Date Received: 2017-04-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Escrow closed and paid off the existing mortgage using a current demand fro m Shellpoint Mortgage Servicing. Check was sent via overnight delivery and confirmed received by Shellpoint on XXXX XXXX , XXXX . Escrow contacted Shellpoint on XXXX / XXXX / XXXX to confirm account is satisfied and were told the payoff was short and they had no record of the demand that was provided to escrow h older. Shellpoint i s refusing to accept that this loan is paid in full and since the property is in foreclosure ( with a sale date of XXXX / XXXX / XXXX ) will cause severe harm to current owners of the property secured by this mortgage if they do not accept the payoff sent to them in good faith according to their current demand for payoff.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: CA
Zip: 955XX
Submitted Via: Web
Date Sent: 2017-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage loan is currently serviced by Shellpoint Mortgage Servicing. Per the attached documentation issued by Shellpoint, the terms of the mortgage loan are as follows : 1. Original loan amount of {$59000.00}. 2. 180 month term that matures on XXXX . 3. No balloon payment due upon maturity. 4. I nterest rate of 7.9 % and P & I payments of {$560.00} per month. Shellpoint is currently claiming that the principal balance due is {$12000.00} and the total balance due is {$20000.00}. These amounts conveyed by Shellpoint do not add up and I have contested them on numerous occasions. Shellpoint has refused to prove up the validity of the debt and the accounting to back it up.they have simply told me it is what it is. Based on my current amortization calculations, the current balance due should be {$6300.00}. Shellpoint is clearly trying to over collect on the balance due, which is a violation of FDCPA and RESPA law. I feel cheated and deceived by Shellpoint and I am seeking your assistance on this matter. You can reach me direct at XXXX or XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 24017
Submitted Via: Web
Date Sent: 2017-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My name is XXXX XXXX In XXXX , a series of events caused me to fall behind on my mortgage payments. I contacted my mortgage servicer ( XXXX XXXX ) to tal k about reinstatement. However, the lender and its agents denied me the right to reinstate my mortgage because they grossly inflated the reinstatement amount by $ XXXX which effectively denied me the right to seek all loss mitigation options and forced me into a wrongful foreclosure. The actions by the lender and its servicing agents are at the minimum grossly negligent or at worse fraudulent. I wa s only two months beh ind in my payments which combined was less than {$5000.00}, but instead of sending a notice that I could reinstate the arrears for the actual amount of arrears, they sent me threatening letters that I had to pay {$65000.00}! Please help me and my family. Recently, the servicing of my mortgage has been transferred from XXXX XXXX XXXX to Shellpoint Mortgag e.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Shellpoint Mortgage Servicing W e received a payoff for XXXX . This amount included interest charged for several months. One of the owners died and the daughter was paying the mortgage for this home and her primary residence. She stopped paying when she ran out of money. The house was listed on XXXX , XXXX .We re ceived a contract on XXXX XXXX , XXXX . We are scheduled to close. There is not enough money to cover the interest that have accrued. I have requested several times to delete the interest. The buyer is anxious to close. Is this something you can help us with?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95207
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX / XXXX / XXXX Tax Bill 1 D isbursement Payments - escrow behind XXXX {$5200.00} after payment Escrow was setup based off XXXX Tax Bill - ~ $ XXXX County School t ax is XXXX per {$1000.00} ( no recent change in rate ) Escrow is behind due to lack of setting up proper escrow. Mortgage rate increased from {$1200.00} / month to $ XXXX month This increase is for a year to catch up escrow Afterwards it will be set at {$1500.00} / month Attempting to work with lender to resolve the situation, at this time not getting much assistance in resolving the issue. In risk of loosing house due to mortgage rate increase to cover for escrow mistake. It appears that poor practice of blindly setting up escrow based off previous year 's taxes instead of calculating proper tax rate is the source of problem. I, as the consumer, is left trying to resolve and fix the problem that others created.
Company Response: Company believes complaint is the result of an isolated error
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I was fully up to date with my HELOC with XXXX and was making my payments through my bank 's autopay. They sold to Shellpoint. It was hard getting through to make payments. I did not realize I fell behind with them in XXXX as I thought I had changed the bill pay information. I tried paying on their website and calilng but it seemed impossible during work hours. When I finally was able to get through and pay them, they somehow reported me two months late and made it impossible for anyone to refinance me. I then continued to make payments from thereon. I have a HELOC balloon payment as it turns out so as of XXXX XXXX they would only accept full payment and began to report me late and rack up fees. They told me in XXXX to submit a package to do a " work out. '' The would only contact me by phone call and would not email me back to tell me if paperwork was acceptible or incomplete or in their correct format and so not until end of XXXX was package submitted. They have not gotten back to me with any answer and they say the do not know when or if they will do anything for me. I have no idea whether to wait for their answer or if they are trying to foreclose on me because I have good equity. I have XXXX children. The only hardship I have is I do not have XXXX but am willing to make payments. It was only because of their late reporting I could not refinance with XXXX or XXXX XXXX . They were the only ones in the way of us refinancing. XXXX would have refinanced us.
Company Response:
State: FL
Zip: 33015
Submitted Via: Web
Date Sent: 2017-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Loan Modification. This has been a 10-year iss ue ( mortgage was born XXXX XXXX , negative amortization ), the pursuit and continued pursuit of a loan modification. XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX , and now the loan servicer is " Shellpoint ''. I am in currently review for a loan modification, submitting documents full of bank statements, paychecks and more. Before my application is even fully received, a notice of trustee sale date has been assigned - XXXX XXXX XXXX . I have called them everyday, and receive the same message about them needing paperwork - and I have sent this paperwork, I feel they are stalling and are actively looking to foreclose rather than modify. Two w eeks ago, XXXX XXXX I am callin g Shellpoint an d sending requested documents. XXXX XXXX I call, and they say no documents received. XXXX XXXX I call, and they are closed for the Holiday . XXXX XXXX I am calling, and they say no documents received. Later that morning, I receive certified mail stating a trustee sale is scheduled for three weeks. Later that day, I cal l Shellpoint an d they say the documents received, are not complete. XXXX XXXX I call - and they continue requesting documents that have been mailed, faxed & emailed. I have never spoken to my " Single Point of Contact '' - NEVER, and I have tried calling each one o f these single point of contacts.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92675
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a sale date of XXXX / XXXX / XXXX while working to get a loan modification. I was previously told that the foreclosure was placed on hold but now suddenly they have one sche duled days before. The person that has been assigned to my file, XXXX XXXX , was requesting for some documents days before the scheduled date. I was able to provide them the same day via email. Days later after the 3rd pa rty that i am working with provided them the documents, the notes state that XXXX XXXX is requesting the same documents the day before the foreclosure sale date. I dont want to lose my home over some negligence of processing my documents on time. I was told today that the sale date is still scheduled for tomorrow and of course I am unable to get a hold of XXXX XXXX . Please help me as I do not want to lose my home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage was transferred to Shellpoint mortgage services back in XXXX . My property taxes were supposed to be paid in XXXX but never did. I then received a letter from my city that taxes were n't paid and I had till XXXX XXXX to pay them or I would have a tax lien placed. I immediately called Shellpoint mortgage in XXXX when this letter came and they said yes the taxes will be paid. I called city on XXXX XXXX , XXXX taxes still had not been paid. I called Shellpoint again and they said they will escalate and to call back in a week. I waited and called the city on XXXX XXXX , XXXX taxes still not paid. Called Shellpoint and they stated a check was mailed out XXXX XXXX , XXXX . Waited a week and called City still nothing. Called mortgage company again all I get is check was mailed on XXXX XXXX . Called City on XXXX XXXX taxes still not paid and as of XXXX Tax lien will be placed. Called Shellpoint again very upset and they finally got in touch with tax department in their company and states " Check is being overnighted as of today. '' So Shellpoint lied about a tax payment being sent and now the City will do nothing to stop the lien from being placed. I feel this is very unbusiness like and now I will have a tax lien placed on my credit.
Company Response: Company believes complaint is the result of an isolated error
State: NH
Zip: 038XX
Submitted Via: Web
Date Sent: 2017-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-18
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: 1.Shellpoint Mortgage Servicing, LLC, a collection agent for XXXX has been contacting me illegally concerning my home mortgage. I have an attorney of record, XXXX XXXX . All correspondence, or any contact, should go through her office. They have done this numerous times, and must stop this practice immediately. I had the same problem with XXXX 's debt collector, XXXX XXXX XXXX . On XXXX XXXX , XXXX wrote a response to CFPB agreeing to extend the no contact agreement until XXXX XXXX XXXX , or the alleged life of the loan.. That agreement should extend to Shellpoint, also. 2. That XXXX , XXXX , XXXX , and Shellpoint immediately cease alleging that XXXX XXXX is the Trustee on the Note of my fraudulent Loan.. On XXXX XXXX , XXXX , XXXX XXXX agreed to a XXXX XXXX dollar settlement with the Dept of Justice for their fraudulent lending practices. XXXX XXXX admitted the illegal packaging, securitization, marketing, sale, and issuance of residential mortgage-backed securities Their illegal conduct including, shoddy underwriting and improvident lending practices, forced many homeowners out of their homes illegally. These fraudulent Notes were converted between XXXX and XXXX , including our loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 40502
Submitted Via: Web
Date Sent: 2017-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No