another email to The above mentioned VP at SLS or XXXX to inform him of my difficulties and asked him for help once more. XX/XX/XXXX @ XXXX ET ( 13 sec ) I received a call from SLS, I answered the call and there was a recording that said : We are sorry we were unable to reach you. Please give us a call at XXXX. I called back @ XXXX XXXX only to get another recording that said : Due to the Coronavirus situation, our wait times are longer than normal. If you wish to continue please listen to the menus. Because I know I will not get the person who called me of whom I expect has information that no one else has, I hung up and hoped that they will call again. My call time was 28 sec. I have not received a response from the email that I sent XXXX at this point. XX/XX/XXXX ( Tuesday ) Because I have not heard anything from the VP concerning my second e-mail request for help sent on XX/XX/XXXX. I sent another email requesting help to the three other VPs that he had attached to his first response to my first e-mail. Nothing as of XX/XX/XXXX. XX/XX/XXXX I received in the mail a letter from SLS dated XX/XX/XXXX, It reads as if we are just starting this process and they want to collect a debt and this is their first attempt to do such. XX/XX/XXXX @ XXXX XXXX XXXX I called SLS using a different number hoping to get someone who would help me on this issue only to get a XXXX and I had talked to before when he said that he had no authority to do anything in this matter. So we just didn't waste each other 's time. I called back at XXXX XXXX And spoke to XXXX who would only tell me that they have sent me payoff quotes and that she will send me a new one, one in the mail which will take about 5-7 days and one via e-mail that I would receive this evening sometime. I told her that I have not yet received one payoff quote nor have I received a reinstatement quote. She said that they have sent them and it is not their fault that I did not receive them. I told her that I received my check back in the mail twice, that I got a letter from their attorney and what looks like a statement so how do I receive everything else in the mail but not one of these so-called quotes. She continued to state that she cant explain it. She said she will send me a new quote in the mail and via e-mail. XX/XX/XXXX @ XXXX I still have not received any e-mail correspondence from SLS concerning my e-mail to the leaders of the company nor concerning the 2nd payoff quote that XXXX was supposed to send me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of 2020 we requested a payoff and received a payoff of XXXX and was paid on XX/XX/2020 8 days before the quote expired and was deducted from our checking account on XX/XX/2020. Then was told we still owed XXXX per a statement and message on their system, We paid it on XX/XX/2020 and is just sitting there unallocated-unknown. still as of today. Now today we are told we owed XXXX stating they have unallocated funds of XXXX and stating after the XXXX is paid additional payments may be needed. Bottom line we have paid 2 payoffs. And SLS owes us our excess escrow of XXXX XXXX they haven't applied to anything in 10 days in order to charge more interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75061
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was not made aware of the serious issues until I received a insurance cancellation in XXXX of XXXX. We have a XXXX XXXX XXXX. I was notified the vehicle portion of the policy had not been paid. Specialized Loan Services had taken over the loan from XXXX XXXX Home Mortgage in XXXX of XXXX. There had been an issue with SLS in XXXX of XXXX when they advised no payment had been made in XXXX. We had paid the full mortgage payment on XX/XX/XXXX from our joint account. I questioned the payment but went ahead and made another full payment on XX/XX/XXXX from my account. When receiving the cancellation in XXXX of XXXX regarding the insurance I contacted SLS. There was a discrepancy on the escrow account. We pay XXXX a month escrow. SLS had made the payment in XX/XX/XXXX of XXXX to XXXX for part of the policy. SLS refused to pay the XXXX for the remainder of the policy. After speaking with SLS they refused to pay the remainder of the amount due nor would they refund my escrow to pay the remainder of the policy. It was at this time I began to check more closely to the account. We had never been provided any documents prior to SLS taking over the account. The first notification was dated XX/XX/XXXX. They later provided letters indicating correspondence prior to XX/XX/XXXX but we never received anything. XX/XX/XXXX a payment was made to XXXX XXXX XXXX Mortgage thinking they were still our lender. XXXX XXXX accepted the payment. Certified bank records clearly indicated this transaction. SLS was provided this statement but did not acknowledge anything in their response to me. The additional payment made on XX/XX/XXXX was also ignored by SLS after being provided certified bank statements. During the next 12 months nothing was provided by SLS. Continuous and harassing phone calls wanting additional payments. When I requested documentation and monthly billing statements it fell on deaf ears. Some phone operators would say they would send them but we never received anything. Meanwhile they posted late charges to my account. Only in their response to my complaint they now advise of XXXX in late charges and refuse to release the escrow because of the unknown late charges. I then checked my credit score and they first reported a 30 days late for XXXX of XXXX. Oddly enough their statement indicated on time payment. Once I filed the complaint SLS then goes back and reports me 30 days late for XXXX and XXXX of XXXX. I have followed everything SLS ask to try and resolve the issues. I am still making monthly payments to XXXX XXXX because SLS refused to pay my insurance or refund my escrow. I am still paying XXXX in escrow because they refuse to cancel escrow payments because of late charges they have falsely added to my account. I can't stop making the escrow payments because they will show me not making full Mortgage payments. After researching SLS there is a clear indication of problems and questionable business practices. I am a 30 year XXXX XXXX XXXX with 15 years of XXXX XXXX. I am going to contact the Virginia Attorney General 's Office and ask for a investigation regarding Specialized Loan Services. You request the loan number or account number. I can't give you either one because I have never been provided that information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: 241XX
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XX/XX/XXXX To Whom It May Concern : RE : Please help to stop Foreclosure and Reinstatement the second Mortgage ( HELOC ). ( Predatory Lending Practices ) - PLEASE Grant a trial modification for THIS 7-YEAR plus LENGTH of the HELOC. I have been purchased and stayed in this property, located XXXX XXXX XXXX XXXX XXXX, CA XXXX since XXXX. During XXXX, I have modified the first loan for this property. The first mortgages of the modification have been successful while the HELOC has been denied and the debt of {$110000.00} has put on an invalided situation by Loan Services. SLS ( Specialized Loan Services ) has played a " buy-time '' strategy to delayed and ignore to coordinate and have sincerely helped me to get throughout the HELOC modification. Their strategy to wait for the market turnaround and forces me to foreclosure. In many past years, I have to keep submitting many application packages and never receive any response. I do not they pretend to set up a wrong my mailing contact address during years and they sent to wrong address that I never receive any things until the representative accidentally disclose it to be the year of XXXX ( Mr. XXXX ) Beginning of XXXX month XXXX, I have received a notice of Office the District Attorney of XXXX XXXX County : " A notice of Default ''. was recorded against the property and it is now in foreclosure. I also received a few mails from SLS, LLC and XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX. disclosed that the on-going modified debt ( HELOC ) is now valid. They have the right to open this case now and process to foreclosure my primary home. I was extremely confused and frustrated very much BUT I must fight to keep it and willing to cooperate with the Services, or Investor and agencies to come up with the solution. I did send email, mail, fax to ask the SLS and Investor to maximize lower the rate to 2 % and 40-year-term or to forbear the plan of HELOC. I also contacted a few lenders who willing to lend me an original amount of HELOC debt to pay off, if Specialized Loan Services or/and Investor willing to help me in forgives of past dues or/and fees. Until now I have not received any replies from Specialized Loan Services. I called the Representative is not available, and the Operators told me their policy does not allow them to text or email. I must be waiting their phone call or I must call back. Email is a very potential key for quick responses BUT crucial pieces of evidence in writing. In advance, Thank you for the consideration, valuable time, and sincerely helps. I look forward to hearing from your office. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Mr. XXXX XXXX CEO Loan : XXXX
Company Response:
State: CA
Zip: 95111
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased my home XXXX at that time my lender was XXXX XXXX. After closing XXXX sold my loan to SLS loan servicing. I received a welcome letter from SLS stating that I would be making my mortgage payments to them starting XXXX. I actually made my 1st mortgage payment to SLS on XXXX. About a week or 2 later I received a welcome letter from XXXX XXXX XXXX stating they would be my new loan servicer and that I would be making payments to XXXX. Now mind you by this time I had already made the 1st payment. So in XXXX I call to make my payment to XXXX and they informed me I was late. I explained to the representative that I had made that payment with the old loan servicer. XXXX also stated that SLS should've forwarded the payment to XXXX. So I contacted SLS and they informed me they would forward the payment within 30 days to XXXX. Here it is 2 months later and SLS still has not released the payment and now XXXX has threatened to report me to the credit bureau as late. At this point I don't know what to do because I can't afford to kick out a extra mortgage payment and it seems like SLS will not be returning my payment to me or XXXX. SO PLEASE HELP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60153
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is regarding my mortgage with my lender Specialized Loan Servicing ( S.L.S. ) account XXXX on XX/XX/2020 i made a payment online for the mortgage amount stated due for {$4000.00} a Month later I was in the process to refinance my loan when i was informed that the lender placed a 30 day late on my XX/XX/2020 payment. I quickly notified the lender and spoke to several individuals representing SLS. They stated the funds for some unknown reason went into a ( Unapplied funds account ) which they also admitted was not normal and was indeed an error on their part. They said they would place a ticket to the credit Bureau to have this removed. As of today XX/XX/2020 this not only has not been removed they added my payment for XX/XX/2020 as a 30 day late. My account indicates that both these amounts went into a Unapplied account and not giving me credit were credit is due and I am now getting penalized for their mistakes. I am asking you to look into this matter, I have documents from both my account with SLS and bank statements that prove my payments were not 30 days late. I have also heard from friends that they experienced the same type of experience with this same Lender.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92677
Submitted Via: Web
Date Sent: 2020-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was going over my tax returns and noticed Specialized Loan Servicing ( SLS ) which had my account for 3 month in 2019 charged me {$670.00} in interest for again only three months and my previous mortgage holder XXXX Bank charged me {$530.00} interest for 9 months. Those numbers just don't add up to me. I would like some more information on the you calculation of the interest on my mortgage I previous had with your company. I had to write a complaint with the CFPB because the last complaint I had with SLS I sent a Notice of Error Letter and SLS response to the Notice Of Error was the SLS never received it. I know for a fact that they SLS received the Notice Of Error because I took A picture of the letter with the correct address and I video taped men putting the letter in the mail box. Since I closed my account with SLS I no longer have access to my account that why I need SLS to sent me some documents with the calculation of my interest rates. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21502
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of XXXX it was brought to my attention that I was over insured on my residence by XXXX. I was paying almost triple the premium needed for my home and mortgage. My attorneys are now investigating where this payment issue started. We are trying to see if this request for insurance was the request of SLS, the mortgage company. In the meantime, I connected with SLS once the new new insurance was issued and my mortgage payment was reduced by almost XXXX a month. In additon, they informed me that they would be doing an escrow analysis and I would be hearing from them with the amount. On XX/XX/XXXX, a check was issued for {$17000.00} from SLS to me. The check was number XXXX. The check was never received by me. I called numerous times and finally on XX/XX/XXXX, I received a letter from SLS stating I had not cashed the check and would I like it reissued? I called immediately and they said they would stop payment and re-issse check. It would take 6 weeks. I offered my fedex account, wire, etc. and they said this was their process and mail was the only way. 6 weeks to the day I called again because no check. I even changed my adress to make sure I received the check. As a matter of fact, I received other mail from them including bills and statements. I called six weeks later because no check arrived! I was told that the check request never went through and they would put it through immediatley. Now it would take ten days! I called every week and then every day. Each time a different story. They would say they did not see a new check request, or it takes up to 4 weeks, on and on. Finally, 8 MONTHS later, on XX/XX/XXXX, I spoke to a represenative who advised me a check was issued and it was in the mail! She said she was looking at a copy. I checked the mail every day and it arrived 7 days later for {$10.00}, XXXX less! The check was for {$7600.00} without a letter, notice or expalnation. Imagine never calling or explaining. When I called and had to leave ten or more messages, and call very day before a call back, I demanded a supervisor and would be put on hold for over 40 minutes and asked to repeat the story over and over. I was told they made a mistake they should have never mailed the money. It was there error and this is all I was getting and they put the XXXX back into my escrow account. I asked what if I received and cashed the check in XXXX -- - NO ANSWER! This is unacceptable and all they were to be doing is issuing a replacement check. WHY did they take my money. I expected this money and need this during this finacial crisis. each time i call and get a suoervisor they say the escrow team is looking into it and they will call back at XXXX the next day -- NO CALL!!! if they do, we start all over again. PLEASE HELP!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33418
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A