Date Received: 2020-05-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SLS - Specialized Loan Services - a XXXX XXXX lender served me with foreclosure paperwork dated XX/XX/2020. Ive been advised that the CARES act stops foreclosures after XX/XX/2020 until XX/XX/2020.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: SLS was sold to XXXX XXXX XXXX should only have 1 account reported and XXXX XXXX XXXX has been satisfied
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Specialized Loan Servicing ( SLS ) assumed my home equity loan from XXXX XXXX XXXX in XX/XX/XXXX. I received no written notification that this had occurred, which from what I have read is required by law at least 15 days prior to my loan being sold. I applied for a new loan with XXXX XXXX in XXXX to pay off this loan after reading the reviews of SLS. I was to sign the papers for this loan today ( XX/XX/XXXX ). However, I received a phone call from an officer at XXXX XXXX facilitating my loan today in which he stated SLS had filed an additional complaint to the credit reporting agencies, today, saying I was 120 days delinquent. I didn't find out until XXXX XXXX XXXX XXXX had sold my loan when I went in and spoke to an officer and was informed by him that that was what happened. I was told by him they had mailed a notification of this to the address I lived at when I took out the loan. I haven't lived there for 12 years and they have all my current address and telephone information because I still bank with them. So is XXXX XXXX XXXX 's incompetence my fault? I didn't make payments from XXXX to XXXX because I had no idea where to make a payment. Yes, I should have gone to XXXX XXXX XXXX when that loan disappeared from my accounts. My bad. However, SLS during that time period made no attempt to contact me and they can't say they couldn't get my current address and phone number from XXXX XXXX XXXX. There are no other companies - mobile phone, power, water, etc ... that wouldn't notify you if you were past due on a bill after a month. This was done deliberately by them, of this I have no doubt, in the hopes they would be able to foreclose on my house. As soon as I did contact SLS I brought my account up to date. They then told me my XXXX payment was for the amount of {$740.00}. My loan was converted to a fixed rate option in XX/XX/XXXX. My payments are {$460.00} per month. By telling me that's what my payment was they committed fraud. A lawyer told me they can't increase my payments and I pay my taxes and insurance myself. As I far as I'm concerned they owe me {$280.00}. And I was told by representative of SLS that my XXXX payment and all after were going to increase to approximately {$810.00} no explanation as to why. I want the 120 day delinquency removed from my credit report because they broke the law by not sending me written notification, to my current address, that they had assumed my loan in XX/XX/XXXX. I want this done so I can secure a new loan with an honest bank in order to pay them off and get out from being under them. I had never missed a payment until they took this over and I wouldn't have if I had known who to whom to make a payment. SLS is company run by low lifes who profit off other peoples misery ( please read the reviews online, that is if you have a strong stomach ). Hence, the over 600 complaints to the XXXX XXXX XXXX in one year and over 2,000 to the CFPB. Specialized Loan Servicing should be the poster child for corporate greed in America.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29407
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-07
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Frustrating!! My loan was transferred from XXXX. I set up bi-weekly payments and their condition was that I should have 1 month 's balance. I ABIDED. In 2019 XXXX, I made 1 month extra payment so that my bi-monthly payments go uninterrupted. Six ( 6 ) months later, my payments increased, I have different ACH amounts and worst of all, I have 5 months of late charges while they have me set up on ACH. LATE PAYMENTS ON ACH!! Unheard ... This is clear theft. I was on call with a manger for 2 HRS, and after all the explanation I provided, she did not have an answer and opened inquiry tickets. I highly encourage SLS to listen to the recording of the call ... I have explained every single issue and also summarized it for her ( listen last 10 mins to save time ). I can proudly claim that I have not had late payments with XXXX or any other loan ( touch wood ) ... .and here I have 5 late charges on ACH, erratic payments and no clear explanation. Someone needs to pull them up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77407
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We obtained a second mortgage with SLS Specialized Loan Servicing when we purchased our home in XXXX. Two years later in XXXX property values started to decline and mortgage companies started to go out of business which lead to losing my job of 10 years. They were extremely difficult times for my family financially and emotionally. We started to fall behind with our bills and our mortgages. I was able to modify my first mortgage lender. I continue to fall deeply behind with our second mortgage with SLS. We tried to modify the second mortgage several times after we felled behind but SLS would not work with us and gave us the run around. Through the years I tried again to modify not knowing who can assist us. We did not receive phone calls from SLS for a few years. Not until a year ago or so when property values started to increase, we have aggressively been receiving letters requesting large amounts of money to bring the loan current, money that we do not have. We also received many letters stating different options SLS offer to help us with our situation. It was very confusing what the letters meant. We understand that it is a debt we still owe, so I reached out to SLS in XX/XX/XXXX and was connected to my contact Relationship Manager XXXX. I gave him my information and told him I was reaching out for assistance, in a I do not care manner he said Sorry its too late these words to date are heartbreaking. After that call we continue to receive letters, we were not sure if we should reach out to SLS again. Amid COVID-19 pandemic SLS filed A Notice of Default on XX/XX/XXXX. We were devasted not fully understanding what was going on. We want to stay in our home, my XXXX XXXX live with us and I take care of them full-time, there ages are XXXX and XXXX. Out of despair we went online and submitted a request for a loan modification. To my surprise we received an offer, we were shock because XXXX our Relationship Manger had told me back in XX/XX/XXXX that it was too late. The 3-month trial offer comes with the condition we give a down payment of {$49000.00}. On XX/XX/XXXX I express to SLS that we do not have the down payment and to add the money we owe to the balance of the loan. XXXX has been very rude and has stated that we must have the down payment they have requested, if we do not provide the funds the house will be sold. We asked for XXXX manger and they both gave us the run around. My husband is XXXX years old and his hours have been decreased because of COVID-19, we can afford the trial payment, but we do not have the down payment. We are living in a time of uncertainties, it is worse times now then it was for our family in XXXX, lending institutes need to reach out and help homeowners.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We had a mortgage through Specialized Loan Servicing ( SLS ) for 2 years and we refinanced with a new bank ( XXXX ) on XX/XX/XXXX. Our property tax payment was due from escrow on XX/XX/XXXX, so we planned to have the new loan make the payment of {$2200.00}, which would have meant about a {$3000.00} refund from SLS after closing the loan with them. We received about {$800.00} from them, and when I reached out, they stated that they made the property tax payment on XX/XX/XXXX ( the day before closing ). I have spent the last month confirming with the county that they have only received the payment from XXXX ( the new loan ) and have not received any payment from SLS. Because our loan is now closed with SLS, they have disabled our ability to send messages to them and they have not returned any of my calls, so I am unable to get ahold of them to resolve the missing {$2200.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: First Complaint = CFPB Complaint No. XXXX Specialized Loan Servicing, LLC response filed XX/XX/XXXX Second Complaint Against : Specialized Loan Servicing, LLC XXXX. XXXX XXXX XXXX, CO XXXX Regarding : Mortgage for our Homestead Located at XXXX XXXX XXXX, XXXX, MD XXXX In spite of our first complaint filed and identified as CFPB Complaint No. XXXX ( First CFPB Complaint ) being closed as satisfied, Specialized Loan Servicing, LLC ( SLC ) persists in its unlawful servicing practices in violation of Regulation Z, Title 12 Part 1026-41. First, XXXX XXXX XXXX is our homestead property ( XXXX XXXX XXXX ) contrary to SLCs willful, false and misleading misidentification as Secured by a rental property in SLCs First CFPB Complaint response on XX/XX/XXXX ( SLC First response ). Second, SLC refuses to make any filings or provide any mortgage information required by bankruptcy, banking, or mortgage servicing laws while SLC First response misinforms the CFPB that our mortgage liability was Discharged in Bankruptcy, which persists since SLCs acquisition of our mortgage servicing obligations. To be clear, our homestead mortgage is not included in our chapter XXXX plan, has not been discharged, and we continue to pay our mortgage outside of our chapter XXXX plan as explained by our chapter XXXX Trustee ( Exhibit A ). See attached Exhibit A. Unmistakably, XXXX XXXX XXXX filed a claim in our chapter XXXX case in XXXX of XXXX and was making the required filings in accordance with the law. Third, SLC persists in disregarding its legal requirements to provide periodic statements required by law despite SLCs dog and pony show for the CFPB by SLC First response. ( 12 CFR 1026-40 ( ix ), 1026-40 ( x ), 1026-40 ( xii ) ). Indisputably, as the Servicer of our homestead mortgage, SLC is legally obligated to provide periodic statements ( monthly statements ) which reflect : a. the current interest rate ( ours being a variable interest rate ) ( current rate = 3.25 ) b. the last payment and distribution of that payment ( principle and interest ) c. the amount due and the due date of the next payment Undeniably, SLC First response did not include a periodic statement and to present date we still have not received any periodic statements as required by law. a. Prior to XX/XX/XXXX - XXXX XXXX XXXX sent a periodic statement - every month ( XXXX Acct XXXX. XXXX ) b. After XX/XX/XXXX SLC has sent Zero ( 0 ) statements ( SLC Acct. No. XXXX ) Although not required by law, SLCs form to receive monthly statements was submitted by us and received by SLC. Nefariously, SLC fraudulently claims our mortgage liability was Discharged in Bankruptcy as part of an apparent fraud scheme to deceive ABS / MBS investors into believing that the investors investments have been Discharged in Bankruptcy to facilitate SLCs money theft scam to siphon the ABS / MBS Investors trust money and or assets, however these facts are irrelevant to our rights to receive periodic statements which can not be included in SLCs crimes against investors and investor trusts. REMEDY : 1. Provide us electronic or online access to our mortgage ; and 2. Send paper periodic statements by mail ( monthly )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21158
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/2020 I sent a request for documentation to Specialized Loan Servicing Consumer Complaint Division. I requested three specific types of documentation, all related to fees I was charged at closing that I believe were unallowable, unreasonable, or not incurred, including attorney fees for services that were undocumented, unnecessary or not-incurred. I requested, by XX/XX/2020 : 1. A detailed itemization of outstanding fees/corp. Advances 2. A full explanation for a {$1000.00} error in the last payoff statement provided by SLS, good through XX/XX/2020, and used at the XX/XX/2020 closing. 3. A final, detailed accounting for the full {$8700.00} escrow/impound advance balance. As of XX/XX/2020 I have received no response, by email or post. I did receive a " payment notice '' with additional charges added to the " past payments breakdown. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We had an Insurance claim and the money went to the mortgage company. The work has been completed and inspected. We paid the contractor out of pocket and the mortgage company is not being reasonable in releasing the funds. We have provided everything they have asked for, sometimes submitting the same information twice and they have taken an unreasonable amount of time to release funds. They are very obviously withholding funds and taking longer than necessary to release funds. They have also stated certain things were not submitted correctly or that they weren't received when we can see what was submitted correctly and received right on their website.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MT
Zip: 590XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Problem when making payments
Subissue:
Consumer Complaint: To whom it may concern, This is to report that my original line of credit with XXXX XXXX XXXX, which I have paid regularly for years, was sold to a company called Specialized Loan Servicing LLC and since then I have not been able to receive a statement with all the information required to pay my bill. They have my correct address because the send me letters saying my loan has serious defaults but when I called to request a proper bill they say they can not provide because my account is under maintenance. The loan number is XXXX and the latest costumer representative I spoke with was XXXX # XXXX. I need help solving this issue. Sincerely, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33414
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A