Date Received: 2023-09-05
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: This complaint is a reply, to the response letter sent on XXXX by XXXXXXXX XXXX XXXXXXXX, replying to The NYS Attorney General 's inquiry on XXXX. CFPB Complaint number XXXX. XXXX XXXX, Compliance Shellpoint Mortgage Servicing XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX Subject : WV Reply CFPB, Immediate Cease and Desist of Fraudulent Actions - Urgent Property and Civil Rights Matter Dear XXXX XXXX, I hope this letter finds you well. I am writing to address an urgent and deeply concerning matter pertaining to the actions of Shellpoint Mortgage Servicing in my case. Your recent letter dated XX/XX/XXXX, while validating some aspects of my claims, has raised serious issues that require immediate attention to safeguard my property and civil rights. Key Points of Concern : 1. Identity and Ownership Clarification : My name is XXXX XXXX, and I am the undisputed owner of the property located at XXXX XXXX XXXXXXXX XXXX, XXXX, XXXX XXXX. This complaint originates from me as an individual and the property owner, distinct from the Estate of XXXX XXXX XXXX ( XXXX ), which never held any ownership rights. It is crucial to emphasize that these are two separate entities with distinct positions and rights. 2. Legal Framework : XXXX passed away in Florida on XX/XX/XXXX, with a valid will that clearly designated me, XXXX XXXX, as the recipient of the New York property upon his death. New York State probate law ( EPTL 13-4.6 ) unequivocally states that property passing by operation of law is not considered an estate asset. Under RESPA and TILA, I am confirmed as the Successor in Interest, granting me the same rights and protections as the original borrower. The Garn-St Germain Act of 1982 provides protections for successors in interest when property is transferred as a result of the death of a borrower. 3. Failure to Notify the Court : Despite being aware of my ownership and rights since XXXX, Shellpoint, along with prior servicers, failed to inform the court of these pivotal developments. New York law ( N.Y. Real Prop. Acts. Law 1311 ( 1 ) ) mandates the inclusion of all relevant parties in a mortgage foreclosure action to protect the rights of all parties involved. 4. Fraud Upon the Court : The actions undertaken by Shellpoint in pursuing foreclosure against the Florida Estate of XXXX, which never held ownership or authority over the New York property, raise concerns of fraud upon the court. New York and federal law sternly address fraud upon the court with severe consequences, including case dismissal, monetary sanctions, civil liability, ethical and professional consequences, and even criminal charges. 5. Inaccurate Claims Regarding Assumability : Your letter states that the loan is not assumable under TILA. However, a review of the TILA agreement contradicts this assertion, as it permits assumption under federal law. I am not purchasing the property ; I am already the owner, successor in interest, and considered the borrower under RESPA, TILA, and Garn-St Germaine protections . Failure to act on the previous servicer 's signed assumption is in violation of RESPA and failure to notify the court is misleading and fraud under NY and Federal Law. 6. Confirmation of Successor in Interest : Your letter confirms my status as the Successor in Interest in XXXX, a confirmation that should have been made a decade ago. This acknowledgment relieves any questionable responsibility or involvement of the estate in property and loan matters. Your failure to notify the court is misleading and considered fraud. 7. RESPA, TILA, and Garn-St Germain Act Violations : Your letter validates all my claims of RESPA, TILA, and Garn-St Germain Act violations , which will be addressed in detail at a later stage. Immediate Action Required : In light of these concerns, I hereby demand that Shellpoint Mortgage Servicing immediately cease all fraudulent actions and activities, including foreclosure proceedings against the Florida Estate of XXXX or any foreclosure sale of my property located at XXXX XXXX XXXXXXXX XXXX, XXXX, XXXX XXXX. Your ethical and legal obligations are clear, and I expect full compliance. Failure to act swiftly and appropriately to rectify this situation will necessitate further legal action to protect my rights and interests. I urge you to take immediate corrective measures to halt these fraudulent actions, protect my property and civil rights, and uphold the principles of justice that our legal system is founded upon. I kindly request a response within 48 hours to confirm that Shellpoint Mortgage Servicing has ceased all foreclosure proceedings related to my property and is taking the necessary steps to rectify this situation. I appreciate your immediate attention to this matter and eagerly await your response. Please consider this letter as formal notice of my demand. Sincerely, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX CC : Sent via email : XXXX XXXX Attorney General 's Office XXXX, Detective XXXX at XXXX XXXX XXXX XXXX XXXX The Honorable Governor XXXX XXXX XXXX New York Office of the Attorney General XXXX XXXX XXXX XXXX XXXX Department of Financial Services XXXX, Office of Senator XXXX XXXX XXXX, XXXXffice of Congressman XXXX XXXX XXXX Assemblymember XXXX XXXX XXXX XXXX Deed and Equity Theft Unit XXXX,
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I am writing an extension to complaint XXXX. Although NewRez has previously stated that these complaints are similar, please note that each incremental complaint does in fact represent a new problem in this ongoing saga. This time, NewRez has pulled two payments within the span of two weeks, so in effect, they have prepaid themselves the XXXX payment a month early. NewRez customer service re-set up our automatic payments after we received the XXXX autodraft cancellation notice, so this error is firmly on NewRez ' side. XXXX XXXX, a supervisor, supposedly restated these on XX/XX/XXXX at approximately XXXX XXXX but apparently had them start a month early resulting in a second payment that was applied to XXXX. Once again, we see NewRez making it difficult to predict how and when the mortgage will be paid, which makes it much more likely that the homeowner will experience fines and fees. Furthermore, NewRez has not been pro-active in assigning this additional payment to the principle but rather pre-applied it to XXXX, therefore not correctly adjusting the interest owed given that they are holding an extra couple XXXX dollars for an entire month.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Since XX/XX/XXXX, I have been in constant contact with New Rez/Shellpoint to initially request PMI be removed and to change my insurance provider information. That's were the problem started. *Initially, I was told account was very qualified to remove PMI, I moved forward to pursue, completing the required doc to request that the agent supplied and submitting via email on XX/XX/XXXX, sending to the email the agent supplied. *I received a letter dated XX/XX/XXXX from NewRez stating that I was denied for PMI due to 5 reasons, all of which all were untrue ( late payment, not qualified for PMI XXXX subordinate lien on property, etc ). *Upon receiving above letter, I called New Rez again, this time to find out from Agent XXXX 1 ) that my escrow account associated with my tax collection timeframes had been changed creating a larger significant monthly collection, of which I was not notified or given a choice, which created a deficit to the escrow account. ( he said he would switch this back to the original timeframe ) and 2 ) That funds had been received into the account, but not applied to my account and that the late fees generated ( reminder, the funds were still sitting in account, fully visible on my statement, but not applied to account ) needed to be paid before they could move forward with the PMI removal. Angry, but wanting to resolve the bigger picture, I obliged and paid the fee. ( These fees also included an inflated additional funds that had they 1 ) kept escrow account timeline as it previously was and 2 ) removed the PMI as promised originally would not have been needed to be collected, nonetheless, again I wanted to keep big picture, remove PMI, save money! ) XXXX assured me he will take care of all of it. *received a letter dated XX/XX/XXXX stating I am now eligible to remove PMI If you reinstate your loan and become current. Please remember, all funds owed are still sitting in my NewRez account unapplied. Since I just paid all outstanding fees that they claimed I owed, just the day before I received this letter, I thought we were square. *Upon receiving my XXXX statement, it was clear that non of the repairs promised to the account mentioned above had been cleared up. The original monthly payment ( which is and has always been, on autopay via my bank ), the late fee payment and the following months payment can all be see on my statement as " Partial Payment unapplied '' on my statement, just sitting there, all the while I am receiving late fees! Agent XXXX could not believe and agreed these problems were something he had never seen and assured me that he would take care of it once I paid the late fee, he could get to proper department and I was to give it a few weeks to all pan out. He suggested I call back to verify everything was ok around end of XXXX. *Later that week or around, I received a letter dated XXXX, certified mail from New Rez stating that they had made several attempt to contact me with no success and to avoid foreclosure I needed to contact them. WHAT THE XXXX! I honestly thought that perhaps this got crossed in the process, and had already been squashed, but nonetheless, I wanted to make sure. XXXX contacted NewRez once again, spoke with Agent : XXXX XXXX, she also told me that this was very unusual and escalated the account to Dept Research Team. Then proceeded to tell me that the department is over whelmed and not to expect a call back or response anytime soon, " they are weeks behind on phone calls ''. At this time I requested to speak with a Manager, I was unable to receive a reference number, a phone number to contact the department directly and I literally just had to take her word. I was done with that. XXXX spoke with Manager XXXX XXXX she assured me account was escalated to be reviewed and she herself was going to " Remove late-fees immediately '', " request PMI be removed '' and " request a new escrow account disclosure '' so we can get back on track. On XX/XX/XXXX, I received a call from my son, also on the loan, that the home he was trying to purchase, he was unable to pursue due to his Credit score dropping over XXXX points due to a late report on his credit from this loan! Lender was unable to fund! I then pulled my credit to find that my score had also dropped XXXX point due to this same 30 day late from NewRez. Both, my son and I, have been diligently working, for over 5 years, on our credit and are both XXXX XXXX Citizens that have tried to do the right thing all the way across the board. I have no idea what the reach is for your organization, but this is XXXX, in my opinion! We now suffer at the expense of NEWREZ fraudulently reporting on our Credit Score. I have sent a letter to NewRez/Shellpoint requesting an immediate reversal/removal on our credit scores with all agencies and a personal explanation/apology letter to each of us for this complete lack of fiduciary duty by a lender. I hope you hear our plead and are able to assist to resolve.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93312
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Dear Sir/Madam, After reading all the complaints, I have decided to file a complaint with CFPB which is probably the only way to resolve my issues with Shellpoint Mortgage from XXXX. My loan was transferred to Shellpoint in 2022 and thats when my nightmare started. I have two major issues with them that have not been resolved : ( 1 ) I have requested multiple times to remove the escrow account from this loan because they have been charging unjust payments to my escrow account ; ( 2 ) Shellpoint has been adding unjust Lender Placed Flood and Hazard insurance to my escrow account. Your attention is deeply appreciated, and I look forward to hearing from you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33137
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: In Shellpoint 's response, Shellpoint stated that I did not have any proof of the Removal Of Escrow. Attached to this complaint is the proof.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33556
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Delays in the application process
Consumer Complaint: On or around the last two weeks of XXXX XXXX at NewRez initated my request for a Home improment loan on my Home The dollar value is {$280.00} no equity debt. XXXX, for some reason is not responding. Today is XX/XX/XXXX the request was a kind of emergecy because it involved A/C & Furnace Qoutes with two contractors. The heat is immense but she willnot return my call. Now there are other lenders involved but I Didn't want outsider in the process.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The company reported and continues to report late payments on my account despite the fact that we both signed a mutual repayment plan agreement. My mortgage account was directly affected by Covid 19 pandemic and due to that it was approved for 5 months forbearance under The Department of the Treasury CARES Act and the Consolidated Appropriations Act in relation to COVID 19 Pandemic. My understanding throughout this process is that we have a mutual agreement for repayment plan, and have I known of the negative implications on my credit score then I would have discussed other available options at the time including modification!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I already filed a complaint with XXXX XXXX, over our escrow. Raised payment. I thought that was our only problem. XXXX XXXXXXXX XXXX response to my complaint I learned a payment my husband made XX/XX/2023 {$4800.00} did not go threw. As well as our home was in foreclosure. Neither of those things we were aware of. I called the person ( XXXX XXXX ) on the response as soon as I read XXXX XXXX response. XXXX a message with my phone number, wanted information about that payment made XX/XX/XXXX, for 3 payments. Never got a call back. Next morning husband and myself went to XXXX XXXX office for a 3 way call. Spoke to XXXX a supervisior for XXXX XXXX. XXXX XXXX was made from XXXX XXXX account information he had given the XXXX XXXX rep.XXXX was going to investagating the phone recordings the account given for the 3 mortgage payments in XX/XX/XXXX, XXXX stated we would be able to listen to the recording as well, if XXXX XXXX made an error good chance the foreclosure would bevreversedXXXX stated apx 30 % of foreclosers are reversed.. XXXX would call us in a day or two. XXXX also told us our mortgage had been transferred/sold to another company. Even though we had not been notified yet. Then 6 days pass, nothing. XX/XX/XXXX, I called again. Spoke to a XXXX XXXX rep after several holds and a couple other employees. To be told XXXX is still investigating and would contact us as soon as he knew something. XX/XX/XXXX, I called again spoke to several reps before I got to XXXX In loss mitigation to said he messaged XXXX he response was he was still doing what he needed to to get us some answers. But he was pretty close. He would be in touch in a day or two. XX/XX/XXXX, I called again after on hold and a couple employees later spoke to XXXX. She had been told by messages from XXXX, XXXX was waiting on a headset, to speak to us. Headset was suppose to be delivered the following day. XXXX would be in touch with us sometime the following day. ( ( NOTHING ) )!! XX/XX/XXXX, I called after on hold several times, and a couple XXXX XXXX employees I got supervisor XXXX XXXX, that basically said payments were not recieved due to insufficient funds. She was not sure how we got a conformation number. She did not know who XXXX was. XXXX XXXX had recently installed a new phone system. No calls were saved from XX/XX/XXXX, There would be no recordings to review and listen to what account number was given for XXXX XXXX to withdraw the {$4800.00} payment. I said so you are stating to me that all calls since XX/XX/XXXX, XXXX XXXX supervisor with XXXX XXXX XXXX And every one person I spoke with each time I called are/ were lying to me. She said she could not comment on those other phone calls. XXXX XXXX, XXXX, and XXXX all employees telling us this lie investigating phone recordings and delivery of a headset all lies. ( All dates, times, who spoke with all noted and written down each call ). XX/XX/XXXX, XXXX went to XXXX XXXX office to make a XXXX way call to XXXX point. XXXX new loan servicer company. Shell Point DBA ( Doing business As ) XXXX XXXX. Isnt that a bit strange. We spoke to XXXX with employee XXXX point. He stated payment made and received on XX/XX/XXXX. Then said payment was SENT BACK XX/XX/XXXX. Sent back 10 days later. Not insufficient funds there is no insufficient funds fee if it was, there should be a fee. The XXXX also does not have an insufficient funds charge on their bank account and there should be also. Account given for the XXXX payment was XXXX XXXX account. He sold a property recently XXXX XXXX XXXX. There was sufficient funds in his account. XXXX was suppose to see what could be done on his end. XXXX would remake the {$4800.00} payment and have a couple months to get their loan in good standing. XXXX was suppose to email the XXXX in XXXX hours. ( ( NOTHING ) ) Looking over our loan paper I seen XX/XX/2023 - Attorney ADV DISP. The XXXX made that payment XX/XX/2023 to get their mortgage back in hood standings. Very next day after payment pending charges on the XXXX mortgage for attorney advanced distribution or Disbursement. XXXX XXXX was pretty sure XXXX payment had been made. But even if you add XXXX days count the days. XX/XX/XXXX to XX/XX/XXXX payment made conformation number given. Or XX/XX/XXXX, attorneys pending charges on their work on foreclosure of the XXXX home. Either way, Federal Law NO FORECLOSURE BEGINS BEFORE ( at least ) 120 days. XXXX payment SENT BACK like the XXXX were told because they had an attorney already on foreclosure of their home? Let it also be noted every month on the XXXX there is that notation on the XXXX mortgage history. ( ( ( ( ATTORNEY ADV. DISP. ) ) ) The attorney XXXX XXXX uses takes his charges and fees out. Whatever fees/ charges they have agreed to pay this attorney each month. XX/XX/XXXX, there is no fees/ charges, the other months there are charges. XXXX home foreclosure start prior to XX/XX/2023. Would have been 111 days. XXXX payment they made on XX/XX/XXXX, was recieved and obviously SENT BACK. Why there are no insufficient funds charge on the mortgage or at the XXXX bank account. XXXX more note the XXXX property was surveyed XXXX. beginning of XXXX as well. XXXX thought it was because XXXX XXXX work on the XXXX XXXX in their neighborhood. This was not the case. XXXX made by the mortgage company. There is no reason there should be Attorney XXXX. DISP. On the XXXX mortgage on XXXX XXXX. Then that attorney continues every month to get ATTORNEY XXXX. DISP On the XXXX of every month after that. XXXX XXXX thought when the first complaint was made about escrow shortage was their only probelm with this mortgage she was wrong. But because of the response found out there were several other issues with this mortgage company. XXXX XXXX transferred/ sold to Shell Point DBA XXXX XXXX. Whole thing is very shady. XXXX XXXXXXXX have got some legal firm looking out for their interest in their home from this dishonest company. ( ( ( BEWARE ) ) They should have the state of FLORIDA looking in the their dishonesty in the XXXXXXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33811
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: While I was recovering from a medical emergency I applied for mortgage assistance. After NewRez/ Shellpoint received the assistance application I received an email from Loss Mitigation XXXX XXXX who confirmed that the application was received and that they were working on it ( email attached ). Further she confirmed that there was no issues with escrow and that she was going to submit the paperwork for approval, On XX/XX/2023 I spoke with Shellpoint/NewRez about my application and approval. I was told that the application was approved and that the forbearance would cover XXXX, XXXX, and XXXX, and that I would start back making payments XX/XX/2023 ( screenshot of my call log attached ). Today, XX/XX/2023 I received a call from Shellpoint/NewRez as `` an attempt to collect a debt ''. In this call the agent said that she was calling because I was past due. I was confused. I told her that wasn't correct because I was on forbearance, and that I spoke with someone three days ago. She told be that was incorrect and that not only was I not on forbearance, I had been reported to the credit bureau on XX/XX/2023 and would be reported again on XX/XX/2023. First, this loan was transferred XX/XX/2023. For newly transferred loans I thought that there was a 60 day grace period, so why was it reported on XX/XX/2023. Second, if it wasn't reported why are agents from Shellpoint/NewRez engaging in lying that things are beinr reported to the credit bureau when they aren't. The agent informed me that the call was being record, and I also recorded the conversation. After I questioned her about the reporting to the credit bureau she then stated that she saw the paperwork on line and that " no decision had been made. '' Again this is in direct contradiction to the agent on XX/XX/2023 that stated I was approved. Next she transferred me to a supervisor. This supervisor then said that I had not been reported *again being told two completely different things by the NewRez/Shellpoint agents. He then told me that my forbearance was denied. This was the first time I heard that. So now I have been told three differnt things by XXXX XX/XX/XXXX, XXXX I was approved. XX/XX/XXXX, XXXX still in process, and also on XX/XX/2023 denied. when questioned by the loss mitigation supervisor XXXX XXXX about how my account went from approved on XX/XX/2023 to denied on XX/XX/2023 he stated " that the system was having glitches '' and he acknowledged that while I was told the forbearance was on the account, " that's no longer the case '' and that my only option was to bring the account current tonight if I didn't want it reported to the credit bureaus ( also on a recorded line ). When I log into my account it states that I am on a forbearance, but yet I/m told no, ever since my formal complaint. Screenshot from my account says I'm on a forbearance. At this point I believe that Shellpoint/NewRez is retaliating against me. I previously filled a complaint about how this loan was transferred and how I was not notified as required by law with this agency. After I filed the complaint my forbearance went from approved to denied. I feel like Shellpoint/NewRez are not following fair debt guidelines, and is engaging in deceptive practices to say that I was reported to the credit bureaus on XX/XX/2023 when that was not true. All of this is coming from my previous complaint and is retaliatory. Can a debt collector lie and say they have reported you to the credit bureaus when they haven't? Can a mortgage company grant a forbearance ( it's even in my online account ) documents attached, and then reverse and deny it without notice or explanation?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60077
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-31
Issue: Closing on a mortgage
Subissue: Fees or costs after closing
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX XXXX XXXX XX/XX/2023 Shellpoint Mortgage Servicing Legal and Dispute Department XXXX XXXX XXXX XXXX, SC XXXX Subject : Dispute of Prepayment Penalty Amount Loan Agreement # XXXX To whom it may concern, I am writing this letter to formally dispute the prepayment penalty amount that was recently deducted from my loan payoff balance. As per my original loan agreement with XXXX and in accordance with Ohio state statute ORC Sec. XXXX, the prepayment penalty was to be calculated at 1 %. In correspondence with your closing company, you initially provided the correct payoff amount based on the terms specified in the loan agreement, which included a prepayment penalty of 1 %. Subsequently, 10 days after closing, I was informed that the prepayment penalty was actually 3 %, and I was requested to remit the higher amount along with additional fees and interest. I would like to emphasize that this discrepancy contradicts both the terms of my agreement with XXXX and the Ohio state statute. As a result, I request that the incorrect prepayment penalty of {$6800.00}, which was deducted from my loan payoff, be adjusted to the accurate amount of {$2100.00} in accordance with the original terms outlined in my loan agreement and the Ohio state statute. I believe in resolving matters amicably, and I sincerely hope that we can come to an agreement on this issue. However, should we not be able to find a suitable resolution, I may have no alternative but to pursue legal action to recover the undue charges. I would like to bring to your attention that I never agreed to or signed any documentation reflecting a 3 % prepayment penalty. The amount I agreed to, both in my loan agreement with XXXX and in compliance with Ohio state law, was 1 %. It appears there may have been a misunderstanding, error, or miscommunication that led to this discrepancy. I am attaching copies of both the loan agreement provided by XXXX and a copy of Ohio state statute ORC Sec. XXXX for your reference. As you can see, the terms of the prepayment penalty are clearly outlined in both documents, specifying a 1 % penalty for each of the first XXXX years of the loan term. If there are any additional documents or information required from my end to expedite the resolution process, please do not hesitate to inform me. You may contact me at XXXX or XXXX at your earliest convenience. Thank you for your cooperation in addressing this matter promptly. I trust that this issue will be resolved in accordance with the loan agreement and Ohio state law. Sincerely, XXXX XXXX XXXX XXXX XXXX Enclosures : - Copy of Loan Agreement with Kiavi - Copy of Ohio XXXX XXXX XXXX Sec. XXXX ( https : XXXX ) - Copy of the emails in regard to this issue
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
State: OH
Zip: 43081
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A