Date Received: 2023-09-09
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: Email sent to XXXX XXXX and XXXX XXXX on XXXX : I spoke to XXXX XXXX ( Shellpoint, a division of Newrez ) three times ( XXXX, XXXX, and XXXX ) regarding my loan modification that was supposed to carryover from XXXX XXXX. On XXXX XXXX XXXX told me maybe they're still working on it, but never checked, just guessed. Since my loan modification from XXXX XXXX that was supposed to carryover to Newrez, as promised, wasn't happening and I wasn't getting any definitive answers to my questions, I decided to apply again. I haven't received any information or request for information about this, but looking at my account today I see that many documents are being asked of me. All of this information/documents should have already been given to you from XXXX XXXX. I shouldn't have to begin the process again when I already completed the XXXX XXXX with XXXX XXXX and was approved for a loan modification. Newrez is supposed to legally honor the loan modification that was approved by XXXX XXXX before being transferred to Newrez. I received a letter from XXXX XXXX, Newrez Compliance Department, dated XX/XX/2023 which states, " Newrez was able to locate the Loan Modification Agreement signed by you on XX/XX/2023. Nonetheless, the copy of the document provided by the servicer does not reflect it was executed before the transfer. Hence, our Loss Mitigation Department has reached out to XXXX XXXX to obtain the original copies and be able to proceed with the implementation of the loan modification. In the event additional information is needed, one of our Loss Mitigation Specialist will reach out to you. '' No one has reached out to me. Therefore, I'm thinking I should file a complaint with the Consumer Financial Protection Bureau and the State of Michigan Department of Insurance and Financial Services. I don't understand why I'm getting the runaround. I was told that Newrez would honor my loan modification that I completed with XXXX XXXX before being transferred to Newrez. This all feels like a game and manipulation to me. It's a terrible shame that big mortgage companies treat their customers in such a manner. I would like to reiterate the reason I initiated a loan modification with XXXX XXXX. In XXXX of this year XXXX, I was diagnosed with XXXX XXXX XXXX XXXX XXXX... ( *I provided details in my original letter ). I would appreciate it if you would give me definitive answers as to why my loan modification hasn't been honored and when will it be implemented? I've never been late or behind with a mortgage payment in over 30 years and I would like to keep it that way and a loan modification would help me tremendously.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48127
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to you because I recently reviewed my latest credit report and I found a few negative items that I have NOT confirmed or accepted to be accurate. Id like to ensure that you have and ONLY RETAIN current, TRUE, CORRECT, COMPLETE, and MANDATED REPORTED information per FCRA regulations. I DEMAND, as it is my lawful RIGHT ( s ) to do so, that you DELETE all information that is deficient of any condition, mentioned above. Ive noticed that several deviations from mandatory reporting standards therefore the data in my report can not be accurate and complete! With that said, I deny your allegations and I challenge you to provide proof that you have the right to report this incomplete negative information on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: My property went into foreclosure and earlier this year I applied for a loan modification that I CAN afford but my servicer, Shellpoint, denied it claiming they never received my financial statements that I have proof I sent them. This is a horrible company! Then over a month ago, we requested documents from servicing file from Shellpoint that I allowed to have under TILA. They keep giving me the run around. All I want to do is keep my house!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: XXXX XXXX, Our conversation today, you stated that you needed proof that there wasn't an escrow account.This is proof stating from XXXX XXXX " Year End Statement '' that shows no taxes and insurance was collected for escrow due to escrows being canceled by prior servicer XXXX XXXX XXXX. I am requesting the amount of {$470.00} to be sent to me within 10 business days. Thank you, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33556
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: When the mortgage rates were less than 3 % I applied to refinance. My mortgage rate is 6.5 % ever since XXXX held my mortgage. Shellpoint, the mortgage servicer for New Rez denied refinancing my mortgage. I had to call Shellpoint for the details of the denial. ( Shellpoint had sent me a denial letter without any details. ) My credit rating was very good, and I had paid my mortgage on time. The denial was new cause of student loans ; the total amount was used for a debt/income ratio. I had an agreement with XXXX to pay $ XXXX, and I paid it. XXXX is not asking me to pay the total listed student loan payment monthly. Even though I consistently pay 6.5 % on time monthly, Shellpoint denied refinancing my loan. Now I am XXXX old and need to work in order to continue paying my mortgage at 6.5 %. I do not want to sell, because the odds are very high that I would not be able to find another home. ( As you may know, California has a huge housing shortage ; and available housing is for very high earners. If I sell, I will need to move out of the country. At my age, I do not want to be far from family. There are no available housing for me. ( My mother was on several waiting lists for senior housing for more than 10 years. ) So, I continue to pay at 6.5 % because I didn't qualify for a lower rate. What more can I say, except I no longer enjoy living in the U.S. where I was born in XXXXXXXX XXXX in 1949. This country " XXXX ''.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94560
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Shellpoint is a Mortgage company. I need them to add to my Credit report that XXXX, XXXX, and XXXX have been paid for the year of 2023. The account is closed and they will not help me to fix my credit report. I am XXXX XXXX and am having a very hard time needing help solving this problem. I can not access to the account because they said is closed and can't help me anymore. I am trying to buy a home, is very frustrating knowing that I have no home and can't get a Loan till Shellpoint add the XXXX month to my Credit report that those XXXX months have been paid. Please help me fix this problem so my Lender can help me get a loan so My family can be in a home. I am XXXX and would appreciate getting the help I need here, I can not talk over the phone, But can be reached at XXXX. Hope to hear from you son. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93536
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I have had issues with Shellpoint Mortgage since they took over my family loan in XX/XX/2022. They started out by saying I was late several months until I filed a complaint and then suddenly I was only behind 1 month. This was still incorrect, but I mailed in payments in XXXX to cover that month, the month they said I was behind ( even though it was incorrect ) and checks to cover for the one that I stopped payment on in XXXX because they failed to cash it until a month later. They added on late fees for no reason and whenever a check is mailed without tracking, it is not cashed for several weeks later and is applied to the loan as a late payment... causing more fees. I have been using USPS Priority mail with tracking to their overnight processing since then for proof of delivery. I haven't had an issue with my payment checks being cashed during that time. Not wanting to spend the {$10.00} per mailing in XXXX, I sent a check to their normal payment address in Texas. And here we are again, a month later, and no sign of the check being cashed and they are sending default notices. I have received nothing but issues with Shellpoint because this account is in the Estate name of my late husband, XXXX XXXX. I assume that they are doing whatever they can to put us into foreclosure without warrant to cash in on the equity that we have accrued in a short time. However, I have proof of all cashed checks and delivery from all other months, so I am in now way, in default! I need for this company to get their record keeping straight once and for all and to credit my account for the payments that I do not owe and of course for those that I faithfully pay each month. Being a widow with XXXX children is hard enough, I don't need the run around from this company on top of that.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: i received HAF funds form state of maryland for my loan that is serviced by shellpoint. the haf funds were to help pay for issues I experienced due to XXXX and the pandemic. I see many other complaints on CFPB state that Shellpoint has not applied HAF funds in many cases. There should a be class action lawsuit filed by everyone impact. Additional HAF funds were offered to be but again Shellpoint still hasn't replied to the state of maryland for this second round of funding which would pay any outstanding amounts. They pretend the state has not rpelied to them, but the sate records every inbound and outbound email, phone call, and snail mail. ALSO stop harassing me all the time while I am in process of getting additional CARES ACT HAF funding! They are ignoring state of maryland HAF rules " servicers should depending upon actual DHCD HAF processing times, to extend the pause in their resumption of demanding payments to ensure that borrowers are able to take advantage of HAF opportunities to save their home. Servicers must show proof og regular communication with DHCD to determine actual HAF processing times. Additionally shellpoint has violated They never signed d DHCD 's HAF Servicer Collaboration Agreement and has abided by its terms as of XX/XX/XXXX. Also I can not log into the account I created with shellpoint/ newrez via their replies on this platform. email address is XXXX but they wont send new password and keep using my XXXX XXXX XXXX XXXX XXXX account very fishy and sneaky. alsop the only contact they send me via mail was a blank page! found this blog posat also Shellpoint 's Missteps : A Deep Dive into HAF and Foreclosure Protocols Hey there, legal enthusiasts! As I navigate XXXX XXXX XXXX XXXX XXXX XXXX I've been diving deep into some of the latest court cases and legal controversies. One that caught my attention recently involves the servicer, Shellpoint, and their alleged missteps concerning the Homeowner Assistance Fund ( HAF ) program. Let 's break it down : Understanding HAF and 12 U.S.C. 1024.41 : For those unfamiliar, the HAF program is a form of loss mitigation. According to 12 U.S.C. 1024.41, servicers aren't typically required to delay foreclosure if they've complied with all requirements and the borrower has been delinquent consistently since their last application. But here 's where it gets interesting... The Non-Delinquency Curveball : Word on the legal street is that a borrower, after receiving HAF funds in XXXX, maintained a clean slate and wasn't delinquent at all times post-receiving the funds. This throws a wrench into the typical protocol and could change a servicer 's obligations. Shellpoint 's Alleged Blunders : Now, if rumors ( and recent court findings ) are to be believed, Shellpoint might have dropped the ball. They reportedly failed to notify borrowers about the initiation of HAF funds for states in XXXX. This oversight, if proven true, could mandate them to hit the brakes on the foreclosure process until a second HAF application gets the green light. State-Specific Nuances : A quick reminder for my readers - foreclosure laws aren't a one-size-fits-all deal. They can vary from state to state, and there might be specific HAF guidelines unique to each jurisdiction. Given the recent court case findings against Shellpoint, it seems they might be in hot water. If they indeed violated protocols, it could set a precedent for how servicers handle HAF and foreclosure processes in the future. As always, this is just my take as XXXX XXXX XXXX XXXX. If you're facing a similar situation or need legal advice, always consult with a professional. But for now, keep your eyes peeled for more updates on this case. Until next time, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20901
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Changes in loan terms during the application process
Consumer Complaint: 1st Florida Lending, XXXX XXXX XXXX XXXX XXXX co-conspired to manipulate purchaser to overpay fees and points for the highest available rate by failing to communicate in a timely manner, changing the terms of the loan two hours before closing, and not providing disclosures in advance of closing. Delayed closing for over two weeks putting purchaser at risk of losing XXXX XXXXXXXX deposit. After closing 1st FL Lending, XXXX, and XXXX co-conspire to force foreclosure by refusing to make corrections to closing documents and imposing undocumented excess of escrow.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: Thye have not sent me any bills in several months - can not reach anyone on phone or via email - The only communication from them is blank a month ago-
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20901
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A