Date Received: 2023-07-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our primary residence has 2 mortgages on it. The first lienholder is XXXX XXXX serviced by Shellpoint XXXX. I had an extended forbearance beginning in XX/XX/XXXX when covid hit and my business was shut down. Our servicer continued to extend the forbearance as covid continued to keep my industry, XXXX XXXX, shut down for some time. When things started to clear up, I unfortunately suffered a medical emergency which caused additional hardship. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I survived and learned to breathe, talk, walk and eat again. After several weeks in the hospital, I was diagnosed on the day of my discharge with XXXX. Due to this, I could not see my family, I could not work, or earn income for 45+ days. We stayed in touch with our lenders. We were offered Loan modification however at the time we were not able to make the payments and we were transparent with them. I let them know that I was sick and that I needed to rebuild our income, that the house is our priority and we would pay as soon as we were able. The modification amounts worked, however, I needed several momnths to build back up to that amount to be able to pay. They said they would check back in a few months. Once we were able to start paying again, I reached out as promised and was told that the loan modification was not an option anymore. This was in the fall of XXXX. I was told that the forbearance was extended again. They wanted me to pay {$30000.00} to reinstate and I obviously did not have that at the time. Again they said they would check back in a few months. We started getting forcelosure letters from hundreds of attorneys. We were flooded with these. It was a huge stresspoint for our health and relationship. We fought through it. I had applied tof XXXX at the time. I first called shellpoint and I told them I was 100 % able to make the loan modification payments that they had offered just a few months ago. I was again told that was not an option, and they said I could just give them the deed to the house and they would not foreclose. I could not do this, I explained to them that the equity in the house is every XXXX that we have to our name since covid ruined my businesses I emailed them also at this time and notified them that we were in the application process for XXXX. That they could get us up to {$75000.00} if we were approved so we could get this to them and get back on track. They acknowledged this and said to let them know what happens. We continued to provide application conditions to the processing and underwriting departments at XXXX, this went on for 5-6 months. During this time, I notified Shellpoint that we were in process 4 times in writing. I also had the processor from XXXX notify them in writing. However, they did not stop their pursuit to foreclose on our home. I asked many times to please give options so we can make it work, but they said at this point we either have to give them the deed or pay {$100000.00} to reinstate the loan. It was at this point I found out about the moratorium for hardship victims who have XXXX XXXX or XXXX XXXX owned mortgages. It stated if you are in the process of trying to get approved for XXXX, that your primary servicer can not start foreclosure and if they had started they have to discontinue for sufficient time for us to try to get the assitance loan. They ignored this completely. Not only that, but they completely ruined my credit, which cutoff my ability to earn any income, as I need to use my credit to invest and earn income. We were also embarrassed by the tactics used to serve us in front of guests, as well as the overflowing of letters, and calls to my wife 's family about the foreclosure. We suffered major treble damages, financial damages, emotional damage, and still today, they continue to aggressively pursue and try to take our home and get us to give them the deed. They never acknowledged that we are in process with XXXXXXXX, and have even called my employers, past partners, previous mortgage lienholders, and have ruined my reputation in my industry. I have struggled to find an attorney who knows about this specific moratorium. I have tried all of the websites, I have spoken to several who said we have a very strong case with significant proof of damages, however they can not take it because they have no experience with this specific instance. I finally found 2 attorneys who would like to take this case. They both feel very strongly about it, however I do not know if I can afford their retainer. I'm trying to get funds from family to help because they are very expensive. I am looking for assistance here to stop this predatory activity, as well as legal representation to save our home, and also to file suit against the servicer due to their negligence and wrongful and predatory foreclosure practices. We are broken at this point. If the bank makes us pay the hundreds of thousands in penalties and foreclosure fees, we will be ruined. We have equity in the home, and we have a buyer who will pay top market for it, however, we can not sell if the bank is going to go back on their word and use our XXXX hardship against us to try to get the house as they know now the equity that it has. I am very grateful for the opportunity to present this complaint. If there is anything additional you require please do not hesitate to let me know and I'll provide immediately. Sincerely, XXXX XXXX XXXX XXXX Address of property : XXXX XXXX XXXX, XXXX, NJ XXXX XXXX Cell Phone : XXXX XXXX XXXX XXXX : XXXX Thank you again!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07450
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: 15 Days are up- please my check made to cash for XXXX for XXXX usd as per my rights protected owner of my home ordered XXXX agreement signed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CFPB Settlement Recovery Money 1700 G Street North West Washington , DC 20552 Re : Federal Trade Commission and Consumer Financial Protection Bureau v. Green Tree Servicing LLC, a Delaware Limited Liability Company, United States District Court of Minnesota, Case No. XXXX ( SRN-JSM ) To Whom it May Concern : I am a party in the above-referenced action. I did not receive a phone call from Green Tree Servicing after the Court Order was entered against them. I owned a home located at XXXX XXXX XXXX, XXXX, California. My loan was egregiously affected by the negligence of Green Tree Servicing per the Order entered on XX/XX/XXXX where Green Tree Servicing was ordered to pay {$48.00} million in borrow restitution to be deposited in the Civil Penalty Fund of the Bureau in accordance with Section 1017 ( d ) of the CFPA 12, U.S.C. 5497 ( d ). This letter constitutes a demand for settlement in the amount of {$350000.00} as a full release of all claims against Green Tree Servicing LLC. Alternative Dispute Resolution is appreciated in this case due to the time line. This offer expires fifteen days ( 15 ) days from the date of this letter. Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2023-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-15
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Shellpoint does not legally own my loan nor new rez. The loan was never recorded with the XXXX XXXX porbate office when it was obtained by greentree mortgage company in 2005. Nor when it went to Ditech who illegally took the mortgage from my bankruptcy court and violated my automatic stay. Now by new rez who used a third party collection company Shellpoint to illegally collect on the debt another violation of bankruptcy law. No third party can collect a debt for a lean holder under bankruptcy law. This is mortgage fraud and new rez refuses to tell me how much they bought my loan for when they obtained them from diteh bankruptcy. All mortgage loans in Alabama have to be recorded and kept up to date by the mortgage company who obtains them. Shellpoint by being a 3rd party collection company violated my automatic stay when they collected on the loan and they do not solely own the loan it was sold to new rez who use brokers and bonds people to profit off selling parts of the loan. They also refused for 5 months to put my discharge letter in my file from my XXXX plan. Violation of bankruptcy law
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Account # XXXX NR/SMS/XXXX My mortgage was modified in XXXX per requirements and guidelines available through the CARES Act. Prior to XXXX, we were working with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX In XXXX of XXXX, the Governor 's mandate prevented me from working and revenue drastically decreased as you can imagine. XXXX XXXX XXXX was not an essential business and shut down. I also tested positive for XXXX XXXX and could not work. Given the nature of my work I also couldn't work remote. As an XXXX XXXX I did not qualify for regular unemployment, only XXXX under the CARES Act which expired in XX/XX/XXXX. Shell Point notified me and offered this opportunity to me and I took advantage after confirming that my credit would not be impacted. However, this is not what happened. I now have miscellaneous late payments on XXXX and XXXX and 2 late payments on XXXX. Prior to the Covid 19 pandemic I have never missed a payment. I only accepted this program because I could not work during the pandemic due to the Governor 's mandates. I've reached out to the credit bureaus and mortgage company. The mortgage company responded saying the late payments are a result of the program. The issue is I was not given this information before I accepted the program. Also, negatively impacting the credit of borrowers because of a program the lender offered is very predatory. Why would there be a program for people needing assistance due to a global pandemic that hurt 's people 's credit? This is unfair as I followed the steps for the program. My credit score dropped tremendously as you can imagine because of the late payments. It is also clear that these late payments are incorrect based on the way they are reporting to my report below : In XX/XX/XXXX : XXXX reports nothing, XXXX reports 30 days late, and XXXX reports on time. How is this? In XX/XX/XXXX : XXXX and XXXX reports 30 days late, but XXXX reports 60 days late. How is this?? In XX/XX/XXXX : XXXX and XXXX reports 90 days late and XXXX reports on time. Again, how is this??? The credit bureaus have changed the date of the late payments over and over but the late payments are still inaccurate. I've also attached my bank statements that show the payments being made per our agreement.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This complaint is in regards submitted XX/XX/2023 # XXXX. Their responded case is closed even unfair practices they done to my mortgage. They pocketed the {$2100.00} no where posted on their ledger even copies of proofs was submitted. So they will do it again and again in all VA mortgages they solicit to their company in any states. Even the mortgage is closed records do exist on file.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60031
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX located at XXXX XXXXXXXX XXXX XXXX XXXX XXXX, sc XXXX is still reporting an account that does not belong to me. I asked for validation and they came back to say the account/debt can not be validated. I asked for proof of signature for a legally binding contract between me ( XXXX : XXXX ) , surety for the principal debtor XXXXXXXX XXXX XXXX and they do not have it. I asked them for my original security instrument that was used originally with another creditor in equity for the exchange of real property and they said they can not produce it. This company is still reporting inaccurate fraudulent information that is affecting my livelihood and I did not sign a contract to do business with them. I need this to be investigated and resolved immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My mortgage loan servicing company has placed an escrow on my account for XXXX XXXX insurance. They have been supplied the XXXX XXXX certificate multiple times. They did not receive it ; They were sent via email as well, they didn't acknowledge. The property is fully insured. This appears to be a fraud to extort from me as I am fast approaching paying off the property. The Mortgage loan servicing company is not even responding to emails. Here is the time line Mortgage Loan Company name - Shellpoint Mortgage Servicing Account/Loan # XXXX - Shell point Mortgage sends a letter asking for Proof of insurance around XX/XX/2023 ; A letter was sent to them with the certificate of insurance in a week, - Shell Point Mortgage Send a second letter asking the same in early XX/XX/2023 ; This was responded to as well with the certificate of insurance within a week ; - Additional emails sent with the proof. Instead of acknowledging the receipt, Shell Point Mortgage placed an escrow.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 067XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am submitting this complaint on my own behalf. Upon reviewing my credit record, I discovered the presence of late payments. Despite sending them letters over 30 days ago, I have not received a response, and they have failed to provide me with satisfactory validation. I kindly request your assistance in resolving this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/2023 CFPB I have worked for and received XXXX mortgage modifications and was told each time that I would get new mortgage pay statements ; and that I should not make payments until I received the new statements because my payments would get lost in the paperwork if I did. I waited and called and researched online at the mortgage companys web site, looking for my statements. After each approved mortgage modification, I was blocked from the web site and received a letter in the mail stating that my loan would now be serviced by a new mortgage company. I was told by the new mortgage servicer that I should not make payments to the new mortgage company until they had processed the paperwork from the previous mortgage company because my payment would get lost in the paperwork. Then the process started again. ( Requesting and receiving a mortgage modification ). This was a long and arduous process each time ; resubmitting all required documentation and jumping through all hoops I was informed I had to. But at the end of the day, I had my loan modification and looked forward to making my payments so as to move on with my life. This process was completed XXXX times with an approval until now when they have denied the mortgage modification because of the XXXX approvals that were not processed completely or correctly. My home has a foreclosure sale on it and I am attempting to block the transfer of title. I have worked with HAF and they offered to help with XXXX amount of {$50000.00} but I still had to produce {$41000.00} and was unable to do so, partly because I invested almost {$40000.00} last year in a bankruptcy that was dismissed. I built my home and have worked diligently to maintain it in every possible way. I request you help me cancel the sale that has taken place and get back to making my monthly payments. I should not be held accountable because the mortgage servicers ( Bank XXXX XXXX, XXXX XXXX, XXXX ) did not send me pay statements and kept allowing the charges to grow every time my mortgage was sold to a new company. ( The payments after being approved by Bank XXXX XXXX were around {$1200.00} XXXX ; now It is above XXXX p/m ). My home is being stolen from me and I have done all I was instructed to. I urgently look forward to your reply. XXXX XXXX XXXX XXXX. XXXX XXXX PS : I have done all required and instructed of and still : Foreclosure Sale of my XXXX XXXX. XXXX & XXXX stress Possibility of losing all I have worked for Paying out an additional {$40000.00} plus out of pocket
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33470
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Shellpoint reported my account late for XXXX and XXXX while the account was in a forbearing and mod. I sent them a copy oy my bank statement showing that the payments made and they still have not changed the reporting.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32832
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A